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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving texts from certain numbers / porting

Hi, I PM'd mods 3 hours ago about a suspected porting issue with all required info and havent recieved a response so I am posting here. I am not recieving texts from certain numbers to my phone. One example I have included in the private message wh...

Not receiving emails to reset my password

My password does not work so I have asked for new password several times but am never receiving the emails. I have now been locked out of the account.

Not getting the advertised plans

I’m confused. Just switched 2 phones over from TELUS. I was looking for the $50 plan for unlimited provincial calling & texting and 6gbs at 3g. But when I signed up it made me choose plan options rather than those deals and when I chose those same op...

Wanting to renew for shorter time but can't submit plan

Hi, My plan expired today and as I am travelling soon I just wanted to renew for a month. I set up what I wanted, hit pay but can't submit. It shows payment went through but I have no plan right now. Please let me know if anyone can help with this

Password reset email - how long does it take to arrive

i've been waiting 1/2 hour.

Refer a friend

My friend refer me over a months ago please let me know if it went true.I put in her phone number when i get my new phone paln with public mobile. She said she try to put in my but it did not work. What can she do to get the reward?

My device is mep locked

I don't know what to do. Please help

Resolved! I transferred my number from Speak Out to Public yesterday.

about an hour later, I can dial out. But, I can't receive any texts or calls. call display shows my number is correct. It seemed like only particially transferred. I sent 3 messages to Mod_team, but still not getting any responses or fixed. I think p...

Porting issue

Can a moderator please message me. It has been almost 24 hours and my number hasnt ported over. Thanks!

not getting a response

Two days ago I activated my SIM card, a new number. I have been able to place calls, send and receive text, and I have received a call from a cell phone on the Rogers network. But I am unable to call my phone from my home phone or from my old cell ...

Resolved! Being notified of new promos.

Hi, Where is the best place for current customers to find out about new promotions that they are eligible for? Is there a way to subscribe and receive notifications? Thanks!

Payment not accepted after account suspended

I lost my phone - so I suspended my account. Decided to switch to another provider and after finalizing the paperwork, I returned to my public mobile account to make the final payment. Public Mobile won't accept the payment and nor will my number por...

Resolved! Keeping Promotional Plan After Absence

I'm going to the states to do a 4-month internship; they provide me with a work phone, so I won't be using my Public Mobile plan during that period. I'm currently on the $120 for 90 days plan with 12GB of data (promotional plan from last year), and h...

Unusual data usage and data usage break down screen question

Hi all, I've been with PM for more than a year when 2016 Black Friday deal promoted $40/4GB plan. I never had problem with how PM calcuated my data usage until just now.First question, does anyone know the usage break down screen of call, data and SM...

Resolved! How to dive in to the community?

I'm new here. What is the best way to dive in and get active in the community? For example, is there list of recent questions posted and awaiting a response?

I need a mod's help

I need to change my plan but I wasn't on time to make the change. Is any mods around to help. I tried messaging mod team but no reply.

Name and Address on bill for proof of residency

Hi I need some form of proof of residency for a program I am applying for. The requirements suggest a telephone bill with my name and address on it. I'm currently signed up for autopayments, and do not receive hard copy bills. I was wondering if it i...

Help! no SIM card message

Hi, I recently bought a Google Pixel 2 and decided to switch to PM. I received my SIM card yesterday and proceeded to activate it, set up my plan, and port my number from my old carrier. However, when I inserted the new SIM card in my phone, I receiv...

Charged twice for my monthly Top up

I was changing my plan and changed to a cheaper one for this month, I was trying to manually pay and it said it didn't go through the first time so I did it a second time. I looked at my banking statement and I was charged twice. How do I go about ge...

Can't Dial Extensions

Everytime I try to dial an extension (number + # + extension) I get a recording saying "hi public mobile here, talk is not available in your plan". Is there a way to fix this?

Resolved! Top-up addition

Today I signed up for the first time but by mistake I signed up with a plan that is only with data. So I topped up but its charging me full amount.What can I do?So far I only have data no phone calls or no text.Its so inconvenient for me to do.It was...

Resolved! I was locked out of account and experienced loss of data

I contacted moderator and they asked for information like account number. I was locked out but am good with technology so I found my account number easily. I suggested he could help people by directing them how to find information politely. His respo...

Applying payments frustrations!!!

My account renews today Jan 5th. I'm out of data and I'm wondering what time this is going to renew so I put a payment in manually and its just sitting there unapplied. There's no way to apply it!?!? There's no way I'm buying a data addon for the...

Poor help in Public Mobile

After I signed on for Public Mobile, my spouse decided to do the same. He made an error in trying to port his existing number to Public and asked for help in solving the problem. After giving information regarding his account with his existing suppli...

Free Long Distance (Google)

Interesting side effect from Google Home or Google Home Mini.I personally look at these things as being the fidget spinners for 2018 but we shall see if more functions are added or no. If you have a provincial calling plan (I suspect most members her...

Resolved! Used all the data on my plan, 1Gb add on $30 is expensive, any other solutions?

Snowy morning to everyone in Canada!I am 10 days into my monthly plan, 2Gb + 2Gb. Unfortunately I am without WiFi in my apartment. I have already used my plan data and one 1Gb add on @$30. I have almost three weeks to go and can't keep spending $30 e...

Please tranfer my phone number from public mobile to chater

I moved to chater plan on Dec 30th.I have to keep my N. But chater said that i need to transfer my N. from old provider. Please reactive my number and transfer to chater? As soon as possible.I have a baby who needs special care so i need that phone n...

payment vouchers in Sarnia Ontario

So my bill is becoming due soon and i looked on the website for places to pick up a payment voucher and chose to try greers variety,when i arrived there the owner looked at me completely confused and told they did not sell anything related to public ...

My 4gb data ran out in 1 month when I only surf facebook. That's ridiculous

I was a freedom mobile user before. And I had 2 gb data per month. It is the redundant amount of data for me sometimes since I only use the data to surf my facebook in my free time. My friend told me that the public mobile is a better and cheaper cho...

Re: international roaming

OK, it's been more than a year since this was last talked about. Are there any plans at all from PM in 2018 to either- develop an international roaming plan of its own as an add-on?- partner with an existing service such as OneSimCard for a discount?...

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