Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SOME Incoming callers are telling me that my phone is "not in service"

I have had this service for the second month with zero issues and have started recomending it to people. I got this service because I left my position that provided me with a company phone. Recently a number of agencies have been emailing me regardin...

Resolved! $10 Plan

Does this plan come with the 4 different call forward functionality?Are both loyalty and autopay reward applicable if I change my current plan used since 2016 to this?

Autopay not going through?

My autopay didn't go through, there is no issue with my card on my end. I've even been using the same card all day on small purchases so I know it works. I've tried making manual payments to no success, and even tried using another card to see if tha...

Resolved! referral code

i joined public mobile Aug.23. when can I rceive referral code.?

Nothing seems to be working

I have been with public mobile for nearly a year and haven’t had any issues, until this new cycle. I put money in my account by voucher like I normally do and I haven’t changed my plan at all. But it says I don’t have data, or texting, or calling. It...

data wont work

i can send and recieve text messages and make calls, but i cant get data to work and the carrier is showing as telus. PM wont show up at all in the mobile network options

Data Service Stopped

Today I received advice that I had used 2.1G of dat since I started my plan on Aug 5th. My plan was set up with 8G of data. Also today my data service has been cut off.I had the $50 unlimited talk and text plan with 8G of data. Anyone know how to re ...

Resolved! I can't log in my account

Hi, I brought a SIM card in The Mobile Shop last week and they helped me register an account with my Email, and I double-checked at that time to make sure it was the correct address.But when I tried to log into my Self Serve Account to make an autop...

Resolved! phone compatibility

When I checked compatibility my model and make of phone checked out. I failed to notice that the 4GLTE isn't I think. I signed up for a plan, now what do I do?

Wi-Fi calls on iPhone, please!

It would be really interesting to have the possibility to make Wi-Fi calls on our iPhone. The latest discussion I saw about is from 2017. Any update, PM? I’m actually living on Bic, close to Rimouski. The coverage is really bad and most of time, I ca...

Unlimited data

Anyone heard if PM will offer unlimited (reduced speed) after you use up your data bucket? Now that Lucky and Chatr both offer it. Holding out on PM until my renewal date but definately jumping ship if they don't offer it soon.

Overcharged for 200MB Add-on

Hi, I was just recently charged 3X on my credit card for a 200MB add on purchase of $10....when I check my account only shows the 1 purchase??How do I get a refund or credit my account for the overcharge that was not purchased.

Time limit on phone calls

I am wondering if anyone knows if PM has a set amount of time per phone call.I use my phone for business purposes as well as personal. Some of my calls take quite a bit of time.At first, it was usually at the 2 hour mark when the call was disconnecte...

Receiving calls

Hi there, I have recently change my phone from a flip phone (no data) to a smart phone (Razer android) and now it seems that i cant receive a call. We tried using my other phone to call but just 1 ring and it goes to voicemail. And in my phone just ...

Number Ported... Maybe?

Hi, I signed up for the service about an hour ago and also had my number from Fido ported over to Public Mobile. I seem to be able to text just fine but when I call my number I get an automated lady telling me that my number is "unassigned". I am nee...

Data only works after restarting phone

Hi,I'm having troubles using my datas on my phone. APN is set alright, and if I restart my phone, everything works just fine. But whenever I desable datas though my settings (because I only have 250mo), then enables them a few days later, it's not wo...

Resolved! free 1GB data add on each month?

Public & to celebrate our new look, they gifting 1GB of data. Is the 1GB of add on data only for 1 month or every month till you cancel the plan?

Resolved! Payment won't go through. Account inactive.

My autopay payment didn't go through. Tried paying with alternative card. Still no joy. My account is currently inactive. Feeling frustrated - Is this what Public Mobile is? Because the hassle isn't worth the savings.

Re: Addons cannot be added

I finished the monthly amount. Cannot add addon. Have to wait to renew date.

Can Receive MMS but not send

Just within the last couple days, I've noticed that I can't text photos but can receive them. I checked my APN settings and still nothing! Using a Samsung Galaxy S8+

Resolved! Money is on balance but can’t pay

My plan got expired today. I have just deposited a money to my account. Account shows balance correctly, but plan is still expired. Please fix.

Resolved! 4G data?

Why are there no full plans that have 4G data? This is why I wanted to use Create Your Own Plan option, but now they discontinued that!

I was charged twice this month!

I was recently charged twice for my renewal on autopay. How do I get help with this?

Cant pay. Phone was canceled

I have auto pay and have never been late on a payment. The last time my bill was due . my payment did not come out of the bank I figured it was my fault. I went to the bank and I have sufficient funds in the account and I tried to manually pay for my...

Resolved! No service for the past two days ?!

Hey there, my plan was renewed today, August 23 - I was charged to my bank account with autopay. For some reason, even still, I have absolutely no service/no bars/unable to call/text. This started about a day ago. I’ve restarted my phone/all the obvi...

Going to Europe

I am a public mobile client. switched over from Koodo about 3 months ago. I am going to Europe and plan to buy a sim card over there. Is my phone locked with public (Lucky) mobile? If so, how do I unlock it before I leave. Thank you

Resolved! $60 plan with US Data and Talk and Text

Does the plan that includes Talk and Text to the US allow you to call back into Canada without additional costs when travelling in the States? Thanks David

Payment

My phone bill costs $40 and I have $43 available funds but my account is suspended for some reason

Resolved! Trying to access the SIM network PUK

I have a samsung galaxy j3, and I have just left Bell, called and had my phone unlocked, but when I put the new SIM card in from Public Mobile, it requires a SIM network PUK because the "SIM network PIN blocked". I've contacted the moderator in a pr...

Add-On for U.S.

I live in BC and I am traveling down to Washington State in two weeks. I want to do the add-on for U.S. talk and text and was wondering when it starts. Is it from the time of payment or how is that done? Can anyone help? Secondly don't folks find...

Community

Forum Posts