[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tethering?
Hello everyone. I hope you are having a gorgeous day.Can I use tethering with public? Someone else ask this question a few years back and public mobile didn't offer this. I just thought maybe they upgraded there game.obviously it's not working for ...
Resolved! Pausing service?
Is there any way to pause service for a period of time? I work away with no cell service for weeks at a time and I am just wondering if there is a simple way to pause my services while I am not using them? Thanks!
"Unknown" numbers going straight to VM, all others ring
Hello, I just signed up for PM earlier today, and the port went through successfully, about 4 hours ago. However, I am having issues receiving calls from numbers where the caller ID is blocked, or unknown. It rings once and then goes to voicemail, d...
Resolved! Phone says not connected to the network even though it is?
I am just curious, I have had public mobile for awhile now, however, everytime I restart my phone for any reason, or I go out of cell service then back in, my phone (Xiaomi Mix 2) gets a notification that says that it cannot connect to the network, y...
Referal Bonus
HelloI read in the Knowledge base that the 25.00 referal bonus usually comes within 72 hours to show up on ones account.But have read some post that they are still waiting after 72 hours to show up. What is the usual standard wait time just curious?
Resolved! Activation Failed and now can't register again as says Invalid SIM
Dear mods, can someone please help activate my account. I bought a new SIM from Walmart, got home, filled out all the details and upon clicking Activate (After a minute or more) I got an error. Tried again but says my sim is invalid. I notice my c...
international texting
suppose my plan has international texting but now it show canda-wide texting, why?
London Drugs Ironwood
I just signed up today and went through London Drugs. Brent was fabulous to work with, so glad I didn't go through Walmart.
P20 Pro update
I was wondering why my P20 Pro isn't getting the emui 9 update. Talked to Huawei and they started its already been made available for my device and that usually it's carrier relates so here I am. Has public mobile pushed the update like all other car...
Resolved! How to cancel with Koodo after signing up with PM?
Hello, today I signed up my dad with PM and he chose a new number and now I have to cancel his koodo account. I try to call the koodo's 1800 number (1866-995-6636) but it connects me with PM! My question is how can I contact koodo mobile to cancel my...
Resolved! Merry go round with password resetting
Ok so i tried to login to the self serve account. It says password not correct..so I senk an email link to myself to reset it...did this numerous times changed pw and answered security question and when you login in the same...incorrect. Is there a...
Resolved! When will my credits be applied?
Hello! I just bought my PM SIM card about two hours ago at WalMart, activated and stuck that bad boy in my phone, and I have to say I am extremely impressed by the service so far. Looking forward to being a long-term customer. Just a couple of quest...
double billed for SIM card
I got double billed for the public mobile SIM card in my recent credit card statement.Feb 6 SP * PUBLIC MOBILE TORONTO ON $11.30Feb 11 PUBLIC MOBILE 85504782542 BC $11.30
Resolved! Add-on US Talk & Text Bundles + Data
Hi All, Heading down to the states for work. Will need data to run an App + check e-mails etc. Does it make sense to get the Add on Talk & Text bundle and then the 1G data separately? Can you do that? Add mutliple add ons for the US? Thanks!
Re: Brand Spanking New Client
If only I was so lucky!! I received my SIM card 5 days ago, bought the $43 voucher and a new cell but had nothing but problems ever since it took my sim number and money, apparently gave me my new cell number and all and as if now I am still unable...
My phone was stolen
My phone has been stolen, I would like to know what i can do?
Resolved! Motorola Moto E5 Play Compatibility
I’m thinking of purchasing this unlocked Motorola Moto E5 Play. Willmyphonework.net doesn’t list this model. Can anybody definately confirm if it will work on PM before I order it? Thanks in advance
Data usage
Can’t pin point so could be right but my usage is saying I’ve used just shy of 6gb in one week when my phone says I’ve used 13.7 since December 26 so I find it hard to believe I’ve used 6gb in a week.
Resolved! New account set up - but credit card timed out and got error
Hi everybody: So I was in the process of setting up a new account for my wife and put in a new pm sim. I was starting at the activation page entering all the info with no problems. Then chose a new number (which I didn't write down) and picked my pl...
Quickest Porting Ever ... Under 10 Minutes!
Just joined Public Mobile from Telus. I know they're joined at the hip, but impressed that everything was up and running within 10 minutes! Think I'm going to like all the better features at a more cost-effective plan.
Porting old number
Hi there I would like to port my old number from Koodo over but not having any luck doing so how can this be done
Check eligibility
I’m trying to transfer my daughters number from our family plan w Bell. I fill out the first form with SIM then go to transfer phone number / check eligibility. I put in the bell account number, active number and name and then “check eligibility” an...
Resolved! Why do I not see my 2nd month free on my payment history?
Hi, I just signed with Public on Feb 3, 2019 with the promotion of free sim card and 2nd month free. My first month payment will be ended today but why do I not see my 2nd free month on my payment history? Thanks!
Brand Spanking New Client
Hello all.I just signed up right now to get the 6 month 10.00 off promo before it ends at midnight tonight. I just wanted to Thank everyone who responded to my questions and concerns about switching and coming aboard with Public Mobile it was apprec...
Resolved! Moving to Public Mobile clarify.
Hi I just wanted to clarify one person here advised he moved from another provider and selected a new number to ensure he have no glitches and try the number number as a new customer then maybe port his old number if all goes well as a new customer t...
Resolved! Port phone number from my friend that is moving?
Hello, My friend is moving out of province and will not be taking her TELUS home phone number with her. I would like to port her number to my PM account. Can I use "Transfer a wireless or wireline number from another provider" with her information an...
Resolved! The 10$ for 6 months promo question.....
Hey guys. Does the "10$ off" promo end on 3rd March 11:59PM or on 4th March 11:59PM ?? Thanks.
Let’s Hear YOUR Ideas for upcoming promotions 🤓
For current customers on a plan paying less than $30 every 30 days, offer them a $10 credit for six months when the following three requirements are met: 1. They switch to a $30 (or greater) plan.2. Set-up (turn On) autopay.3. Plan stays at the $30 (...
Response
Just wondering ussally how long does it take to get a reply when trying to transfer a number
