Change of plan after expiry

[stephen50]

Hi everyone

My 120 day plan expired yesterday so my account is currently suspended. I wanted to buy a new 30 day plan, selected the calls, texts and data I wanted and added the amount of funds necessary. When I clicked to change the plan it said 'starting 25 Dec your new plan would be...' so I clicked ok, but then it just came up with 'sorry it can't be actioned at the moment' and my account is still suspended. The funds I paid are showing as available, but no service.

I already messaged a moderator but no reply yet, and didn't know if I had to post here first. From other discussions it looks like I need a moderator's help.

Thanks for any help you can give.

[stephen50]

Thanks for your replies.

I tried again in Internet Explorer but have just made things worse. I went through the change page, selected the plan, then clicked on the left hand button (top-up to reactivate) which in Chrome seemed the only way to get the 'renew from next date' button to become available. Normally in Chrome it had asked for a top-up payment of $0, I clicked submit, nothing happened, pressed go back, then could press 'renew' and that was when I would get the 'take effect from 25 Dec' message, following which the renewal would not be processed.

In my enthusiasm that IE might be different... I did the same thing but this time it asked for a payment of $55 (the value of my plan selections, and the amount I had already paid once) and I clicked it to submit without checking it still said zero. So it took the payment, but then after that (and before I suppose although I hadn't noticed) the balance available showed $0. But the payments page still shows two payments having gone through totalling $110.

So I have now paid twice ($110), inexplicably the available balance says $0, my account is still suspended and I still can't get the renewal. I understand this less and less.

Is there any other way to get my service restored, and have I got any chance of getting the extra $55 back? Can a moderator help me?

[Luddite]

Try this:

1. login, select Change Plan, pick your 30 day plan and click activate now, logout

2. wait a few minutes, reboot your phone and check service.

That should take your Available Funds. I

It's not clear but it seems reactivating a suspended account must be done in two steps: make a payment & logout; login and Change to the "new" plan.

If that fails send a private message to any moderator with your phone number and a description of what has happened.

Meanwhile, if your service is down you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

[NDesai]

Try activating the new plan in another browser. If you get the same error, wait for the mod reply.