Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I ported my number from chatr more than 24 hours ago. I completed the transfer through the online form but I’m still getting mixed service. Inbound calls are still going to the old phone while outbound calls and texts work on the new public mo...
I ordered a Public Mobile SIM card, while trying to unlock my phone I entered my network unlock code wrong too many times and the phone started asking for the PUK code seen below: I've contacted the PM moderator to get the PUK code, but when I enter...
You need to update your voucher locations! I just spent 3 hours trudging in the snow - fell 3 times, going to the locations listed. Canadian Tire had vouchers but no reciept paper. The next 3 had never heard of public mobile. Until finally I found a ...
So I already posted a question in the community regarding why my phone asks for a SIM Network code when I put my Public Mobile SIM in it. I called my old provider and I am waiting for them to send me the code. But I have a bigger problem now... Since...
@CS_Agent For the last several months I've been getting someone else's calls. The calls come from many different numbers, and are all asking for the same person. I've talked to some of the people looking for the other person, and they say the other p...
Hello,So I've been using public mobile for a few months now and thistis the first problem ive come across. I am currently connected to the 4g network but I am unable to access any data. My billing reset was just 5 days ago and everything has been pai...
Does it mean that I have to pay 2$ extra like for example for a 25$ plan, do I have to pay 25$ each month or 27$? Thanks
Was working fine yesterday, but a I've had multiple people send me test messages today and I'm not receiving any of them. Outgoing messages still work. Help please.
Can I port a number once an account has been setup with a new numberShayne
I am trying to add an international add-on to my account but it won't let me register a new account or sign in with my email.
Puplic mobile is fail ,mislead way to still money first by buying the SIM then charge you by credit card by mislead it plan price plus if you lucky if your phone works ,i complainted to CRTCto take my money back as no other way ,zwro custmer sirvice ...
Hi i tried calling the helpline posted for customers before 2015 but it did not work. I lost my sim card a few days ago and i would like to deactivate it.
Hi there, I purchased the 1GB US data add-on, it was not enough for this trip and I would like to add another 1GB add-on. The choice has disappeared from the add-on menu. Thanks!
Hello everyone, I just moved my number from chatrwireless to Public Mobile before yesterday; Thursday Feb 8. I have questions. 1) my plan is $20-22 talk no text, I can't receive any texts-I get PM message that I was sent a text but don't have the rig...
Attention all you badge collectors and active community members.Rewards: I've been checking last few days & just noticed that a January 2018 community reward has now been posted to my account (i.e. log into Your Account, then on the main summary page...
Just curious, as my Parents will be going to Hawaii in March for Vacation, IF they bought Talk + Txt Bundle, can they add the 1GB Data in as well? Would be insane and a fundamental Flaw IF You have to pick EACH Option Separate Plus, can one add MORE ...
When it comes to the US Roam Add-On's, wouldn't it be MORE simpler to JUST Have the Talk and Text as a Bundled Option, doesn't make sense to have Talk for $8, Text for $8, for $16 IF Bundled together for $15 Also, my reason is that it makes things MO...
Hi I just signed up to PM and took a new number just to make sure i would get service.I have service and tried to transfer my old number -it states they are unable to. I tried a couple of times and made a mistake and now they have directed me to the...
Hi,I have a plan: 90 days/ Unlim Provincial + Unlim Int Text + 3GB plus 3GB bonus and pay for it (without rewards, taxes etc) 126 CAD, please see the picture below - I marked it. If I will change now (Feb 10, 2018) my play to SAME parameters I pay ju...
The activation website is not loading anything.Accessed using https://activate.publicmobile.ca/ Please help.
Why did we just go and get vouchers and you can't just get 40.00 each it's now 43.00 so to pay for our plans of 120.00 every 90 days we now have to put 9.00 more then is needed how is this right? the guy at the esso where we get them said it's 43.00 ...
I want to cancel my public mobile plan and I want to know if I can refund my available funds. The payment due date is February 11th and I want to cancel my plan before the payment.
Hey everybody, So, I'm looking to join PM, and I prefer to change my phone number. Upon activating my SIM card will the number be given to me automatically? Or how does this work? Further, will all my contacts stay on my phone? I already checked tha...
Hi I was trying to activate a new SIM card. when i clicked on ACTIVATE SIM CARD, the screen went blank.
Hi guys, Did anyone receive a text from PM today or recently asking them to take advantage of a limited time offer to switch to Koodo to receive the same plan, but receive a monthly bill? Just wondering what's going on, and what incentive I have to d...
Hi guys! Brand new to Public mobile! Loving the service so far! Just a bit confused. I have the Talk, text and 2GB LTE plan. I’m billed $47 plus tax, but on the site it’s advertised as $45. Also, I registered for auto pay and it says I should save $2...
I recently went to a Walmart and got a line with Pubic Mobile and the rep said that everything was activated and that my line should be working but when I put the SIM inside my phone it says SIM Network Unlock PIN and it wants me to put a 8 digit co...
I'm pretty sure My 4 digit PIN is 9*** or 1***, but I'm not sure which one is.How to confirm?The 611 number is useless.
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