Community

Is there a charge to activate in-store to take advantage of the Black Friday Deals? Thanks.

Could not receive a call

I helped a friend in register with public mobile and at the end the phone made call and text but when I tried to call him he could not answer, I wonder why he could not receive the call?

Not registered on network

I just signed myself and my wife up with PM. However I'm having an issue with the wifes phone.Her phone has the error "Not registered on network" with the public mobile SIM. That pirticular SIM doesn't work in my phone as well. My SIM (that works) wo...

Can't sign up with email address

When I try to activate my SIM card with my email address it says it's unavailable. When checking to see if this is true using the forgot password form it says it can't verify the email address. I have never had an account with public before and nobod...

Payment voucher

I just bought a payment voucher for 40.00 dollars and when I tried to add it to my account it said to check the number so I re entered it 3 times and it still wouldn’t add the 40 dollars...nor do I correct this

Change Plan Technical Issue

Hi there, Hope someone can help with an issue I'm having. I am on the $10 off $40/3 months plan, and now I want to change to a new plan. When I try 'see more options' I encounter this error message :  HTTP Error 403.14 - Forbidden  Has this happened ...

Plans and Plans Add Ons not working

I have tried several browsers, but every time I try to access, I get an error page and told to log back in. I can't upgrade my account. Help!!

Lost cell coverage - Messages disappeared

Hi all,London, Ontario - Sunday, December 1st After I was unable to call or send messages I noticed that there was no cell coverage showing on my iPhone. I rebooted the phone and now all messages have disappeared.When I send a new message, all the pr...

Xiaomi - Anyone bought or using a Xiaomi or chinese brand phone

I'm looking into getting a Xiaomi phone, but 'm hearing that they dont work well in Canada and the U.S. Does anyone have one. Do they work with Public Mobile/ Telus. where are people buying phone online?  I have about $300 to spend and need to make a...

French message when I call from Toronto to Montreal

So I recently activated my $35 plan and when I tried calling Montreal from Toronto, I get a long French message that I don't understand followed by the ring and the call. So the call went fine I'm just worried that I was charged long distance fees, b...

Samsung s9 plus issue!!!

Hello friends  I referred my buddy to join yesterday at London drug setting was done got a message that it successfully transfer when he got home and installed PublicM sim his phone automatic reset to factory ,good thing he back up his phone.  Please...

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Ive waited the hours for it reset it wont allow me to do anything. Not even change my password... How can I get customer service to give me a hand so i can change my phone number. I cant seem to log in to self serve

NO GPS Signal while using Google Map

Please has anyone encountered a situation while transiting on the road with the Google map, your GPS signal is lost over and over again and you have to constantly input your destination all over again and start the trip from the beginning. If yes, Pl...

no service

Have put in sim card but "no service" is displayed beside 3 bar connection.  Phone does not work at this point.  Solutions????

Confused about Phone Compatibility: New Member

Hi, I'd like to be a customer, but I'm confused about whether or not my iPhone 4s is compatible with the service.  I tried using the phone compatibility function online. I don't understand it so I'm hoping for a direct answer to my question. Here are...

missing loyalty reward

I have been with PM for over a year now. Where is my loyalty reward? Do I have to ask for it? I just assumed after a year, it would automatically be applied, please and thank you

Cancelled service with public

How could I cancelled public service with no online account and lost my SIM card 

Refer reward

I refer a friend to public mobile  today. I do not see my $20 credit on my account. Please let me know when I will recieve my credit. 

Cant change my number or port it

Keeps giving me error. I can call from it but cant text nothing? How come

Locked out of Account

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It say...

Can your rewards surpass your plan, and if so, do u get payed? lol

Can't receive calls

So, I just got my plan activated in store about 7-8 hours ago. I tried turning off the phone and removing the sim card and putting it back and it wouldn't work. I can do everything except receive calls. When I tried to submit a ticket, there was a pa...