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Forum Posts

Can't change password

Upon entering my email, the website says it cannot verify it. I have logged on the email and confirmed that it is in fact the email that was used to initially setup my Public Mobile account. I want to change my payment method, and have no way of doin...

loradsousa by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

can't change plan

I'm trying to change plan (upgrade) trying to do this since 3 hours i can't the button are deactivated so i need to cancel next billing but when i click nothing happen An other thing that frustrate me with public mobile is that Wifi Hotspot (Tetherin...

zakisp by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Returned from vacation, data service not working

I recently returned from a vacation in Mexico, and my data service is not working. I had my phone in airplane mode the entire time I was away. Upon returning to Toronto, when I tried to access the internet via mobile data, I was re-directed to a Publ...

Freak705 by Good Citizen / Bon Citoyen
  • 14 replies
  • 1 Bravos

Frequency of Usage Report Updating

Checking my usage history spreadsheet, it appears that updates on recent calls/text/data are almost instantaneous. However, following 'Usage' links in other sections of my account pages which show total minutes/data used, there appears to be a lag, m...

bashley by Great Citizen / Super Citoyen
  • 5 replies
  • 1 Bravos

Suspend Account

I will travel to the US for 3 months and plan to suspend my account. I still have 2G unused promo data (which is not included in my current plan). Will it still be there when I active my account when I am back? Thanks!

remygoodboy by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Unable to submit SIM Ticket

Hello, I have experienced an unknown charge to my account which I apparenly need to submit a ticket for through the SIMon bot. To do this, I have to log in to my community account which it is not letting me do. Each time I try to log in it says error...

marlenao by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


Hello, I am using a DID, originally assigned by Rogers Wireless, that I've been using since December, 2015. I ported that number to Public Mobile about six months ago. It has recently been brought to my attention that my number is in one or more of t...

Nermal by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

water damage to smart phone

I spilled some soup on my Huawei smart phone and now the screen display is messed up. When I turn it on it is pixelated and there are bands running from top to bottom. And once the screen is on for while it gets very faded. Other than the issues with...

elhota by Great Citizen / Super Citoyen
  • 10 replies
  • 1 Bravos

Resolved! Auto Pay

Signed up Oct 17,2018 - monthly payment dates have changed from Dec 16,2018 to Jan10,2020. Ranging from 16,15,14,13,12,11, and now 10th.Monthly payments are just that monthly & should be the same date unless a weekend .Paymdent due date of Jan 16,202...

Speedwell54 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Addons for USA

I'm going to Florida for two weeks in the middle of the month. Do I have to purchase two rounds of Add ons (because they only last for 10days)? And is there no way to up the data for Add ons in the USA ? I mostly use my phone to message my friend if ...

Mitchrr by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Invalid SIM card

I bought a SIM off Amazon. Last night I tried to activate the card and the session timed out. Today I am trying to activate the card and I get the message "INVALID SIM" I;ve already tried waiting an hour and Ive tried ingognito mode.

AG_BoC by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Cannot send texts.

Hi . Ever since I set up my Samsung A5 on public mobile, I cannot send texts. I have discovered that data is missing. for example : APN, MMSC, MMS proxy, MMS port, APN type.Where and how do I find this information? Thanks. Franny

Franny by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Just Joined, how do I cancel a moderator ticket?

Hey Folks, just joined yesterday after getting some excellent advice from several on this community. Part way thru the process, trying to bring my phone # with me, seemed to bog down, set up a Moderator Ticket #118034-869. Kept on stumbling around an...

lefty4666 by Good Citizen / Bon Citoyen
  • 6 replies
  • 2 Bravos

Resolved! international picture messaging

I signed up for the 25.00 plan which states on the website it includes text and picture messaging.. but I didnt get it. It shows only international text without picture messaging. I chose from this website, shich clearly states the 25.00 plan include...

Charitus by Good Citizen / Bon Citoyen
  • 30 replies
  • 0 Bravos

It doesn;'t work after moving to PM

I am new to PM. I activated the sim card on Friday and I've never used internet without wifi after then because it doesn't work. My fridens called me, but I didn't get any absent call and sometimes it can't send texts message, either. I rebooted seve...

phobi311 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Public Mobile Survey

Just received a request to fill out a survey on behalf of Public Mobile. It looked legit, so I filled out the survey, omitting what I considered to be personal information (name, email, etc.) which I felt unneccessary in order to enter a contest. Aft...

Weldorman by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Accidentally changed my number

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

martinjacob01 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! Payment issue

I have enough money for my plan to renew but didnt deduct it, plan is expired now but shouldn't be

Dannyb123 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! No data

My plan includes data, it's turned on and the APN settings have been checked, but data is not working. Phone is LG4.

ecrowell by Good Citizen / Bon Citoyen
  • 14 replies
  • 2 Bravos

Resolved! Poor Reception SOLVED!

Hi.I just signed up for PM on Friday. I have had a lot of problems, but I did manage to solve very poor reception. I only had on bar lighting up, or sometimes none. But when I went into the settings on my phone, I changed the network mode to work for...

Binky by Good Citizen / Bon Citoyen
  • 10 replies
  • 5 Bravos

Resolved! Deactivated account

My account was deactivated since I forgot to pay the bill over 90 days. When I found that, it is already deactivated. I am wondering if I still have a chance to reactive my original phone number.

HZZ by Good Citizen / Bon Citoyen
  • 16 replies
  • 1 Bravos

Resolved! Can't Text out on phone!

I just installed the sim card on my Motorola Moto G7 PLAY phone.I activated the SIM card on Dec. 10, 2019 but only installed it in the phone today.I can phone out but I can't text to any other cell phone...Does anyone know what I need to do to text o...

yox1923 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! sim card replacement from micro to nano

hi guys, can i replace my existing sim card for free? i need NANO sim card and the one I have cannot become smaller by pushing it out of MICRO one. it is old one. since 2011. or do i have to pay 10$ + postage fees? thank you

stookie by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

People tell me they can't hear me or my voice comes and go?

What's wrong? I just had 2 phone calls while at home. Usually I call fine from home. I'm using my cell coverage to call not WI-FI. Even using 3rd party apps such as whatsapp, sometimes it starts cutting off. I"m on the $35 plan.I live mid city, not i...

jojo987 by Good Citizen / Bon Citoyen
  • 24 replies
  • 0 Bravos

No data

Hello...longtime PM user with multiple accounts. All of a sudden my wife's data seems to have stopped working, here network settings all appear correct when comparing to my other phones. Wifi is good, but no data on PM. Advice please and thank you

Smakboy by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos