Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i just did register to public mobile with a 40$ forfait including 4.5gb of 3g but 3g not workingeverything else as worked even number transfer, so i am using iphone 4s can anyone help?
Got the message that sim is activated post completing all the formalities. Still no network. Please thanks
When I created my account I paid for a 90 day unlimited talk and text with 3G data amounting to roughly $140. Then I decided for my next 90 days, that only 1.5G would work just as well and impulsively paid for my next 90 days soon after. Does that me...
Hey actually I put the sim in my iphone and it perfectly had signal .. but when I put in my moms phone it doesn’t work .. it says no service .. I just got this sim and the retailer said its gud to go .. what should I do ??
get this error on a particular over seas forum but no other sites.phone is Lumia 950,same trying 3 different browsers.only happens using data,wifi works fine.any suggestions? Thanks.
Hi,I have set my auto-payment to Yes. I had a previous credit of $5 in my account and $2 added last month during Auto Pay. $7 in my account. I am on having $50 per month custom plan. Starting of this month, I made a one-time payment with - Payment Ty...
Please help me to get my 647xxxxxxx to new no
I tried to contact costumer service about overpayment, but nothing help. Very bad costumer support here. Some people don't use internet, how can they resolve problems?
I’ve recently gone over my data, I added more to my account paid $30 and nothing happened. Anyone have the same issue? Also when does the data reset? First of every month?
Hi, i changed my phone number but now the new number it doesnt work. Wat shud i do?
I am switching to Koodo but forgot my PIN, how do I find it or reset it?
Hello,I have sent three private messages to Moderator_Team since Sunday and have had zero response. I purchased a 1GB data add-on when I realized my plan data was almost up. The plan data ran out, and the add-on simply did not start working. There is...
I tried to connect to my account, but got this... If you block access with a CAPTCHA can you at least use one that works...
First I tried to pay with my credit card, but that didn't work because I don't have a Canadian one. I bought a Payment voucher in store and got a 12-digit PIN, but it keeps saying that it doesn't work (Unfortunately, Voucher #... could not be added. ...
If I get a second phone can I refer myself ? Two numbers, two accounts.
Anyone else having issues with their plans? We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when ...
Could someone please help me? I am an exchange student from the Netherlands and this is why I chose Public Mobile. My first month is ending tomorrow and I need to add money to my account.My credit card is not working, the site can't verify the addres...
I bought it on Sep.4, its time for me to make a payment for October BUT it always failed:Unfortunately, Voucher # could not be added. Please verify the Voucher and try again. and differently I got 2 pins, but neither did them work Does anybody know w...
I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions the good people in the community suggested, I cannot find the mobile setting ->mms setting on the phone and Apple store cannot help me with that either.i have ...
Whenever I try to call someone I immediately get disconnected and it says call ended
I called a 403 number and was prompted that I might be charged for it. I called anyway because I have the Canada wide plan. I'm in Ontario and was making a call to Alberta. I just checked my account today and it says that I've used up 11 minutes of m...
I added wrong add-on by mistake . I wanted 15$ international long distance add-on . But added 8$ canada wide long distance add-on . My plan 40$ one already has canada wide calling . Can I remove this and replace with 15$ ?
Hi everyone, I have been charged for my monthly plan but at this stage my phone still doesn't have any service. My account says it is active and that my next bill isn't until November, so I was just wondering how long it usually takes to recieve serv...
I'm new to public mobile and I wanted to port my number from virgin mobile. Outgoing calls work but incoming are still being sent to my virign voice mail. Im stuck paying for 2 bills at once because this horrible customer service seems like they take...
I did my migration online from Fido, I was asked to provide an alternate phone number for contact. Rather than transferring my account my alternate phone number is showing up as my phone number on the public mobile SIM...I tried to reach out too mode...
Hi community, My password is not working with my account, so I clicked the 'forgot my password' function and now the web page says that I am locked out of my account and need to contact Public Mobile. How do I go about this? I am looking to gain acce...
Hi! On September 30 I bought in Walmart a SIM card with a number and payed to cashier 90$ for 90 days Canada-wide Talk, international text and 1,5 Gigs.I can not call or text any numbers. I get a voice message "We can not complete your call". The IVR...
Hi, My plan has expired and I would like to renew with a new plan. The chatbot instructed me to reach out to you, as this isn't possible to do by oneself in the backend.
Once my monthly 50 SMS are all used up can I still Text (SMS) 911 in an emergency situation?
Hi I just signed up and found the data is not working. I checked the APN settings and it's ok. It works on my son's phone but not mine. My phone is a LG V20. Any help is much appreciated.
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