[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Joined the Public Mobile fam today (yay) but I do not see the 10 dollar cerdit
Of course i picked a 30 dollar plan, wondering where the credit is?
Voucher help
I bought a $60 prepaid voucher a couple days prior to my due date I folded it up and put it into my wallet now that it’s my due date I pulled it out and the first four numbers I rubbed off of the verification code how can I fix it
Resolved! Why My Data Plan Changed after Add-on?
I’ve been with public mobile for over 2 years. My data plan had always been LTE but last month after I purchased an add-on data, the plan changed to 3G even after the 1G of add-on data have been used up.How can I get LTE back?
Cellphones under $200 compatible with Public Mobile network
Hello Community:I need your advice on cellphones that will run on Public Mobile network. My budget is $200. I don't mind using good quality used phones/refurbished phones. I am looking for: OS: Android 7+RAM: 2GBROM: 16GBRear Camera: 8+ Any suggestio...
Resolved! US calls coming in
Is there a charge if someone from the states calls you on your cell while you are in Canada?
Resolved! SIM network unlock PIN doesn't work...
I just got a new SIM card and the PIN I chose for it doesn't work for some reason.
Resolved! Long distance not working. Please help
New plan signed up last night. Long distance from one province to another is not working even though it’s part of my plan. Need my for work. Please help
dead sim card, can't terminate service
My sim card died, and there seems no way to contact PublicMobile.ca to cancel service to 403-xxx-xxxx. It seems my email was never set up with them. No working sim, and no email means I can't contact their billing department. I got a new cell pl...
Resolved! Why is telus showing?
hello, i am with public mobile and on my phone it used to say public mobile, but now it shows telus, im not sure what to do.
referal
I have referred friend in December , this same day receive message from P/M; thanks for referral, since then I'm receiving $1 credit but not promised $25 bonus
Resolved! New customer is placed into wrong plan
@Moderator_Team just came back from store and realized the rep place my new activated sim card on the wrong plan, can you correct it? thanks
Resolved! PROBLEMS PORT FROM ROGERS TO PUBLIC MOBILE.
I'm trying to port my Rogers cellphone number to PM. I checked the Eligibility, which brought up the porting information boxes. I completed all the boxes, ticked the authorized box and hit submit. After 'thinking' for about htree minutes, nothing hap...
Resolved! Unsure why my bill suddenly increased
Hello, my bill last month was $25.99 and now for some reason it's $32.77 this month. I am unsure why it increased suddenly and was wondering if I could get some clarification. Thanks
30 vs 90 day plans
Hello Fellow PM people, Are there any savings on 90 days plan? When I did the math it seems it's more expensive. 30 days plan. $40 for 5GB on 3G90 days plan: $135 for 15GB on 3G ($45/month). Why would I want to pay more to get the 90 days plan?
Please make an Unlimited Text plan.
If PC Mobile can offer this (see image below) I’m sure Public Mobile could also easily add in a $15 plan too. ...since they already offer 10,__,20,25,30,35,40,45,50 plans.
Message at first start of phone: SIM network PIN Blocked. Enter SIM network PUK
So I've sent a message to the moderator team but I'm also posting here to see if anyone else has had this issue. I understand the pin gets blocked if you have too many failed attempts, but this is the message I got on first startup with the PM card i...
I purchased US Roaming - Talk Text (10-day) yesterday but it's still not active??
On March 1st, I purchased the following Add-On Plan - you can see this item under the transaction history:US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours) However, as of March 2nd, the plan is still not active. I ch...
SIM will not actvate
I tried yesterday to get help with this. have a new SIM and I'd like to make it a second SIM in my phone to use it for just data. having it in my phone causes all kinds of wierd issues, but im thinking once it is activated the other issues might go a...
Resolved! trying to get a friend set up on Publicmobile... no data or acct access.. Please help us out
We have the phone working/text but no data.. Purchased the 30 plan with 500mb with auto top up which included another 500mb.. Would also like to port in his telus number once we have acces to his acct..
Resolved! autopay
When yoou sign up for autopay you automatically get $2 off your bill every month? Is this correct?
Resolved! 200 min Us Canada add on
Hi I have a active account with a USA and Canada 200 min addon. I will be in LAfor the weekend. will my addon allow me to make calls locally in LA while there.Will I have to add a 10 day USA roaming package.Thanks for any help Lemew
Browser That Works Best With Selfserve
When I use Selfserve I often use Google Chrome on my Android phone. I find it always takes long to load after signing in. My Blu Vivo XI+ also had Opera pre installed. It's faster then chrome. So my question is what browser is the fastest for opening...
Resolved! US Roaming...
Hi, is there any posibility of US Roaming in Public Mobile monthly plans...
Resolved! Loyalty Rewards
How much loyalty rewards I can get, because using Public Mobile continuously from 2012...
Resolved! No 25$ reward even though I activated a new SIM online with a friend's refferal ???
Hey guys.I activated a SIM card this morning and ported my old number.Everything went fine but I got a text message later today saying "Congrats, rewards have been applied to your account: 0$ friend referral, 2$ AutoPay, 0$ community, 0$ Loyalty"How ...
Resolved! Bands used by the PM network.
Because of the large number of posts regarding phone issues and disconnects I thought I would post a list of what bands are used by the Public Mobile network. If your phone has the following bands supported you shouldn't have any issues. Hope this ...
Resolved! Data not working new sign up
Hello My name is Steve. Today i transferred from Bell Mobility to Public Mobile and my texting/calling are working perfectly but i can't get data to work. I am on the $40 plan that gives 4.5Gb of data. Any help would be appreciated
Resolved! Ported from Virgin but sim is still active
It's been 8 hours ,I still have both networks active.I feel like I will be charged for both.i don't understand how same number is working for both networks.usually how long does it take to completely port.i have Virgin and pm both on same number , sh...
Resolved! Suggestions for improving customer savings
A potential way for community members to support each other financially... Hi all, I'm informing everyone that in the last month my cost was $0 for the billing period.Why? Because many of you were gracious enough to provide my posts with rewards e.g...
WOW mobile Boutique refuse to sell SIM with no plan
Hello friends It appears that is is not that uncommon that something similar to this happens but a friend of mine was trying to buy a SIM card to set up a new line but whoever was at the boutique refused to sell him a SIM card without a plan. My fri...
