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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost SIM card and send private messages to Moderator but no response.

Hello, I have lost my public mobile SIM card before registering self serve online; i got replacement SIM but can't register it.Refering to old topics i sent private messages to moderators to help me out with activation of new SIM with my current numb...

How to prevent port in? I want to keep my number.

I requested a number to be ported into Public Mobile from another carrier, but I have changed my mind. I want to keep my current Public Mobile number and not port the number in from the other carrier; I want that number to stay with the other carrie...

Refund ???

Hello We were on holidays in Canda recently and I purchased a Public Moblie Sim card to use while we were Canada. I purchased the sim card at London Drugs, 710 Granville street , Vancouver 16.12 2018. I purchased a basic sim card $25 with no intern...

Not able to receive incoming calls and texts

I just started my plan with Public mobile on December 30, 2018. I can make outgoing calls and texts but not receive any incoming calls and texts. How can this be fixed ASAP?

Resolved! Transfer Problems from Petro Canada Mobility!

Hello, I have transferred my number over from PetroCanada Mobility using the Self-Serve options, and it worked out (I can send calls/texts, use data from my old number), however I still can't receive texts/phones - which I'm assuming means the port w...

incorrect email for account

Hi,I inadvertently made an error in the email address I provided when I set-up the account. How do I change email address? Thanks.

Resolved! service isnt working

Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password.

Network not available

My father bought a new unlocked Kyocera DuraForce XD E6790 phone and when we put his SIM in and add the APN it gives a 'Network not available' error. He has an older Kyocera phone that it works just fine in. I put my SIM in and it detects I have call...

Port cell number from Bell

I just set up a account with Public Mobile a week ago ..I kept same number but no one can call me and some cant text ..Bell said public mobile needed to request to port my number..this is getting frustrating and I cant call public mobile..i tried res...

Resolved! A question about Community Notifications

Hey guys, as I have started participating in the community more, I get notifications to my email when someone replied in the tread. This is very handy. I get 2 emails every notification, I get one and then a minute or so later I get the same notific...

Resolved! Invalid SIM after I went back during the activation

When I doing the activation, I found a typo in review stage and so I go back to correct it. Then my sim card became invalid. Can anyone help, @CS_Agent?

Resolved! Vouchers don`t work

Hello, I bought $30 worth of vouchers from Superstore and I have been unable to use them. I have tried redeeming them online as well as redeeming them by phone. What do I do.

US data add on limit reached

I have purchased US data add on 1g, 500mg, and 250mg. I have used this up and cannot purchase anymore. How can I purchase another gig? Urgent for work

Resolved! Account Suspended. I am on autopay option.

Please help. My credit card is good I am sure. My autopay feature is active when logged in to my account. Please charge my credit card properly and reaktivate my accuont. Thank youThis is very frustruating.

Changed plan, charged MUCH more

I was signed up for a 90 day plan with 3G data, provincial talk and unlimited text. I wanted to switch to nation-wide talk. At the time I signed on, all data was LTE but when I made the switch, there is LTE for much more and 3G at the old price. I se...

Resolved! plan change

I already do a plan change on my next renewal. but when I check the rewards section, it still shows my estimate cost for the old plan. Just afraid it is working properly when do a future date plan change. Does anyone had change the plan successfully ...

Larger US Data Roaming Add Ons???

This is more of a suggestion than a question unless someone could speak with great authority, but it would be nice if there were a couple more options for larger data add ons when in the US. I'd love to see2505001gb3gb5gb10gbor something like this, i...

wrong plan

to whomsoever it may concern , i have bought a public mobile sim from a retailer and asked for a $45 plan with 6gb data and instead the retailer by mistake put me on a $35 plan i would like to change that asap my number is please help me in this si...

Resolved! I forgot my password and security question

Please help me, I can not access my account and I change my credit card as such I need to make payments and update my info. Thanks

Help, my credit card # recently changed, and my publicmobile account looks suspended

@CS_Agent , please help!I have been a publicmobile customer for approx 4 months.My credit card was recently lost and replaced. My old credit card number is still associated with my publicmobile account.My Account on the publicmobile site is no longer...

Resolved! Data Only account for 30 days 2 or 3 times a year ?

Quick question as I am new to publicmobile...I would like to use PM as backup data for a special use case when traveling as I use special devices that bond multipul LTE sources to prevent data drop. I presently have a Rogers SIM and Bell SIM and I am...

Is anybody else's account making calls you didn't make.

I keep getting this (587) 580-4001 number on my usage details. The calls never last 2 minutes, most of them are under 30 seconds. No unusual texts appear on my account and the data numbers all add up. No other phone calls appear on my account exce...

No longer have Public mobile APN on my Asus Zenfone 4 max after factory reset

Had to do a factory reset and no longer have Public Mobile APN. ONLY TELUS and KOODO!There is no way to add another APN manually. Android 8.1. Before update adding or modifying the APN was possible. Help pls.

Resolved! Account Email Update

Hi,I recently switched from Telus to Public mobile. While signin up with Public mobile, I used an email address that is different from the one I had with Telus.Now, after my phone is switched over to Public, I want to change the email I have with Pub...

overcharged for texts

Hello I am still being overcharged for texts doubled and once tripled(no i have not gone over the 160 character limit) and about eight or ten charges for imessages so far mods have done nothing to resolve this issue in over thee weeks is there any se...

Resolved! Huge Problem Activating with PM

Hey All, I bought a SIM with the intention of porting my number from TELUS. I went through the entire activation process, including entering my credit card details and submitting, whereafter I got an error that said "oops". The PM SIM now reads as in...

Credits and how to get my bill down to ZERO

I got some credits to my account in the first few days of starting PM. Am not complaining, but would like to know how it came about and what do I need to do to keep it coming.Would also like to know how I can get my bill down to 0 please.Thanks

Promotion funds not available under my account

@CS_Agent not sure how this works here, but I signed up before the december 31 promotion ended, the first month was suppose to be free. I do not see the credits for the first month, I paid on the 28 december and at the kiosk was asked to contact sup...

Resolved! Voluntary temporary suspension

Current plan will expire in early March. If I suspend my account (for 30 days) whilst out of Canada, does the next autopay date change ? Does rewards status change ? Thanks in advance.

Resolved! Phone bill statement

Hey is it possible if I can get a proper phone bill statement. I need it for verification of identity. Thanks!

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