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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wrong person

When I called the number . Someone else is answering . I check the number and it’s correct . I use the phone to call my landline phone. The same number shows on the call display .

Blocked Call by Phone

Hello, My phone has been blocking calls from my contacts. Particularly the ones with a landline. These are friends of mine and family members. When they call me, they are automatically blocked and it goes to voicemail. I have deleted their number a...

Phone plan not working

I just renewed my phone plan for this month. I have made my payment, and it went through. As well as on my account it says it is activated. But it is not working on my phone. I cannot text, call, or use my data. I have used the question bot, which ha...

Issue with Phone.

----Issue with the Phone. Fixed

Data & texting not working

I switched plans with public mobile the day before renewal. Today my Data & texting is not working. I've tried restarting my phone, removing SIM card & putting back in. Also tried resetting the network. Nothing is working. Just wondering if anyone kn...

ESIM for Europe

Resolved! SIM card

Hey, I’m going to the US soon and I’ve heard that the current 3G SIM cards in some phones do not work, how do I know if my SIM card is up to date and will work?( I just received this SIM card when I switched to public mobile a few months ago) thanks ...

activation issue

port from Bell, nothing working that around one hour how to line work

Resolved! This may be a silly question but is there a no data plan?

I only need calling and texting I do not need mobile data. Is that even possible or would I need to just get the cheapest plan with data?

Resolved! Monthly plan

I would like to change my monthly plan how can I do it?

Resolved! I can not sign in

I resetted the E-mail and password for the community, but I can not find profile and edit to change my Email and password.So I can not sign in to my account, when I signed in, it indicated the E-mail and password are not correct.

Resolved! Delayed conversations

I keep forgetting to come to my community and asking this. For the longest time my calls with people have always had a 2-3 second delay in conversations and we tend to always talk over each other. I've reset my phone, not sure what else I can do. May...

Voucher

Voucher isn't working

Resolved! Account cancellation

Koodoo was to cancel my Public mobile account on May 18, 2022. I just noticed public has been taking payments out of my account in June, July, August and now September. Please ensure this account is cancelled and I'm reimbursed the payments from June...

Resolved! Changing the old phone to IPhone 14 5G - Can I still use the existing plan?

Hello, I am trying to replace my old iphone to new Iphone 14 5G. Currently, I am using bring your own phone plan - $40 for 4.5GB at 3G Speed. I would like to continue to use this same plan and same phone number. Even though the new Iphone 14 is 5G, c...

Unacceptable - 90% of the time I answer an incoming call, it hangs up

Resolved! Plan change not successful and cellurar data is not working

Hi My wife switched her plan from 6GB per 90days for $120 plan to the new 4G 4GB plan yesterday.The 90 days billing cycle was Jul 16 - Sep 14.She did "change plan on renewal date" yesterday (on Sep 14) and the plan and add on page said the new plan ...

can't make any calls

My account it active but I can't make any calls. I would not receive any internationa text messages

My Account

How do I find out exactly what I paid for my last monthly bill? Other than looking on my credit card.

SIM Card Doesn't Work Well

My SIM card keeps losing its connection and I have to take it out of the phone and put it back again to get it working. But after a few minutes, I lose signal again. I do not want to have to pay for a new SIM card and/or lose my current phone number....

where to buy a SIM card (Brampton, ON)

Good Day everyone, Where can I get a SIM card to buy, I am in Brampton, ON. Amazon is out of stock and it seems as there is some delivery problem purchasing online. Thanks

Resolved! Account suspended

I have autopay set up on my account and have never had a issue before but today I got a text saying my account was suspended. There was money in my account and when I checked nothing had come out. I have since made a payment manually and my account i...

Resolved! Trouble porting number to public mobile

I'm having trouble porting my number from koodo to public mobile. Got the SMS request yesterday for authorization, and I replied yes to it within 90 minutes but the transfer did not go through. I was told by koodo that I need public mobile to re-send...

Locked out help

since the new sign in screen came out I got locked out of my phone and I can’t make my payment because the code isn’t being sent to my email address any help? Thanks

SIM Card | Cannot Receive Calls

I had to swap my SIM card yesterday as my phone stopped working and didn't show PM carrier on the home screen. Purchased a new SIM. Swapped the new SIM on my PM Self-Serve account. I can make calls, but cannot receive calls. I factory reset my phone....

can't make long distance call

I have an unlimited US and Canada call plan, but when I make a call it's telling me my minutes are all used up. How can that be?Can I chat with someone about this?

4G plans

My Account is xxxxx-xxxxx-xxxx$50 for 10.5G At 3GUnlimited talk to Canada and the USUnlimited International Text If I were to switch ta a 4g plan I would want to keep my Unlimited talk to the USIs this possible?Thanks Edit: Personal information reda...

Resolved! Account number where to locate

My registration. Umber is not on website when I log in. Where can I get it? I can find it it’s the billing, but just the last 4 numbers. Help! Why is it so tricky to find?

Resolved! Wrong plan

Cannot make customer service work for me.My problem:- thought I upgraded my service to 4G speed 20 Gigs data, from 3G speed and 10.5 Gigs data- see that now plan is 4G speed and 4 Gigs data, wrong- wanted 4G speed and 20 Gigs of data.What do I do to ...

Overcharged payment

I was wondering what the process to get a refund is.

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