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Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Successful Porting from a VoIP Carrier

I'm about to complete a porting-in from a VoIP carrier to PM — a very satisfying experience completed in a record time of 48 hours — which usually takes a week or even longer at times. This happened due to high professional standards and competency o...

1 GB data promo add-on ??

My 4GB is about to expire, but I notice I have a 1 GB promo attached to my account. Will I when my 4GB is all used up, will it automatically begin pulling from the 1GB promo? Thanks,Jordan

Data not activated

Good day I normally have right to 200 mb in my package whcich is most of the time not activated . What should i do ? Regards,

Cannot make phone calls..but text messages and mobile data working good..

HI kindly help,i cannot make phone calls ether no one can call me and all the calls forwarding to voice mail box .1. i had fido post paid account and everything work good2. moved to fido pre paid account and calls received for sometime3. move to Publ...

Can I still get the $10 basic plan? With 50 minutes of calls and 50 texts.

Promo ended last October 6. Any way I can get this plan? Is it forever gone? Please advise. Thank you.

Resolved! incoming text service stopped working

I have been with public mobile more than 3 years. all of sudden, incoming text stopped working around 6 hours ago, and my customers made tons of complaints

can't login

1. I can't login even after resetting password. Have tried many time. No success. Help please. 2. How can I send a message to a moderator when I can't login to my account?

I am having trouble getting service for a phone, I have a sim and the phone was working.

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

Xiaomi Mi 9T

I am considering purchasing the mi 9t. It supports all of public mobiles 2G and 3G bands. For 4G it supports Band B4, but not B12 and B13. Does anyone have a Xiaomi mi 9t? Alternatively does anyone have a phone that uses the same bands? I want to...

Accounts

Can you have two numbers on the same account ?

Mms messaging

Just wondering if anyone using an iPhone is having trouble sending picture texts to android phones, I can't seem to send mms messages to android phones.

Resolved! acer T06 android phone

Every thing works fine except I can't send or receive pictures. Can anyone help, please.

lost phone need to switch sim for new phone and keep my plan active

Resolved! Phone codes?

Most phone services support various codes (USSD, MMI, etc.) to access special features. For example PM supports these prefixes to set up Call Forwarding:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwardingand these for Caller ID Blocki...

Resolved! Set outgoing caller ID?

Hi,Seeing the Caller ID of incoming calls is great, but how can I set what my outgoing Caller ID is that other people will see when I call them? My number appears, but nothing else. With other phone service providers, my outgoing Caller ID showed my ...

Calling

My Canada wide calling is not working. I tried everything suggested. turning off phone, taking out the sim card for a couple of minutes. nada.

ON Aug 27 I got a "FREE" 1 GB of Data. It seems to have taken the rest of my Data away?

So I got a text about this free GB of data. I have used all that data but I did not get my regular data for the cycle. There is no way I've used 2.5 GB of Data. But there is no Data listed on my Add ons any more. I did recieve Texts about using 95...

Resolved! Roaming data not working

I purchased the roaming bundle for 10 days in the US this morning and I have been able to text and call but the data doesn't work. I chose the $20 one with 250 MB data (when I go on my account this is listed as my add-on), and I have turned my data o...

Forgot to enter my friend's referral code when I activated with Public Mobile on 12 Oct 2019

I friend referred me to Public Mobile. I forgot to enter his referral code when the on-line activation was done on 12 Oct 2019. How can I enter his referral code so he can benefit from his referral?

Rewards

Hi, I did not receive my $2 auto-reload reward the past month (september). Could you please let me know why and how this can be fixed? Thanks a bunch,Marie Paule

us long distance

I paid for us roaming but message comes on I do not have it my account says I have itI dialed one before the number but same message

My phone was listed as compatible but now it's not on the list.

Hello, I am looking to switch 2 phones over to Public Mobile. My son's phone is a Samsung Galaxy S4, SGH-I747M. When I checked if it was compatible two weeks ago it was listed and was checked off as good. I bought our SIM cards and thought to double ...

Need to call twice every time

When someone call my PM number , every time need to call twice , First time always connect to the voicemail . The second call can be made .

Resolved! Changed phone numbere

HiJust changed my phone number. Will anyone calling my old number get my new number? If yes, is there anyway to stop that?Thanks.Selba

No service even thought Status is active

I am new to Public Mobile since the 30th of September. Cellphone was working well until when I am back from an USA trip. My status is active but my cellphone has no service.

Resolved! Data Add On

Hello, I used up all of my data for my period. I do not know how but thats the case. I went to see if I can pay for extra data to get me through the next couple of weeks and all it has is 1G of data for 30 dollars (4G network). No other choices. Is t...

Finding Account Age

Hi,Was thinking I would have had the loyalty discount applied to my account this month, I thought I had signed up in September of last year. Of course I may be incorrect, but I can't seem to find my account age or date of sig up anywhere online.

Resolved! Error on Reward details

Hi, when I click on My Rewards button I get the message “error occurred while loading reward details”.Any ideas? Thanks!

compatibility check for Huawei P10

Hello community!Nowhere I found a link or something wherefrom I could check my phone's compatibility. It's Huawei P10. I'd like to be with Pulic Mobile replacing the existing (another) network.But compatibility check is the 1st step. Help me please!

Resolved! changing plans. Scheduled date is after next payment

I am confused by the info showing regarding a scheduled change to my plan. I have a $25 plan which shows next auto-pay date of Oct 27. I input a change last week to move from the $25 plan to a $10 plan. This shows effective October 28. I thought wh...

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