Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The sim card that came with my Huawei phone doesn't work. I have tried many times to activate it, but it does not work.
How do I block numbers of unwanted callers?
If you’re having trouble it likely means you are using an older version such as Internet Explorer 8, which is no longer supported. To open our website using Internet Explorer, you need to download the latest version here. Note: Public Mobile’s websit...
The Public Lab is where all the best ideas are concocted. Please share your thoughts with us as we regularly review suggestions from our Community to make Public Mobile better. And don't forget to Bravo an idea if you like it. Start sharing your...
The Public Knowledge Base is the place where we capture everything that our Community knows, or needs to know, about Public Mobile and we make it available to everybody. Our goal is to provide useful and trusted information on pretty much everyt...
There is no more French community ?
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device.Didn't work?Check and be sure you're not in Airplane or Flight Mode.Stil...
It was mentioned that PM's would be active on the forum
Sorry, to be eligible for rewards you must be registered on an eligible rate plan. Eligible rate plans are those launched as of January 27th, 2015.
Customers who joined Public Mobile prior to January 27, 2015, are not affected by this change and can continue to enjoy their current base plan rates and support service, including enhanced online support.
Here at Public Mobile, you bring your own phone and activate it using a Public Mobile SIM card. While we don’t sell phones, there are a number of ways you can get a phone that suits your needs. You just need to make sure that your phone is unlocked a...
Only Public Mobile customers (i) on Rewards eligible plans, and (ii) who have active accounts in good standing: Rate Plan eligibility: All in-market plans as of January 27, 2015 are eligible for Rewards except for the 10-day plans that are not eli...
If you're on a Canada-wide plan, you can call anywhere in Canada from anywhere in Canada without paying long distance rates! With our great Canada-wide plans, every call you make within Canada covers you from coast to coast at no additional charge.
Updated on June 25, 2018 The Community Reward How does it work? Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall cont...
Updated on June 8, 2018 The Refer a Friend Reward How does it work? It’s simple: you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your phone number in the Referral box during activation. Plus, your friend wil...
Updated on June 18, 2018 The Autopay Reward How does it work? Set up AutoPay and you will receive a $2 credit every 30 days. For 90-day plans, you receive a $6 credit every 90 days. Who Can Earn Rewards? To be eligible to earn Rewards, you ...
Updated on June 18, 2018 The Loyalty Reward How does it work? On the first plan renewal date, after 12 months of tenure as a Public Mobile member, you will begin to earn a recurring Loyalty Reward for as long as you remain an active Public Mobi...
With a zone-based Canada-Wide Calling option from WIND or Mobilicity you are still restricted to a zone. So while you can call to anywhere in Canada at no extra cost, the call must be placed from your 'zone', and you will pay extra per minute if you ...
If you’re having trouble with data on your non-Public Mobile Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to ...
With Canada-wide text messaging, you can send texts anywhere within Canada but incoming texts are not geographically restricted.
You may locate retailers who sell Payment Vouchers in the updated list below In the Greater Toronto Area you can contact the nearest store locations of the following retailers and ask them if they sell Public Mobile Payment Vouchers as well as which...
Public Mobile is a new kind of no-frills business, built on simple ideals with a co-operative approach to wireless. We don’t sell phones but don’t worry, there are a number of options available for customers to purchase an affordably priced phone. ...
Here's a list of devices, and the type of SIM card they take. Additional devices are always being introduced so if you see a missing device and know what kind of SIM card it takes, please reply with the addition below.
E-911 is a 911 service that allows an emergency operator to use your wireless phone number to find your location automatically when you call 911. Public Mobile offers two different phases of Enhanced 911: Phase 1 E-911 determines your location based...
An ICCID is a unique 19-digit number printed on the SIM card.
Some of the benefits of Self Serve are: Convenience of access to your account 24 hours a day, 7 days a week.Increased independence to manage your own account with the ability to make changes. Check out list of options available on Self Serve.Ability ...
If the device was purchased from Public Mobile (before August 2014) Based on the phone you purchased, date and point of purchase, phones purchased from Public Mobile are covered by manufacturers’ warranty guidelines. Call 1-855-4PUBLIC and one of o...
Hey everyone, We’ve got great news! More payment options have been added for your convenience. In addition to Visa and MasterCard, you can now top up your account using American Express and Visa Debit! Here are some links you may find useful when...
You’ll be glad to know Public Mobile provides coverage to 97% of the Canadian population. Plus, there are no roaming charges within Canada! So your coverage will stretch from east to west and north to south. While we offer coverage in the Northwest T...
Public Mobile works on following frequencies: For 3G use (UMTS/HSPA): 850MHz/1900MHz bandsFor 4G/LTE use: 1700MHz/2100MHz bandsFor 4G/LTE use: 700 MHz band Which means most of the 3G,4G HSPA/ LTE phones that are compatible with these frequencies wil...
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