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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28929 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40772 Views
  • 185 replies
  • 29 Bravos

Black Friday plans are posted (spoiler: nothing new)

On the "shop for plans" page, there's now a tab for Black Friday. I'm pretty sure these are the plans we're already discussing. I suppose it's possible more will appear in the next 9 days.ONTARIO:QUEBEC: 

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ottawa by Model Citizen / Citoyen Modèle
  • 1175 Views
  • 6 replies
  • 4 Bravos

Resolved! Entered wrong phone number to transfer

I was setting up my account and made a typo in the phone number to be transferred. Unfortunately I can't access my full account to fix this because it is trying to send a SMS to the incorrect phone number to finish account setup.I expect I will need ...

Kevinc23 by Great Neighbour / Super Voisin
  • 632 Views
  • 4 replies
  • 0 Bravos

Transaction was declined but my credit card was still charged

Hi,I was going to subscribe for a plan, but the transaction failed, so I decided to get back to it some other time. I realized that my card was still charged although I was not able to use the service and I did not get any receipts of purchase.The tr...

Andrey_Tskhay by Great Neighbour / Super Voisin
  • 404 Views
  • 2 replies
  • 0 Bravos

Why am I not receiving some of my text messages?

I signed up from Rogers to public mobile yesterday, and I have had nothing but problems since. I removed the Rogers Sim card but I do not think the eSIM is properly installed. I finally started receiving phone calls but now I am only getting some tex...

Shelleynleg by Good Citizen / Bon Citoyen
  • 969 Views
  • 5 replies
  • 0 Bravos

Why Public mobile cut me off

I am billed on the 21st of each month. I have automatic payment so payment went through.  On Nov, 09 I had to cancel my credit card because I had lost it. Now public mobile wants me to pay again for a full month. This is ridiculous. I will leave publ...

rogue17a by Good Citizen / Bon Citoyen
  • 613 Views
  • 7 replies
  • 0 Bravos

Can't receive confirmation code to mobile number

Just joined PM and trying to set up EverSafe ID.  I was never able to receive the code via SMS on my phone.I've tried all the workarounds like inputting the wrong code multiple times or resetting my password.  But there's no option to receive the cod...

DonGiovanni by Great Neighbour / Super Voisin
  • 460 Views
  • 2 replies
  • 0 Bravos

Resolved! Need to cancel plan without having activated SIM card

I received my SIM card today. It does not fit into my phone's SIM card slot so I am unable to proceed with activation.It appears that I need to be activated before I can cancel in the app / via the website.I would like to cancel my plan and not have ...

Lucasmeggetto by Great Neighbour / Super Voisin
  • 726 Views
  • 5 replies
  • 1 Bravos

temporarily suspending account

I am traveling to the states and I will have a 3 month plan with a us provider and I was wondering if I could suspend my account will public mobile for December January and February and then reactivate it in March. This is so I did not have the to pa...

Voicemail issues

Hopefully someone can help with this issue.I have been with PM for about 3 years, with no problems or issues.  However, lately the voicemail on my phone is not working properly.  It shows that I have messages but when I try to retrieve those messages...

Struggling2 by Great Neighbour / Super Voisin
  • 458 Views
  • 4 replies
  • 1 Bravos

Double Billing Issue

Hi, there seems to be a problem with double billing on my account.10/05- $33.60 (legit)10/26-$107.10 (legit)10/29-$32.55 (not legit)Could you please help me address this mistake?

sfenyuk by Great Neighbour / Super Voisin
  • 189 Views
  • 1 replies
  • 0 Bravos
414716 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Login issue

I purchased a subscription and a sim card from Public Mobile Amazon store. I activated the sim and selected a phone number. Everything went fine. But when I put the sim, it didn’t show up on the phone. I tried bunch of phones and same issue. Now I am...

US ROAMING NOT WORKING - US Roaming-Unlimited Talk(15 day)

On November 11, 2023 I purchased US Roaming-Unlimited Talk(15 day) for both my phone and my wife's. We crossed into Washington State by car on November 10, 2023 and returned on November 14, 2023. I prepaid for both my Public Mobile account and my wif...

