01-04-2023 06:14 PM
Hello PM,
I’m a costumer from PM and I got offer for my plan update. I got this via text on the 31st October and of course I took this offer. This offer should start on upcoming December renewal of my plan.
now today is the 4th January and there is no plan change / upgrade on my current!
Who can make the change?
Wolfgang
Solved! Go to Solution.
01-04-2023 07:14 PM
If you reply YES to the offer text message, PM does not do anything to change your plan.
You need to login to your account and schedule a plan change on your next renewal date.
If you are looking for the $40 15GB or $45 20GB plans, they are still available to switch to as of a few minutes ago.
01-04-2023 06:47 PM
THX for this advice .. I checked it everting is OK on this side
01-04-2023 06:42 PM
No problem.
Just login to your account using a different browser in incognito or private mode instead.
Then do a refresh of your overview page using the little circular refresh wheel.
You'll probably want to do that each time you login, for the latest information.
01-04-2023 06:28 PM - edited 01-04-2023 06:28 PM
@Wolle268 can you login My Account using Incognito mode and confirm what Plan it shows
Check Payment History and confirm if PM charge you the old amount or new account
Just in case the Plan really not changed, you will need to request a plan change yourself via My Account and schedule it for next renewal
Go to Plan & Add-on page, click Change my plan and pick the plan you want
I would suggest you to use Change plan on renewal date and NOT to use Change plan now to avoid losing money unnecessary
01-04-2023 06:25 PM
THX …. I Login with other browser .. and yes I could see the upgrade … everything is fine
Again THX for u\your help
Wolfgang
01-04-2023 06:17 PM - edited 01-04-2023 06:17 PM
You could be viewing a cached version of the page.
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:
01-04-2023 06:17 PM - edited 01-04-2023 06:19 PM
@Wolle268 @Try logging in again in incognito mode and or refresh page there are cache issues
Refresh page. ^^^