Not receiving random SMS on phone

[sonician]

Tonight my partner called me in a panic as I'd not responded to her text messages for a few hours. Turns out that for about a 4 hour window today, I never received messages that she sent me. 

She sent me a screenshot of them just a few minutes ago and that worked, but I still never received the earlier messages.

Is there anything going on with Public Mobile today that would cause that? 

[srlawren]

@Korth no, I don't believe Textra does anything beyond just using SMS and MMS.  

[Korth]

Could be service issues on the network side.  Tower congestion from peak traffic, hardware "upgrades", etc.  It's basically a non-issue if it's a one-time thing but if it happens often then you should track where the sending/receiving devices when "lost" msgs are sent.

I don't use Textra, but it seems to layer its own servers into msg delivery.  Could be problems on their end, too, or problems/deprioritizing in their interface with Telus.

Critical messages can always use fallback methods, like standard SMS or even <gasp!> voice calling, lol.

[srlawren]

@sonician I would definitely recommend you reach out to the moderator team as per the info in my previous reply.  It's possible there's something going on in your account.

[sonician]

Hi @srlawren, thanks for the reply. 

No, no US roaming data here at all. Been in-province the whole time.

I was actually using Textra instead of the standard messaging app when it was happening today. I reverted to the Android Messenger and it hasn't happened again (yet). 

I'm sort of dependent on texts for work and stuff, thus my concern.

I did switch to a new phone the other day, from an LG G3 to an Asus Zenfone Max Plus, but everything was fine up to today.

[srlawren]

@sonician nothing I'm aware of today-specific.

However:

1) Have you recently used a US Roaming add-on that including texting?  If so, could it have expired today? If so, know there is a known issue that prevents any incoming texts reaching you for 12-24 hours after the expiry of the add-on.  You can either wait it out, or private message the moderator team for assistance.  They can remove the epxired add on for you, allowing new inbound texts to flow again.

2) If not the above, are you using Android?  Try clearing the cache on your texting app.  If that doens't help, try downloading a different SMS app (e.g. Textra SMS, Google Messages, Chomp SMS, something else) from the Play Store to see if that helps.  Weird Android quirk.

If you need to reach out to the moderators for help, here's all the details:

Spoiler

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:00pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile