Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Password not accepted and password reset doesn't work

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help." I receive the email but when I click on it, it says its expired. Can I get assistance to help me reset my password. Thank...

Community notifications not working?

Am I the only one not getting the little red notifications at the top right corner of the community?I think is started (or I guess I should say "stopped" ) sometime today, since I had them when I first came here today, but I'm not having new ones an...

Resolved! Cash Money text message? and may be charged for replying

Hi Folks, A random text from unknown that requires me to reply Stop to end msgs, when I reply stop I get a message this may cost ME.. money ? I thought this stuff ended 10 yrs ago.. what is the best way to approach this crap. Cheers

Dear Public Mobile

Dear Public Mobile, I just wrote you a letter about things which are weird and fun facts.Let's start with the fact that i've been with Public Mobile Since Feb 2010. Since Opening.I always look forward to new improvment and things. I can see that thin...

Resolved! access voicemail with no voice plan

Hi, A few weeks ago I received a notification on my phone saying I have 1 voicemail. The weird thing is I have a data-only plan (using voip for talk+sms), so I don't understand how anyone could leave me a message (I didn't even know what my phone num...

Where can I unsubscribe from Public Mobile text offers?

I hate generally text messages especially when they are basically ads.

Walmart won't sell PM sim without having it activated on the spot !!

I wish I knew about that earlier. Save your time and go to WOW boutique if you just want to buy a SIM and activate at a later time. The guy at the cellphone counter at Calgary's Westbrook Walmart gave me the stupidest explanation ever when asked why...

Be aware of over charged on 120/ 90 day plan.

im on 120/90 day plan without any loyalty credit. but i got charged on my visa for 145.77 after tax.(means 129 before tax). can any mod help??????

Sim card purchased 9 days ago, still not delivered

I lost my sim card after switching to a foreign sim card while travelling. I ordered a new one 9 days ago, got a shipping confirmation 8 days ago, but there hasn't been any updates since. It shouldn't take that long if it's XpressPost and I live in T...

My review: “In Good Times and in Bad Times”

This vow was given to Public Mobile on April 29, 2016 when I signed up.At the beginning there were awesome times in the little family where peace and quiet kept us going strong together. The bad times started when Public Mobile gave us a scare at the...

Payment

Hey, I'm about leaving Canada for four months. I have registed 120days plan, so that I am looking for a way to let me not paying once for three months. Is it possible to work this way?

Porting issue

Hi,. I'm having an issue porting my number successfully from an outside VoIP provider. My cell and account show the ported number as being assigned. But aclling the number and trying to send a text show it as not yet assigned. The issue I have is t...

Account suspended for a few days and I can't renew

My account was briefly suspended while I was travelling. So I topped up my account to 52 dollars and tried to change my plan to a 52 dollar plan. However, the button "Change on next renewal date" is disabled. The only button that is enabled is the ...

Cell phone

Hi there I live in Saskatchewan & was wondering will i be given a cell number starting with -306 ? Also, how long it takes for public mobile to mail me the SIM card? How is network coverage in SK? ThanksDan

iphone 6 no data service ..

after i update my IOS9 to IOS11 i can no long have access to internet , need help, i still have incoming, outgoing calls, text message, wifi works fine. i try to look for solution on here but none match, i also don't have APN setting only for hotspot...

account locked

account log in locked. Please help. I need to update my autopay info

Accidentally purchased 200 mins US/Canada Long distance addon

Hello @Moderator_Team I accidentally purchased $8 200 mins US/Canada Long distance addon . The addon I wanted was 400mins international long distance. I would like to get that refund or credit . Please advise and Thanks in advance. Please let me know...

re-using a public mobile SIM card.

I have a public mobile SIM card I was using in 2015 and 2016 for SMS testing. I would like ti re-activate it but it says the Sim card number is invalid. Aslo the forgotten password frature is not working for me. If I try and create a new account u...

Problem Porting from Public Mobile to PC Mobile

Hi Everyone! So, after some deliberation, I've decided to switch to PC Mobile, but for some reason, I have been unable to transfer my number to them. I called them and they said that my number couldn't be released. I know that PC Mobile and PM both u...

MOBILE DATA

I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE ALL DAY ,., MY MOBILE DATA WONT WORK AND IVE ONLY USED 00O01 !!!! WHY WONT IT WORK

Data Plan Not Working

Hi, I am on the $120 per 90 day plan from last year. Today my data stopped working around 2pm even though I should have some data left from the 12gb cycle as well as 500mb leftover from an add-on I bought previously. When checking my account online, ...

Any new people on pm

What do you guys think of pm ?

add-on data isn't working?

Hi there, I ran out of data so I decided to buy a 200mb add on. I've paid for it - how come I still can't use my data? Thanks

Resolved! adding minutes or text to $10 plan ?

can i add minutes or text to the $10 for 30 day plan ?

New plan confusion....

I took advantage of the new plans available. I currently am on the $37, Canada wide, 500mb plan. A new one was advertised as $35, unlimited Canada wide talk, text and 1gb at 3g speed. However, when I looked at my future plan changes, (May 7) it says ...

Completely New to All of This

Any and all help is appreciated. I have a Telus iPhone and have a plan, but recently found myself with a bit of financial difficulties and phone has been cut off. It will get paid again in the next couple weeks, but lived without any phone for the pa...

Resolved! Refund on unused sim card

I've been looking around and I can't find an answer to this... I purchased a sim card last month, and have NOT activated it yet... can I get a refund for it, or just toss it?

waiting over 21 hours for a mod

@CS_Agent how long i have to wait

Resolved! I will not able to recieve SMS on $20 talk only plan

I know that I will not be able to send SMS in this plan as its "TALK ONLY". But do I dont recieve SMS as well ? is it ? I keep on getting SMS from operator that you need to acitvate SMS service to recieve SMS as well.

Phone deactivated despite being on Autopay

I have autopay set up for my phone plan and it worked last month, but a few days ago I got a text message saying no payment was recieved and my account would be disabled. I went to my account page online and it said the following at the top:"Please d...

Community

Forum Posts