Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm new to Public Mobile and as I was activating the account the instructions said to chose a random number and do the change of number after the activation was complete. I followed the instructions but when I tried to change he number it said my num...
Is it possible to switch to Public Mobile without replacing my current SIM card? Or is it completely necessary to get a Public Mobile SIM first?
Is it possible to have multiple lines associated with the same user account?
Dear Customer Service,I'm a new customer and I can't make my new sim working. I've been reading the FAQ without finding the answer to my problem.The sim is activated; it works with my friend's smartphone..I have a classic mobile phone. Is there a com...
Any administrator please contact to help porting my existing koodo number?Thx.
I need to pay my bill I forgot my pin how do I reset
In my account, my activated sim was lost. Then the pin that i enter in the app is 4 trials only, but sadly i forget my pin and used all my trials. So i want to recover my account but the app sends the code in my lost simcard, so how should i do?
So it's May 25, 2019 today. My self serve says I must make my monthly payment by 11:59 on May 26, 2019 to continue service BUT MY SERVICE HAS ALREADY BEEN CUT OFF!!!!!!!!!!!!!!!!! It's not like your computers are in a time zone that far ahead. Yet an...
I'm very new to PM - in fact none of my friends are on it. I'm trying to port my number from Koodo to PM and I feel like it's sacred knowledge. The web form during activation of my SIM on PM told me to select a new number before trying to port my Koo...
Any plans to match Lucky Mobile's 500MB for $5 ?????? Up to 500MB of Canada-wide data at 3G speeds for $5
When I researched the switch from Koodo to public mobile it seemed pretty easy. And that it wouldn't be an issue switching my phone number over too. But I've had nothing but difficulty and it isn't being solved. Might just have wasted my money and ti...
I have referred a couple people through Wal-Mart during their 10 credit deal and have not received any how long does this take (it's been more than 2 weeks)
HelloI just got a new number PM, registered online, paid my plan, it says my account is active but:First day I couldn't make calls, just receive them( sms were ok). After a factory reset of my phone( kodoo unlocked) now the result is:Not registered o...
Is the 5 mb bonus data advertised on the deal for May 25-26 a one time bonus, or do you get the bonus every month? thanks
Hello, I seem to be getting multiple signals with my dashboard/welcome screen when I log into my Public Mobile account online. See a screenshot here. So I had a plan, which was that promo plan for 4.5GB + 500MB free. I don't recall it being the promo...
Hi guys,I receive always the message that my card can’t be verified as I try to make a payment to reactivate the service! I did pay already other stuff but on public Mobile it won’t work. Current status is suspended with 2$ balance and on 06/27/2019...
Hi,i was charged less in my first 3-4 months and then recently i was charged almost $42 for the same plan. I’m not understanding the change in my billing? Is there anyone I can have explain it to me? - thanks in advance
Hello, I tried to make a payment to my account, but every time i try to do it, it says that the amount due is $0.00 but when i go back to the main page, it's telling me i need to reactivate my plan. I don't know what to do but I can't use my phone?
Hi everyone, With the current offer I’m thinking of switching my father in law over to Public from bell. Its a decision between Public and Freedom. Our main goal is both Canada and US phone calls with a very minimum amount of data. The cost for f...
I have had my phone on public mobile for months but have not tried to do the online account set up until now, as I need to upgrade my plan. When I tried to do the account set up I am not getting the verification text
I activated my SIM card but this message comes up when I check my phone.I unlocked my phone todayHELP Your IMEI - ************118 Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed at this time. ...
Why is that I can' t send pictures in my text messages. Mobile data is enabaled.The phone was on Bell and Telus before, remember when I switched from Bell to Telus I had the same problem and Telus had to create a Telus Access Point Name under Mobile ...
Help! For the last few days I cannot send or receive text or calls.
My plan has been suspended although there's no amount due. I keep trying to add funds, but it tells me there's nothing owing. I have $15.00 in available funds which is enough to cover the month's plan. What do I need to do to reactivate the service...
Hı ! I whant to know if the samsung a10 work whit public mobile. The cell information are: GPRS/E: 850/900/1800/1900, 3G: 850/900/AWS/1900, LTE: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20/B38/B40/B41The phone are very new so it not listed on willmyphonework.ne...
Hello I had some problems about transfer to PM from lucky mobile,It's strange that I can't find Old Service Provider Account Number at lucky mobile website.could i ask Who has any experience in this problem?
Hi there, I found a cellphone today with Public Mobile as its carrier. Location was at Hartsdale Drive and Wincott in Etobicoke. I have the IMEI number but the phone is otherwise locked and nobody has yet to call it while I had it in my posession. ...
Is there anyway you can have multiple phone numbers under one account, instead of having multiple accounts?
Just got the basic talk/text plan for my daughter with max of 50 outgoing texts/mth. She got her iphone for her bday yesterday evenng and sent out a few text messages from home using imessage, but when I looked at her usage it showed 8/50 used. The ...
