Sorry to hear about your troubles. Unfortunately, you are not the only one having difficulties with their service. Only the moderators can help with your problem. One strong recommendation is NOT to repeat sending private messaging to the moderators. Each time you do send another PM, your issue get put to the bottom of the list again. I know that it is difficult when you have no service, but you just need to wait for response.
Here is a message from the moderator team from another thread which I found useful.
(PS- Public Mobile should put this explaination in their knowledge base)
Hello everyone!
We hope you're doing well!
We sincerely apologize for the long wait for a response to your messages, however, kindly note that when you send multiple messages, you're only delaying the response as you lose your priority in the queue. In fact, for every new message you send, you go back at the bottom of the queue; so if you send 3 messages for instance, you will be back at the bottom of the queue for the 2 other times you've sent a message. Considering the high volume of messages we're currently experiencing, this delays the responses even more.
We understand that you need assistance with your inquiries and we are doing our best to respond to everyone of you however, it would be very much appreciated if you could send just one message in order to avoid much longer waiting time.
Thanks again for your patience and understanding!
