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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get a refund?

On December 27 morning. I've updated my payment with a new plan. In the afternoon, I have found out another more suitable plan for me . Then I made a change to the latest new plan with a new payment. And today, January 05. I found out I got 2 times c...

Resolved! Cannot Access Account or Email Associated With It

Hello,I'm looking for help from a customer service agent to log into my account. I cannot recall the email address I used to register the account, and I am unable to access the verification links or security codes required to reset my login credenti...

Resolved! Porting from Tiny to Public

Been trying for 2 days to port a number, or whatever it takes to public from Tiny, cs has been working diligently on here but is telling me my 2 iemis from the phone that the tiny account sim was using, and the public sim one I have in which is the s...

I am currently on the $34 plan. I want to subscribe to the $29 20gb CAN/US/MEX Data Plan

I am currently on the $34 plan. I want to subscribe to the $29 20gb CAN/US/MEX Data Plan but I do not see this option on the subscription page.

Plans

I noticed there are no longer low data plans. I think the lowest is 20GB for $30. Will they ever be back?Thank you, Nicole

Resolved! Sim Card

I lost my sim card traveling in Europe . What's the procedure to get a new one and attach my account to the new sim?Thanks

Unsubscribe

Cannot go to Manage Subscription to unsusbscribe. Will not allow toggle to be moved to Left to unsubscribe

Resolved! Confired Switch to new plan did not work!

Hello,I was on the $35 CAN US 5G unlimited plan. Then early December I was able to switch to the $29 US-CAN 4G plan. When I confirmed the switch, the web page provide 2 options - switch that day or when the billing cycle resumes in early January. I c...

unanswered tickets

No respohse 24 hrs after ticket was submitted. How do I find out what's happening?

Data usage

Hi, I have a question re: data usage. So I upgraded recently (Dec 27) to the $35.00/ month Can/US/Mexico w/ 75GB of data which is great! My question is for many years with other providers as well as Public I had 10GB packages. I rarely if ever use...

Cancel account

Resolved! $35 plan with 75GB Can, US, Mex, and 1000LD minutes

Hi, I switched to this plan from a 50Gb Public Mobile plan, but noticed that I did not get the 1000 Long Distance minutes on the account. Why? Does the long distance minutes not apply to existing customers? Thanks!

Major problems with account

Hello - there is something wrong with my account. It has been put on hold even though I am on auto-pay and when I try to make a payment to reactivate my account it says there is an error. I would like to talk to someone to resolve the issue, please.

Cost of my new plan Canada-USA-Mexico has just dropped

Hello,I'm a new subscriber to public mobile. I recently joined on the Canada USA Mexico plan and it is now $16 cheaper per month. I feel like public mobile should allow me to price adjust since I'm a new user. The boxing Day special ends tomorrow, Ja...

recover a suspended number

Hi, I meant to register an additional phone number, but I accidentally replaced my old number with a new one instead. Now my old number is suspended. I originally got that number from Lucky Mobile and transferred it to Public Mobile earlier this year...

Region not supported

My family is having a problem whereby my two grandchildren, who have new gmail email addresses, cannot access them through my Public Mobile account. They get the message "region not supported" from Google when logging in on my device, or on theirs us...

Service did not start

My wife and I both signed up for Public Mobile. Went through the process on her phone to transfer the number and all worked well. On my phone, I confirmed the transfer from Telus, my service from Telus stopped, but my public mobile service has not ...

Resolved! Got Disconnected.

Hey there community!!! Just got back from my holidays and found that I've been disconnected. Been trying to connect back on BUT (can't). How do I connect back on. ThanksJBoola

Subscription Error

I was looking to purchase the $29 promo today with 20gb date, though upon payment, I realized that it only had 10gb data. Can this be amended please before I activate?

Cancel subscription

I just want to cancel my subscription

Resolved! We Encountered An Error Processing Your Request

Hello friends,I have been trying to sign up my family for the boxing day deal, and when I get him to click on the deal, which prompts him to log in, and once he logs in, he always sees this message.We Encountered An Error Processing Your Request.This...

Setting up 2 phones from bell to public that were both on one bell account

Helpi had a bell account with both my wife and my phone on the same account. I tried to switch over to public and my wife phone switched with no problem. Now when I try to switch my phone over it gives her my phone number and my phone is now dead. B...

Service not working

Please activate my plan. Its been 5 days that it is not working

Puk unlock code

Can anyone help me with a puk unlock code?

Issue with Phone Number Porting

Hello,I am experiencing an issue with my phone number porting. Although the number was transferred and activated over two months ago, the change has not been fully effective. I can make and receive calls using the ported number, and the top-up charg...

Cant login

I'm a new user, I can't login to my account on the app, after selecting the option "login" it takes me to a blank page.

Resolved! ESIN CARD

CAN I GET A FREE ESIM CARD FROM PM AS I UPGRADE MY PALN TO $35/M? THANKS

New sim card

So my daughter lost her phone and sim card. I paused my service but have since ordered a new sim card because the phone has not been found. Her new phone does not take esim so I ordered a regular sim card on December 25th. My credit card was charged ...

Resolved! Extra Data Charges

Hi AllI was charged $40 in extra data without my consent. I didn’t think they could automatically charge you, rather you would just run out of data when you reached your max. I have sent in three customer service requests and not heard anything back...

Resolved! Charged twice

I am a new customer since yesterday, but public mobile charged me twice for 35 $ but for 2 different plans for the same number. And nobody is answering my ticket?

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