Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good morning All, How do I set the number of rings I get before it goes to voicemail ? I think I have four rings now, I would like to increase it to six or seven. To give me a bit more time. I've been all through the voicemail change your settings ...
I have tried making a payment with a payment voucher which said invalid then I tried making a payment with my credit card which said I already had enough funds in my account. Phone service is off and can't figure out how to make a payment when both ...
After you register. Even if i did get referred by a friend can i put in their referral code after ive registered and been using the service as my friend did not know their referral code / how to access it?
Hi, I have topped up my balance to the required amount. When I click change plan I get the correct page but it doesn't show my current plan nor any plan options on the other side When I click other optiont above where the choice plans should be I ge...
Hi, my wife and I are both with PM and recently discovered that our kids' schools cannot reach us on our cells. When they dial our numbers they immediately get a "This call cannot be completed as dialed..." message, whether or not they dial a 1 for ...
Just a thought but how about only showing latest THREADS that have activity on main page? Otherwise what often happens is you have a popular topic with 10+ posts dominating main page uner Latest Posts section forever
was wondering is it free to change ur number? n how often can u change it? thanks
Hello I am new with Public mobile and have a problem with my phone or my mailbox. My wife left me a massage on my mailbox. My cellphone shows me there is a message in my mailbox and should call 705 780 4001. I call my mailbox but there is nothing i...
I want to recover a voice message of 3 months older.It is very important for me to recover.I couldnt find it in my mobile.as per the vendor the message was sent on june 27th.
So I'm new to this whole system. My billing cycle ends tonight the 26th but this morning I received a top up payment of 40 dollars? So will I be charged tomorrow 40 dollars for another month? I'm confused. Can the add on be reversed? any help would b...
Hello,I signed up for Public Mobile just this past Monday Sept 23. I did all of the SIM card activation myself online. I was porting my number from a smaller independent telecom company. Sure enough about 2 hours after I finished the activation proce...
I'm a new customer, it's been 4 days now I still can't use my phone, it says active???
Hey guys! I recently ported my old Fido number to my public mobile sim after clearing the balance on my old account. I got a text message notifying me of successful porting as well. However, old sim is still active and is getting signal bars. It's be...
I've signed up for autopay but when I was waiting for a text message to say that my autopayment was succcessful I suspected that something might have happened. So when I checked that it said my account was suspended what was that? I was on auto-payem...
Please help me i i accidently broke my sim card ling story no time. I went and bought new one from walmart. How do i activate new card ? And Pay with online voucher with it just added to my account? Not a new account?
Hi, I want to change my plan but I am not able to do so, is it because my account has expired? Anyway it just expired today
So my S5 NEO just crapped out. The display won't turn on AT ALL just the indicator lights and all the notification sounds go off. I have an old lg flip phone that i bought from telus, but I'm not sure that the micro sim card will fit it. So if i nee...
Tips for referrals @WoozyPolarBear I work at a large company, so I printed off a bunch of business cards with my referral information and plan prices and attached them to public mobile SIM ...
Hi, I'm having issues with paying my phone plan using the voucher that I bought yesterday. The system keeps telling that my voucher is invalid. Is there anything that you guys could do ?Thanks
Hi there! I just got a new phone yesterday and today received two messages within an hour of each other saying that I was 75 then 95% through my monthly usage. I was on wifi at the time so I do not understand where this data usage is coming from? And...
My data has seemed to disappeared. I had 5 gigs, yet my phone says I used 1.3 gigs. Regardless, my data doesn't work and doesn't show on my plan overview. The data usage history also only shows about a gig being used in the last little bit. I recentl...
Just a tip: if u r in B.C., choose New Westminster, and customized last four digits, you can have phone number ending with triple 666,999 or even 1234.
Changed email and cant get into account need new pasword
Activated a new line at a retailer on Sept 22 but due to their incompetence, they must have typed my email address wrong. So have I haven't been able to get into self serve yet, can't setup AutoPay etc. I submitted a ticket on the same day and hasn't...
Hello,i have had public mobile for some time now and a week ago my data just stopped working. I tried turning my phone off and on again. I had two or three messages about an extra free 1GB of data from PM, and then it stopped working. Any ideas on...
Hi. I need to change the due date to bring it one week earlier. Is it possible to do it? I want it from 25 to 25 instead of 2nd to 2nd. I want to restart from 26th September. Thanks.
I am trying to activate a new plan/sim card. I am on step #2, phone number. When I put in an alternative phone number in case they need to contact me, it doesn't work! It just keeps saying this, "Alternate Phone Number Regex Help" and it won't let me...
Excuse me,I have purchased the plan cost 15 dollars including the 400min long distance international contact,however,when I try to call my friend in China, it still tell me that I need a long distance international contact plan.So what should I do?H...
I'm on autopay for my monthly bill, but for some reason my autopay reward wasn't deducted from my last bill and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward. However, my transaction history (see attachm...
I am going to France next month and wondered if our phones will work there. I don't see any roaming add ons other then USA. Please help
