Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a brand new sim card purchased from Walmart and after filling out the registration page, it tells me I have an invalid sim card number. I have triple checked the card number and there is only one 19 digit number on the sim card. Yes I have ent...
is there a cost to changing your phone number?
I have enough funds in ormy balance, but my account has been suspended. Why? Now I could not reactive my plan, even if I made a payment to my account. Does anyone know what is going on? Thank you.
Hey All, I'm new to Public Mobile, but have been a part of the TELUS branded community for a while. I've been wondering where I can give "feedback" (I.e. complain) about cell phone coverage in my neighborhood. I live in a populated urban area of Vanc...
My mother is in a nursing home. I got her a flip phone in 2018, under my name, and have automatic payment from my credit card. Now I need to update the credit card information. For that I think that I need to create a self-serve account in Public Mob...
My friend would like to sign up with public mobile and allocate the referral to me. My account is currently suspended as I am out of the country. I plan on reinstatiing my account just before my 90 days (around 85 day mark). Will the referral credit ...
Hello, New to Public, I'm trying to create an online website account which I assume is what I need to order a SIM card but it is not accepting my phone number. I am entering my 10 digit phone number with no spaces and dashes, I get an error "The pho...
I paid 15$ for 100 min When i try to make call I can't make call When i try to make call, it redirect me to an audio message saying: i can't make calli mean local area number in Montréal, i mean number i always used to call, i mean calling friends I ...
I changed my plan to the $50 plan and I clicked it twice by accident and it charged me twice so I'm wondering if I can get a refund on one of them cuz now it's $100 on my acc when I jus wanted to change my plan
I bought this phone for my mom and it is working well for calls, receiving texts, and even browsing the internet. However, it can't send a text or receive any MMS. I've tried to set up the APN on the phone, but it appears to be its own OS and doesn't...
How do I Refer a friend after signing up What link
Hi,As i live so close to the border, I make frequent trips to US.What kind of plan will suit me the best ??I would say at least 10-12 trips a month to US. Thanks
Hi all - I have a new to me (refurbished) LG V20 that I am having some issues with. When first setting it up I had some trouble getting it to connect to the data network but then I found this post and setup the APN accordingly. So, data is working no...
I used to own 514 699 ****, can I recover and transfer here?I was the owner. Maybe old public 2017
is the data usage updated daily or live?I like too peak in my usage area.
Just activated my sons new account on pm on Xmas eve. It was a brand new account, no porting, on an iPhone 6plus. everything is working great, except, when he tries to send an outgoing text, they can be sent unless he's on data or WiFi. Once I turn o...
So I don't have my password to get into my email that's hooked up with and i also don't have my password for my self serve. What do I do?
Hey guys, I will be travelling for 4 months this winter and will be removing my auto-pay option and not paying the next bill as of January 24th. I already earned $47 in credits from various things (auto-pay, referral, $0 for 30 days promo). Once I re...
Hey! I have $4 worth of rewards, and I recently paid for my $35 plan, but I've seemed to pay for the full $35 instead of $31. I'm not sure if the rewards are added to my balance or if they're just not applying properly. Thanks for any help!
My phone went to No Service last night; the account is paid up and was working fine. I have tried setting the phone to lost/stolen and then re-activated it. turned off/on phone and no success. Any suggestions?
Hey there. I'm trying to enable RCS messaging on my Pixel 3a, but it shows this message: I can't seem to find any way to enable this. Thanks for any help!
Do you have phones you can buy with a plan
If I have the 250 MB USA roaming data add on, what happens when I get to the limit? Will I incurr huge extra charges or does it just quit working until I purchase another add on?
I started a new line Instore and now I need to collect my 30 days free reward since I activated it before the 25th... Hook it up please!!! 30 days free right here,,, right now!!! Thanks :):);)
I tried several times to get a password reset link, didnt work.Sometimes, the secruity question will be: "I want to set my own custome question", which is not an actual question.. I need to log in ASAP, how do I reset my password?
Is it possible to get another sim card idenical to the one I'm using presently to share data and messages between the 2 devices both are unlocked both work with my present sim but I don't want to keep switching between the devices if possible since y...
My data stops working after upgrading my phone to Android 10. I have a OnePlus 6T. I've tried going into Settings and changed the APN to Public Mobile, but no luck.
Hi mery xmas and happy holiday to all. I AM WONDRING IF THERE IS WAY TO RECOVER MY SMS FROM MY OLD PHONE AND OLD SIM CARD FROM PC MOBILE AND I DID FACTORY RESET ON MY OLD PHON.THE PHONE WAS MOTO G6 .THANKS IN ADVANCE.
I just checked my account I signed up on December 21st 2019 it says I have used 5.294 of data yet I have not even turned on my data on my phone yet why would it be using any data at all?
Hi,Have Ulefone ARMOR X5 with following bands:2G: GSM B2/3/5/8 (1900/1800/850/900) 3G: WCDMA B1/2/4/5/8 4G: FDD-LTE (B1/2/3/4/5/7/8/12/17/19/20/28A/28B)is it gonna work on PM ?
