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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! incomplete porting from Virgin

@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.

incomplete porting from Virgin

@CS_Agent can anyone help with an incomplete number/account porting from Virgin?I can send/receive texts, and phone out but any incoming calls are going to my old phone/sim card.

Is Canada wide calling really Canada wide?

There is a confusing disclaimer on the Canada wide calling plan that reads: "Includes outgoing calls you make anywhere in Canada to a number with an area code in the same province, and incoming calls you receive while you are in your home province....

I have PM Sim at Calgary

Please refrain from posting such messages as it goes against our community guidelines which you can find here: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Welcome-To-Our-Community/ta-p/641 (advertising and promotion links - that don’...

Resolved! Texting Not Functioning

The text function on my phone stopped working two days ago. Can't receive or send text messages. A message pops up saying the text will be sent wehn service becomes available again. What's going on? Data and voice seem okay.

Resolved! Sim cards

I have two SIM cards last used 6 months ago how do I reactivate them

iMessaging not working when mobile data or wifi unavailable

I have the iphone 5s. I previously turned off iMessage because after running out of mobile data (and wifi unavailable), I did this because I got a 'delivery failed' note when sending messages, every time. Due to my examination of another problem 'no...

Free SIM but don't know anyone on Public Mobile

Until May 10 Public Mobile is offering a rebate covering the SIM cost, https://productioncommunity.publicmobile.ca/t5/Announcements/Sharing-is-Caring-Refer-a-Friend-and-they-get-a-10-credit/m-p/234612.If you are short of friends on Public Mobile, try...

Double plan payment same day

I change my plan twise in the same day (08-April) becouse I chouse the wrong plan the first time around, so I was charge twise for both changes. I wound'l like to know if I can be refound for the first charge?Thank youARG

Resolved! International ROAMING Add-ons

Does anyone know PM have international add-ons? I'm going to travel to Asia soon. I just see US Roaming on my account. Thank you everyone.

Resolved! What is the CWTA?

The CWTA website says: "[Canadian Wireless Telecommunications Association] is the authority on wireless issues, developments and trends in Canada. It represents companies that provide services and products across the wireless sector. Representing the...

Resolved! Do incoming calls USE UP 50 min talk - $10 talk 50 min and text Plan?

1. It means if somebody calls – does this call eat up 50 Public Mobile minutes?How works this $10 Plan - do incoming calls count against these 50 min talk or not?I cannot find the answer… 2. When 50 min ends – will be some notification?Or some charge...

Porting a Phone # under a relative's name?

Hello, Thank you to all who replied regarding my assumptions. Previous Post:$10 50-min talk only plan for 30 days$30 1GB data add-on (rollover to next cycle) I now have another issue. Since my phone number is under someone else's name, can I port th...

Resolved! Changing Plans

When I change my plan. Does the new plan get billed right away even after my current plan was just billed?I am wondering if I should just upgrade at the renewal or if I can do this now and have the new plan and not be billed twice

Resolved! Data Add-On Usage SMS Notification?

If I purchase a Data Add-On, is there any SMS notification when that is about to be (or is) used up? Or does it just stop working? I know, from this thread, that long-distance add-ons do yield notifications, and I've gotten the 75/95% usage notifica...

Purchased wrong add-on

Hi all, I purchased the 200mb add-on instead of the 200mb roaming add-on by accident. Is it possible to have the first purchase cancelled? I'm always well under my data usage and this won't be used. If a moderator could please PM me to help, that w...

PUK Password Inquiry

Hello, I have activated USIM card but it is asking me for PUK password.Seems like my old provider, Fido has locked my account and asking for the PUK password.How can I obtain this password? Thank you.

error in talk time usage

I opened the account yesterday and have not made any calls on the phone yet my account shows two calls to Nova Scotia. How do I get this corrected and how did this happen. Does someone else have my number?

Resolved! Wanted new plan, charged me for old plan

My account has expired and I wanted a new plan. When I was changing plans, I selected a new plan and hit "top up". I thought since it automatically showed it was charging me the price of a new plan, that meant once I've topped up it automatically cha...

Resolved! SIM card

Hi, I am just about to sign up with public mobile. Do I activate my SIM card first or do I install the SIM card into the phone first? I tried install the SIM card to the phone, but my phone is saying that it didn’t detec any SIM card. Any help with b...

Significant court win

I hope this will make Public Mobile think twice about raising the price for customers on the Fall 2016 promotion plan: http://www.cbc.ca/news/business/bell-customer-wins-court-battle-over-contract-1.4635118Public Mobile has been engaged in furious o...

Resolved! It's 2018, and phone compatibility can still be a question!

Hi all, There's a question somewhere coming in all of this, but I wanted to start a discussion on the topic of phone compatibility, seeing as I actually just bought one of the very nice Motorola Moto G5 unlocked phones at Costco a few days back for u...

unlock my account

Can any Mod help me unlock my account? I can't use the forgot your password option. It says that my account is locked. Please

Payment and plan not matched

Hello there, I wanted to change my 32$ plan with 35$ one a few days ago. But I am charged 39.55$ while It is still on the 32$ plan i.e charged more for the same plan, I am wondering Why?I have paid 39.55$ for the new service and I want its service. c...

Re: Porting a number from Koodo

Hello. I have the same issue. I have Koodo. I want to change to public mobile, without changing my phone number. And can I use the Koodo sim or should I get a new one. ??

Resolved! Variation on porting issues

I signed up for PM in September and received a brand new phone number. My parents recently gave up their phone number after many years, it was last with Koodo. I'd like to take over that number. I found the "Change Phone Number" option under self s...

used 6gb of data in 3 days

Hey everyone, any suggetsions as to how this happened? I work from home and am on wifi 90% of the time. Except for the last term, I have never gone over my data useage before, it lasts 3 months. (2.5 for the last term).

Data add on not working

I bought a US data add on -200MB yesterday to use while I was in the United States for the day. The add on did not work even when I turned on data roaming and restarted my phone. What can I do with the unused data I payed $10 for? It expires in 10 da...

Pinned Topic/Thread to Track ALL Promos and Plan Changes

Would it be possible to have PM create a single PINNED Thread that is used to link to any new announcements of Promos and Plan Changes? What I envisiion is quite simple... Every time there is a change in plan offerings, promos, etc., a link to the an...

Service suspended while on auto pay

My service was suspended today while i have had auto-pay enabled.This is pretty frustrating as I have set up auto-pay specifically to avoid a situation like this. I have had auto-pay enabled for over a year and never had a problem. I never even recie...

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