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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Receiving international text messages with emojis

Has anyone encountered any issues receiving international texts with emojis? Every time I receive an international text with an emoji, the entire message transforms into a bunch of Korean characters. The problem is only unidirectional and I haven't e...

Resolved! Charged immediately upon activation?

Just joined public mobile, and after my activation I was instantly charged the full amount for my first month. Usually phone companies only charge at the end of the billing period. Does Public just charge ahead of the month of use?

Resolved! Community account and PM account

I feel like I might have missed something, but how does PM know that the community account I am using is linked to the PM I using?. I don't remember any questions asking about my PM account. I felt like when I signed up, the accounts were seperate.

Resolved! Length of Number Porting?

How long does it usually take to port a number and cancel your old/ pre-exisiting phone plan?

Resolved! Local phone number

Hi, just wondering if it's possible to get a different phone number that's not listed when you activate? The 2 different phone exchanges around here are long distance from where I live so every time I call my daughter it will cost me long distance o...

Resolved! How does this work?

So I'm new to public mobile and am kind of confused how the rewards program works for this specfic "Community" thing. Is there a set amount for teh humber ofr meaningful questions you ask or answer? Are more point rewarded based on how helpful you a...

Resolved! Account Status says 'plan expired', autopay is turned on, payment has been taken - no phone service

This morning I have no phone service - no phone calls, no internet.I received a text from Public Mobile saying 'your plan did not renew because we did not receive your payment' and I have always used autopay.When I log into my Public Mobile account I...

New Phone IMEI issue, SIM works in old phone

I bought a new phone on friday at a replutable Best buy in oakville ontario canada. The apple I phone xr My public mobile sim worked great and i love my plan on my old Iphone4sstill works great for such an old tiny phone. Sim was great, service was g...

Changing card details in autopay

Hi I couldn't change the card details in autopay.

Long Distance Usage

It is claiming that I used 139 of my 400 minute long distance add-on, and I haven't used any minutes at all. Please correct this error.

Resolved! Number ported from Freedom to Public Mobile. Will my Freedom account close automatically?

I successfully signed up with Public Mobile today (yay!) and ported my number from Freedom Mobile. Everything is working fine. Do I need to do anything on my end to close my account with Freedom or did Public Mobile take care of that? I don't want to...

Unable to complete payment when registering

Hey! I've tried to sign up for a few times and when I get to the payment page the credit card information doesn't go through. Have tried using a few different cards and no luck. This happen to anyone else? Thanks!

Data & SMS Not working for 2 days

Having a problem with data & sms. I have sent a message to MOD, and just waiting for response. Things I have done:- Reset Cellular Network Settings- Hard Reboot- Hard Reboot while pulling SIM card- My accounts is "active", so nothing is wrong there- ...

New Activation issues

Good morning,New customer to Public Mobile. I set up an account yesterday around 4pm. I got to the payment section and submitted the information. It returned to an error message. The following attempt it stated my SIM was invalid. I read a few posts ...

Can't Receive Calls?

I currently have an issue where my phone can make calls, send texts, but cannot recieve calls. I have also already recieved a text on my phone that says that my phone has been ported but still my phone still cannot recieve calls. Phone is a Samsung G...

Resolved! 15 dollar plan

if using auto pay I understand you get 250 mb included,do you need data on to use the texting with picture messaging if so does it use any of the 250 mb?

Resolved! Porting/ transferring number

I just signed up yesterday and everything is working great!When I signed up I tried to transfer my existing Bell number and it wouldn't transfer.This is an active pay as you go account number.I have since logged into my account and tried again to tra...

@moderator team Sim Activation invalid

Bought 2 sim chips from WOW 1 activated fine, the 2nd one says invalid sim when i try to activate on the website

Resolved! Adding Data to 500 MB + 500 MB AutoPay bonus at 3G speed for $25 Plan

Hi Community, So... I've used up my data..... I'm looking for options. If I add a data increment, does it get autobilled in the next billing cycle? Any recommendations on the best data plan to get? Seeing that I used up 1 Gig in about 2/3 of my billi...

Activation - Still waiting 3 days later

Hello,I registered my SIM and plan on April 4th, after verifiying my phone would work (CAT S40) on Public Mobile. I am still waiting to be able to use it.. I have even tried the SIM in another phone just to make certain. Phone still shows no service,...

Public mobile post paid service suspended

Hello, I had public mobile service until january and it got suspended. I was travelling and did'nt get any messages until I landed back. I got a message in march from public mobile to switch to koodo as offers, which is expired too. I would like to r...

Resolved! PUK

I need help to get my PUK code my SIM is locked by accident but can I get the PUK code please

Iphone SE not connecting to data (3G) with the $25 plan

I recently joined Public Mobile with the $25 promotion plan on my Iphone SE. However, I cannot get my data to work. I tried searching for answers online, most solution points towards manually inputting APN in to the phone with MMSC info. I do not see...

Rewards taken away due to account inactivity - Public Mobile Billing Error

So 3 accounts that I reffered unfortunatly had a billing error happen to them, all in the same few days, and I was left without rewards for those accounts i reffered.Their accounts are still active, after their billing error was straightened out thro...

Resolved! payment showing but...

It shows I paid for service on autopay a week ago when I signed up. But all it shows is that I have $2 in my account.

Resolved! sim card activation

I bought a new sim card for my phone, and selected change sim card. I submitted the number from the new card, but now my phone says enter PIN to unlock sim. Where do I find the PIN?

Resolved! Please have pity on me I am OLD!

I have a LG K9 phone. For the love of God someone please tell me how to shut off the thing from constantly texting to 7723. I tried looking through the mountain of posts that are about this, but can't make heads or tails out of what I should do.

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