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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 96 Views
  • 4 replies
  • 4 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29507 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41375 Views
  • 185 replies
  • 29 Bravos

Resolved! Using my phone in the States (Florida) for March break

Hi everyone,I'm going to be in Florida for March break & will need access to internet & maps for travelling. I'm currently in Ontario, Canada. What is the best, economical way to get a plan? Would it be cheaper to just buy a different SIM card for my...

Sarahjm17 by Good Citizen / Bon Citoyen
  • 2604 Views
  • 14 replies
  • 0 Bravos

Keep receiving "Your Public Mobile Activation Details" emails

I keep receiving emails from PublicMobile (twice or 3 times a day) titled "Your Public Mobile Activation Details", despite having registered a week ago. I would like to stop receiving these emails. Please help.

m88 by Great Neighbour / Super Voisin
  • 1014 Views
  • 4 replies
  • 0 Bravos

Can’t make calls

This is probably the sixth time I’ve emailed Public. I have been paying for services I am not receiving. I can make calls and texts but cannot receive them because my chosen number which I was told was available has not been ported. It has been a mon...

Lawgirlnic by Great Neighbour / Super Voisin
  • 909 Views
  • 3 replies
  • 0 Bravos

Koodo Raises Plan Prices Another $5 In Ontario For New Customers

This is terrible.  Have a look at Koodo's new plan prices and features:   $35per month, Pay-per-use data, 500 minutes,Unlimited messaging$45per month, Pay-per-use data, Unlimited minutes, Unlimited messaging$50per month, 1 GBof Shock-Free Data, 500 m...

Michael77 by Deputy Mayor / Adjoint au Maire
  • 4985 Views
  • 36 replies
  • 2 Bravos

Resolved! Area Code: 437 (problems with the network switch programming)

The "437" area code thing seems to be a bouncing ball. The problems change periodically and sometimes by locations. #1. Right now, while in down town Toronto, I dial 10-digits (no "1" prefix) to a 437 PM number from a 437 PM number an intercept recor...

s2scotty by Great Citizen / Super Citoyen
  • 5003 Views
  • 4 replies
  • 0 Bravos

Resolved! Activating SIM issues

 Hello,  I hope everyone is well.  I am attempting to activate my SIM card which I bought from Walmart yesturday.  However, the activation site does not accept my 18 digit number which is at the back of my SIM card because it: 'Doesn't belong to a va...

jamie_law by Good Citizen / Bon Citoyen
  • 2016 Views
  • 6 replies
  • 0 Bravos

Resolved! changer vers un plan self serv

bonjour Je suis abonné a public sur une close grand père. Je remarque qu'ils augmente le prix de plus en plus. Nous sommes rendus a 25$ pour un service inter provincial sans texto. Pour le meme prix je pourrais avoir texto.   quand j'essaye de changé...

Nikita by Great Citizen / Super Citoyen
  • 1706 Views
  • 8 replies
  • 0 Bravos

Resolved! Sim for iWatch

Is there plans or SIM cards available for iWatch on Public Mobile?

sabumbeejay by Good Citizen / Bon Citoyen
  • 1971 Views
  • 6 replies
  • 0 Bravos

Porting out

Public Mobile is blocking my port request. Claiming that my account number is wrong.The only account number I have is the one on my selfserve portal.This is getting very frustrating.Please port my number out.

maduser by Great Neighbour / Super Voisin
  • 2532 Views
  • 7 replies
  • 0 Bravos

Is there a moderator here now?

Hi,Can't reset my password. I sent a private message to the moderator team but still haven't heard anything.Any moderators available now? Thanks,Anne Marie

anniemh2220 by Great Citizen / Super Citoyen
  • 1576 Views
  • 9 replies
  • 0 Bravos

Unable to Process Transaction

Hi, I am trying reinstate my account by using my rbc visa card but I am getting following message. Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit ...

layla533 by Great Neighbour / Super Voisin
  • 3835 Views
  • 11 replies
  • 0 Bravos

Resolved! New Activation and...nothing happened

Just activated my SIM card and paid for a plan but I'm not getting any service.I'm transferring a number from Freedom but it's been over 4 hours now.I'm using an LG G4 and I followed all the instructions here regarding APN settings and stuff.I really...

