Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Texting difficulties

Recently I have been unable to text anyone apart from a select group of people (I think the common thread may be that the people who I CAN sucessfully send and receive texts to and from have iphones). Everyone else, including numbers that, up until a...

Resolved! Successful port no service

It sounds like my issues are the same as many others-I've paid for service-number is gone from my old provider (telus) as of this morning-cannot log into my account with public mobile-I think my Sim card is activated but no service whatsoever -I reci...

Resolved! Cannot call or text. Only data.

Hi, I've messaged a staff member on November 26th but have not yet received a reply. My phone line cannot send or receive ANY phone calls or texts. This problem has started since a staff member manually ported me over to the 12GB plan. When I try to ...

Still not ported from Koodo

Hi, My temp # is still active, even though Public Mobile porting support has said it been ported from Koodo. Now my Koodo account has been cancelled. Any suggestions on getting quicker support? I submitted the initial request throught regular chann...

promotion honoring request

Hi, I ordered my SIM on November 10th and it never arrived, i had to order it again and received it yesterday, I've just activated it. How can I ask to get the 12GB data on the 90 day promotion?

Not used to having 12GB of data to myself....

Have almost been a customer for a month - loving everything so far. My wife, daughter and I used to share 6GB a month. I'd use 500MB as would my wife, you can guess our teenage daughter happily used the rest. 1 month into my PM account, I've used 400...

Resolved! should I port my old number from fido now? or wait for few more days.

Since I know all the Mods are busy at this time, maybe later is better?

Issues with area code 437

A friend texted me with his new number beginning with the area code 437. I tried texting back but got an error message saying that no text messaging outside of Canada. Then I tried calling back and got told that I need a long distance plan.This is ju...

What to do to set APN on iPhone 4/4s when unable to connect to data

One way to manually set APN on an iphone 4/4s without jailbreaking the phone is to use Apple Configurator software. If you currently own a MAC it is available here. https://itunes.apple.com/ca/app/apple-configurator-2/id1037126344?mt=12 and here are...

Resolved! Change phone number

Hi, I signup for the 11 days plan and finally after 3 days it has changed to the 120 promo plan. Now I want to transfer my Wind phone number to this account. My question is: should I transfer it now or, because all the issues people are having, shoul...

Resolved! Changing phone number

Hi, I signup for the 11 days plan and finally after 3 days it has changed to the 120 promo plan. Now I want to transfer my Wind phone number to this account. My question is: should I transfer it now or, because all the issues people are having, shoul...

Worst support ever!!! 6days no service!!!

This is terrible... How do you get any support around here??? I've sent private messages with all the necessary information and screen shots of my account...and I've also put post's up daily with no response from any of the moderators! I have not bee...

Awful support - Cannot receive calls for more than 7 days now - support request (#5191 -5299)

I've ported my phone from Fido to public mobile on the 25th of November and since I am not able to get calls. I can make calls and send text messages I have access to data. My old phone number is still active wit Fido. I tried contacting the support ...

Resolved! Sorry, your account activation request has failed...

Hello @Mary_M, @Caroline_D, I tried activating a new simcard with creditcard (VISA), non recurring and new number and I got the following: - Sorry, your account activation request has failed. Please visit our online community at href="https://publicm...

Resolved! SICKNTIRED OF NONEXISTANT SUPPORT AND WAITING EXCUSES

HERE IS THE STORY: I PORTED TWO PHONES TO PUBLICNOSERVICEMOBILE. I WAS UNDER THE UNDERSTANDING THAT I WOULD GET ONLY SERVICE VIA THE FORUMS HERE WITH PUBLICNOSERVICEMOBILE. I NOW GET ZERO SERVICE WITH PUBLICNOSERICEMOBILE. NOW I HAVE TWO ISSUES, ONE ...

Re: Finally out of porting limbo. Activation date wasn't changed!

@Shazia_K can you re-set my plan date too, I didn't have service until Nov 30th.

Port Failed from Nov 18, 2016 - Paying for Two Services Currently - Please help!!!

Hi there,I am trying to port from Rogers to Public Mobile. When I went through the activation process on Friday, November 18, it said the activation failed and to visit the community. However, I was able to create an account and I see that I got char...

changed plan but cannot make phone calls

Thanks in advance for your help. I am desperate as I have called 611 three times Phone number is 4 and ever since I changed my plan this morning I cannot make or receive calls person on the other end hears dead air when I call out it fails What sho...

Where the hell are the moderators??

Waiting for help since 2months now. Send private message to 4 moderators. No answer till now. So basically my question is where are you guys? Have you ever existed? Or you are just a robotic system?

My Credit card has been charged twice in two days. Please return my money!

Can anyone on this site help me? My card has been charged twice when I only billed the plan to the card once. Dates are once on Nov 16th and once on Nov 17th. How can I go about getting the extra charged amount back? Very very dissapointed and a bit ...

Finally out of porting limbo. Activation date wasn't changed!

I was under the impression that the activation date would be changed once the port finally goes through. I've spent 2 weeks in porting limbo and haven't really used the pm sim since I couldn't receive calls or texts. Anyone has any success with chang...

Re: Two weeks stuck in porting limbo

I am still in limbo as well.. I sent a message on November 21st and am still waiting! Sorry to piggy back on your message.. just don't know how to get through to someone

Porting question

Hey so I ported my number when I tried to activate my sim card and it got stuck, but now that today is December 2, I am not paying for my other service anymore does that mean that my number is lost and I can no longer port that number over?

Couldn't activate the plan that I really wanted

Hi everyone, On Sunday November 20, I was trying to activate my SIM card and get the 90days/12gb/$120 plan. When I wanted to select de plan on self serve I didn't realized that I have to select "unlimited internationsl texts" instead on "no text" tha...

Promotion Plan Activation Immediately?

Hi All,I understand there's a queue with MODs, just wondering if anyone had luck troubleshooting this issue by themselves. I have the $120 4GB promotion plan set to transition after my current cycle on the 22nd of Decemeber. Unfortunately, I have use...

Two weeks stuck in porting limbo

And still NOTHING!I got an email from PM support 3 days ago to which I replied but no reply from them since. None of my private messages to the mods have been read yet. None of the forum threads I created to get attention from the mods had led to any...

how can i contact a moderator to slove my problem

i renewed my plan (120 $ for 90 days) last Thursday, the money has been deduted and I cant use my phone and data for more than one week , try to email help center and Private Message moderators , but get no answer , need help from Public Mobile u...

My Comment re... Public Mobile

I understand and sympathise with many issues and complaints that Public Mobile is facing at this time. I have 4 Mobile numbers ported to Public Mobile in the last 12 months2 from Virgin, 1 from Wind 1 from President’s Choice Mobile Porting to PB we...

Problem with Activation

I tried to activate my sim card, upon filled up all info and prompt to activation page, the web displays server error:404 - File or directory not found.The resource you are looking for might have been removed, had its name changed, or is temporarily ...

Account Deactivated?

Good Morning, After an initial porting issue things were great but my account now says: Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You w...