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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12084 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22998 Views
  • 183 replies
  • 25 Bravos

New Public Mobile APN auto set - working for everyone?

Hi all, first post here, just wanted to chime in. I got in to Public about a month ago, and realized that to make this work on an Android device, you need to set up a new APN as one was not auto provisioned by the network (only saw Telus, Koodo, clea...

djvinniev77 by Great Neighbour / Super Voisin
  • 1583 Views
  • 7 replies
  • 0 Bravos

internet service not working

Every single month my phone has to be reset because the internet does not work. Ive been given many reasons why this happens. I call they reset it and within days its happening again.it has been happening since last year.the worst part is i thought i...

ajredlarski by Great Neighbour / Super Voisin
  • 1167 Views
  • 5 replies
  • 0 Bravos

Beta SIM card

What's up Public mobile? Glad to hear you're making changes but.... I ordered a free SIM on may 25th and here we are almost two months later and I haven't gotten anything What's the deal?

kevinmc by Great Neighbour / Super Voisin
  • 809 Views
  • 1 replies
  • 0 Bravos

Resolved! Hello any info on ordering a sim card

Hello i did the email order but still no news can someone give us a update got two kids wanting  a plan is it possible to get more sim cards for family thanks ...

ruggy by Great Neighbour / Super Voisin
  • 1297 Views
  • 4 replies
  • 0 Bravos

Public Mobile SMS Notifications

From time to time you may see some text messages we’ve sent related to your Public Mobile account and services. These messages are designed to help you better manage your account, inform you of service updates, and keep you up to date on exclusive cu...

Moid_I by Retraité / Retired
  • 12698 Views
  • 23 replies
  • 20 Bravos

Getting a bit of a run around..

In a previous posting I asked about not being able to send/recieve pictures through text.  I have tried chaning all settings, did a factory reset, enabled data and kept retrying my APN settings about 10 times figuring it was something I was doing inc...

Rouke by Good Citizen / Bon Citoyen
  • 1979 Views
  • 13 replies
  • 0 Bravos

Resolved! Lost phone by Purolator

My phone began giving trouble some weeks ago. Public mobile informed me that it was still under warranty and that I should send it in to be fixed or replaced. All was well and good until Purolator who in the process of delivering the new phone lost o...

questions4u by Good Citizen / Bon Citoyen
  • 2744 Views
  • 9 replies
  • 0 Bravos

Very upset costumer

I feel I should not have to wait like a new costumer to open another account for my daughter! I'm still waiting for her to become a costumer. It's complete bs! Not a happy momma bear!

Mandyw by Good Citizen / Bon Citoyen
  • 1324 Views
  • 6 replies
  • 0 Bravos

Please de- activate cell phone service.

Please de-activate my cell number since i have not been using this service since April or May as my credit card is no longer valid and you have not been able to apply the payment to my credit card. I had a message on my cell phone that my account has...

hsw by Great Neighbour / Super Voisin
  • 864 Views
  • 2 replies
  • 0 Bravos

Resolved! Expired account

What happens if you miss a payment and don't pay? Can you still receive incoming calls?

mccans by Good Citizen / Bon Citoyen
  • 4046 Views
  • 18 replies
  • 0 Bravos

Cannot Send or Recieve Pictures

I have never been able to send or recieve pictures since joining PB. I get the option to "download" pictures sent to me but it never downloads the image. When sending an image it just keeps saying "sending" but never does. I have a Note 2 running And...

Rouke by Good Citizen / Bon Citoyen
  • 1259 Views
  • 3 replies
  • 0 Bravos

Resolved! Hello

I would like to activate my public mobile phone. Can some one please help.

kashemmir by Great Neighbour / Super Voisin
  • 1879 Views
  • 7 replies
  • 0 Bravos

I lost my phone

hi i lost my phone yesterday. could you cancel my phone activation. could you cancel my payment too. 

ananthy by Great Neighbour / Super Voisin
  • 1192 Views
  • 2 replies
  • 0 Bravos

Is my iPhone compatible?

Hello there, I have been a Virgin Mobile customer for 6 years. I was in a contract with an iPhone 4S between October 2011 - 2014. Since I am now finished my contract, am I able to port my number to PM and use my iPhone without issue? I entered the IM...

tyke95 by Great Neighbour / Super Voisin
  • 1525 Views
  • 4 replies
  • 0 Bravos

Will Samsung Gallaxy work with PM?

I am a PM customer who owns a Motorola purchased from PM.  I am looking to purchase a Samsung Galaxy for my daughter and myself and would like to know if I will still be able to use the PM service. Thanks, Kim

katrina2398 by Great Neighbour / Super Voisin
  • 1064 Views
  • 1 replies
  • 0 Bravos

IMPORTANT

Someone has taken my credit card info and i have been automatically charged on my credit card, i need to get in contact with public mobile to stop the payments and check what is the phone number that has been used in this process

Emile1 by Great Neighbour / Super Voisin
  • 1153 Views
  • 3 replies
  • 0 Bravos
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