FinetalPies by Good Citizen / Bon Citoyen
  • 1159 Views
  • 4 replies
  • 0 Bravos

Travelling on a Province Wide Plan

Hi, I have an unlimited BC calling plan.  I was wondering what happens if I took the phone to Alberta?  Would I be able to call out and receive calls?  Would the internet package on my plan work in Alberta?  What about texting? If it doesnt work.  Is...

Double_J by Great Citizen / Super Citoyen
  • 2426 Views
  • 16 replies
  • 1 Bravos

Help sending International SMS

Am trying to message my nephew after his dad died, trying to message UK, have area code for the region he is in 01474. Have tried diallin 011-44-1474-number like I would if calling but text is failing. Any help would be GREATLY appreciated , we reall...

luceo by Good Citizen / Bon Citoyen
  • 985 Views
  • 5 replies
  • 0 Bravos

TXT Message Received : 'Plan did not Renew'

Got the following text.... 'Your plan did not renew because we did not receive your payment.' AutoPay is enabled on the account (checked) so I am not sure why I am getting this message or why it didn't renew as expected. I could pay it manually but I...

Monty2016 by Good Citizen / Bon Citoyen
  • 824 Views
  • 3 replies
  • 0 Bravos

Resolved! US roaming add-on

Hi Community,can someone please, advise if Hawaii is covered if I buy 10 days US roaminmg add-on? Thank you.

sleptsovsn by Great Neighbour / Super Voisin
  • 1777 Views
  • 4 replies
  • 0 Bravos

Resolved! IPHONE 4

Recently I activated data services for Iphone 4 and it not working.It shows on the top the phone Public Mobile 3G. However when I go to Internet the messages comes up "Could not activate cellular data network. You are not subscribed to cellular data ...

lathalogan by Great Neighbour / Super Voisin
  • 2828 Views
  • 6 replies
  • 0 Bravos

Charged

Why did i get charged for calling in when i never got to talk to anyone as i waited 35 mins and lost connection whats up with that i want my money back?

fancyface72 by Great Neighbour / Super Voisin
  • 781 Views
  • 4 replies
  • 0 Bravos

Resolved! Sometimes my phone has service, and sometimes it doesn't

I started with Public Mobile around mid-February, and have not used my phone much, but I tested it with texts and phone calls when I started, and everything was fine. Then on Feb 26 I wanted to make a call and my screen said I don't have talk on my p...

Integrity-Fan by Great Neighbour / Super Voisin
  • 2147 Views
  • 6 replies
  • 0 Bravos

Resolved! Can I get a new number from Publicmobile?

I have a used cell phone and the IMEI is compatible with publicmobile, but I need an unused number. Can publicmobile issue me an unused number once I have my SIM card? If not, how can I get one?

dingaling by Good Citizen / Bon Citoyen
  • 1525 Views
  • 5 replies
  • 1 Bravos

Password Reset Email Not Sent

I have seen other threads indicating that the password reset function on the website may be broken... Could a Community Moderator assist me with manually resetting my account password asap? I have requested a password reset several times but have not...

EF by Great Neighbour / Super Voisin
  • 693 Views
  • 1 replies
  • 0 Bravos

Global News article on Canadian cell phone plans

Most will not be surprised we are second highest for talk text (to the usa that maybe surprising though).Add data and we are the most expensive by far.  To be fair they don't take into account promos like PM or Koodo have.  https://globalnews.ca/news...

torontokris by Town Hero / Héro de la Ville
  • 1002 Views
  • 2 replies
  • 0 Bravos

Billing question regarding koodo switch

My wife and I switch to the  koodo offer.  Her PM line was just renewed within the last week and I have not really realize that before switching.  is that fee lost or are we able to get a partial refund consideration .

rmacgregor9 by Great Neighbour / Super Voisin
  • 1211 Views
  • 5 replies
  • 0 Bravos

Not able to make calls

Hi, My plan includes unlimited talk to Canada and US. When I tried making a call today it tells me "the plan does not include talk". I just payed yesterday and I double checked to make sure my plan includes talk. Any help is appreciated, thanks.

tattoochin by Great Neighbour / Super Voisin
  • 611 Views
  • 2 replies
  • 0 Bravos

US Add-ons not working

My wife in NY state right now. Had US roam, text data package. Worked for 8 days then it dropped (stopped workin) She then paid for Text/talk on Mar 2nd. It never took, but was charged. I got into her account today, Mar 3rd, and added talk only. It w...

fosibehr by Good Citizen / Bon Citoyen
  • 1435 Views
  • 7 replies
  • 0 Bravos
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