Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent Hi! I purchased my SIM from an independent retailer who I'm guessing set up my Self-Serve account using their own e-mail address because when I go to create a self-serve account on the Public Mobile website I'm told I already have one but I...
Samsung galaxy grand prime not sending or receiving text messages
My account says plan expired.. amount due is today. I have $17 on my account that has been there since I joined last month I got a $10 credit when joining. I was told where I have the $17 on there I didnt have to add anymore money for my $15 plan.So ...
Hi;I just changed my plan as my renewal date is almost up. I am going on a trip tomorrow and was hoping this would happen immediately so I could have data available.Is there anyway you can help with this. Jill
My downloads keep freezing and I have wasted almost 2Gb of add on data, yes...that's $60.00 trying to fix the issue. It was working fine and now it doesn't matter what I try and download, from a single mp3 to a 700Mb file, it freezes and states "wait...
I signed up for Public Mobile at the beginning of last month, during the promotion of $5 off your bill for the first 6 months. For some reason, that promo didn't apply to my first bill. Anyone know how this can be fixed, please?
Hi. I'm trying to transfer my Koodo prepaid number to Public Mobile but I get the message that the number is not eligible.
Starting Sunday October 13th, my dad's phone, the LeEco Le S3 LEX 626 got the "Phone is locked please try again in 28 seconds" message after typing his PIN in. This message persists no matter how many times he types his pin in. Now, he can only get i...
I have just purchased a Voucher for my account. Tried to Enter it so many times and it is not working, what should i do
Just wanted to know if service is down, 3 phones not working in my area?
Hi everyone, I've been trying to pay for my account however I always get this message (see photos below). I have removed my card and re-entered it however I keep on getting the same message. I have a VISA debit but have never had any issues with it ...
so can i add any amount of funds via credit card at anytime so there will always be funds on my account to cover my balance when its due? say one day i wanna add $10 n then the two weeks later pay another $15? just easier for me that way to pay n ad...
I need to get my password reset by an admin. please help
Hello, I recently signed up for monthly prepay with Public Mobile and was given a new phone number and SIM card (825 area code) and was told I could sign in and change it to another number. I did this the same day. It has now been almost two weeks s...
I have paid $15, it can't call out and also can't receive phone call, when my phone will work?
Hi there! I recently purchased the sim card to start the plan process for a 60$ plan that I noticed had data for 2G's in the states. It's not there anymore now that I have the card, but I'm curious that if I get any of these plans. I'm looking at hte...
I changed my boyfriend and my plans to the 50$ plan. the payments came out on October 9th and was supposed to be renewed to the 50$ plan. Now we just get a text saying our 45$ plan has been paid. now 112$ went missing and we are stuck with the 45$ pl...
If I add data add in the middle of my 30 day cycle how long does it take for data to activate on my phone
I currently have a plan that includes an unlimited provincial talk and would like to add 400 International Long Distance minute add-on. However, it's not showing up in the add-on section of my account:my available add-on optionsWhere can I find the I...
I am in the US and want to call US and Canadian numbers What plan do I need
Changed plans today. Went from $45 to $40. Added new voucher and now I can’t make any calls. I would like info how to fix. Tried the hard reset of the phone already so someone in the customer support is going to have to look into it and fix.
I'm about to complete a porting-in from a VoIP carrier to PM — a very satisfying experience completed in a record time of 48 hours — which usually takes a week or even longer at times. This happened due to high professional standards and competency o...
My 4GB is about to expire, but I notice I have a 1 GB promo attached to my account. Will I when my 4GB is all used up, will it automatically begin pulling from the 1GB promo? Thanks,Jordan
Good day I normally have right to 200 mb in my package whcich is most of the time not activated . What should i do ? Regards,
HI kindly help,i cannot make phone calls ether no one can call me and all the calls forwarding to voice mail box .1. i had fido post paid account and everything work good2. moved to fido pre paid account and calls received for sometime3. move to Publ...
Promo ended last October 6. Any way I can get this plan? Is it forever gone? Please advise. Thank you.
I have been with public mobile more than 3 years. all of sudden, incoming text stopped working around 6 hours ago, and my customers made tons of complaints
1. I can't login even after resetting password. Have tried many time. No success. Help please. 2. How can I send a message to a moderator when I can't login to my account?
Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.
