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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Adding Voucher and Making Payment

Hi, I have just purchased $35 worth of voucher from the real canadian store. I was given a receipt with Voucher number and pin number . I have tried using both to re-activate my plan but it keeps saying voucher cannot be added. What do I do?

My Public Mobile Experience (1 Year of Service)

Hello Everyone! I just thought I’d provide some insight into my experience with Public Mobile now that I’m coming up to one year of subscribing to the service. I hesitated during my switch over to Public Mobile and I think I can probably help others ...

I can make calls, but not use data

My phone can't seem to get a data connection or send texts? I'm not sure what's going on; I've got a 6GB plan and the phone doesn't think I've used nearly that much, but I can't send SMS either. I've done the on-phone troubleshooting, and throwing a ...

Resolved! Long Distance issue for people calling me

When some people call me from either a landline or a mobile phone it tells them the number is long distance and to add 1. When they do that; it tells them that it's not long distance and not to add 1. It doesn't matter if the caller is local or not b...

Resolved! Account suspended, unable to process transaction

Hello @CS_Agent . My service is currently suspended and I cannot pay using my previously saved credit card. The message I receive is "Unable to process transaction". No details of the card have changed. Trying to work around the issue, I deleted ...

Resolved! Picture messaging included in texts?

Hey all, hopefully a simple question here: Is picture messaging included in the unlimited international texts option?

Numbers available?

What area code(s) and exchanges with PM are available for an Oakville,ON number?

Phone plan

I purchase the phone plan 50$ per month with the unlimited talk and text in the United states but now that i’m actually in the U.S. i can’t call or text

Resolved! New Canada long distance add-on?

Just noticed this as I was about to buy the US add on for some extra minutes. 500 min Canada-Wide Long Distance - for $5? Thanks not bad as I usually buy the $8 add US add on.... will buy this one now! YAY!!!

What is happening to Public Mobile?

I was not understand why are people using PM Network always getting in trouble with calling, messages..even me. That is never happing with other Networks Telus, Roger.. because these function ( call, text..) are very basic of the phone.Thanks.

Tax exempt

Hello, I am a Native and I have my cards + live on reserve. I have another phone with another company and I do not pay taxes on my services as I am a native residing on a reserve. I was wondering if this is an option with Public Mobile. Thanks

Website Error on self serve

Hi, I have been trying to update my plan using self serve for the past 2 weeks but I keep getting an error message saying it's not possible to upgrade right now even though my card was charged $72. I was using public mobile as a short term solution a...

Problem with sign in

Hi, this is Freshta Amini I am Sending this email because my mom has account with public Mobil as well but she doesn’t know her username or neither her email address that she has use and now she want to change her plan but she is unable to do it I’ll...

Abuser's voice mails (save them on my email or hard disk as leverage )

I am getting abusing voice mails from a harasserHow do I save these voice permanently (on my PC or hard disk or email)I want to keep this voice messages as proof and to use it in case things go down and I take legal recourse

Data not working after topping off account

Hi there, my data is not working after i topped off my account. My bill date it today and my visa expired and i just noticed and changed it. I’ve tried restarting my phone and it still is not working. Please advise, thank you!

Adding another line.......

If I wish to add a second line (we purchased our first PM line last August) does a second account need to be created? If not then what is the process to add a 2nd cell line ?

How can I get my PUK code?

Resolved! MAJOR PROBLEM - plan not working and Public Mobile charging me extra money!!

I have reposted this because there were some problems with the orginal post vanishing/glitching. I did try reactivating my phone through the lost/stolen phone option which someone explained to do but this has not worked either. Thanks anyway, hopeful...

Major Problem thread ???

What the...???

Help Please ! Urgent

Good morning.I recently misplaced my old phone and have another back up phone and sim that I am using. Can someone please advise me on how to set this up ? I put the new sim in my phone and I am guessing I need to configure it ? Please advise as i wo...

Resolved! Activated, paid, but no data.

Hello, I’ve activate my account and received the starting text messages. However I cannot use any data.I’ve paid for the plan ($50 for 8GB for 30 days) but account balance is only $2. Maybe this is the reason. I also tried the phone lost/found trick ...

Resolved! Porting from Rogers Share plan with balance on device.

I would like to port my number from a Rogers plan I share with my mother, I still have a balance owing on my device, will that be added to the next Rogers bill? Also will there be any issues since the account is in my mother's name and her phone num...

PM Phones...

Hi, I'm wondering if PM will offer phones of any sort in the future. I know that the service is here to save you money and part of that is why PM doesn't offer this kind of service, however, other carriers such as Chatr and Lucky offer phones. To be ...

LG G5

Hi! I have LG G5. Data is not working since I bought the SIM...

I do not remember my pin

I want to change my auto pay and cannot remember my pin. thks

Resolved! Account suspended and not reactivated after payment

Hi,like in all other cases, my account was suspended, though I was on autopay. I paid manually in the morning yesterday. It hasn't been reactivated since then I don't think it's normal to take so long for a procedure that is supposed to be automated.

Resolved! Traveling out of province $40 plan

Hello All. I’m traveling out of Ontario to Newfoundland and am currently on the $40 Canada talk, international texting, 3G plan. Will incoming calls i don’t answer cost me? What would cost me? thanks!

Resolved! Canada&US plan

I have been paying for this plan not knowing that the plan doesn't include US roaming service. When I visited US my phone stopped working and I couldn't even use the data I have been paying for. Does Public mobile Canada&US plan really works???

On what day does your data go back to zero?

It clearly is not the first day of the month, because it didn't do that today. If not, what day would it be? The date of activation?

Resolved! Please Cancel SIM Card Order (Order 168679)

@CS_Agent can you please cancel my order I've placed today. I was unaware that only one SIM card can be associated per email for your exclusive one-day sale. Mistakenly, I ordered 4 because I wanted to buy my friend and relatives an individual SIM c...

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