Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A payment of $57 was take. From my credit card. I logged into myself serve and it's still saying I owe $75. Why?
Hello,Signed up for three months yesterday (2/16/2016) and have not been able to access the Self Service site. I neglected to create a community account at that time, so I emailed a support request (#2831-3650). When I go to the password reset option...
Where do I find the usage for previous period? And is there a detail usage as well?
Hi, i have autopay set up but my account says plan expired and it still hasnt charged me today (Feb 16). I tried to manually pay for the balance but it states my "account already has enough balance"
My friend just renewed fall pmro the day before yesterday, and got no service this afternoon, please help!
I am trying to add roaming Internet and text messages to my account (I'm leaving for the US in an hour), but I keep getting this error whenever I try to access that page. It worked fine earlier this week, and I have tried logging off, and tried resta...
For a few different things that I have signed up for, they ask (or require) that I supply my phone number so that they can text me a verification code to activate the app/program. This is generally for added security, or to ensure that you're a real ...
Hi @Shazia_K, I'm posting this on behalf of my uncle whom is having issues trying to send text messages on his new phone. He is an existing customer and bought a new phone that was originally locked to Fido and was later unlocked by Fido. He swapped ...
Just got off a call yesterday and noted it sounded a lot clearer. Hurrah! http://www.telus.com/en/bc/support/article/how-to-use-volte
Hi. My account has been suspended even though there is a valid credit card number on there...auto-pay should be on...its been autopaying for many months and never had any issues...credit card is also valid. When I go to make a credit card payment in ...
I am on the 12GB / $120 fall promo plan.I was wondering if I can change just the calling portion of the plan while keeping the 12GB data.While comparing other plans, it seems that the unlimited USA/Canada calling $10 / month more than the Province W...
hello everyone, i just had a payment come off my account on feb 14th, and i believe the rate promo wasnt applied, as i was sure i had paid my phone by aug ahead of time....but i think the promo plan didnt come off with the discounts.... who can hel...
Ever since the community forum took on this new format, I have not been able to figure out how to add someone to my friends list. It used to be so easy to do. If any knows how, please share. Thanks.
I have yet another account that went through renewal successfully via auto pay. This one was a real test of the systems as there have been feedback that the payment system doesn't like seeing more than two accounts being paid with the same credit ca...
I have tried to reset my password for my self serve account. I followed all the steps and I have yet to receive an email to complete the password reset. I tried 2 times and have been unsuccessful. I am now locked out of my account. Can someone help m...
Hello trying to reset my self serve password. Don't know my security question
I got the reminder to pay for my plan but when I login to PM and click the "Change my plan" button I get a "Sorry! We are having trouble with this page. Please try again later." error on this page: https://selfserve.publicmobile.ca/Overview/plan-and-...
Does anyone have an Honor 8 phone? Is it any good and does your model work with PM for LTE. Newegg is having a sale on some phones and I might pick one up. Just want to get an opinion on the phone. I cant find the model # on newegg to make sure if it...
I tried to activate a SIM last night. After entering everything, I received both a message at the top of the screen, saying: But, I've also got an email saying that my account has been created. When I tried to log on to my account, it says that the ...
My master card definitely has enough credit, but AutoPay didn't go through. So i enter the desired payment at $120. Now it shows my avaliable funds is $126, amount due $0.00, but my account is still suspended. A message is asking me to reactivate my...
I took back my zenfone 3 laser and now am looking at the Nova Plus. Will it work on Public Mobile for LTE and data? etc? Thank you
hican i get 120 dollars for 90 days with 12 GB Data plan?
Hello everybody, I already have my auto pay sat up and I'm supposed to be charged today the fees for the next three months but I still can't see any charge in my bank account and in my PM account. Anybody is experiencing similar issue? I'm just bei...
I just purchased 2 US roaming add-ons today. But at the end of check-out progess; PM's website crashed and asked me to log on again and it will not continue. I checked payment has been withdrawed from my credit card. Should I get a SMS or an email t...
I had &$120 3month 12g, my bill is due today Feb 14, and I had autopay. This morning I found I can't use my data, and I thought the autopay does not work. I pay the amount due $120 manually and my internet still not working. Then I found 5he availabl...
Hi Team, my account is locked and I cannot retrieve my password. someone please help. my credit card has expired and how I can renew my credit card payment. Thanks
Hi, I got my new simcard yesterday and submitted the activation request with porting.how long will it take? I feel 12+ hrs is way too much. Help on this is highly appreciated.
When I log into my account it says the plan is activated, the phone is unlocked but still says no service? No service at all, I cannot make calls, data, etc...
My new account was up for its first autopay renewal yesterday for $120.I was paranoid so I put the $120 in my available funds ahead of time. It charged me $120 + tax = $135.60 on my credit card statement.But now it's telling me:-my account is suspend...
I've noticed that the Amount Due at next payment date, on the overview screen has been changed since my last payment (3 months ago, since I'm on the 3 month plan) and it no longer says how much is due on my next payment date. It only says what the cu...
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