Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I recently changed my plan at the begining of April (500 MB to 1GB data, same $30/month price) , and it seems I was charged twice 30 dolllars with one of the charges labelled "system issue". Also it seems my rewards are no longer being applied. How c...
Being on public mobile, what are the chances of getting good migration plans to koodo or Telus? (When I used to use chatr I had received a lot of good deals for migrating to Fido.
My account overcharged twice. How do I get the credit back
I'm a very light sleeper, and the buzz or beep of recieving a message wakes me up. I do not need notifications that my paymeny is almost due, payment applied, or that payment had a discount applied. Is it possible to opt out of or disable any or all ...
I am new PM customer and currently I am on an auto paying $15 for 30 days plan. On my account it says that payment due date as May 12, 2019 (Payment Due Date (One-Time Payment): May 12, 2019) but on the bottom portion it states that auto pay as April...
Is there anything I can do to get my account active? I can't login to my account and the site is not aware of my email address, but I'm hesitant to restart the sign up process only to be charged again while trying to activate the same sim etc...
I put the wrong add on on my phone how can I change it
Hi,I signed up PM yesterday, porting from Speakout. However it seems the porting failed as I don't receive my calls and texts from my number after the porting process, and it's been 24 hours now. Contacted PM mod via PM, no response. I called speakou...
the autopay did not go through and my account got suspended when i switched plans, after following other threads i made two payments, suspended my phone (turned it back on) and turned autopay on and off. After all of these tricks my account shows tha...
Hello, Can/would/should Public Mobile offer more variety of data addons so that it is possible to be a bit more of a user. i'm willing to pay for the extra data but it must be at a reasonable rate. i know all companies have to make their m...
My phone is a Samsung Galaxy Ace II x (GT-S7560M). I am on the $15/month plan and was previously with Virgin. I have never been able to download and view pictures that have been sent to me via text message. All I get is a text message with a 'Down...
So is there any particular widespread outage again? I emailed Mods on Thursday and no response yet, not even a "validate your account" request System is down tomorrow (5th) and renewal is soon (10th) so trying to get fixed before hand @CS_Agent
I was giving a $50 top up voucher for my Birthday. but its TELUS. Can I still use it for public mobile sense it is A Telus based provider?
I just move to the new 15 dollar plan, why not show me "unlimited income call" when I check the plan details? Thx
@sheytoon , we have had a number of past discussions on whether there was QoS being applied to network traffic, in particular whether Public Mobile gets sloppy seconds when it comes to data performance. In this recent dropped call issue, the announc...
HiMy sim card is locked and asking for puk code. I didn't get any answer from the moderator!Any idea?
Hi.I have PM $15 (unlimited text, 100 minutes talk, 250mb @ 3G). Recently PM changed the plan to add unlimited incoming talk. My question is does unlimited incoming affect my 100 minutes? In other words, if someone calls me and talks for 2 hours (120...
A couple of weeks ago Public Mobile sent me an offer via text to add 3GB of data to my existing plan for $9/month for being a previous Koodo customer. I am just wondering if anyone knows if I accept the offer, is it considered an add on or will my p...
I would like to change my plan
New User wanting to switch $15 plan Does it include unlimited incoming texts? Unlimited incoming Picture texting included too? Also, can I sign up for auto pay in the future and still get the bonus data? What happens when I run out of data? Thanks
Hi, I just sent PM to moderators as it seems pretty technical, but, maybe, somebody here had similar issue and can advise.Today, I attempted to activate a new PM SIM, create account and to port my old number from Virgine Mobile.I started SIM activati...
hi I recentlly ported from bell , i received a message port done successfully. I cant make any calls or text , it says you dont have a call plan and says add plan . But i already paid 35$ unlimited calling pan I cannot see any detalis in my plan det...
Hi, I just bought my first public mobile SIM card last week and tried to activate it online on a day when the website wasn't working properly. I got as far as choosing a telephone number when the next page failed to load. I had to stop the activation...
I typed in the card number on the site. it said invalid sim card. Do I have to buy a new one?
Hi, I recently purchased the $25 plan which includes unlimited international texts. When I logged into my overseas bank account in Hong Kong online, the bank will automatically send me a text message with a passcode for security purposes. However I...
had anybody experienced call drops today may 5th in Calgary?I am in NW and many times dropped (about 7 times) whileI was on the phone. it was about noon to 2 pm.It was ok first 3 to 5 mins but after that suddenly dropped.
If I switch from TELUS to Public can I get the 3G bonus?
Hi, I recently changed my plan to the $50 8GB (3G) plan that includes unlimited talk to Canada and the U.S as well as unlimited text. Now when I try to make a phone call, I get a Public Mobile message saying that the plan does not include talk. When ...
I get a 2504 balance is to low text message when someone sends me a picture text. I changed the apn settings like it told me to when I looked on here and found someone with the same problem from last year and it is still happening. I definitely have ...
