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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When I log in it says "Something didn't go right while activating your subscription..."

Payment error

Hi! Happy New Year first of all.My question is this.I have been trying to purchase service plan using my Canada debit card(mastercard) but it's keep giving me an error. How can I fix it and purchase the plan with Public mobile? Thank you

My eSIM and my money…

As the offer expires by end of 31st December 2024, I switched from Bell to this. I subscribed, the money went out from my account. I've waited the process, bell sent a confirmation and I replied “yes”, and then the public mobile texted me and says th...

iMessage/Facetime/SMS stopped working after porting from Rogers

Hello, I just ported my number from Rogers to Public Mobile and now my iMessage/FaceTime can not be activated anymore when I select my phone number as the “send and receive” recipient. I tried adding my number to sign in and security setting per sugg...

Blocked Phone Number

I am changing service provider FROM Public Mobile to Telus. I need my phone number unblocked from Public Mobile.

Does a port from PC Mobile / No Name mobile requires to choose new PM number first ?

That is what I was able to find out searching the community.No direct port possible ?i.e. only after PM activation to request a number change to the existent PC mobile number ?How long does this process usually takes ? will the original number be ...

Transfer number failed

Subscribed successfully but number did not transfer

Phone was working in US but isn't now

I have been using my phone in USA for about 45 days, but now I cannot reach a signal, receive or make phone calls. I am at the same location but just cannot get service.

messages are not being delivered and I am not receiving any messages

My messages are not being delivered and I am not receiving any messages.andMy plan is 5G Canada and America Wide, but my phone is an iPhone 13 and it shows 3G

How to speak/create ticket with an agent to resolve billing error

Basically paid for a plan but did not activate the sim or number. its all in progress. I did this by accident. How can I cancel this charge on my credit card? I no longer want the account. I wont get ongoing monthly charges to my card? How can I con...

Phone plan didn’t change on renewal

Hi I had my phone plan set to change on Jan 1, 2025 (my renewal date) when I checked today the plan change didn’t happen and the page where it says new plan for renewal is gone. I had the $35 50gb and had the $35 70gb one set to change on renewal of ...

Number transfer issue.

Hi, so I’m a new customer of Public Mobile, I was originally with Rogers before, I was paying an ungodly amount of money for my phone plan and that’s why I changed to Public Mobile. But I had cancelled my Rogers phone plan three days before getting m...

Phone number porting

Hi I ported my phone number from Bell yesterday, since then I am not able to call or text or access data when I try to log in into PB I get an error code for Forbiden A1 can you guys please assist, I've sent many Cs_agent requested no returns this a ...

Activation not complete

We lost wi-fi connection during activation and it is not complete. Can someone reset our account so we can try again

Resolved! Plan change did not occur

Good morning, I was previously on the $35 US-Mex-Canada plan with 50 gigs. I noticed in the plans under my account that I could upgrade to same with 75 gigs and 1000 minutes. So I did and it indicated it would change on my next billing cycle which wa...

Change plan

Hi there i am trying yo change my subscription plan and it is not working. Need assistance.

Cannot login to account to complete setup

Good morning,I recently signed up for a public mobile plan switching from Bell. I am somehow locked out of my account, and cannot complete my set up. I've waited the 3 hours for it to unlock as suggested and also have reset the password but nothing i...

Resolved! Change phone number

When setting up my account, I entered the wrong phone number. I am not able to log into my account as it is sending the safe notification six digit number to the phone number associated with the account account which is wrong. How can I correct us?

Can't receive code or reset password

I can't reset password or use public mobile service, not receiving code.

Resolved! Us calls

I cannot make calls

Resolved! Fraud account

Hi everyone. How do you cancel a number here? Cant seem to find anyone that can help.i used to have a public mobile number years ago. Closed out. I was travelling in India Dec and out of the blue I have emails about a new account, new number and char...

eSIM to Physical SIM - No Service

Hi,I am a new Public Mobile subscriber. I initially set up my account with an eSIM, but it did not seem to actually work and my phone appeared to still be connected to Bell (old service). The eSIM created two profiles on my phone which just seemed to...

CS_Agent reply times on Stat Holidays

Yesterday I ported in a number from Freedom mobile and I've noticed a very strange issue, incoming and outgoing texts work well, data works well and so does outgoing calls however the incoming calls ring for a while and then hang up without going to ...

Puk code

Locked out of my Sim got a ticket so where is it??

Tôi mua một cái esim. Nhưng không thể gọi và sử dụng dữ liệu mặc dù tôi đã nhập mã kích hoạt chúng

Tôi mua một cái esim. Nhưng không thể gọi và sử dụng dữ liệu mặc dù tôi đã nhập code kích hoạt chúng vào điện thoại

Payment issues

Resolved! Number not assigned

I’ve looked through the threads of this topic but there’s not a solution as I think this problem is a bit weird. i got my mother an eSIM from pm but she didn’t tell me she had already paid for a sim from a different company i think freedom. So she ha...

$10 referral credit not applied

good day, i used a referral code when I signed up and activated my esim and new account but never received the $10 credit.thanks,

Cannot Receive a verification code in China

Hi,I suspended my account a week ago as going back to China. Then later to get a verification code. I resumed service on Public Mobile, and I paid the subscription just 15 minutues ago. But I still did not receive the verification code through messag...

new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps se

new Sim, chose number, said it was activated, never received code to confirm phone,eversaf keeps sending ,i dont receive code

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