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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

i need my account number for this account

Public mobile TV commercial

Things must be going really well for Public Mobile, just saw the latest television commercial on CHCH, a bunch of people drinking coffee in a nice upscale shop (not Timmy's) and a big Public Mobile sign drops in the midst of them.Hopefully they will ...

Resolved! Referral

When I enrolled on Sept 5 my wife's referral code wasn't acceptWE would like the receive the referral points monthly

question why need turn data on to receive texts that have pictures.

I noticed that when friends send texts with pictures I need to turn on data. I have an android, and use WIFI for hot spots. I can surf internet on hot spots from a browser, but I need to turn on the data for celluar to receive pictures for MMS. Wh...

Esim

My eSIM will not download. Keeps doing the circle of death. Do I have to get another eSIM? I have already asked to transfer my existing number which is done. Now I have two numbers

Transfer Number to another Supplier

I am trying to transfer my phone number to another provider but I don't have my old sim card. It doesn't work anymore. I need you to bypass the SMS confirmation, this is what my new provider told me.I am using my husband's account to send you this me...

Lost SIM card

I lost my SIM card and public mobile they locked my account in the app. How should I reach them to get new SIM card?

no call

I have 100 minutes plan, but I couldn't call out. I still left 96 minutes. I can receive calls any time. I don't know why.

Refund and cancel future payment

Hello,I recently purchased a service and would like to cancel it and stop all future payment.

I phone 14 stuck in s.o.s mode

my phone is stuck in s.o.s mode

i have loyalty, refer a friend and autopay discount before June, but i can't see them at all.

Hi there, i have loyalty, refer a friend and autopay discount before June, but I don't see them. where are they? do they in the point system now? do we still have auto-pay discount? thanks

Network down in Windsor, Ontario

There has been no signal since mid-night and not sure when it will be back on.

Over billing

I was charged $42.00 on July 04 2024 then $35.70 on July 12 2024 then again on July 13 2024 $35.70. Why was I double billed on my credit card on both July 12 and July 13th?

Mobile Data

Hello Everyone,I have 2 questions pertaining to my data. Would someone please explain why this website tells me I have used 100.4 MB of data for Subscription Cycle Set 7, 2024 - Oct 7, 2024 but when I go to the Data Usage screen on my phone, I'm told...

New eSIM with the same account

Hello can I buy another esim in the same account?

Connected to wrong destination number

My is connected to wrong destination number, why?

No Option to Pay with Credit Card

I recently created an account for my son (I was already a member). There is no option other that to "Add Funds With Voucher". On my account, I can add funds with voucher or add funds with a credit card. But that option isn't there for him. I have tri...

Add-On's

Just received a text from my son who's cell phone plan I pay for. Said that I "added" on more data. Sure enough, I log into my Public Mobile account and there is a 2GB add-on added to his account.I never authorized the add-on. He says he never did...

Lost sim card

Hello, Im currently traveling using a local sim card. Unfortunately, I lost my public mobile sim card. Is it possible to replace the card, and keep my account and current phone number ? What do I have to do ?Thanks !

Change my Address

I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!

Cannot subscribe

I cannot activate my sim or phone I got the app but it is not allowing me to continue and get a phone number, payment has been taken already

Massive PM Outage in Markahm Sep 9, 2024

There was a Massive Public Mobile Outage in Markahm yesterday, Sep 9, 2024. It lasted more than 5 hours!Telus / PM is now acting worse than Robbers (Rogers) and Bell!What the heck is going on PM??!!

Locked out & abandoned

Im locked out. Created a new account just to seek help. Old Account only allows 1 attempt before locking up again. password reset doesnt work. Tech support gets locked out and their reset fails to work. I've been stuck in their revolving door of secu...

Moved to a new a province, still being charged old provincial tax

My family relocated from BC to AB last December. Try as I may, no account settings seem to impact what provincial tax is charged. I would appreciate if someone could assist me in setting up all four of my family accounts so we are taxed based on the ...

Recover Account

I pay for an estranged relative's account. My credit card was compromised and then canceled and replaced.Now, I see that my relative's account has basically disappeared. When I try to login to it to add the new CC, it asks me to re-register. The l...

Resolved! A unknown icon on my screen

Hello, I have a OnePlus Nord N200 5G cell phone. It was turned on with T-Mobile, but I have a different phone now. I have a computer monitor icon on my screen, and when I click it, it does nothing except get in the way. It seems to follow my screen ...

Resolved! Moving to another phone supporting eSim, logging to account but it asks for an activation?

Hi there,I'm trying to move to another phone. Old and new phones both support eSim. Old phone has public mobile eSim. I want to get a new eSim for a new phone but when I try to login to my Public Mobile account, it starts the process of a new activat...

Locked Out of Self-serve and No way of Logging in

I tried logging in and the screen said user locked out, try again in 60 minutes. i tried again, changed password, tried and changed password again and again and again, I’m still locked out.Chatbot said to private message a Customer Service Agent by a...

Data usage increased with same phone use??

Has anyone else noticed their data usage increase in the last month or 2? Since these super cheap 40/50GB plans have come out I am getting super close to reaching my monthly data limit with no change in the way I use my phone, whereas before on 20GB ...

Did not receive physical sim card

I did not receive physical sim card it has been 6 days while it said it will take only 2 days

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