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New joint

Model Citizen / Citoyen Modèle

I have a friend is going to join PM but she forgot her old phone company’s 4 digits password, I remember there’s other way to find the cellphone’s registered number but I forgot how to do it, help thanks 🙏 


Model Citizen / Citoyen Modèle


Mayor / Maire


If you are looking for the IMEI for her phone. Go to the dial pad and hit *#06# to get the IMEI number.

Mayor / Maire

HI @Lehaha 


your friend can provide IMEI for the porting information.  But if your friend use IMEI, the phone must have the old carrier sim card now and turned on and connected to the old carrier  or the system won't be able to look up the IMEI number


Mayor / Maire

@Lehaha   which provider is she trying to port from?


it is always better  to use account number as the porting information, less chance of error


But you can also try  to provide IMEI instead.  

On Android

Tap About phone.
Scroll down until you find "IMEI."


On iPhone

Go to Settings > General and tap About.
Look for the serial number. You might need to scroll down to find the IMEI/MEID, and ICCID.

Town Hero / Héro de la Ville

@Lehaha  Can your friend sign into the self serve of there current provider and find number there / change it if needed