sim card not been activated

[Jackyang1]

I transfer from rogers to public，set up at one superstore yesterday afternoon，but almost 18hours the card still not activited？

[sandpublic]

---

@Jackyang1 wrote:

thanks

---

No problem. Hopefully you get a quick response back from the @CS_Agent  and resolve your issue.

All the best.

[Jackyang1]

thanks

[sandpublic]

---

@Jackyang1 wrote:

cannot make call

---

That's not good because you should be able to make calls. Are you sure the rep entered the correct number? Anyway you need to to get a moderator to help you resolve this.

You should send a message to the @CS_Agent to take a look at it. Click here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

[Jackyang1]

cannot make call

[sandpublic]

---

@Jackyang1 wrote:

I transfer from rogers to public，set up at one superstore yesterday afternoon，but almost 18hours the card still not activited？

---

Can you make calls on your phone?