Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For a few months now half of my data has been taken away. I only get 1gig now and I used to have 2 gigs
I’ve recently had no reception or very limited reception inside my house but when I go outside I’m able to receive calls. I’m using an iPhone 8, my son has an iPhone 4 and he’s able to receive calls in the house.
I am trying to activate a SIM for a phone that was previously activated by a friend. The website is saying the SIM is invalid....any advice on how to proceed with this activation?Thanks,Steve
I cannot receive text messages from one specific phone number.I can receive phone calls from that number.Thank you,
Both my wife and I have the package that allows us to call Ireland,always worked now it won’t work at all on either phone.Shows active but can’t call just get a recording…was up ?
I've read several useful posts on porting home numbers. But a friend of mine has asked me to help him move his Bell home phone number to PM and I'm hoping the community can provide the easiest method/steps for him to do this. Some basic info:- He cur...
I cannot leave a message to get some help. Error message for everything it's impossible to talk to an actual human being . So frustrating
Hi community just noticed this and thought I’d share seems like a good incentive for those that needs that much data . Also I wonder does it count with 90 day plan to make that $65 30 day be $55 90 day instead
I just made the payment but I do not receive my messages. could you please solve this issue? I need to have access to my email through the codes which receive through text message. Thanks
duplicate thread
Hello everyone,I am thinking of buying this phone : https://www.motorola.ca/smartphones-moto-g-5g-gen-2/p?skuId=263Does anyone on a Public Mobile plan has it? Does it works well?Thanks!
Hello. I'm new to using Public Mobile and having a phone plan in general, but I think this is unusual? It says in my payment history that PM took an automatic top-up of $5 (I have the $15 plan), and then later in the day it took $15 for my normal bi...
As of yesterday, my calls keep getting forwarded even after sending #21#. Opening the call forwarding screen that becomes available after doing a *21* and selecting Disable also doesn't work. Galaxy S6. How can I disable call forwarding?
Hi,I am currently in USA and I am expecting a call from Canada. It’s kind of urgent. So I was wondering will they be able to call me from Canada in my Canadian number when I am in USA? I haven’t bought any roaming packages so I am asking. thank you
I just help my son set up an account using Mobile App but the phone still not working. He can't make any call nor receive any message.
I created a Public Mobile Account last month, one for me and one for my wife, porting over from Koodo. We tried it for a couple of weeks but the lack of WiFi calling had us needing to switch back. We had our number ported back from PM to Koodo. Is th...
I was charged twice for my subscription today and would like to be credited back the 16.65
When I try to login on my app, I get all the way through past the verification code and it just returns me to the login/subscription page. When I try to login on a desktop it states Forbidden A1. I have cleared the cache and tried to log-in incognito...
First off I would like to thank everyone for their help in trying to get my problem solved.I have checked and rechecked every suggestion ,everything was ok on my end and then I was given instructions on how to put in a ticket to Customer Service ( CS...
i tried to use forgot email option but didn't receive any email notification.can't access to my account with the email address and don't know any account infomercial as a result.I know I'm paying every month for 10.17. I just need the reference code ...
I can't receive 6-digit confirmation code. Currently I am out of Canada but I need to update my credit card info.
how do i refer a friend ?
Trying to set up sim card but it can't be done on website and the app doesn't refresh when I sign in. Just asks me to sign in again.
HELLO I HAVE ONE INACTIVE ACCOUNT THAT HAS MONEY AND I LIKE TO TRANSFER THAT MONEY INTO MY ACTIVE ACCOUNT. PLEASE HELP
cannot log into my public mobile account to change expired credit card, please help!
I placed the order on the 23rd of June and have yet to receive it. I need to know when it is going to arrive, otherwise I want to cancel refeund.
My number hasn't transferred over from Bell and it has been more tha 5 hours
I had an email address associated with my old PM number. When I ported my home phone to a new PM SIM card, I used a different email address. I closed the old account, and would like to change the newly used email address back to the old one that had ...
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