Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. My husband and I are going abroad for one month and the country we're going to public mobile doesn't work. Our plan is $60 per 30 days. I'd like to know- can we put a hold on our services and not pay for the month we're away?- the due dates we au...
Im really stuck, I got an account and a sim Ive paid etc but I cannot get a network pin to work Ive tried the usual 1234, 0000, etc Ive tried it in 3 different phones tryng to discearn if its locked to a carrier and it says the same thing in all 3 ...
Hi guys I'm trying to find refer a friend reward link for a friend of mine but it's not there as per instructions I've read on the community, plus help
My plan expired today, so when i tried to make a call I realized. So i went on the site to change my plan from 60$ to 30$, the payment went through but my plan didnt change. Still saying 60$ plan but says I have a 32$ balance. Wont let me change to ...
Please activate my account while using the balance on the account and reactivate my account!!!!!!
Hello everyone, I registered on the network and followed all the APN settings and my data still isn't working. Everything else works. What can I do? -Frustrated
My account is topped up, it has available balance(more than enough to pay my bill). But my account expired despite it saying it was active hours before it expired. Why won't it activate? How do I activate it when it was active before it went inactive...
i lost my cellphone last saturday, March 3, 2018 and i want to cancel my subscription to PM and lock my phone, how can i do this? I can see that my phone is in somebody else already.
I am having the same issue with my LG G5. Data works, sms texting works, phone calls work just no mms I have re-entered the various apn suggestions that worked for others (setting apn type or authentication type), restored default settings and review...
As the title says, when can I expect my remaining credit? Was charged on Jan 31. Also can't access my account, weird, it should at least leave the account open for another month.
Can anyone help me to port my koodo prepaid number to pm
Can you help me port my no
Is this plan 1gig/30 days and 3gigs/90days?
Hello, My self service is locked out. Please help.
Hi there, I try to login my acct and I forgot my password. I requested for password and still waiting. How should check my public mobile acct. number.
Hi there, I don't normally have issues with Public Mobile, however, I was trying to switch from a $120 90 day pla with 6 gb data to one with 12+6 at $150. The system told me to top-up which I did, however, it automatically activated my old account be...
Ive been waiting around 2 hours for an emial to reset my password for my account... havent recieved anything, nothing in junk or spam folders either. Ive tried PMing mods about a manual reset and nothing back yet and would like to get my service runn...
Hello I just ported from bell to public mobile recieving calls worksoutgoing calls do no workinternet works Please advise next steps or could a mod check out my account?
I'm locked out of my Public Mobile account. I cannot PM community moderators. This is REALLY frusterating. Someone please help?
I have a few family members on PM and because I signed them up, I ended up being the tech support if there are any issues with their phone. I must say all things considered, the service is good but when it comes to payment, it is a nightmare. Right n...
I'm switching phones and changed the sim card as well. I've activated the sim card and confirmed that the new phone is unlocked as well. I don't know what the Sim unlock pin is... does anyone know where/how I can get that reset. Thank you
I have tried to reset my password mutliple times today and have not received the link. @CS_Agent
Just joined PM and ported my number from Bell. I'm finding that validation codes from sites such as Amazon and Twitter are not being received. Is this just a question of time being needed for the ported number to be fully propogated?
just purchased us roaming add on plan. phone automatically connected to tmobile but 30 mins later still no data. help?
Something strange happened with my phone. I saved my database on MS Access. But after this action, it stopped opening, in some efforts I could open it, but a half of data were disappeared. I don't know how to be next.
I activated my sim card 16 hours ago and still get ¨No Service¨. I tried to turn airplane on and off; I dont have another phone and I don't have another sim to play with. Please help! I´m using an iphone.
We have been taken over by extraterrestrials!!! @CS_Agent
Would someone be so kind as to fully summarize what's going on around here and all the Koodo stuff and buzz about swithing an PMs demise, etc. It's like wading through quick sand and I don't think I'm alone. Thanks in advance.
To all parents within our community I would like to wish good and productive March break! Enjoy your time with the kids!
then i request a new password and get another email to reset, try to use that link and it doesn't worki'm trying to add data to my plan
