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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Trying to add US roaming bundle through website, there’s nothing there

I had US roaming, talk and text and it expired. When I go into my account and go into addons The US roaming bundles are empty. The other three columns are there but under US roaming bundles there’s nothing. I’m not sure why. I’ve logged out and l...

Resolved! Topped-up Account - No service still

I topped-up the account and have a balance but there is no service. Please take a look.

Resolved! Accound locked

Hi, Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. Thank you

US Roaming

Made a a payment for US Roaming add on. It doesn’t work. Need help

Resolved! LG G6 setting?

I've upgraded my basic call and text plan to the $45 6.5gb 3G plan.Do I set my phone on LTE or 3G for maximizing speed on this data plan? (Rural Ontario)Thanks.

Resolved! More than 1 phone on an account

Hi, is it possible to have more than 1 phone on 1 account... I would love to get my wife on a plan too... thanks

Resolved! Reciept for Quickbooks

Hi community,How do people apply their reciept of payment to their quickbooks account? I don't see anywhere to download a reciept. Thank you for your help!

Updates to 90-day Plans?

Hey all,wondering if anyone has found a way to get the "new(ish)" 30 day plan deals to translate over to the 90 day plans. For example, now with the bonus data in many of the 30-day plans, one would end up paying the same amount in the 90-day plan fo...

Resolved! Received bravos and contributed bravos is same counts for your rewards?

Anyone knows about received bravos and contributed bravos is same ratio count for your rewards?

Data not connecting

My data was working until I bought a new phone now it won't connect, it's a lg g6 I've ever added public mobile to my access point names but no luck now I'm wondering if I used up all my data ,how can I tell if my data has ran out?

My account is locked out

Please help me because my account was locked out. Thanks.

Resolved! Services Suspended

I have suspended my services however it is still saying my next payment is Feb. 6th. Please confirm that while the account is suspended, payments do not need to be made. Thanks.

Resolved! Invalid SIM

Since switching to PM I keep getting an error message that SIM is invalid or No SIM detected. This happens 2-3 times per week. After taking the SIM out and turning phone off a few times the service works again. This did not happen with my Bell SIM. I...

SIM not provisioned for voice

Transferred my wife's phone yesterday from Telus.....no problem, very slick !!Today, tried to transfer my phone from Telus.....everything was fine until I turned on phone with PM SIM card and I got 'SIM not provisioned for voice' ??? How do I fix ??...

charged three times for plan change on Jan 17/2019

I had unlimited voice plan, System charged $20 Jan 17/2019. I changed plan to unlimited voice/text, system charged $25 Jan17/2019. I changed plan to data/voice/texty, system charged $35 Jan 17/2019. I should have a credit back for $20+$25, in my acco...

Bonus Plan Unavailable

On december 14th, I bought a $40 plan for my cell phone number (236)xxxxxxz at London Drugs Limited (========== st., Vancouver, B.C. V6K 2E3), and I were supposed to win a bonus plan (with the same data) for the next month, but my first month expired...

Cannot make calls - long distance addon error

Hi,I cannot make local calls. I'm in Toronto. I get the error "sorry cannot make the call. This call requires long distance addon.Please help!

Resolved! Referral

I used a referral number but the credit isn’t showing

Resolved! Sorry, we are unable to verify your email address

I opened an account for my son last week at Walmart. I have subequently tried to go into the account to make some changes and the system is not allowing me to access the account and instead brings up the message "sorry, we're unable to verify your em...

paid for wrong plan

Hello. I started an account today * ************** T Brown *** *** ****. I accidentally chose the wrong plan. ($** talk text and * g data) I meant to chose the special offer - $** talk text *g data plus bonus ***mb if auto pay. I paid again to change...

Phone going straight to voicemail

I tried to port my number. I can't have a new number the only reason I transferred was because I was told I could keep my number. How do I port my number it says it can't but when i activated my sim it said I could. in the meantime I have no clue wha...

My phone calls go directly to voivemail what is the problem

Set up a phone now all my phone calls re going to voicemail

Just paid for my plan but I can’t call, text and use data

Just bought the 40$ plans but nothing is working, I didn’t get a text saying that I bought it even tho my account balance got deducted @Moderator_Team

Creat an account

Set up new service yesterday. Successfully ported my Koodo number. My phone can make and receive calls. Tried to create an account. Typed in my cell number and an error message came up saying the number is invalid. How can I fix?

Resolved! Plan has changed without my knowledge

I have had a public mobile account for a number of years. No problems with it and I don't go in to check my account very often as I am on auto pay. Just checking my account now and see that my plan has changed. I used to have the $120 auto pay 90 day...

Resolved! switching back to PM

I've been on PM for a couple of years. In December, I switched over to Telus briefly as I was sold a supposedly good deal and realized once I received my first invoice that this is not the case. I ported my number from PM over to Telus. So now I int...

Resolved! Coverage in Panama?

Hello, im leaving soon for a trip to Panama and just wondering if there is an add on that will give me coverage there?

Resolved! activation issue

I have activated my phone and get a new number, but the phone does not work. I contacted Koodo to unlock my phone and they gave me an code to unlock, but I do not know what to do with that.

SIM network PIN Blocked. Enter SIM network PUK

Hi All, I'm running into some issues activating my public moblie SIM. I transferred a moblie number from Rogers service this morning. Once the rogers sim had deactivated, I booted up my Galaxy S7 with the new public moblie sim and it asked me for a...

Resolved! Does the zenfone 5z work on this network?

Looking to replace my phone, I want to get an asus phone, here's the one I'm looking at.It's an international version of the phone, I'd imagine it probably works, but I want to make sure in case anyone knows. (I do not have an imei to check because I...

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