Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all. I am on day 25 of my $50 contract and my data is up. Can I renew early for the $50 and get the new cycle starting now? And if so can you please explain how? Thanks! JA
What’s the best way to change my phone plan for more savings?
Going on a trip tomorrow and wanted to purchase a roaming plan, but this is what I get when I try to click the "Plan and Add-ons" tab: https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/And no, logging out and in again does not f...
I'm going to the States tomorrow until June 1st, and my current plan expires May 28th. I have had auto-renew up until now, but I took that off because I want my plan to expire (more on that below). However, if I do a US add-on, will that also cease t...
My payment cycle started over on May 13. I had enough funds in my account and all was well. Why am I now suspended? I paid my full $33 for my grandfathered plan, and now 10 days later on May 23, I look at my account and it says my payment is due t...
Fogot my password and locked out of account. Can a mod help me reset my password? Thanks.
Hi, For the last several months I've been getting voicemails nearly every day from the same number. Most of the time there is no actual message, just silence. Occasionally there will be something in French. As I don't speak French, I don't know what ...
I'm wanting to see if my iphone SE is compatible with Public Mobile. When I enter my IMEI number into "Check Your Phone" I get a message saying "Network Compatibility check is not available at this time". When (if ever) will it be available. My un...
I got a call about a port from old provider and have to message the moderater but i dont know how to do this. Can someone help me?
My account was suspended even though I've got $53 in my account, how do I get my plan to renew itself?
I need assistance with recovering my original account. I accidentally activated a new SIM card apparently with a new phone number entirely. I don't have any access to the portal for my original account, as I had thought I was using my main email as t...
Hi, does anyone have a link for a newer "international countries" list, the most recent dated one I found was from 2017.In particular, curious if Switzerland is back on it. It was on the old, old one, but was taken off in the ~2017 version.Thank you
My cellphone was lost in last week，I already contact the police Office，but still not found，I have my cellphone IMEI code and I want I could lock my device。
If I purchase a phone that says it uses LTE advance, is that enough that I could be comfortable it would work on PM? I am considering a Samsung Galaxy A5Thanks to all for your input.
Just activated a sim card and bought the $25 per month plan. I sent a test text to my other phone, tried calling it and tried receiving a call from my other phone. It is telling me I need to purchase an add-on? Both numbers are local numbers. Help?
Hi Mods,my account expired without my knowledge (no reminders or warnings were sent.. maybe it would be good for PM to send a text message a day or two before expiry if there isn't enough money on the account). So I topped up my account yesterday (be...
So I inserted my new public mobile sim and am signed up. Everything is working but I really want to keep my old koodo number. So I sign into my account and click "change numbet" and then try but am told that number is not available!! I tried to ask a...
My service from Bell already been cancelled, so I suppose the switch process already done. Why there is no service from publicmobile? My account looks all good and have paid . What's the problem? So frustrated!
To Whom It May Concern, My account # is: xxx and phone # is xxx. I added Data service on May 13th, 2019. But it doesn't work at all. When I went out without wifi, I couldn't use any Internet. However, on my Data Usage, it showed I used the data. I...
Hi there, I placed an order for my girlfriend to get a sim card over a week ago, how do I track or find out the status of the order? It was placed on may 10th
I am told my phone number is invalid so I cannot pay and when I type in where I activated my account I am told it is not the correct answer. I am assuming I have lost my account and will have to buy a new SIM card. I will never sign up with a company...
Apologies if this seems obvious but..... My wife and I both have Public Mobile Canada wide calling plans. We're going to Florida in June, we'll be spending time with family from the UK who'll also be in Florida. If we're looking for an add on to call...
How do I restore permanently deleted voicemails?
I activated my Public Mobile connection on May 18 at a nearby Walmart. While I am not too worried because Auto-pay is enabled, I still couldn't help but notice two things (apposite screenshots attached). I know I need to pay before June 18, and henc...
Hi all, i Have active plan but cannot make calls. How to solve this issue ?
Just upgraded my phone from a Moto G2 to a Moto G7 Play and got a WiFi calling notification which said I needed to update my address and then brought me to a dead Telus link. After looking through some posts on the forum it says its not supported. A...
I changed my plan immediately, but my rewards did not apply. Do the rewards only apply with autopay or when the plan automatically renews?
I tried porting my Petro-Canada Mobility number over through the self serve portal. While the request was submitted successfully, I was called shortly after by a PM rep letting me know that the port failed because I needed to top-up my Petro-Canada M...
Can I only purchase a pre paid phone card at Walmart ? If not where else can I go
