Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I submitted subscription change for $34 for 20G at 5G speed on Nov 24. Then I submitted again on Nov 25 for $34 for 40G at 5G. But I can’t see the details on my subscription is renewed at next billing cycle. So, what I actually got at next subscr...
How do I find out the data that is in my upcoming subscription? It says 5g but not the data I will be reciving.
Hi,Can't subscribe to this plan. Can anyone help? It's not fair, yesterday the system was down all day, and today the plan is unavailable. Thanks in advance.
I'm helping someone activate a new plan and port their number from Koodo. We've finished set up through the website and are told to download the app to activate the account, but it's stuck on step 6: Activate with the message "SUBSCRIPTION NOT ACTIVA...
Since I transfer my phone no to public mobile, my previous Fido stopped my mobile service. However I can’t get OTP Verification from Public Mobile anymore, in order to go through the process, can’t install eSIM, no QR code at all. please advice what ...
I have an urgent situation where my sim from old carrier no longer works and the number ported to Public isnt activated yet. When I login it keeps asking for OTP that is sent to my phone number which is not activated.I am in a hell loop. Help
Why is it so difficult to update payment info. When i log into My Account i get a page with my subscription usage, ad ons usage etc. . I have to click on rewards header at the top of the page to get to another page thenI have to go through the hist...
I have an S20 FE 5G and recently signed up for the BF $34/40GB 5G plan but I don't see 5G as an option in my network settings.
I see the offer on the main site, but when trying to switch I only see the 4G version of the plan.Is this happening to anyone else?
Hello, I ordered the black friday plan and my credit card was charged $38.42 but when i try to log into my account or in the public mobile app, it's trying to make me pay again in order to activate the plan. Can I get some help on what to do about th...
Missed the spot where i was to enter my referral code prior ti initiating payment. How do I activate the code to receive credit?
Account suspended, I now want to renew, but Public Mobile not accepting my credit card automatic payments. Tells me to check again later. I tried numerous times.
I did an activation with number transfer throgh the app which failed with an error. Then I get a txt message from my old provider and I answered YES. Next I put in my new PM Sim and now non one can reach me except PM numbers. Please help! I also can’...
My partner and I are about to register. Anyone want to sponsor us?
I have two numbers, one Fido and one Public mobile. I tried to port my other number (Fido) to Public Mobile. But I want to keep my other Public mobile number as well. My Public mobile got deactivated, and they changed my Fido number to Public Mobile....
I can make calls but I can't receive any? What's up?
I used to have a pay as you go Rogers account and had the old phone number on that old SIM card. The balance expired a long time ago. I tried to port that phone number to my PM SIM card. Since the old account had 0 balance and the SIM was deactivated...
I am trying to get a live agent to find out if the black friday deal will actually lower my subscription or if I will pay double the first month of change. Subscription was due on nov 24 and new cycle started today. So will I be charged for old one ...
On 22 nov 2023, I subscribe a plan with public mobile and order a simcard, before activate the service, I found myself is not suitable ti the service and ask for cancellation the shipment and unsubscribe the service, the agent told me the shipment ha...
Today I am unable to make any calls and get a verbal message from PM that I need to buy more minutes.My plan has unlimited calls in Canada, so that is strange. Data and Text are still working.I have tried to submit a 'ticket' but I have repeatedly go...
I am new here. I want to change plan from $34 20GB 5G to $34 5G 40GB after Current Subscription Cycle. but I got 2 questions:1. I knew the benefit of this change but any lost ?2. I see $34 5G 40GB plan on the 90 day subscription. Is that meaning my ...
Could you help me to switch from Bell to PM but keep my phone number please. Thanks
Hello, After finally getting through the sign up process it let me know the card was processed but there was a problem with activation. Not when I log in through website or app it asks me for payment again or to select a subscription. Any suggestions...
This phone-- Moto G 5G 2022--- Canada version PATE0008CA version is VoLTE enabled and registered IMS on PublicMobile network in Southern Alberta.5G preferred network and during call stays on 5G network.Removed old SIM from unregistered phone swap ...
I have just joined Public and I am trying to receive the verification text but it is not being received. But I am able to receive and send texts on my ported number using my new public sim so idk why it is not working
Hii set my son up with an account and cant seem to find his account anywhere, I thought it was under my account.He gets notifications on his phone,. I need to get into his account to update payment, but cant find it???
Hi there, I just created a new subscription, but it did not activate correctly. I changed my mind and will stick with koodo my old provider. Can I please get a refund? Thanks!
Hey PM, Do you remember your roots when you first started in 2010 then you were bought out by Telus in 2013? You were a low cost carrier for the consumers for ALL needs. Now you have shifted your focus on only 1 need DATA!!! And on defence mode when ...
I ported over to PM from Fido yesterday.My phone seems to work fine except I am not getting the OTS SMS from Public Mobile to finalize my setup. So, I can't access My Account via website nor app as they send the code to the phone number, but I am not...
Changed subscription plan yesterday from $34 20GB 5G to $34 5G 40GB. but when i go back to the main page it doesn't say which plan i had changed. I am now on the 90 day subscription plan, I want to be on the $34 5G 40GB. Tried to submit a ticket, end...
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