Locked out of my account

[jstnc]

I've been locked out of my account. I didn't try 5 password attempts and I am still receiving a message that instructs me to contact public mobile. Any help would be much appreciated!

[Dolphin1]

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@gblackma wrote:

@Dolphin1 didn't know that ? In Ontario , it was back up by 11.30am. I signed in to my account  at that time. Where is your friend located?

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@Dolphin1 wrote:

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@gblackma wrote:

@Dolphin1 that ended at 10 am eastern today 

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@Dolphin1 wrote:

This was posted on Thursday

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-On-February-2nd-2020...

Maybe some are still experiencing difficulties signing in.  You could try later or contact a MOD for assistance.

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I understand, however some people may still be having difficulties signing in.  A MOD should be able to help with this.  I know that a friend could not get into her account until 1:30 today, that is why I suggested trying again later.

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That was the strange part, she is in Ontario as well.

Her daughter could log in and so could I but she could not.  She waited a bit and logged in with no issue.  Not sure why this happened.

[gblackma]

@Dolphin1 didn't know that ? In Ontario , it was back up by 11.30am. I signed in to my account  at that time. Where is your friend located?

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@Dolphin1 wrote:

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@gblackma wrote:

@Dolphin1 that ended at 10 am eastern today 

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@Dolphin1 wrote:

This was posted on Thursday

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-On-February-2nd-2020...

Maybe some are still experiencing difficulties signing in.  You could try later or contact a MOD for assistance.

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I understand, however some people may still be having difficulties signing in.  A MOD should be able to help with this.  I know that a friend could not get into her account until 1:30 today, that is why I suggested trying again later.

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[Dolphin1]

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@gblackma wrote:

@Dolphin1 that ended at 10 am eastern today 

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@Dolphin1 wrote:

This was posted on Thursday

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-On-February-2nd-2020...

Maybe some are still experiencing difficulties signing in.  You could try later or contact a MOD for assistance.

---

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I understand, however some people may still be having difficulties signing in.  A MOD should be able to help with this.  I know that a friend could not get into her account until 1:30 today, that is why I suggested trying again later.

[gblackma]

@Dolphin1 that ended at 10 am eastern today 

---

@Dolphin1 wrote:

This was posted on Thursday

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-On-February-2nd-2020...

Maybe some are still experiencing difficulties signing in.  You could try later or contact a MOD for assistance.

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[Dunkman]

@jstnc 

Did you try to reset your password?

https://selfserve.publicmobile.ca/forgot-password/

If that fails, you will need to contact moderator to help reset password.  As described above.  

[Dolphin1]

This was posted on Thursday

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-On-February-2nd-2020...

Maybe some are still experiencing difficulties signing in.  You could try later or contact a MOD for assistance.

[gblackma]

@jstnc Contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket