Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PM Black Friday Sale

I think PM can do better on their Black Friday Sale.. I got that exact same promo offer text sometime in Aug before. It was not something totally new and attractive in my opinion. I feel PM should work on offering better phone plans for LTE 4G (in...

Weak signal strength

hey, i moved from fido to PM 2 days agoI followed all instructions, did the APN settings ,etcIm using an LG G3The problem is i only get 1 or 2 bars... but even when 1 bar i havent experienced a drop call.So even though the phone is showing weak signa...

Top contributors

Hi,I earned 26 Oracle's and was not mentioned in any of the contributes lists,I was curious why it was not noted. Thank you

Resolved! US plans

Hi am going down to the US this monday will be back on Friday, was going to order the US roaming package but my plan renews on Nov 28th, will my roaming package carry over?? would like to know this before i head out Thanks

Resolved! New member here no service

Changed my sim card and now it’s no service. Cant call or text and no data. Need help to fix this.

Resolved! Change an Add-on

I accidentally clicked US data roaming somehow, and I just wanted an extra GB of data regular. Ughhhh. I've been wondering for days now why it hasn't been giving me data! Did I just waste 20$ :(??

Resolved! US Roaming. No Data

I am in the U.S. Connected to the AT&T network. Can text, can talk, but no Data. I confirmed my plan was debited $20. Roaming is "on". Help!

Resolved! Extra Funds from $100 voucher

Hi, so I was wondering what happens to my unused funds if I purchase a $100 voucher. I am on a $25/month plan, so would I not need to pay the next 3 months, or would the funds dissapear?

Unable to pay for plan. credit card payment not accepted

Hi. I bought a $10 plan. It was a one free month plan, apparently I have to pay the 1st month and the second is for free. It it demanding me to pay this second month thaat is supposed to be the free one and in the meantime the credit card that was...

C

Resolved! Accidentally changed plan now instead of next renewal date

Hi, I changed my plan to the special $40 offer, but accidentally changed it immediately instead of the next renewal date. Is it possible to have that fixed so I'm covered till December 20th according to my previous payment and the $40 payment I made ...

Resolved! Can't use data

Can someone help me here... Contacted mod few times seems to be not working on weekends or something... I paid ten bucks for the two hundred meg data add on and cannot use it... Please help!!!!! Thx...

Resolved! Bonus

How long do the bonuses stay on your plan

Cannot change my credit card info

Hi community,I am trying to change my credit card used for autopay (through payment -> replace credit card). I get a message saying that my credit card issuer is blocking the transaction. So I called my credit card issuer and tried again while I was ...

Sending text

Hi I have an unlocked LG G5 it worked fine until I switch to Public mobile, and really it is still working good I just cannot send text messages, I can recieve them and can make and recieve calls plus my data works fine I checked to make sure the apn...

Login has been disabled. Please contact Public Mobile Customer Service.

I've been using the good password to log on. First of all, I'm starting to think I should stop being with this compagny, I keep having trouble and the only way to contact someone from Public Mobile is writing an post. I can't log in to my account, I...

Resolved! Cannot log into my account getting an error. Disabled?

Hi,I cannot log into my account and I cannot reset my password as I get the following error. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled Thanks,ET

Resolved! Can’t receive calls

I can make out going calls and txt. But when some tries to call my it says my number is not in service. I am new to Public Mobile and was just wondering if I did something wrong in my activation.

Resolved! Will my phone work in Huatulco Mexico?

Resolved! 能帮好友支付费用吗？

NEED HELP WITH SIM SWAP

Hello I have not set up my self serve yet and my phone was stolen, I need to swap my SIM!!! (cant set up self serve either now because it sends a verification text!)

Resolved! *611 doesn't provide minutes/text left on $10 talk&text plan

New to PM. Always had the cheap pay per use plans due to not using the phone much (at least before anyway) Have just the $10 monthly 50 min. & 50 texts. No add-ons. Without constantly logging into my account, is there a way to find out how many m...

Resolved! Just about to sign up

I am just about to sign up 3 new accounts for the $50 8gb plan with canada/us unlimited talk. Here are 3 questions before I start... 1. Can I sign up as my account and then refer my wife and son? 2. The Unlimited talk US, does that mean I can travel ...

Auto pay not working

so i have auto pay set up havent had a problem till now the payment didnt come out and the money is in the account removed the card and tried to add it back now it wont let me add it or pay my bill can someone help

Resolved! MyAccount Sign-In has exceeded max attempts???

I am getting frustrsted with trying to access my Public Mobile Account because of problems with the password. I was entering the new password I just created on MyAccount after recieving a password reset email from Public Mobile. So I clicked on the l...

Samsung phones

Hey everyone, im looking at new phones and windering which ines work on the public mobile network. Im looking at samsungs specifically the A8. Any help is appreciated

Porting Land line broken - 3 weeks with no phone - help help help...

Recomended my son in law, he had his phone set up at Walmart. He needed to port his landline over. He carefully followed instruction, PM canceled his old land line carrier and his cell went dead. He's been thru moderator after moderator, every ti...

unable to use my phone

I have no idea why I cannot use my cell phone, cannot call, cannot receive call, no data service look like account been wipe outI started Nov 1, 2018 porting took about one week I am in $10 per 30 day plan with add-on data $27 available fund gone Cal...

Bait and Switched Automatically from 12GB LTE Fall 2016 Promo?

I was on the 12GB LTE/$120 3 month Fall 2016 promo since the inception of the plan. Without warning, on October 21, 2018 - I was automatically switched to the 4.5GB/$40 plan? I didn't even notice, since I was on AutoPay. Just today, I was surprised ...

change plan

how to change plan? now I plan:Province-wide Talk $25 per 30 daysThis includes:Unlimited Province-wide Talk Call Display I WANT TO CHANGE $ 25/30DAYUNLIMITED Talk Province-wide²UNLIMITED International Textand Picture MessagingVOICE...

Community

Forum Posts