[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New subscription sim number entry
I am signing up using an existing SIM from my iPhone 12. There are more numbers on my SIM card than I am allowed to enter in the format provided. Which numbers do I enter?
Subscription
How do I pause or put on hold?
Resolved! Problem activating account
Hi - I just tried to activate a new eSIM this morning. Everything was going great until I my phone couldn’t connect to the network. I went into the settings on my phone and under turn on line it says activating, which has been going on for hours. ...
subscriptin not activated error message
duplicate thread: please continue discussion in existing thread.
Text from from Public mobile (4013) saying my account was on hold.
The Text said to log on to resolve the issue and provided a link. I did not click it but logged on myself and my payment had come out as usual.Is this a scam?I had received several other texts from Public Mobile 4013 in June and September, talking ab...
Urgent Request to Renew My Phone Number
I’ve been a long-time customer, but I couldn’t pay my bill recently. Today marks the 90-day renewal deadline, and I was planning to make the payment. For some reason, I wasn’t able to pay, but I’m ready to do so now and really need to keep my number:...
Need PUK code.
My phone is locked out.I need PUK code. I already chatted with Agent about it but I don’t know if I can get it or not. Please advise me. Thank you.
Subscription change before due date.
My subscription is due in 11days but my data is finished. I can’t wait until then.How do I renew it.I also want to switch to an offer my sister has which is not available on my app. Can I talk to anyone?
Login issue with the Public app and refund request
Hello,I signed up for Public today, and to my surprise, while the payment process went smoothly, I encountered an issue when trying to log in through the iPhone app—it simply doesn’t work. There are numerous complaints online about this problem, and ...
Switched from Telus: Invalid number
Hello,On Jan 10th, I switched from Telus to Public Mobile with an e-SIM bought the same day. I worked well. The issue I was misinformed by someone from Telus who told I could switch to another provider before Telus my bring it back new device.... Whe...
service
My text, data, and phone service have not worked for over 24 hours. A question:What email address should I use to contact customer service to make a complaint.
E SIM to E SIM transfer
How to transfer E SIM with my previous provider to Public E SIM? Doesn't seem to be switching correctly
Resolved! Subscription
I changed my subscription on Dec. should be getting 50 gigs. Paying $35 a month for 50 gigs. When I check my account usage it still shows 15 gigs but has not been updated since Dec 2???im paying for 50 gigs but accou t still shows 15 gigs a mont...
Resolved! Can-US-Mexico $29 plan include data/call usage in the Bahamas by any chance?
Does the current $29 Canada-US-Mexico plan include data/call usage in the Bahamas? or would you have to pay for roaming for usage? TIA
Need Mins
SOS I am in need of Mins to get calls and text for work. I ran out today. I didn't get many hours over Xmas break at work. My last pay was not good. I have 5 reward points points. Help!
activation of Sim card!
Everything has been done, the account is live, the number is transferred, the SIM card is in and noted in the profile by exact number. I've turned phone off and on again. However, the phone still says "No Service" because apparently it has not be "ac...
Resolved! Billing
Hi,I have been charged 4 times since Nov. could you please review my account charges? I switched plan early this month but shouldn’t be charged 4 times. Thank you.
Resolved! Refer a friend late?
My spouse signed up three phones on pm last week. Can I get refer a friend points after the fact.?
[Ongoing- Active Outage] Voice problem
HI All, this is an active issue since yesterday. I don't see any one mentioned yet, so hear you areDegradation of wireless voice services nationally, it impacts inbound calls:https://www.telus.com/en/ab/outages
No service
I have two accounts - two phones both esims no network (well shows we have network) but incoming calls do not work.Had a postpaid sim around and tested in both phones (to confirm it isnt a setting issue) and naturally it worked right away. So seems t...
I started a transfer of phone number from Koodo for a household phone. The transfer was interrupted
I started a transfer of phone number from Koodo for a household phone. The transfer and new physical sim card was interrupted (waiting for the approval from Koodo) because of nighttime screentime blocks on that phone. Next morning the Public account ...
Can/US/Mexico Plan
We are going to Mexico for a month and the Can/ Mexico plan looks good.Has anyone had any problems with it?I have read that you can not downgrade from this plan although there is nothing comparable available?
Can not make a payment to reactivate my account
Hello I've been trying to make a payment to reactivate my account but after the log in , it doesn't show my account information and payment tab in order to make a payment.My account has been deactivated for less than 3 months.Any help will be appreci...
phone problem
hi Flavius, my mobile ###-###-#### , email address ****®***.***
Will not let me sign in to check my account
I am trying to access my online account, but it wants me to go through the signup process again
Port out ########## number
I want to port out my number ########## to my freedom.mobile. I am not able to receive the port out text message to authorize the number port out.I you want publicmobile manually authorize the port out the number into my Freedom MobileThank youPo...
Problem to tranfer the number fro SIM card to eSim
Hi,I traveled to another country a few months ago and decided to suspend my subscription for 90 days. This morning, I tried to renew my subscription as the 90-day limit is almost up (I want to keep my phone number because I know I might lose it after...
Paid with Voucher, Balance Deducted. No service
Been a customer for years and now my service isnt working when I paid with a voucher. need someone to activate my account
Resolved! Esim renew subscription
Hi do I need to renew my subscription on PM to get esim
