Community

Resolved! Have not received sim card

Ordered SIM card on April 27, 2023, and haven’t received it yet. Order 341796. thank you

Resolved! I made the payment why my account is still suspended?

I recently changed the account info prior to the payment due date and I still got a message saying my account was suspended because of no payment. Then I logged in and made the payment again, and it’s still not reflecting on the payment history. 

Resolved! Add-on roaming service doesn't work

Today, April 25, 2023, I bought add-on service for roaming in US and paid for it $15 plus tax.For the last 7-8:hours I unsuccessfully tried to use this add-on. I already tried all your suggestions to make it work, but was unsuccessful. Therefore, ple...

Resolved! Autopayment card cancelled.

My autopayment card was cancelled and would like to know how I can make payment so I don't lose phone service while I wait for a new card, or can I have auto payment deferred until I get new card?

Resolved! My Phone number is being used by scammers

My phone number is being used by scammers. I need assistance to see what are the steps that I need to take to protect my number. 

Resolved! Termination

Hi! I got a phone call and they said they are from public mobile and they going to terminate my phone number. I need to know about this.Thank you.

Resolved! Update credit information

I'm trying to update my credit card info for my daughters account but can't remember her username and password..how do I fix this

Resolved! SIM CARD ACTIVATION

My number is not a Canadian number?? 

Resolved! Nothing is working!

My credit card expired and I didn't get into the account to change it in time. Trying to do that now but I don't seem to have the correct email or password or pin for my phone number (which sounds ridiculous, but in our family we have multiple accoun...

Resolved! Email Address

I cannot remember the email I initially registed phone number 902-xxx-xxxx.  Could you please send me the information so I can access account Edit by Dunkman: removed personal information

Resolved! Over charged

My auto pay didn’t kick in so I went and payed since I recently changed plans but when I paid for my plan I got charged 3 times for a total of around 120$ for a 40$ plan

Resolved! Unlimited incoming minutes

I signed up with Public Mobile about 15 months ago on the $15 plan.  I remember this plan had 100 Canada-wide minutes and unlimited incoming minutes.  When I look at my usage now, my incoming minutes are counting against my total 100 minutes.  Do I r...

Resolved! Missing Rewards Points

Hello, I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

Resolved! I haven't received a sim card yet

I bought it on April 1 online. It has not arrived yet.Please let me know how I can get it.Order number is 338634.Thank you.

Resolved! I have not received Sim card yet!!

I ordered it since April 21 to replace a damaged one and nothing arrives yet . I have been without phone number for 3 weeks.I live in Alberta and it's very important for me to have a contact phone number for any emergency due to the wild fire current...

Resolved! Service transfer

Hi guys, Can I transfer my public mobile phone number to an other company like under Rogers? But with the same phone number I currently have with public mobile, is that available?

Resolved! cant login in...my email changed....

Resolved! $40 / 15 gig plan

I am currently on the $25 / 1 gig plan and want to switch over to the $40 / 15 gig plan just for the summer.  Can I switch back and forth between the two plans?