Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hey my pictures arent being sent.
I referred 2 friends to the Public and I signed for the auto top-up. In my transaction history, I was told that I have earned $4 for the next payment. But the available credit is $3. Why the available award is $1 less than the total reward I have ear...
Why am I not able to use my phone, yet my history says I am using it. I have never been able to make a single call, text or get web service since I enrolled on October 3, yet my history says that I have made calls, texts, and have received web mail. ...
Hi Hope someone can help. I have $21 in my account. Current plan is $15. next billing cycle is 15th . I would like to upgrade plan for 1 month , to a $40 plan question is if I am NOT on auto pay can I add funds via visa/debit card. And would I add $2...
How do I change my Visa card on my account so I can make payments automatically ?
My IPhone 6 data is not working. I do have data plan and is more than three weeks but no luck.
Hi could you reset my account for selfserve.. my account email is ========@yahoo.com [email removed - Luddite aka Electron ]
I can't access my account to make changes and I'm stock with a plan that I don't need. I can't even end this with Public Mobile, just something like 15 years I'm here... but I had enough. How do I contact a responsable, do I have to get an Ontario co...
A friend gave me her iphone7 Plus trues miving it from my current phone gives me message stating sim not recognized. The new phone is not locked and it was put in properly any suggestions
Hii am having issue to set the data up as a new customeri have an iPhone 6 i did:-settings- cellular-cellular data network but I don’t see the long menu where I can enter all the infos. See pic It says personnal hotspot but I am not. I know the apn i...
I have still waiting for my number porting over 24hrs. And try to submit a ticket, the system will not allow me to submit even I enter my name, previous account number, and phone number for porting. I do not know what to do.
I just activated a sim and created an account in the process, but now cannot log in, saying no email can be found. I received the activation email though to the email that cannot be found. Any help please?
So I wanted to let all of my contacts know I have a new number so I tried sending everyone the same text all at once to save some time.. however, it started a group chat and I thought I shut it off.. like I deleted the whole thing as well but everyon...
Dear all, Impossible neither register for autopay nor simply pay for my service with my credit card. I called a few times my bank and they reassured me that the problem comes from publicmobile. Please help.
I’ve had my acct for over a month and a half, ported from Bell, account is registered and paid up to date. Certain calls from landlines (not all) either won’t ring through or go straight to voice mail (have done tests, my parents are one). These numb...
Does any one know what the email POP (NOT imap) settings are for: Gmail....for iPad and iPhone TELUS.....for iPad and iPhone. I keep thinking I have the correct settings but keep seeing different ones to use and they mysteriously change. And when ...
How can I pay a plan from Hungary, Europe? My son is in Stanstead, Quebec. We have Mastercard, not Canadian.
I have been signed up with AutoPay since signing up with Public. This is the first time I have been completely unable to pay for and renew my plan, which is now suspended. My credit card information has not changed since at least the last time a paym...
Last month I was charged twice the amount I should have been how do I get that money back???
Maybe one of the more experienced users can answer this question. Why do some unlocked cellphones work on the Public Mobile system and others don't. I always thought that if an unlocked phone worked on one provider it would work on all but my phone w...
I've had a phone set up for about a year now. Since I set it up it has worked well but two days ago I started to get a " im sorry we could not complete your call because this is a long distance call and you need to have an add on. call 611 to buy a ...
Hello Public Mobile!FIRST OF, I REQUEST ADMINS TO FORWARD THIS APPEAL TO RESPECTIVE PERSON OR DEPARTMENT. I would like to request Public Mobile Management/Adminitration, to make changes to the plans, in a way that provides modularity and thus freedom...
Just curious if unused data transfers to the following month? Can't seem to use it all
I have answered questions from the community whenever I can. I would like to know, preferably from a veteran community member, how much community work you need to do to get a reward? I imagine it could take a lot to get into the top 50%. I know it wo...
How do I change my phone number?
I have an issue with my number. if I call someone on cell phone, it shows I am from brampton and if I call on land line number it shows long distance call. It is very annoying as people dont pick my phone. please help to fix this issue.
