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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Lost previous reward credit

My payment is higher this month because I lost all the credit I used to get on the old rewards program, what gives?

Re: Regarding one-time BONUS $10 credit!

it has been 7 days and i still do not see the $10.00 bonus credit for activating my new account. What now?

Charge

Hij was charged $25 plus tax for mg plan instead of the $18 plus tax that it should be. Could you please look in to this for me? Thank you!

Resolved! Response time terrible on PB site

I wish Telus or PB would fix this. I waste more time on the web site waiting for response than on any web site I use. No, or is not my phone or my connection. It is an underpowered web site. Please fix this. It's been abysmal response for years.

Voicemail

Cannot connect to voicemail unless I dial my own number each time. The call voicemail function does not work. Failed call.

How do i tell if my phone number transfer is working?

I switched over on sunday, and authorized the transfer for my mobile but its been 3 days now and still havent been able to receive texts or calls or voicemails. I tried re transfering the number today but still havent seen or heard anything.

sim card delivery

I have ordered a sim card, but it has still not been delivered after the expected delivery date. How can I track the order or get in contact with manual customer service?

flip phone

i'm thinking of getting the nokia 2780 but i want to make sure public mobile is compatible with it first. i saw some people say yes but these replies were a bit dated and i don't want to end up with a phone i can't use. anyone knows? thanks!

Cannot log into my account

I am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:Using the appUse a different browserUse a different computer None of which have worked.

Public Points rewards.

I signed up for Public Mobile probably a decade ago, and was told my earned rewards would continue as long as I was a subscriber.Now, you've forced me to your much more lucrative (for you) Public Points program, which I didn't want, and an $11/month ...

Phone transfer not complete

My husband just signed up. We think we did the process right but never received the text that the phone # transfer was completed. First requested the transfer then followed the steps and put in the pm SIM card. Received the approval test and confirma...

Resolved! Subscription not activated.

Got stuck on step six of activation. Gives me an error that says "Subscription not activated. Click below to contact a customer support agent."The link takes me to a chat bot that runs me in circles. Is there an actual support phone number? I'm alrea...

Rewards

I was thinking of changing from the $15 a month plan to a 3 month for $19 a month plan, but wonder if I would lose my current discounts. I am paying $8.96 for that $15.00 plan.

Switch to 90 day 3gb at 4g speed subscription

I'm wanting to change my subscription to the 90 day 3GB at 4G speed plan but am unable to. Is it possible to such to this plan?

Resolved! Voicemail says no messages

I have 3 voicemails but when enter password says no messages, same issue as someone else I think

Suddenly getting "Not registered on network" error

I have been with Public Mobile for years (Long enough to be royally pi$$ed about the rewards being clawed back) Same number. No changes. Suddenly this afternoon I lost phone service. It keeps saying "Not registered on network." Texts bounce back. Is...

Resolved! Cancel change plan on renewal?

Seems like system has changed from last. Previously you could request a new plan for change at next renewal and if you did not want it you were able to cancel the change. How do we do it now or can we?

After 24 hours, still can’t receive phone call

Hi I did transfer phone number while activating my service. Now after 24 hours, I still can’t receive phone calls. Can anyone help

Subscription Not Activated

I attempted to switch from Koodo to Public Mobile today but I'm getting the "Subscription Not Activated" error on the last step. I tried to submit a ticket, but I'm using an eSIM and the field that requests a SIM card number is broken and won't let m...

phone not working

why is my phone seemingly disconnected even though I make automatic payments and then when I log in it will then work again!!!!

Voicemail

My phone shows I have voicemails but when I try to access says no messages

Missing my 240 GB of Bonus Data

Hello,I had 240 GB of bonus data added to my account for 150 days on March 20, 2024 and it is now gone.Can this be looked into and fixed? I hadn't even used it yet.Thank you.

Monthly bill

I was paying $30.51 and this month I was charges more than $38. I wou

How to change address

Hello,Just subscribed and noticed in my address that my unit number is missing. How can I add it as my SIM card is being mailed?Thank you

Double billing

I was charged twice on March 23nd and 24th, 2024 with the same amount. The previous month was correctly billed and charged. Please investigate.

US Roaming-Unlimited talk/Txt

i bought the add on $15 for US Roaming - unlimited talk/txt -- i am traveling to US MN --- text seem to be working fine but unable to make out call or receive call. Please helpthank you

Deleted my esim on old iphone, cannot access Public mobile or mail for verification due to 2fa

Deleted my esim on old iphone, cannot access Public mobile or iCloud mail for verification. Please help me add esim back to phone

Why am I being charged so much???

What happened to all of my rewards??? Also I pay for the 3 month plan and yet I have been charged different multiple payments multiple times. I tried to start a conversation but the chat bot tells me unless I give them a ton of personal information t...

Resolved! Text message

My friend just joined PM, but at her workplace, she couldn’t send text messages out on app, her data supposes be 4G but only showing 3G, she tried only turn on eight working WiFi or data , or both, but can’t send messages out, don’t know what’s wrong...

billing

I noticed this months bill that I did not get the reward loyaity of $4 and also I didn't get the reward autopay of $2 and my bill is $6.78 higher than it has been forever. Does anyone have this issue or know why the change? I didn't see anything o...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Lost previous reward credit

Re: Regarding one-time BONUS $10 credit!

Charge

Resolved! Response time terrible on PB site

Voicemail

How do i tell if my phone number transfer is working?

sim card delivery

flip phone

Cannot log into my account

Public Points rewards.

Phone transfer not complete

Resolved! Subscription not activated.

Rewards

Switch to 90 day 3gb at 4g speed subscription

Resolved! Voicemail says no messages

Suddenly getting "Not registered on network" error

Resolved! Cancel change plan on renewal?

After 24 hours, still can’t receive phone call

Subscription Not Activated

phone not working

Voicemail

Missing my 240 GB of Bonus Data

Monthly bill

How to change address

Double billing

US Roaming-Unlimited talk/Txt

Deleted my esim on old iphone, cannot access Public mobile or mail for verification due to 2fa

Why am I being charged so much???

Resolved! Text message

billing

Help Desperately Needed

My esim not working

Not able to call while in Mexico after switching t...

Cancel my Public Mobile line

Public Mobile Tech Team working on issue turnaroun...