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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add fund$ to account

I want to manually add funds to my account in preparation for plan renewal. Can I do that without removing my autopay ? Thanks in advance.

Calls dropping on 3 separate phones (2 in Ottawa and 1 in Barrie)

So, I've been noticing calls have been dropping on 3 separate phones in 2 completely different geographic areas. All Android phones, Pixel XL, LG G6 and a Samsung S3. It seems to only occur between 3pm and 5pm. Talking between these 3 phones, calls...

Resolved! Rewards not applying?

On a 90-day plan for $120 that shows I get $6 loyalty reward and $6 autopay reward. Upon payment, I'm still being charged the full $120 to my credit card. Confused as to where the reward perks come in?

Resolved! Voicemail Limit

Is there an Addon to increase my voicemail inbox limit ? I work sales and 10 messages isn't enough. Please advise. Thank you !

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Resolved! Motorola Moto G6 Plus phone

Is this phone compatible with Public Mobile's 4G LTE and LTE Advanced networks? (Moved by computergeek541 to phones and hardware category)

Planning join PM again. Anyone can send me a referral code? So we both get discounts!

Is it $10 or $25 now?

Resolved! Need help

How do I get a punk code ? It has locked my sim. For an iPhone 7.1.2

I didn't know Google is chasing me!

Just saw the article, "How to stop location tracking", by the Verge and i was surprised how much Google knows about me. They track your location, Audio recording of things you said to Google assistant, browsing data, etc. Some personal stuff . Those ...

Is somebody selling my number to spam callers?

I have had my phone for about 3 months. I have only given my number to 3 fully-trusted people. I have had about 20 voicemails, all of them spam, one on about the day after I set up the voicemail system. I only have the phone on when I am expecting a ...

Change plan inbetween

Hello All,I want to change my plan 10 days before my anniversary how can I do it. I have already done a change plan and clicked on apply on next date but now I realized I will need some more data in the 10 days I have left right now my plan is 25 wit...

about autopay

normally receiving the message from 611 three days before renew day. my next cycle starts on April 14, but not receiving any message so far. Is that means need to manual load the money?

Walmart requires set up at location to get Sim card

Went to Walmart in Marlborough Mall Calgary to get a sim. They require you to set up your phone at the location anc pay for the plan in order to get the sim card. You cannot just purchase one their. As i was waitibg to get this phone operational othe...

Resolved! About 400min. add ons plan

Who can tell me 400 add-ons can call out form USA ? Thanks

Resolved! Gifting from account Ballance

I have extra credit in my account that I want to gift to a family member, Can anyone advise on how to do this ?

Resolved! Account hold while I am away

I will be away for the next 2 months and want to put my account in hold. I am unable to do it in self serve, can it be requested ?

Dropped Calls

On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?

Resolved! If I buy a new SIM card will it expire if not activated in a few months

If I bought a new SIM card but never activated it for 6mo the or more will it still be good? I know some companies they expire after a short time of not activated? I was thinking to order a bunch to help friends get set up quicker so they don’t have...

credit card

I get this message when I try to register my credit card for auto pay.Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Pl...

Resolved! Tranfer to MP from Koodo

My friend is planning to transfer to MP from Koodo. She would like to know how to process it. Any store in Oakville can make it? Or online or phone call to handle it?

Cannot connect to mobile data.

Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure a...

Resolved! Email is unavailable

My account was disconnect after being out of the country for a few months. I have ordered a new SIM as I was told I needed to do, but now I am trying to activate it and I keep getting the error message “The self serve username you have entered is not...

Service not working

My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service

Resolved! Refund

Hello,I and my wife moved to Virgin mobile.We paid to public mobile on March 22 and March 23 and moved to Virgin mobile on March 26. Can you please provide us refund?Thank you.

msg: your account has already enough balance.

hi may be this is a new bug. my plan is going to expire in 14 april. i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals while making one time payment website give me be error “your account has already enough balance”. as per ...

Resolved! Help!! Add Ons Tab Not Working

Hello, I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine....

Loss of service

We just switched over to PM from TELUS on Monday. This morning I woke up with no cell service, but my husbands phone works just fine. My account is active, no outstanding balance and the SIM card number is correct. I use an iPhone 7. It has been turn...

Resolved! Unlimited talk Canada wide

I just changed the plan to unlimited talk Canada wide. Does it mean that:~ I can make any Canada wide calls anywhere in Canada;~I can receive calls from anywhere in CanadaPlease Confirm. Thanks.

Resolved! Dropping service

Dropping service now!!

Cannot connect to Data

HiI have been with PM for two years, no problems until today. All of a sudden I have no data. My account has lots available, my wife's identical LG Stylo has data, I have tried redoing the APN settings, pulled battery and sim card, no luck.Please hel...

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