Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
please return my money. The activation didn't work on my sim card thank you and have no idea now what my phone number is.
I received a notice last week indicating that I am losing a refer a friend reward, but I spoke to everyone that I referred to PM and everyone still has active phone numbers/plans with PM.I saw a few posts from others that have had similar issues; the...
Hello, My CC expired at the end of October, so auto payment for November has failed.I deleted the CC from my account and added the new card but it failed to process the payment. I have tried from multiple browsers, and devices.
Hi I have my card registered for autopay and usually get billed the same amount every month at the beginning of the month. Around $30.I noticed a strange debit against my card for $11.20 two days ago from Public Mobile. Can anyone explain this? I hav...
I want to look at ADD-ON options and maybe purchase some for a trip I am about to take. I DO have a Public Mobile plan and I have auto pay. The website shows everything is current, and I can and do use my phone without any problems. Several months ag...
I activated an account in store for the Black Friday sale. I brought over a phone number from my old service provider. My data is working, and I’m able to make calls from my old phone number, but I can’t send/receive texts, and if someone tries to ca...
im startin 9phone compatability 3 times imjust starting out on public mobile hve gone trough all steps on getting started page ..bought and activated new sim card gave credit card info and set up a new account and to port my number from rogers...ipho...
My friend got their Public Mobile account set up by Wow! Mobile in Calgary and paid for the first month but the activation didn't work, and when they try to log in here it doesn't recognize their email, but it does recognize their phone number, so th...
Hello good folks of the PM community,I just read @Alan_K's Knowledge Base (KB) article on add-ons and noticed I could not reply to it with a question so I started a thread here. I just want to know if add-ons can be purchased at any time and if their...
I am trying to activate a SIm and account for my daughter. I am using Chrome incognito and got the dreaded "generic error" after the final screen and tried it twice. I made sure all info from credit card was correct (matching statement). I have me...
Account Activation page crashed at payments pageNot able to login to self serve portalSIM card yet not activated from past 4 hoursAmount debited from my credit card for the plan selectedNot able to re-register as portal says INVALID SIM nowno custome...
Hi one and all.I changed to PM a couple of months ago and realised that I couldn't use the service whilst in the UK. I found a company there called 1pMobile which only deals online. They sell you a sim card for £10 which is loaded with £10 worth of c...
Hi guys, Really needing some help. I've had a rough start with this PM SIM card. I bought the sim for the $35 promo for my mother and installed it in her phone. It seemed to work ok. I ported over her active number from Telus and that seemed to work ...
I've been a PM member since July and not soon after signing up I discovered Ireland is not in your list of approved countries that we can long distance call.You really want to get it added to your list the amount of Irish in Canada using Public Mobil...
Hi all....I'm new to PM and everything from SIM purchase, activation, account creation has gone quite smooth. No issues and everything seems to be working fine. I just have a quick question.....I noticed when I make phone calls my phone switches fr...
This is just another report of another Walmart that refuses to sell a SIM card to a customer. The last 2 friends that I have referred have not been able to purchase a SIM card at this Walmart. No reason given other than "We're not allowed". GC
I have the $10 PM plan that only allows 50 outgoing texts and unlimited incoming texts? When I use up my PM outgoing texts it seems that I'm also not getting any incoming texts. Is this normal?
I ported in a number, when dialing out, it displays the number on the other side.but when people call back that number, it goes to my old line.it was a voip number. @Moderator_Team
Hello everyone, I signed up for Public Mobile at my local Wal-mart and gave the employee my friends number in order to get the $25 refer a friend credit. I checked my account and I only recieved $10 instead. Did I do something wrong? I know my friend...
Hey everyone, Sorry if this was mentioned elsewhere but it's not clear to me whether the $25 promo for referrals means you lose the $1/month reward for referring someone. Or is it both? Thanks!
Hi new to PM and only activated SIM this afternoon. Checking my account I have 10 sms sent but I have not sent any, also a call made to a number that I did not call. How can I get this explained/ reversed??Zooloo
Why do the other carriers have such a hate on pre-paid public mobile. When I was trying to sign up (essentially just getting a sim card); the agents at various kiosks were saying "Are you sure you want to go to PM...its pre-paid" I don't understand....
I have an LG stylus 2 plus and can't send MMS messages. Right now, my phone band is set to LTE. Is it neccesary to switch to 3G to send MMS messages on my particular phone?
I am trying to view the full body of the message by the moderator, but I can't. the message in the inbox pane was limited to certain length. How do you view the full message? Also how do you reply back to the moderator? I don't see a reply button.
SpoilerI'd like to recommend that if customers purchase a LD add-on, they should then be able to call forward to a US #. Currently, even though I have paid for LD minutes, I am not able to call forward to my US # when I go down for a day or two. This...
i only have the sim card , can i still use it without the number that comes with .
Trying to port my number from fido. Everything says I'm signed up with Public Mobile. The unlock pin says incorrect pin. Fido says it's the right pin. They gave me the puk code and that doesn't work either. Without service for two days and I'm losing...
does anyone know how to get a refund. I have 2 different accounts and I paid the wrong account
i have a public mobile account got locked out of my account rember the email but not my password just did this today i added on 40 dollars there it didnt just auto do it like it usally does and i cant anything about it its really fustrating i have m...
