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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2204 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42056 Views
  • 185 replies
  • 29 Bravos

How to call forward when you already left Canada?

I want to call forward my PM number to Fongo number. But I am already out of Canada (in Colombia which does not roam to Canada).I saw the article on call forwarding but that is not helping if you are already out of Canada.The real reason I need to se...

fmongeau1 by Good Citizen / Bon Citoyen
  • 439 Views
  • 2 replies
  • 0 Bravos

Bonus data 2023

Is public mobile giving bonus data and long distance phone minutes this year?

ktriggs1 by Great Neighbour / Super Voisin
  • 713 Views
  • 5 replies
  • 1 Bravos

Transfer number doesn’t work

Hi,I’ve been trying to reach out the line is not working. I’m trying to transfer my phone number from virgin to public mobile but it’s not working.

Abby482 by Great Neighbour / Super Voisin
  • 621 Views
  • 7 replies
  • 0 Bravos

New activation , 5g

Hello, i have just switched to PM , 5g , and the speeds are slower than 3GI can barely go above 3 mbps. Yes 3 ! Very deceiving , why ?BTW, iPhone 14 Pro.tks  

Resolved! Long distance

How do I phone Antigua?  My calls won’t go through.   It is not going to be a regular thing so I don’t want to have to subscribe to any add ons…

CMV by Great Neighbour / Super Voisin
  • 714 Views
  • 5 replies
  • 1 Bravos

Resolved! Paid twice for the same plan (seconds apart)

I tried paying for my regular plan on my subscription renewal date and it said “sorry unable to make payment at the this time”. So I tried it again and noticed that two payments were taken from my chequing account (even though it said that it couldn’...

Resolved! Plans QC vs ON

Hi,I would like to subscribe to public mobile however I wanted to know if there is a chance that an ON resident get the same offers as QC residents. Thank you!

Bdan13 by Great Neighbour / Super Voisin
  • 552 Views
  • 3 replies
  • 0 Bravos

Resolved! why am I getting an invalid email when signing in?

and yet when I click forgot email I keep getting the link sent to the "invalid" email account? I click the link and brought right back to the enter your email login page...I have 2 accounts one for my daughter and one for my son cell phones, Is there...

Crystal1979 by Great Neighbour / Super Voisin
  • 592 Views
  • 3 replies
  • 1 Bravos

"New Activations Only"

I am an existing customer and just saw a new boxing week offer of 40 GB of 5G data for 34 dollars a month. I wanted to change my subscription to that offer but noticed it is for "new activations only." Is there a way for you to change to that better ...

TobeyXiang by Great Neighbour / Super Voisin
  • 1079 Views
  • 9 replies
  • 1 Bravos

Locked Account.

When signing into this Account with the correct Credentials, it kept saying the Password was wrong and so I changed it which seemed to work, however immediately after when I tried Logging in it said 'Exceeded the Number of Log-in Attempts. Your accou...

Screenshot_20231215-060911_Samsung Internet.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 955 Views
  • 7 replies
  • 1 Bravos

Community

I used 1/4 of my data in one day. Never ever did that before?

SweetP by Great Neighbour / Super Voisin
  • 709 Views
  • 6 replies
  • 0 Bravos

Resolved! Can't access promotional offer

When I go to publicmobile.ca the very first thing I see is an offer for a plan for 40GB and $34.  I cannot access this plan. I click it and it gives me the option to register or login. I login and it tells me that I already have a plan. I am directed...

robertrebor7 by Great Neighbour / Super Voisin
  • 558 Views
  • 2 replies
  • 0 Bravos

Resolved! Failure in mobile phone number port fr Fido

I subscribed to the Public Mobile service plan on 13 Dec but failed to respond to the SMS from the previous provider and Public Mobile.I called the previous provider and verbally authorized the number port out, but how can I get the SMS from Public M...

DC5787 by Good Citizen / Bon Citoyen
  • 496 Views
  • 2 replies
  • 0 Bravos

I need a new phone

I need a new phone, I thought Public Mobile sold them but I can't them. What do I need to know to buy a phone that works with Public Mobile?

DavidBrock64 by Great Neighbour / Super Voisin
  • 990 Views
  • 6 replies
  • 0 Bravos

5G Plan but no 5G signal

I signed up for the $34 5G plan with 40GB data but I'm not getting 5G signal. It still says lte. I'm coming from a Rogers 5G plan and got 5G no problem with them. I literally tried everything with the settings so it's not that. My girlfriend has the ...

Mendo_112 by Great Neighbour / Super Voisin
  • 1678 Views
  • 7 replies
  • 0 Bravos

Locked out of my account

I broke my phone and now I can't log into my account to get a new esim because it says I need the number to get a code to log into my account I keep trying to use the chat bot to get a ticket but it keeps crashing PS this is my girlfriends account be...

jkl9090 by Good Citizen / Bon Citoyen
  • 607 Views
  • 5 replies
  • 0 Bravos

purchase sim card

Hi,I purchased sim card online since 70 days and till this moment I did NOT receive it. so what should I do now? 

saroka by Great Neighbour / Super Voisin
  • 419 Views
  • 3 replies
  • 0 Bravos

I can’t phone, text or use the cell data

I am switching from Freedom to Public. I removed the freedom sim and gave it to my daughter. I put the new public mobile sim in my iPhone 8. I chose a new number. It does not work.

Aheun by Great Neighbour / Super Voisin
  • 589 Views
  • 5 replies
  • 0 Bravos

Login Issue

Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...

amongillo by Great Neighbour / Super Voisin
  • 515 Views
  • 5 replies
  • 0 Bravos

Not able to make a payment

It happened to me for the second time now that the auto-pay failed and now I am not even able to make the payment manually and I don't understand why and what is happening. I tried 2 different credit cards and 2 different debit card and I always just...

Barbora222 by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 1 Bravos

I am not able to pay

HiiiI am trying to with mt credit card and its not willing top up mt account 

golly by Great Neighbour / Super Voisin
  • 300 Views
  • 2 replies
  • 0 Bravos

Canada/USA subscription not working in the USA

I've tried several time on different days and can't seem to get any help.  I can't seem to get a service ticket issued because it just shows an error. I've tried everything I know and still no service.When I try to call and the phone just hangs up be...

danthefan by Great Neighbour / Super Voisin
  • 486 Views
  • 4 replies
  • 0 Bravos

US Roaming Add-on Not Working!!!!!

I purchased the add-on before my trip.  When I went across the boarder I was notified that I had entered the US and that roaming was on.  I can text and phone, but I have zero data.  There's no minutes being recorded on my add-on, so now I don't beli...

Beckums42M by Great Neighbour / Super Voisin
  • 640 Views
  • 4 replies
  • 0 Bravos
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