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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! cruising with Celebrity

I'll be cruising soon. I have never used a roaming package with Public. The ship is leaving from Puerto Rico. What islands are considered United States and would be covered by my roaming package? Is there a list?Thanks

Calls being made while phone is OUT OF COUNTRY!

Hello I flew out on October 31. To date TWO phone calls have shown up in my usage list that ORIGINATE at MY number and go to a number that is unknown to me.Since I am out of country my phone can not connect to a service provider (can not roam). Hence...

Sim card

I forgot my account password to access my account and register my sim card

Resolved! Outo pay

I will like set up auto payment

Account Reactivation

Hi, Currently I have a $25-30 Days plan. If I deactivate the service by non-payment for 60 days (because I will go oversea), and after that I come back and resume the service, do I need to repay for those two-month service(in total $50)? or just top...

Data Plan not working

To whom this concerns: Could anyone please tell me why I have not been able to use my data at all?I had payed for 250 MB in the mponth last only to waste it all! I hope someone oculd please hel my activating my data and find ways to redeem my lost 25...

Resolved! plan change

When can I add payment to my account, I am changing my plan. Will be out of the country on my due date to make the switch. The question is how soon can I add payment. My plan expires on the 19 nov.

google pay auto pay?

PIs there any way to auto-pay with google pay?

Login fail

I'm not able to login to my account. It asks for my e-mail and password and when I input those I get an almost blank page.

Resolved! International calls

I am travelling to Asia this winter and would like to be able to make calls from within Asia. Is this possible?

Activating data on Galaxy s3 mini 18200N

Hi, I am trying to activate data on my phone. I have followed the instructions and entered the APN information (a few times) and have not been able to activate data. Appreciate anyhelp/suggestions. Thanks.

data plan not working

hello my tn is **********, and i was having problems sending txt msgs only .. (i could receive make call but not send).My solution was resolved by changing sim cards with the same tn (but the problem was on your end) this is resolved.NOW my problem i...

bonus data

I changed my plan with a two gb bonus data offer and didn't receive it .. is there anyway to get a new code or get that bonus

transfer of my number from Perto Canada Mobility to Public Mobile

transfer of my number from Perto Canada Mobility to Public Mobileit has been over 12 hours. how long doesthis take?

Resolved! Reward auto pay

How can I earn auto pay rewards?

Resolved! I can't access my voicemail.

I am on the monthly $15 plan. Why can't I access my voicemail? It says I am subscribed to long distance plan. I use an Iphone. Hamid.

Resolved! US minutes

I have family in the US. I would love to be able to call them.Does PM offer plans that include minutes to be able to call the US when I want?

Resolved! Canada / US plan

Hello, I'm a truck driver that lives in Vancouver, BC and I often go over to the US for a couple days at a time and I do this often. I'm with Telus but am considering the move over to Public Mobile. What I need is a plan that allows me to call and ...

lost phone

i lost my phone on 4 nov and nov 5 i was hospitalised , i was just discharged and i went on line to find somebody making calls on nov 4 and 5 to 705-780-4001, i have suspended service on my phone, but i can still reach my cell phone it still answer,...

Resolved! Port number not done, i cant submit a ticket.

Hello all, hopefully someone can help me on this. Before yesterday i sign up with a plan and decided to transfer the same number i have in rogers. Everything was filled as it should but after 1 day, i dont have any news or the service on my phone....

Resolved! Password reset

Hi my contact number is xxxxxxxxxxxxx and my account is looked I need immediate access to get extra data kindly help , edited by computergeek541: account infromation removed

Resolved! syncing email

My email won't sync on my phone as of two days ago. It is a Gmail account. Any ideas? The server settings say they are fine and it has a snyc date of today, but recent emails are not there.

Referral code

Resolved! E sim

Dose anyone know can i go for e sim on 11 pro max

Porting number from PC mobile

I have successfully activated my SIM card and got a new number. Now I want to port my PC mobile number over to my Public mobile phone. How do I begin this process?

Will I lose my one time 5 GB data?

I am on RBC promo plan and getting $10 off for 6 months and got one-time 5bg data. Now, before 6 months are over, I would like in my next renewal to switch my plan to $15 plan. My question is that will I lose the one-time credit of 5GB from my accoun...

Resolved! Visiting Dominican Republic

Does Public have a foreign plan that covers the Dominican Republic?

phone not working

when i try to make a phone call its not registered to network

Payment

Just resigned up .Had to make a payment of $20.70. Please explain the high charges from Laurier Roberts

Resolved! Invalid sim card message

I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bump...

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