Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Please tranfer my phone number from public mobile to chater

I moved to chater plan on Dec 30th.I have to keep my N. But chater said that i need to transfer my N. from old provider. Please reactive my number and transfer to chater? As soon as possible.I have a baby who needs special care so i need that phone n...

payment vouchers in Sarnia Ontario

So my bill is becoming due soon and i looked on the website for places to pick up a payment voucher and chose to try greers variety,when i arrived there the owner looked at me completely confused and told they did not sell anything related to public ...

My 4gb data ran out in 1 month when I only surf facebook. That's ridiculous

I was a freedom mobile user before. And I had 2 gb data per month. It is the redundant amount of data for me sometimes since I only use the data to surf my facebook in my free time. My friend told me that the public mobile is a better and cheaper cho...

Re: international roaming

OK, it's been more than a year since this was last talked about. Are there any plans at all from PM in 2018 to either- develop an international roaming plan of its own as an add-on?- partner with an existing service such as OneSimCard for a discount?...

expiry of account

Hi , i was wondering if you could help me . just need to know if i opt out from the autopayment option for how long will my account/number remain active (like i could come back if i missed a payment which was due say on the 6th of january 2018 will ...

Resolved! new user

I am able to make outgoing calls with my phone, but when I try to call it, I receive the message that my call cannot be completed as dialed.

Resolved! Cuba coverage?

Is there a Roaming Add-on for data when vacationing in Cuba, specifically one that works in the Cayo Coco (Jardines del Rey) region?

Locked out!

I was recently on a 90 day plan that was on auto renew, this last week my 90 days ended and it attempted to make the payment but failed and now I can't access my self serve account because it is locked. Please help! Urgent

Visual voicemail on Android phones?

Hi everyone! I'm wondering if Public offers visual voicemail for Android phones (particularly the Google Pixel or Pixel 2). I hate having to dial and listen to all my voicemails one by one, versus being able to just see the list of voicemails and l...

Resolved! how to delete a post what its makes by mistake

Resolved! Already a Public Mobile member, looking to change my plan but i don't see option for it!

So i have a couple of days until i have to renew my current plan for the next 90 days but i want to change it because they have some new promotions now and want to upgrade to that. But i'm going through the whole menu and its like im setting up a who...

Resolved! how to change the 4 digit account pin to calling 611 ?

one of my freinds (hi is not having right now a coomunty account) lost his 4 digit account pin to call in 611 (he is wont to call to buy addon) he wont to reset the pin

Re: US Roaming Add-on Not Available?

I'm having this same problem again on one of my family's accounts. Need help. Rob Wood

call service is not working

Hi,my call service is not working.i bought 400 minutes for calling but still not working.how long i should wait until the service works?thanks

New dont work

My phone is 438******* i changed my plan data and it dont work i cant call or text

public plan

I have just paid for the 45$ plan - later I was transferred to the main screen so I can customize my plan ?? when I chose the same parameters - I activated my account and received a message that I am not able to call or get calls ???? the 45$ plan sp...

Reset Password Links: not getting any

For more than 4 days now, I was trying to reset my Password to get access to my account but not getting any link at all. (Don't tell me to look in Spam!) Resettiing a password is an automatic process, how can Public Mobile not fix it? Amazing 2018

registering problems

I registered, entered all the pertinent information, took a picture of it, so I knew "exactly" how username/password was entered. I tried to log in, and it said that "account not found" (or something similar to that affect). I have a SIM card, and...

Nokia 8 (TA-1052)

Hi, I am planning to buy the Nokia 8 phone listd below: https://www.amazon.ca/Nokia-TA-1052-64GB-Snapdragon-Resistant/dp/B075M97YNW/ref=pd_lpo_sbs_107_t_0?_encoding=UTF8&psc=1&refRID=3RDM9SP45T07KZX8XCEG Does anyone know if the Android OS would be co...

Re: 'The phone number entered is invalid or you may have created your profile already. If you've'...

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I got this message when I tried to create an account. What I have to do?

Resolved! Gifs won't send in sms

Are gifs not supported in pm's sms? I tried with the phone's messenger app and it wouldn't work so downloaded Google's sms app and still won't work. So what's the deal?

i cant access my account forgot what email i put

i need help cant access my acount i put 30$ in my phone and it says i have but wont unsuspend my accontwhat do i doo should i try put a next 30 or ??

Public Mobile Updated me too the wrong plan!

I was topping up my account after it was expired, I wanted to go with the 6gb plan for $50 instead of the 2gb plan for $40. I went ahead and clicked "update my plan", the Public Mobile site asked me to pay for the 6gb $50 plan, After payment it shows...

Resolved! Calls not working can't find mod link

My plan just renewed and I paid for prov talk text and 6 gb but when I go to make a call it says I don't have calling. Why is there not a button that just posts straight to a mod? Under contacting mod team it says to search for moderator team and whe...

Password reset problems

i forgot my account password that is locked now how i can reset my password

Temporarily Reactivate Service to Port Phone Number

I've recently switched to a different provider and would like to port my phone number. I've cancelled my Public Mobile plan as I don't want to pay for two concurrent services. Is it possible to temporarily reactivate my service so I can port the phon...

Can't receive calls

Hi, I completed my SIM card activation 2 days ago and I still cannot receive calls. I restarted my phone, verified my settings and it still doesn't work. I don't know what else to do.

Need Help purchased canada wide calling And when I call my voicemail it says need long distanve

I have been with public mobile 2 years. Added money to my account and now says I need a long distance add on when I call voicemail..

NEED HELP!!! payment processed but didn't reflect on acct

I just paid my mothers bill but it did not reflect on her service, the money is out of the account and it shows the payment processed on her recent payments on public mobiles end but the service is still asking for another payment to activate service...

Telus wifi

Hi everyone, I was with Telus before I switched to PM, and I had access to the Telus wifi network. I am not sure if it was the original wifi setting on my phone prior to the switch or PM customers actually do have access. My phone would and still w...

Community

Forum Posts