Network shows Public Mobile but no bars and can't call or text or receive either

[Browneyedbeauty]

• Hi there a few days ago, I switched from my Telus account to Public Mobile. Switching everything went pretty simple and easy even the part on keeping my old number from Telus. I've updated the APN and also tried the Sim card in a different phone. Yesterday I had gone returned to the place I bought the sim card from. They had said as far as they know everything has checked out fine for what they were able to tell. The only other advice they have me was to come ask here. They think it could simple be that I need a new sim card 

[softech · Accepted solution]

@Browneyedbeauty I guess you have gone through all the necessary troubleshooting steps, at this point it is down to PM support to reprovision the account/sim and more troubleshoot on their ends.  Please open ticket with PM uisng Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[walker1]

@Browneyedbeauty 

You'll probably want to reach out to a Customer Support Agent and have them look into the sim card and it's provisions.

Use the Chatbot Simon to get a service ticket started first.

Or you can also send a private message to CS_Agent

[Handy1]

@Browneyedbeauty 

Outage  map in your area:

https://istheservicedowncanada.com/status/telus/map