Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had a problem with my autopayment going through. Thus plan stayed on old 6GB plan when I had set it up to change to the new 12GB plan. I made my payment that was due on November 10th manually with my credit card. Then signed up for autopay again. @...
My phone is 2G/3G network, does it support 4G/LTE network?
Hey Folks, Really excited to be part of the PM community! I had some weird issue come up with people trying to call my phone. For some reason my girlfriend who is with Fido, says that when she is calling my number, it goes straight to voice mail. I...
Trying to activate a sim card but getting stuck on stage two (Choose a Phone Number) of the activation process. When I try to select a calling area from the drop down menu there are no options available. This means that I cannot choose a phone numb...
I submitted my porting request last week and it is only partial finished (I can make outgoing calls with my PM SIM but any incoming calls still go to the SO SIM).I checked the forum and I think I messed up the IMEI part. What do I do now?
Does PM offer VoLte and if yes how to activate please?
Hey so after a grueling wait of a 4 day port, my number ported Sunday(yesterday) the plan didn't work right away but after a bit, the plan kicked in. However, this morning, Its going in and out. Somehow I got a call, but the rest say that I haven't p...
I placed an order on Nov 5 for a sim card and recieved an email saying it's been shipped on the 8th. Well today is Nov 14 and I still have not received it. I'm worried I won't be able to get the promotion ending soon. My boyfriend ordered his sim car...
Seems like lots of folks have had activation failures - You know the one where the page says it is confirmed but the message says it failed, then you get the email saying you are set up but you aren't even though your credit card is billed. PM you a...
My port failed. I want to choose a new number. When I try to choose a new number in Self-Service, it says 'phone number change failed'. How do I fix this?
I had originally misplaced my phone # ***** back in June i believe and activated a new Triple Punch sim card # ***** in replacement. I would now like to reactivate my old sim card # ***** back to my phone #,so i can then give the Triple Punch sim car...
I activated my SIM card on November 10th, provided my credit card number, purchased a plan and add-on, and provided my porting information, but then got an error on the confirmation page. I received an email confirmation saying that everything worked...
Hi, my Koodo account expires November 16th and I've not been able to port my number since activating PM on November 10th. It fails at the Check Eligibility button and won't let me go any further. I've emailed and messaged mod's already but nobody h...
I didn't use PM for year and my account got disabled.Is there way to get back that account back? or should I order new sim card to new activation?please, help me.thanks for all replies.
I am able to make calls but I can't receive calls and call forwarding is off and voice mail is fine please help
My contacts I have listed a 1-250-xxx-xxxx now that I am with PM will I be charged long distance if I call them? They are in my home province and just wondering if I should remove the 1 infront of the number on all my contacts
Hello all I am new to this community but I am having troubles purchasing a sim. In particular it keeps giving me error messages whenever I try to purchase the Public Mobile sim card. I've tried multiple cards and calling the bank/providers but came t...
I received a couple of texts in the car today (my system reads them out to me - so it's all hands free). I also made three calls (hands free). Two calls connected, and the third one, a local number, as were the other two, didn't connect. A voice m...
Hi, a few days ago I finished the process of porting my phone number from Virgin Mobile to Public Mobile through Public Mobile's registration process. Along the process, I got the error message "Sorry, your account activation request has failed. Plea...
Hello everyone,So i signed up with PM recently and I am having issues with mobile tethering. My data works well and I have LTE. I added the APN for public mobile as well as the APN for mobile tethering. However I can't seem to get it working.I can co...
I got an email from PM on Wednesday saying my SIM was shipped. I still haven't received it. Getting worried. I want to take advantage of this promo plan. And still one SIM.
Hi, I have been trying to reach to all the ways available to me, including this, to get my incoming call issue fixed its been 3rd day now and still my incomings are not working after I ported my number from Chatr to Public Mobile. My number is 647-30...
Does it warn you if it's going to use your international/long distance minutes with incoming/outgoing calls or do you just have to know yourself?
I want to start a discussion about The Best Way to Get Customer Support with Public Mobile. I'm curious what method is best for getting the fastest customer support with Public Mobile. If you've been with PM for awhile, you have realized by now that ...
Cannot receive any incoming calls more than a week... outgoing calls works. already emailed to support.Support request (#6223-3398)Very urgent! Please please anyone help... Thank you.@Mary_M @Shazia_K @Saray_O
Ported a # from Bell, said it was sucessful bet can not send or receive text. The public mobile network is working tho.
Hi, I've had no luck with mods so maybe you smart people can help me:) I ported over from Koodoo last Thursday and had a failed activation although receiving texts and emails from PM said that all was hunky dory. Welcome and got my pin etc. Rig...
Hello. I'm trying to create an account on Public Mobile with my number (604 number) in Toronto and it keeps saying " The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click he...
Hey guys, @Mary_M So originally i signed up for a 10 day plan just to make sure signal strength was everything i needed and decided to make the full switch to PM from rogers. I did a plan change and have refered a bunch of poeple now... it shows my ...
I'm growing tired of seeing so many disrespectful posts from people having porting issues, some of which are so rudely written I'd almost think they're just trying to scare away customers from Public Mobile... but I'm sure Rogers/Bell would never res...
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