Auto Pay - Not Functioning

[space009]

Hi all, 

This month my auto-pay did not work (it has been absolutely fine since I started using it last year). Not entirely sure what happened as my payment method has remained the same. I get no service on my phone at all, and when I go to check to see if I can re-activate my account I get the message "your account already has enough balance" yet I still do not have any service. Anyone have an idea as to how I can fix this? Otherwise, I'll just take Koodoo up on their offer from a few weeks ago. Thanks!

[Mary_M]

Good morning @space009,

thank you for reaching out to us regarding your autopay feature!

If no payment was taken and your services are suspended, you should be able to manually top up through your self-serve account.  If you need any help or guidance, please don't hesitate to send us a private message.

Kind regards,

Mary