Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just setup an Axon 7 this evening. Everything was read correctly from the PM SIM card except one field. MNVO value was initially set to 50 and the LTE data would not connect. Change MNVO to 4D4F and LTE started working right away. This thread also h...
NVM
Hello, I had sent @Shazia_K a priavte message and also contacted PM using "get help" its been 5 days and i am still waiting for a response. I have an issue with my plan, i wanted to sign up for the $40 fall promo. But instead of having 12 GB data all...
I have made a payment to an outstanding balance, but my account balance is still showing $0. Please assist.
I got double charged and the plan didn't change to the 12G for 3 months plan the I changed during the promotion. I had noticed that I need to wait for MOD to reply on my private massage, but I have waited for 3 days. My private massages still haven'...
My card was charged 4 times each for $120, following 4 failled attempts to activate an account, each time the website indicated that I would not be charged. This was on the 27th of October, mind you. On the 29th of November, weeks after I initally co...
I have been waiting for 3 weeks to get my number ported from Wind mobile. I couldnt do it my self because I had been with Koodo prepaid prior to moving to Wind mobile.. I have been 3 weeks getting message from mod saying it has been process and need ...
I've been waiting over 2 weeks for a response and nothing, so I guess I have to post here. Signed up for the Fall 2016 Promo, but didn't get SMS added to the plan -- either my own mistake since the price is the same (likely) or the system never added...
Solved
So my cousin and friend wanted to get the $120/90 day plan last month and asked me to help them, but sadly during the last week of the deal our grandfather passed away. Due to the cirumstances neither of us had the time to do everything at that poin...
Hi, My Koodo number failed to port over on November 20. I have since PM a mod and e-mailed Public Mobile (#3542-7761), but have not heard back from anyone since. I am not sure how much longer I have to wait or if I am in a queue. As I am expecting an...
Hi, I've been stuck in a porting loop with no way to contact PM directly. Apparently my porting was rejected when activating even though everything else appeared to be working fine. Calling fido to confirm cancellation they said i was still active wi...
So... I haven't been waiting as long as other as I read, but I really disagree with PM taking my money and not receiving any service. Does anyone know what are the procedures to cancel payment/claim money back? Thanks
Hi. I've been having payment problems with Public Mobile the last few days. Currently my service is not working and I'm having technical difficulties with the payment form. Some backstory: When I activated my account initially, I set up AutoPay, and ...
Hi everyone, Not sure if it's a known glitch (too many messages to search through) but after having signed up a few weeks ago I checked my account this evening and noticed that I'm still not seeing the $6 credit ($2 per month) for enabling the auto r...
I activated my Public Mobile SIM card and plan on Friday November 25, 2016 . The calling works and so does the 4G data, but for some reason the text messaging feature does not appear on my self serve account and therefore I can't send and receive SMS...
I also signed up to go to 12GB from 6GB on next renewal, which is now. PM -- help please!
Does anyone else feel this way when the Mods don't respond? ( just kidding! Luv you guys!)
I've been able to use text/make outgoing calls/data, but have not been able to receive incoming calls.I have emailed through the contact form (8 days ago, no response) and also contacted a moderator here.Can someone please help? This is very frustrat...
This isn't actually my problem but I helped a friend switch to PM and his phone won't recognize LTE, it keeps using 3G. Anyone know the solution?
For anyone who has ported out from Fido to PM, please make sure you double check your final bill amounts before paying. They credited me back incorrectly for the remainder of my balance as well as incorrectly credited my Fido Dollars (bought a crappy...
Can anyone help?I got this error when activating a new sim. I can't login to selfserve either:No text, no data, no call.But my card got charged. Please advise.Kind Regards,Beehjae
Very happy. Just got my account updated after about two weeks wait In my case, I had full service but the plan change to Fall Promo didn't work. My 120 day period restarted! Yay! So if you have service, but are just waiting, it is like getting a gift...
Hello, Just as the title suggests, since more than a week ago, I haven't been able to call, text, or use data. People haven't been able to get into contact with me as well. What to do? @Saray_O Kim
I sign up for three monthsIf I finish this 3 months will the porting process stop? And the line go back to Rogers and I can start all over again??Because pm is not response, I sent of my first msg nov 24 @Mary_M
Alright Public Mobile, whats going on? I can understand having issues and what not, however no reply a 2 day old email now, and you claim you will respond with in that time frame is unacceptable, and I am reading that people have been waiting a lot l...
Same thing as many people on here - stuck in this limbo porting from Wind, unable to receive calls or texts.Support has been non - existent. 9 days without even an acknowledgement email. And the issue is as simple as re-initiating a porting request, ...
Good day all Thought I would post my inaugural message to these fora as a squeaking wheel in hopes of garnering some assistance from the moderators... I'm now 10 days in waiting for what I've read is a simple manual process to port from Koodo prepaid...
I have been waiting for more than 2 weeks. I have tried all suggestions like using different email address from my koodo prepaid and many other things, but unfortunately I still cant port my number. I contacted Mod @Jeremy_M on 15th of november aski...
Unfortunately, it looks like the only way to get support is by posting here. I can make calls but cannot receive calls. Also I cannot access my account, when i try to reset password the system can't verify my email address. Due to the zero support fr...
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