Service activation

[mthiesen]

How do I get confirmation of the transfer of my phone number, when my phone no longer works?  I seem to be in limbo because my old service provider has ended my service, but my activation with Public Mobile has not yet occured.

[JenniferSK]

If you replied "yes" to the old provider's port authorization email and restarted your phone, then click on your settings, then "Cellular", see if you have 2 SIM's listed, primary and secondary. 

Make sure the Public Mobile is the Primary SIM and make the secondary SIM the one from your previous provider and turn it off. The issue could be your phone has 2 active SIM's. Then you should see the cellular network bars show up once you make the Public Mobile the primary SIM and turn off the secondary. Let us know if that resolved it. If not send a private message through that link above, I've read others that got a new eSIM provided by an agent and that worked to fix (if there was a charge, they will credit it.)

[BKNS27]

@mthiesen 

Check to see if your old SIM is still working then porting is incomplete. Or if you didn’t reply to the confirmation text within the 90 minute window.

Also, your previous account must be active to port your number over. Once you replied to the text from your old carrier with YES confirming you are porting your number over to PM. Your old SIM will continue to work for about 2 hours. 

Contact a CS_Agent to look into your porting issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Phil_Adelphus]

@mthiesen  Did you reply Yes to your old provider's text to authorize the port?  Is it possible the previous provider account was cancelled before the port request?  How long has it been since you replied Yes?  It can take a little while.  Did you insert your Public Mobile sim card and restart the phone yet?