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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! DId something happen to the Community / Webserver today

I don't know if it's my work computer, or if something else has happened, but I've been trying to get to the community all day without any luck until now, and at the moment, the website for the community looks like nothing I've seen before. I tried o...

BAD NEWS - move # between accounts cancelled

Have had official confirmation that the workaround to move a number from 1 PM account to another has been cancelled. PM management (aka Telus) has told the moderators to no longer do this for us. It is only this moderator intervention that has been ...

Unable to reset password for Self Service account

Hi I'm having difficulty logging on to Self Service account. I forgot my password. I tried resetting it with security question. THe link i get showing expired when I click it. Please help. I just need my PB account number.my username: xxxxxxxxx@gmai...

Would it be possible to suspend my account in the middle of my current plan?

I have a 90-day pre-paid plan starting from Nov 4th and I am going back to my country for a month so I'm wondering if there is any sort of way that I can suspend my current account like right now and resume it when I get back?

Resolved! Porting Koodo Number?

During the sign up it said if I was porting a number from PC MOBILE or KOODO to choose "new number" now then later contact us to port it. I can't figure out how to contact anyone to port my koodo number into my new public mobile phone plan. Help plea...

Public Mobile - IDENTITY CRISIS

I have "Telus" popping-up all over the Community site... are we PM, or are we getting gobbled up one page at a time by our parent Telus???

Port prepaid number from Fido

I have a prepaid number from Fido. Can I port it to PM? If possible, any instructions on how to do it? Thanks!

Changing Province wide talk to Canada wide

Hi, I signed up with public mobile when it had that deal of 12gb for 90 days about a year ago. Been good so far, but now I'd like to have canada wide calling instead of the province wide only. Is there a way to switch this particular part of the plan...

for some reason my calling didn't get added to my plan

just got done with the rudest lady at walmart, to get home had to find this company ....then i set things up to find out the provincial calling wasn't actually added to my plan

Running out of data, purchased 1 G add-on

Hi, I ran out of data before my plan will be expired by Jan 25, so I just purchased $30/1G add-on. Now I can't use that 1G. Can I do that? Thanks

Plan not Enabled

My son changed his plan this past Saturday (Dec 16) and after payment, it still hasn't been enabled. I've double checked with my CC company and the payment went through. What information is required to resolve this?

Resolved! Cant access internet without WIFI

Hi, I changed my phone last week and since then i cant access the internet... Wifi works fine and i do have a data plan and it is paid... thanks

Re: can i freeze my account if out of country？

Hello, I believe that i may have misunderstood so i would like to reconfirm: 1. if you remove the auto-pay, and your credit card...you will not be charged while you are out of the country. 2. if you are out of the country for more than 90 days, the...

switch to a new smartphone, sim card is good but signal is block.

I have got a new smart phone from ebay. uhans note 4. SIM card seems to be working but signal is block. I cannot dial out or received any call nor texting. I had checked IMEI and here is the message: We are unable to find your device. Please ensure y...

unable to login/unable to reset password

Hello, someone has just reached out to me and is unable to login to their account on PM. The forgot password option prompts them to post on the message boards here, but the problem is they can't login to this service either. Trying to reset their p...

Issues porting out

I ported out my public mobile number to Telus approximately 2 hours ago and my new Telus SIM still is showing up as unregistered. I have rebooted the phone and have removed and re-inserted the SIM card numerous times. I am unable to log into my publi...

Plan didn't change

Awhile ago i changed my data option from 12gb to 15gb + 3gb at 4g lte speeds when they had the offer going on. It was set to automatically change with my new billing cycle on November 20 and never logged back on the check it. Then i checked my accoun...

A bug we don't have 🎅🏼

I participate on another forum where for 2 years customers have reported a systemic bug that reduces payments by 1¢ thereby putting the plan into Suspension. Sometimes, not always, of course!

Multiple accounts

Looking for a way to create aliases to manage several accounts then checkout https://www.gandi.net/en/domain/email. About $18/year for your own .ca domain name, 2 email addresses and unlimited aliases. theluddite.ca is available!

Resolved! Additional accounts for family members issue

Hi, I would like to swap my family over the PM but the requirement for seperate accounts has me stumped. I've tried using different emails as suggested in previous topics but it won't accept the same CC#. I went to Wal-Mart to find vouchers and the l...

Re: Takeover my 12 gb/3 month. $120/3mth plan?

I am arguing for this right now. They keep saying it isn't possible.

Resolved! Unable to change credit card

My AutoPay is due in a couple days, so thanks to the text reminder I went in to change my credit card info since my old card had to be replaced in the months since I signed up with Public in September. I entered the card and said it was declined by m...

Trade with my dad

@Luddite @dy901011@imm1304 Are you folks sure this will work, cause I tried cordinating with a mod earlier and was advise there is no such work around. My father and I are both on PM and I even purchase a third simcard ready to activate. Still they'...

i lost my password and it lockout now please help

Login UserLockedOutSorry, you've exceeded the number of attempts to login into Self Serve. Please wait one (1) hour before attempting to login again.

Resolved! Leaving country for a few months

So, my billing cycle renews on December 20 and I'm leaving the country on January 15th: for two weeks in the US followed by two months in Europe. Here's what I've done: Changed my autopaid 90 day plan to a 30 day plan and turned off autopay. On Janua...

Can't receive texts - tried new SIM, new phone, no response from mods

Greetings, I have a Nexus 5, and recently I stopped receiving text messages. I tried the common fixes (reboot, clear storage space, remove/reinstall SIM) and then escalated to more dramatic fixes: I did a factory reset. Still no texts. I replaced ...

Long-term roaming in US

Howdy, I'm going to be in the US for an extended period of time (4-8 months) and I was wondering if there were any longer term roaming plans available for this. It looks like the currently available add-on limits roaming use to 10 days (per month?). ...

Resolved! about my payment over pay

Hey there , Friday night I made a payment online with my credit for my service they charged me twice on my credit card I would like to know please how I can get my money back they charged over charged me

Resolved! Missing referral bonus

I've been missing the referral bonus on my account for quite some time now. Can the @CS_Agent please look into this? Thanks!

Locked Out of Account

Hi I got locked out of my account, could someone please assist?

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