Eric_Sch by Great Neighbour / Super Voisin
  • 951 Views
  • 8 replies
  • 1 Bravos

Resolved! Switching phones

I have set up a new account with an esim, but I can see online that PM does not appear to support moving the esim from one phone to another like you can with a hard sim, unless you buy a new esim each time you want to change phones? If that is not th...

Phil1313 by Good Citizen / Bon Citoyen
  • 788 Views
  • 4 replies
  • 0 Bravos

I WANT TO PAY FOR MY NUMBER

my payment did not pass 90 days but i cannot pay now.any one can help me to make this payment?

mike1391 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

Number porting issue

Hello,I was late to reply to the number porting message from my old provider. Can someone help me to get that message again?

sbera93 by Great Neighbour / Super Voisin
  • 227 Views
  • 1 replies
  • 0 Bravos

Resolved! Customer Service Agent

After several attempts to contact a customer service agent I am still trying.  I have to ask about my current plan  and switching to the Black Friday Deal?  How many months does the Black Friday $34.00 plan deal last.  And I have a q5 month current p...

Molly11 by Good Citizen / Bon Citoyen
  • 768 Views
  • 5 replies
  • 0 Bravos

What's up with this?

I tried to reply to a thread and the message below popped up. No amount of hitting enter would clear it.Only allowing 1 message every hour? LOL 

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kb_mv by Mayor / Maire
  • 1071 Views
  • 9 replies
  • 0 Bravos

Billing -Update Credit Card On Mother In Law's Account

@CS_Agent I pay for my Mother In Law's cellphone.  I need help updating the credit card information on my Mother In Law's Account.  I am unable to access her account because I am not with her and she is unable to tell me the verification code that is...

hmithani1 by Great Neighbour / Super Voisin
  • 794 Views
  • 7 replies
  • 1 Bravos

I cant access my PM account online

It says I have exceeded the login attempts and to try in 1 hour. This is ongoing repeatedly for 3 days now. I am unable to make payments and now the access is locked. It is my business line. I want to move to another provider

SNC by Good Citizen / Bon Citoyen
  • 1131 Views
  • 14 replies
  • 2 Bravos

Resolved! Charged after cancellation

Hello! I left Canada a month ago and cancelled my phone service. I was just charged. Can I get that charge reversed? My card was hacked and I just got a new one. I think Google may have updated my payment information with you by accident when I activ...

Taye by Great Neighbour / Super Voisin
  • 560 Views
  • 5 replies
  • 2 Bravos

Transfer number during onboarding session (Rogers)

@CS_Agent yesterday I initiated a phone transfer process, received the SMS from my old services, replied YES, but got an error saying the process could not be completed. The device shows SOS only, How can I re-trigger the process?  

Luiz by Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 0 Bravos

Resolved! Trouble porting Number

Hi i got a message Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided....

AllanL by Great Neighbour / Super Voisin
  • 494 Views
  • 3 replies
  • 0 Bravos

Neo credit card / PM / Mastercard

Anyone else get this Neo credit card offer through PM email or is this a scam . Can earn $100 in rewards paying your PM bill with it from what I’m reading in the email . Just wanted to share and see if anyone else go this offer enjoy your day communi...

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Handy1 by Mayor / Maire
  • 1658 Views
  • 8 replies
  • 1 Bravos

Resolved! Are you on a 5G plan?

Hi can somebody on a 5g plan do a speed test while the device is on LTE? I would like to know if there is a higher average speed with a 5g plan or if it stays below 100mbps. preferably in the Vancouver and surrounding areasthanks   ||@

gpixel by Mayor / Maire
  • 1668 Views
  • 15 replies
  • 0 Bravos

Number transfer

I need a request sent to my old provider for a number transfer

Jw65 by Great Neighbour / Super Voisin
  • 774 Views
  • 7 replies
  • 0 Bravos
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