Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I haven't signed into community since the website updated.. there appeared no way for me to use my 'old' community nickname to login so i had to choose another one and 'register' .. does that mean all community points and messages i sent to support a...
Hi,If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email? I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would...
I recently Activated a new Account on the $50 • 40GB Canada-US Plan, and I only got 2.5 Points back so far.. I thought you get 10% back of what you spend on your Bill in Points? So for every $10 I spend I should get 1 Point, is this not applicable an...
I got a text message from PM stating wrong account number was provided. This is because the portal didn't allow letters. Freedom Mobile has 3 letters ahead of the actual account number. I already messaged CS_Agent advising them of correct account num...
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To whom this may concern,I am reaching out in hopes of obtaining something called a PUK code, I let my nephew use my phone to play games and he was in the settings and I guess locked my sim card? It's asking me for a puk code.Help? @CS_Agent
Hello I just recently purchased a subscription. I would like to activate it closer to the end of the month as I have prepaid for my existing carrier till the 30th can i hold off a few days before activating it? I would like to port my number is th...
I got a text saying that my account has been placed on hold due to unresolved payment issue but bill paid already? I have auto payments set up and my payment already went thru and they gave me my points for paying and my account seems to be working? ...
I paid, and installed sim card. but i can't even call out
I am being billed for an account I do not have. I need to speak to an agent to stop the billing Doug Fisher
My new phone still under warranty is stuck on SOS mode. I have tried all the you tube videos on what to do and nothing changes. I called Apple support and they asked me if I contacted my carrier to see if my phone is locked / blocked. How do I check ...
Prematurely put sim card in as provider showed pmPlease advise
My phone was cleared from the lost list a week ago by Bell. I have a new sim from Public Mobile in the phone, but still shows SOS. I would think that it would have cleared by now?I have checked the IEMI on the list and it’s clear. Any ideas? A
Hi I just in the middle of port in from Fido to PM. And a conversation box popped out said eSIM cannot be actived. Please help. Thank you.
I ordered a new SIM card on July 5th and it has not arrived yet. What can I do? Who can I talk to?Thanks,Angela
I am not getting messages from public mobile and from some no. is there anything wrong with my phone?
Hi,Got "User Locked out", it's crazy, can't login forum or account.Please help, really need agent's help.SOS SOS SOSThanks.
Got text saying my bill isn’t paid, it is though..
I just enrolled at Public Mobile yesterday. I received a refer-a-friend code, and entered it during the activation phase. Unfortunately, after entering the code, it wouldn't let me continue with my activation. I had to remove the code in order to com...
I am activating my new SIM card, I was wondering if I could pick a number for now, and port my number from another provider at a later time? Thanks!
During activation process I went one step to far and rather than entering my cell number I got to the screen to select a new number. I want to go back 1 step and enter my cell number so how can I do that. Can I start activation process over again.
This member has asked this same question already numerous times.
How do you go back one step during activation process or start the process over again. I should ahve entered my existing cell number but went one step to far.
I have 600 minutes of international calls but can’t seem to make a single call.
Trying to resolve the 6UT1 "number you are trying to reach is not in service" error message when trying to make outgoing calls. I've tried all the suggested fixes with no luck. I've had the issue for some time but am just now getting around to try to...
I inadvertently upgraded plan to take effect immediately rather than follow next billing period. Can I correct this and get a refund?
Hello,I was at the final stage to pay which was a step 3 and tried to make a payment several times. But the system said error happens and didn't allow me to move on to the next. However, you guys already charged $51.45 on July 17th. But whenever I lo...
I have the $40 15GB plan, with loyalty and referral discounts I pay $34 for it.Is the current promo $39 plan exactly the same, but 5 GB more per month for $1 less?If I switch, will I retain my loyalty and referral discounts ?TIABen
