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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Call Display

Call Display shows "Alberta" not my real name.

Resolved! No data?

Does the 15 dollar plan with Public mobile have any data? I know a lot of people who have this same plan and pay the same amount (17.5 with tax) and yet they have 250mb of data and I don't. I am a new user and I want to know if the new plan even has ...

Ported phone number but sim shows as temporarily unavailable

Hi, as title describes I ported my koodo number off my pixel 6 and verified that I wanted my phone number ported over but nothing has happened after that with the Public Mobile Sim showing the network as temporarily unavailable. I opened a ticket a f...

Resolved! Dumbphone Suggestion

I have a distant relative who's avoided cellphones until now. Can anyone suggest a dumbphone brand for a senior use that has no experience with cellphones. Data is unimportant...strictly talk and I can MAYBE teach her to use sms. I live in rural BC s...

New subscription with a TCL model 4058E phone

duplicate thread

Resolved! Wifi

It seems my wifi at 5G is slower then when I had 4G. Any suggestions?

Is it possible to activate the sim card without using a qr code?

I don't have another phone to scan a qr code, let alone know how to do so.So, is there a manual way, with a link, to set up the sim card?Thank you for any help.

Cannot make calls from cell

I have a Samsung Galaxy A51 Android version 13 and this is my 1st cell phone ever!I have connected to my Wifi and can text but I cannot call anyone? I bought the phone brand new from BestBuy and a SIM card from Public Mobile.Can you help me. Thanks

iPhone SE (1st Gen, 2016) Poor Reception

I have an iPhone SE (1st Gen, 2016), the reception in my office is not good. Yes, I know, bricks and concrete and all that, however, my other colleagues on other networks (Rogers etc) have reception that is just fine.Could it be Public's network? Cou...

Calls while roaming

I was able to make calls in Canada but not in the USA while roaming don't know why.

Resolved! Porting to PC mobile

Hello, I will be porting to PC mobile today. Any tips are all these old threads have been resolved any new issues this year that anyone can think of?

unlimited canada-us plan

does this plan include roaming in the us? typically plans offer canada wide minutes and messaging and you pay for a roaming plan when travelling to the us or other international destinations.for travel outside canada or the us are there roaming plans...

Hello

I'm experiencing problems accessing my voicemail inbox messages as well receiving and making phone calls. Is this a service problem or could it be my phone?

Account

Not able to make phone calls or receive texts

I bought and unlimited talk and text plan but I’m not able to send or receive calls or texts. When I try to make a call I get a voice message saying I’ve used all my minutes and I need to buy more, considering I have an unlimited talk plan, this shou...

I can not trsnsfer my Public Mobile number

I called Freedom Mobile. They started the process but later told me I should contact Public Mobile to trasfer my number. There is no information on the site and in my account how to proceed.

TCL model 4058E - calls going directly to voicemail

SIM card switched back to previous phone provider after comming back from a trip overseas

I just came back from a month overseas where I used an Australian SIM card. After coming home I re-inserted my Public Mobile SIM card but don't have service (phone shows no bars and SOS above the signal). On top of this if I go to my settings it says...

Resolved! Referrals

I have just referred a friend who activated her plan yesterday but still have not received notifications on getting referral points. Who can help me check it out? I just want to make sure the referral code has been accepted and validatedTim

calls going directly to voicemail

When my sister calls me it goes directly to voicemail without my phone even ringing. She is the only 1 I have this issue with.

My signal strength is low.

I even bought a new phone to no avail. My husband, has the same issue. I been on this plan for months and I am mostly using wifi. I checked the Volte setting and apn and they were correct. The map indicates I should have good coverage. We don't wan...

No network

Plz no network?I just port a number from another provider yesterday till no signal

VoLTE

Hello, I have a Samsung Galaxy S9+. According to Telus the VoLTE feature should work on this phone. However, i can't seem to figure it out. there's no where to enable it.

Port out blocked - Rogers Group Plan

I attempted to transfer/port out my Rogers phone number using the public app, but it says my number is not available for port out and it’s blocked.My Rogers group account manager says I need to cancel the transfer/port-out before I can request that t...

cellular network is not available

I am unable to restore my service I have triesd everything that thye suggested and still no luck. Everything was working fine early this morning??????

My partner is locked out of account

My partner is locked out of his public mobile account. Contrary to Public's assertion that this happens after 5 failed logins, it happens after a single failed login each time. Also, when he goes through the password change process, after receiving 2...

How to activate my sim card?

Hi, everyone! I have paid 90days plan with SIM CARD. I paid total around 75.71 CAD.....But I could see same pages(Credit card Infor and selecta plan)when I click the resume activation button on public mobile website for activation........Is it going ...

Order SIM card, after 1 week still not received

Order SIM card, after 1 week still not received.

Resolved! unable to make payment/also need to know how to figure out what my 4 digit pin is cuzz can't remembe

Good morning allGezz this place and service is way more confusing glitchy than it used to be. I've been with public mobile since the beginning basically... well correction I was until last year I had to go back home for some family issues, stayed qui...

Add-ons

I'm in the U.S. and purchased a roaming ad on but Public Mobile isn't recognizing my purchase.

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