Call cannot be completed--- Error 8B1

[Ben21]

My wife and I are waiting for very important calls. We both have iPhones. We both have Public Mobile. Sometimes we receive missed calls, and we want to call that number, or we want to call. But we get the message "Call cannot be completed Error 8B1"

She has an E-sim, and I have a SIM card. Neither of us can call that phone number.

We are looking for help as soon as possible.

Thank you

[RavingRaven]

@Ben21 

I doubt that customer support can help. Here are the likely reasons you have recieved that intercept message.

The person you are calling is outside of their service region
The person you are calling is in an area with low signal strength
The person you are calling's phone is switched off or set to airplane mode
The number you are calling is a long distance number
There is an issue with the number you are calling
There is local congestion
The destination phone is disconnected
There was a number dial error
There was network trouble along the route

Keep trying if you can't get through then it may be disconnected.

[Ben21]

Hi hTideGnow,  Thanks for your help. My ticket reference number: 290572-194

[hTideGnow]

hi @Ben21 could be local network problem.  Check the Telus outage page 

https://www.telus.com/en/bc/outages

and try reboot the phone and Reset Network Settings 

last, ask support to check 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage