[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Forgot security question
I no longer remember both password and security questions. What steps do I need to take to reset everything in order to have access to my account?
Rewards towards bill
How do you get money towards my bill for asking or answering questions in community
Resolved! Payment Issue
Can anyone help me understand why my account has been suspended? It's showing I have a balance of $28 in my account and the amount owing is $0. edited by computergeek541: removed screenshot (account information)
Resolved! $10 off for 8 months for $35+ plans
Hi I just activated my PUBLIC SIM a couple of days ago. I signed up for the $35/m plan in order to receive the promotion that is currently advertised on your website. It seems like that it's not reflected to my monthly charge. Can you tell me why?
Resolved! Lost Signal and Dropped Calls
My wife and I have been public mobile customers for about 2 months now, great service usually! Today we have both been experiencing zero bars of signal intermittently, as well as dropped calls, texts not going through, etc. We have been home all day ...
Resolved! Calls and data from US
Hello, I have a plan for 50$ that cover Canada and US. It is not clear, can I use phone in US for calls, texts and data or not?
ANOTHER December 2019 Community Rewards Mix Up!
I know that the Community Rewards for December 2019 got a little messed up initially and then were corrected reducing the numbers that received each reward. It was said that everyone would be given the highest $ reward amount that they were given bad...
Resolved! Two Accounts - One Email
Hi all, firstly I know that it shouldn't be possible to have created an account with an email address that was already in use, but the Public mobile setup let me do it at the time. I have been a customer for I think a year and a half. My wife switch...
Resolved! Koodo Mobile Oshawa
Anyone ever heard of a Koodo mobile store charging for VIP setup for Public Mobile? $30 discounted to $15 for porting the number over plus added $5 onto the SIM.
Resolved! ACTION NEEDED re over payment from credit card in OCTOBER 2019
Hi, I have been in conversation re this overpayment issue on my credit card since 16I was away for a while so they closed down the th November, I have had 12 messages from the moderator team and still no nearer a resolution. I cant believe. They don...
Phone stopped working
I just had a US add on after a short phone call it stopped working. Now I am back in BC nothing is working.
Resolved! Invalid SIM message
I completed the registration process. When I put my SIM in by phone it comes up with a messaage asking me for a pin number. It say network locked SIM card inserted. My phone says emergency call only, no SIM inserted.
Resolved! Not able to send or receive texts.
I cancelled my account with Virgin on 23/01/2020.I activated my new SIM and got locked out.I contacted Virgin and got them to unlock it.I can call out and receive.Messenger works.I have the default messaging app for LG G4I am receiving texts from sis...
Resolved! Unable to use the voucher i purchased.
I changed the phone number on my account and now am unable to use a voucher to top up. Does the payment not follow the phone number?
Account Suspended
I am on autopay and I have never had an issue of being suspended. As of today I can't use my service. I tried manually paying but it won't accept my credit card that I have use since day 1. I dont know what to put with this situation. Hoping som...
Resolved! Ordering SIM online issue
Hi there. Just ordered SIM online, had this issue about wrong zip code. I was charged but no order confirmation email. How can I please cancel? Thanks.Wilhelmina
Switched from Telus - couldn't be happier. Anyone else?
So I realize that Public Mobile is a subsidiary of Telus, but switching from Telus to Public Mobile was the best decision I've made in a long time. Instead of paying minimum $75/mo, I'm now paying $25/mo! Plus the whole Rewards system is genius. I ha...
Resolved! Samsung Galaxy Xcover 4s
Hello, I am wondering if the Samsung Galaxy Xcover 4s is supported on the network. I'm looking to upgrade from the A5 but still have an IP68 rating without spending 1000+ Thanks!
Resolved! One Year loyalty reward
Hi, I have been with PM since Dec 2, 2018 as an active user. I have not received the $1 credit per month; I thought I would receive it last month and then thought it might be now but stil nothing. I have a second line that was activated Dec 1, 2018 a...
Re: Community moderater
Is the second month I am having problems with my voucher, I payed $45,00 and they gave the voucher to reactivate my account but again is not working
Resolved! 15 dollar plan
Just changed to 15 dollar plan from 25 dollar unlimited plan.I noticed i cant even make one single call
Resolved! I can not access my daughter's account
I went to access my daughter's account to add a payment voucher. It said email not found. Went to create a new account and it came up phone number found please help. We even called 611 to add the payment voucher it wasn't accepted.
SIM is not working
I have activated my account yesterday, registered SIM and selected port number option from my Telus phone.PM SIM is not working, tested it in the phone that already works on PM network. Fortunately number porting did not work too and I still have my ...
Serial Number (SN) on Activation Form doesn't accept letters
Hi everyone, just signed up and up and running with a ported number from Freedom but I did notice that when filling the form out on the SN part, it wouldn't accept letters only numbers. Was it asking for IMEI or SN? Was a little confused so I ended...
Invalid SIM message
I was trying to get an account set up. Just before I got to the payment section I realized that I entered a phone number wrong. I went back to change it and now get an invalid Sim # message when trying to continue.Has this happen to anyone else? W...
Help!!
I forgot my password and security question for my account and I want to cancel my number, I don't know how to do that though. Please help me my next payment is in 3 days!!!!
Payment issue
Hi~ I am suspended currently because my card has been changed and forgot about updating my card information during activating periods. I tried to pay on website yesterday though, it has been rejected due to funds (autopay). Then I deleted my previous...
Resolved! Account is locked
$10 off promo
I'm currently on a plan with 1gb data (500mb with a bonus 500) and want to take advantage of the promo for $10 off for 8 months and upgrade to the 4.5gb plan. Can I do this by upgrading my plan through self serve? Would it automatically activate the ...
