Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Customer in store, fully ID'ed. We have a $62 plan on the account currently but wish to change to the $47 promo one. At the time that the customer came into the store, there were no funds on the account. I've rung out $57 in top ups and added them on...
Some of us struggle a bit bringing up the subject of referring someone to Public Mobile because we feel that they might think we are trying to get something from them. I think the best way is to just ask, "Say, how much do you pay for your cell phone...
Hi, back to school season season is there. Wondering if public mobile is thinking of creating a $15 (data+talk+text) limited plan for low consumption users? like Freedom now offers 250MB data, 100min Canada-wide talk, unlimited text for $15/monthhttp...
Can anyone use tethering and/or hotspot on the prepaid plans? In response to my message to the moderation team, I got the following: @CS_Agent wrote:Thank you for reaching out to us! I do understand your concern regarding the hotspot functionality an...
Hello, I have purchased a number for my mom and it stopped working saying I have I had purchased the $10 plan that includes- 50 International Outgoing Texts and Unlimited Incoming Texts- 50 minutes of Canada-wide TalkIt worked for 4-5 days without a...
Hi, Past few days, I've had a private/unknown number continuosly call my phone. When I pick up, there is nothing but silence. So I proceeded to set my phone to block all private and unknown numbers. They then proceeded to leave voicemails. I installe...
Paid for US talk and Data $15.00 why didnt it work while I was there in the USA?
I tried to port my phone number over from Virgin Mobile and now I have no service with my Public Mobile SIM card expect for data usage. My old Virgin Mobile SIM card still works and has service associate with the phone number that I tried to port ove...
I had completed first page of account set up, working on porting my number from Fido. i had to go back a page and now the systems says my sim card is invalid. I can't continue
Go to my account sign in and check your balance call details data use how much left
So I am currently in vancouver. I just paid for my plan also played for an add on. However I am having issue to use my phone now. Can not call or use data. Help?
So I was calling a friend of mine who LOVES to talk, and after about 3 hours it just disconnected for no apparent reason. Has this ever happened to anyone else? Because i was thinking about recommending PM to him but if this has happened before, the...
I do not know what to do and I am thinking already to complain to other organizations (consumer protection or similar governmental bodies) since nobody replied to me. I paid for the service (two days ago) which I do not have and never had since I pai...
When setting up a Public Mobile account for my wife I used her previous cell carriers number from Virgin and put my Virgin number as "alternate number". Somehow when her account was complete the system assigned my old cell number to her. I went int...
I am writing here since I tired everything available to notify about the issue that I cannot make any calls and nobody can call me. I paid for the plan (I bought new SIM card, activated it with new phone number and registered my credit card for Autop...
Day 4 with out the services - nobody wants to respond after my private messages to reactivate the login or activate a plan for a month even there are the money on the account.Using *611 you can do anything .... What i need to do? to wait ? for what ...
I use Shaw Open when I am outside. I noticed Show Open wifi seem to be slower after I switched to PM. Is there any reason to this or am I just imagining it?
I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring. What is the solution for this? Thanks a lot !
I’ve been on the fence about switching over to PM since January. When I called my service provider to see if they could match OR at the very least be within $10 of PM’s plans, they could not. They still convinced me that by joining PM, I would not be...
Koodo just sent me a message and offered me the same unlimited everything plan but with 10 gigs of data and a $0 new phone all for $60 per month. How about it Public Mobile will you match this same offer for your customers or would you rather us ju...
On my PM iPhone I get the following... Is this PM sending this or Apple? I am on the $10 plan with no data.
I have referred four friends and previously they were having zone issues (not being able to phone or text when out of town, etc.), huge delays and uncertainty in receiving texts (sometimes they wouldn't come through until the next day) and an inabili...
How do the community reward thing message me or if need reward public mobile his good
Hellotoday my family experienced a health related emergency, my son is 12 years old and is completely deaf and does not talk nor does he talk on the phone does public mobile offer 911 texting should we be in this situation again?
I tried to upgrade my plan last month. I still don't have cross Canada calling yet I seem to be paying for it. Any help would be appreciated.
I just purchased the US roaming add-on (data only) and it immidiately said it's active on the summary page. I thought I could select a starting date. My trip doesn't start untill a week later. Any one knows how exactly it works? Thanks,
Is the WOW mobile deal real the one with the free sim+free month+$10 credit for new user? I don't see any post here but I see it on redflagdeals.
I messaged the moderator team twice with no response. I need help getting into my account and my monthly plan expires tomorrow. I want to change my current plan to a cheaper one since I dont use much data. I reset my password numerous times with the ...
I signed up a few days ago and selected a number, and I have some referral rewards already posted to my account (one from being referred and one from referring someon). My question is, if I port in a new number to this account, will I lose those rewa...
I am currenly on a $40 500MB plan, but the person at the store who active for me didn't put text in there, can someone help me to put the text feature into my plan. Please help.
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