How do I get confirmation of the transfer of my phone number, when my phone no longer works? I seem to be in limbo because my old service provider has ended my service, but my activation with Public Mobile has not yet occured.
Check to see if your old SIM is still working then porting is incomplete. Or if you didn’t reply to the confirmation text within the 90 minute window.
Also, your previous account must be active to port your number over. Once you replied to the text from your old carrier with YES confirming you are porting your number over to PM. Your old SIM will continue to work for about 2 hours.
Contact a CS_Agent to look into your porting issue.
@mthiesen Did you reply Yes to your old provider's text to authorize the port? Is it possible the previous provider account was cancelled before the port request? How long has it been since you replied Yes? It can take a little while. Did you insert your Public Mobile sim card and restart the phone yet?
