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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Send and receive message Problem

hello ，i just change to Public mobile， i got sent message problem in a few days ， i Can't get any code from my phone number. it stuck， and also when i send the message， No one can get my message，how can i fix it ？ if is bussiness time it is really t...

Resolved! Forbidden A1

I'm getting this error on both my phone and computer browser. Anyone else have this issue?

Resolved! max time for holding service

I am going overseas for work for 6 months1. how long can I stop cell service and keep my phone number?2. how do I do this?thanksCeceila

Account loading very slow

I’ve always used my desktop to check my account activities. It is very slow loading the pages. I got fed up with it. Today I decided to use my cell phone to check my account history To my surprise, it was fast. I can’t believe it took me this lon...

Unable to send or receive text messages!

Hi! My new Public Mobile SIM won't send or receive text messages. To get help with this I must log in to My Account, but this process requires I get a 6-digit verification code - VIA TEXT MESSAGE! So in order to get help fixing my problem, I must fir...

Resolved! eSIM

My eSIM will not download at all

iMessage won’t verify public mobile number

I got a new phone and switched to public mobile, transferring a number from my previous carrier. The number seems to have transferred properly, but when I went to connect it to iMessage it has been attempting to validate for over 24 hours without res...

Account

Hi they charge me and I don’t have access it the account

Resolved! can not receive incoming calls

It has been two days since I noticed that I can not receive phone calls. I tried to restart my phone. It worked for a night. The second day, I could not receive incoming calls again. Could anyone tell me what was happening?Thank

Resolved! How to change profile picture?

How do you change profile picture to a custom one? Or do Oracles only get the option? I only see oracles using custom pictures like softech, Luddite, Computergeek541 and w13liam.

Resolved! Subscription

If I change my subscription, will my bonus data and minutes remain?

New Point System

This was posted on Reddit. Can anyone confirm this is accurate?With old Rewards:you're getting $2 from AutoPayyou're getting $5 from Loyaltyit's automatically credited to your account balancethis is saving you $7 per month = $84 per yearWith new Poin...

Calls

Paid for extra data but didn't receive it.

I was running out of data so I purchased additional data on April 7/24. It was charged to my credit card and I got a confirming email but today while running errands, I ran out of data. How do I fix this?

Resolved! VOICEMAIL ISSUE

I am no longer receiving voice messages as they come in as a text only (?). I do not want text messages I want my voicemail to be back to receiving VOICE messages. I googled the issue and apparently it is the service provider that has control of this...

Cannot log in

I no longer have access to the email my mother used to create her account several years ago. There is no way to reset the email without having access to the email!!! There appears to be no other way to get in and update it. A previous article indicat...

Text message

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...

Resolved! Imessage phone number verification, Looks like a problem on PM's end.

I just got a new plan and ported my number. Everything seems to be working fine except imessage, which is just stuck on verifying my number. Because of this, I am unable to receive otp's and messages other than personal imessages to my email.

Resolved! Lost Phone, Pick up new SIM in person?

I know I can go to a Telus store and pick up a new SIM but will they port my number right away or will I have to wait?

Full Access

Hi Public Mobile Community . Please can a Public Mobile agent, confirm my other number, for full access ?

Rewards

Am I going to lose my referral rewards when public mobile changes to points?

No Text

I have no text messages, any ideas.

transfering existing phone number with public mobile to new account in public mobile

struggling with this website created new account with new sim card wanting to use existing phone number from old account with public mobile

Resolved! PUK code

I apparently need something called PUK code to activate my cellular data which isn’t working right now. I switched from bell. I was in contact with a customer support agent and I haven’t received any help or anything. Any ideas on what I should be do...

SMS did not transfer

I recently switched from Virgin to Public. Got my SIM card and transferred my number over. I can receive and call out no problem, but cannot send or receive texts. So I am unable to verify my account and access anything because I cannot receive confi...

Billing

When I look at my credit card statement, I see multiple charges of $16.95 on February 12th. I only have 1 phone so I believe that I should only have one upcharge when I tried to get the 15 minutes for $15 US plan, which never worked for me anyways......

Calls drop

Hello. I am have trouble where all my calls are getting dropped or disconnected after several minutes of being on a call. I have an iPhone 11 Pro Max. I restared my phone many times, checked the carrier setings, everything seems to be fine but it is ...

Need help

I have been trying to connect my mother with your plan. Having extreme difficulties and need to chat with someone. Thank you

Trying to Change my 30 Day to 90 Day

I'm attempting to change my plan to 90 days to try and offset the lack of savings from the resulting points change system next month. I've been communicating with the CS_Agent and they are asking me to reset my cache, use a different web browser etc....

Newbie - no messages

Enrolled in PM this morning, selected PM number and loaded esim config. Iphone 13. No other SIM's loaded.No text messages (in or out). Can callHave: Reset network settings, ensured line enabled, disabled imessage, made sure MMS messaging enabled. Ide...

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