Password issue

[cvautour0619]

Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

[computergeek541]

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@gblackma wrote:

@cvautour0619  wait for 50 minutes , clear your browser history,  go to incognito/ private mode , turn off add block and try again.  If the problem persists contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  (CLICK on account specific question and human and submit a ticket)

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@cvautour0619 wrote:

Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

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This thread isn't about service activation. That 50 minute wait only applies to situations of allowing the sim card number to be activated after a failed account activation. It's not related to resetting the password of a self serve account.

[popping]

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@Jb456 wrote:

@popping  I wonder if it is slow based on how many people are online? Like, you know, at peak hours it's really slow to log into your account but fast early morning/late at night.

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I have no idea. 

Every time I see a password reset question, I test the response time and post my result. Sometime I received it in few minutes.  Sometime never receive any reply.

But I never went through the process to reset my password.

[Jb456]

@popping  I wonder if it is slow based on how many people are online? Like, you know, at peak hours it's really slow to log into your account but fast early morning/late at night.

[popping]

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@Jb456 wrote:

@popping  thanks for testing at least we know it's working

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You are welcome.  But 30 minutes is still slow.  It is better than it never arrives.

[Jb456]

@popping  thanks for testing at least we know it's working

[popping]

@cvautour0619 

I tested the password reset system.  I received the PM password reset email in 30 minutes.

If you had too many failed login attempts, your account may be locked.

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
Good luck.

[Staliger]

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@cvautour0619 wrote:

Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

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@cvautour0619  If previous advises won't work, you can talk to moderators directly by sending a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jb456]

The forgot password email link is valid for about 2 hours then it expires.

Request it again and keep checking your email to see if you receive it

[Anonymous]

 @cvautour0619 

Can you try again and really keep a close watch on your inbox for the moment it comes in.

If it still times out then all you can do is ask the mods to fix it.

[gblackma]

@cvautour0619  wait for 50 minutes , clear your browser history,  go to incognito/ private mode , turn off add block and try again.  If the problem persists contact a moderator and explain your situation . Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  (CLICK on account specific question and human and submit a ticket)

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@cvautour0619 wrote:

Keep getting this message when clicking on the ling to recover the password:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

The e-mail says to come here if we have any issues. Any help would be greatly appreciated. I am cancelling a credit card and need to change the payment inof on my daughter's account.

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