Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Incoming calls or text

Hi I'm jaspreet here I recently port my number in public And now i have the issues of no incoming calls or texting I can call to ANYONE with my public mobile but i didn't receive any call or text if any one know what is it so please help me

'The format of your SIM is not valid'

Every time I type in the number of my newly recieved SIM card for registration, the website shows that 'The format of your SIM is not valid.' Could anyone please tell me what ought I to do?

Resolved! Please tell me how to find my code NIP de déverrouillage de réseau SIM ?

Hello, I just bought a SIM card from Public mobile BUT I can't phone because the message is carte SIM avec verrrouillage réseau insérée and then Code NIP de déverrouillage de réseau SIMsamsung S7 (with Bell before)Please help me. Regards, Sylvie

issue with activation

Hi, I'm trying to setup my brother with a plan for Public Mobile. He is currently on a plan with Fido. When we try to migrate hisphone number to Public Mobile, we get this message: We were unable to transfer the phone number you entered. Try one of t...

Resolved! How to activate a expired SIM card and account

I can no longer log into my public mobile account, and I tried clicking"forgot password" and reset my password, but the system won't let me do so. Therefore I am wondering is my account no longer useable, neither the SIM card? Thanks!

Need to unlock a Bell, Rogers, Fido and Telus?

Need to unlock a Bell, Rogers, Fido and Telus? I have found using chat a fairly quick and easy way to unlock a phone while in the comfort of your home. You will need to be sure what carrier it was on and have the full IMEI number ready. You should m...

Resolved! i forgot my public mobile account password and security question

please help me

Picture texting queued for sending

Hi I keep getting a “queued for sending” message and a “could not send message will be sent when services are available “ when I send photos via text.i am a new customer so just discovered this, I am using the same phone and it has always sent and re...

Resolved! i forgot my public mobile account password and security question

i forgot my public mobile account password and security question.i am unable to open my account. i need a internet plan but i am unable to open my account. please help me. its very urgent.

Difficulté d'entrer ma carte de recharge

Bonjour, Je n'arrive pas à rentrer ma carte de recharge, J'ai besoin d' aide s'il vous plaît. Merci

Resolved! Lost my Visa card - need to update my Visa Card info (new card # and Exp date)

Resolved! Local texting issues after expired U.S. roaming add-on

Visited the U.S. recently and bought a roaming package. Shortly after the package expired, I am unable to receive local texts. Friends indicate they have received texts from me but I can’t receive from them.have the identical issue on my wife’s phone...

Transfering a number from Koodo mobile

Hello, I was having troubles transferring my old number from my Koodo account and was wondering if you could provide some assistance. I was confused on what number to enter when it asked for an alternate number. As well, I tried to set up a new numbe...

Please Help: Searching fails to find PM Service

My iPhone 7 can not find PM service.The account status is Active. Same PM SIM card works in other phones and other non-PM SIM card works well in my phone. Only the combination of this PM SIM card AND my phone does not work.Many attempts to remove and...

Resolved! Account sign-in does not recognize my email

Hello, I'm new to Public Mobile and I can't sign into my account using my email address - I get a message that my email is not recongized. I tried creating a new account which sent me a text message to my phone but I'm not receiving any texts. C...

Cant receive or make calls/texts

Activated my sim a few days ago and im not receiving texts also every time i go to call a number it just ends the call straight away

Resolved! All calls disconnect after <1 minute

I started having this problem shortly after I purchased the "Canada-wide Talk Booster 500" on Sept 23, 2019. Now every call starts with 3 beeps and disconnects in 50-55 seconds. I have rebooted the phone and reseated the SIM. FWIW, although the addon...

An interesting article about VoLTE - maybe dated.

https://mobilesyrup.com/2017/11/13/canada-volte-guide/

Resolved! Voucher

I am getting really frustrated with this BS. I’ve tried to enter my the voucher pin on to many occasions, to no f***ing avail. How can I get these in to get my service?

Resolved! Iphone4s

Will network support iPhone 4s currently on TELUS network.?thankyou

Resolved! Payment Issue

HeyI have a really urgent problem! I have vouchers to pay my plans but I can't find any voucher number - not on my receit nor on any other documents. Can anyone help me, please?

Suggestions for Improvements and Help

Though I'm Posting this - I DO NOT HAVE A PublicMoble Account or #.I'm Pretty New Here, and I really don't have a Lot of Cell Phone USER Experience....In My Short Experience with P.M. (Helping my Friend) - I find that I can't communicate from My Comp...

whats up!

Have been ages since I been in on my acct. I was looking at changing my plan maybe to something better but know I notice all plans are all 3 g only 1 plqan for 1gig and no other things. I have friend last night that wants to go to PM but she alll she...

Resolved! Not working without wifi

I have a Motorola phone. Account is paid up. My phone is only working on wifi at home. I have the data turned on also. Pls help!

Top up

How come it wont let me reactivate my 50$ plan ...says I'm suspended and that there isn't enough money when my plans only 50$ and my account balance is at 52$

My posts disappearing

I have made 3 responses to two different topics today but they’re not included in the thread when I checked back few minutes later

Resolved! Phone # transfer not fully successful

Switched to Public Mobile this afternoon; was assigned a new phone number. Wanted to use my previous #, but Walmart employee said they've been experiencing issues recently with porting over numbers -- told me to do it through my Public Mobile account...

Walmart didn’t want to sell me SIM card

I went to a Walmart to get 2 SIM cards for my family, the guy that worked in the mobile section said they do sell PM sim and proceeded to get the sim. Turns out he only had 3 left, asked if I was going to activate right away. Said I will activate mys...

Resolved! Sign in to network Public Mobile error message and no data access

please help I am not able to get the mobile data, I am getting the error bellow The network that you’re trying to join has security issues. For example, the login page might not belong to the organisation shown. CONTINUE ANYWAY VIA BROWSER VIEW CERTI...

Resolved! Resetting password

Can the moderator please help reset my password?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Incoming calls or text

'The format of your SIM is not valid'

Resolved! Please tell me how to find my code NIP de déverrouillage de réseau SIM ?

issue with activation

Resolved! How to activate a expired SIM card and account

Need to unlock a Bell, Rogers, Fido and Telus?

Resolved! i forgot my public mobile account password and security question

Picture texting queued for sending

Resolved! i forgot my public mobile account password and security question

Difficulté d'entrer ma carte de recharge

Resolved! Lost my Visa card - need to update my Visa Card info (new card # and Exp date)

Resolved! Local texting issues after expired U.S. roaming add-on

Transfering a number from Koodo mobile

Please Help: Searching fails to find PM Service

Resolved! Account sign-in does not recognize my email

Cant receive or make calls/texts

Resolved! All calls disconnect after <1 minute

An interesting article about VoLTE - maybe dated.

Resolved! Voucher

Resolved! Iphone4s

Resolved! Payment Issue

Suggestions for Improvements and Help

whats up!

Resolved! Not working without wifi

Top up

My posts disappearing

Resolved! Phone # transfer not fully successful

Walmart didn’t want to sell me SIM card

Resolved! Sign in to network Public Mobile error message and no data access

Resolved! Resetting password

eSim option not found in "Account" "Purchase SIM c...

Travelling to St. Pierre-Miquelon for 3 days, any ...

My account

Plan options

Forced upgrade to 4G.