Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just heard someone saying public mobile data usage leakage. they have same amount of time spend on the internet, always left over from other company, but seems that using faster with public mobile. Understand that public mobile is small company and c...
I have been searching the threads about porting from Koodo Prepaid and most of what I've seen suggests I must contact a moderator to complete the port. My Koodo plan expires tomorrow. Is that enough time to complete the port or am I best to wait un...
Hello I accidentally ported my wifes phone number to my phone when trying to port her old koodo number to her new PM account. I need my old number back! can you help???
Hi, I'm curious how exactly Talk Add-Ons work in regards to the tiers available. We got 400 minutes LD to X amount of countries for $15We got 500 minutes Canada-Wide for $5(Going off by memory.) I have 400 minutes LD gifted to me by Public Mobile for...
I'm traveling to the US and already have a canadian public mobile plan that includes data. Can I use the data currently in my candaina plan when roaming in the US or do I need to purchase separate data?
When do I buy my Add On and are there any add ons that are longer than 10 days Also can I reduce my normal plan to a lower cost plan (eg. $15) while I am away at the same time
I dropped my phone (not hard at all) and now for some reason it's saying No Service. I reinserted the SIM card, and tried shutting it off and on but nothing works. Any suggestions?
I am new to public mobile like very new. I live in Canada. For international texting does this include local texting. If you are in Canada it is unlimited texting. Or is that an add-on?
Has anyone had this experience? I became a Public Mobile subscriber not even a week now and I've experienced an immediate spike in telemarketing calls. Multiple calls per day from Ontario (I'm in Alberta). I did a reverse search on one of the numbers...
Hello i would like to request my porting number to change to another carrier.Reason? . if i dont pay the on time, my line gets cut the very next day, i cannot receive calls or sms. Other companies dont to that.
I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/Is there a specific website support that we can contact?Is there another link that we can go to to access our account?
I cannot even get to the login page for self serve, it's blank everytime I try to load the webpage: https://selfserve.publicmobile.ca/ I've tried Chrome and Internet Explorer. Is there another way to access Self Serve? I am trying to get a copy of my...
For the Easyfone A4 Prime, I am unable to connect this to the internet, as I need to get the GPS and App Pinnie Talkie to work Does anyone know how to get instructions on apn edit for the Easyfone A4 Prime?
My mother in law wants to switch to PM , but needs to make sure she can make / receive emergency calls from her location on the lake . Can the community offer some insight..
Although it is activated in my phone's settings, my caller ID/number does not show when I call others. How do I change that?Often times people do not answer my calls or their spam filter does not let me call them due to my hidden number. Thank you fo...
Due to having not enough Funds in my account when my bill was due, my account was suspended, I just made a payment to reactivate my account .. but now it says my plan is "Expired" ... What does this mean? I currently am still able to make phone calls...
Hi !I moved from NB to AL .I need to have a local phone number ,how I can change area code (321) to Alberta area code and save my number .I changed address in my profile .Code did not change.Transfer number works only with other providers.When I trie...
Hey there, I was in the states recently and bought some US Data add on. It ran out in 15 minutes and I wasn't even using it. Has this happened to anyone else? I would like to be reimbursed for it but can't figure out how to contact Public Mobile dir...
Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose ...
Hi there, I have opted for public mobile plan on December and there was a deal going $10 off for 6 months. My plan is $35 but when I made a payment of $25 it says amount due is $10. I am not sure what to do with this. Please help me why am I not gett...
I renewed my plan at the start of January and although I have all my data available I cannot use any of it. My phone simply says I have no internet connection when I attempt to do something. My APN is correct and I've tried reseting my phone. When I...
i created accounts for my husband and myself tonight. Our numbers are the exact same except for 1 digit. When porting number, im pretty sure i typed his number for both accounts. How do i go about fixing this? Both accounts were created and billed s...
I was set up for autopay for a year and all of a sudden it stopped and cut my plan off and asked me to pay. It said I owed 16 after rewards applied then took the regular 40. 路Now it says set up for auto pay with a dynamic one time payment??????? ...
