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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing payment information

How do I update my payment information. Every time I try it won't accept. How do I get answers to questions? How do I get help or customer support.

My old number

Hello there this is Senait I have knew public number I need my old number Just I need to send me a message to answer yes for my old number?

credit n rewards

I am satisfied with public mobile services thank you Can i use credit on my account and reward points at same time on a plan. ?

imessage not activating

I have had this problem since yesterday, I ported my number from lucky mobile and my new phone is working fine other than imessage and facetime won’t activate. On top of that my old phone hasn’t deactivated itself like i’ve heard it should so i’m thi...

Lost phone

How do I let them know my phone is lost? I give email address, password, and then they send a verification code to my cell phone to make sure it's me before I can get into my account. It just goes around in a circle, I cannot get into my account, wi...

Resolved! Losing Rewards when changing subscription plan

My current subscription is the $15 plan, but with $2 prepayment discount and $3 loyalty reward, I'm paying $10. I am considering switching to the 60GB/$40 plan, thinking that it's $25 extra. However, the system wants to charge me $40 plus HST, i.e....

Calls Drop with US talk/text/data bundle

I can't make any outgoing calls with my add-on while travelling in US. The Chatbot is useless. How do I get in touch with an actual human for a refund? I've paid $30 for a plan that isn't working.

What to do for double charge?

Hi folks,I registered for the service during the Black Friday weekend and I'm really enjoying it. However, there was a problem with the billing when I first set up my account. Initially, I faced an error during the signup, which resulted in a charge ...

eSim

I just created an account two days ago and there was no eSIM QR code in my welcome (account summary) email. Cannot get hold of any customer services. Please advise.

Esim

Just signed up and got an error that the eSIM wasn’t installed. I can’t seem to figure out how to get ahold of anyone.

Resolved! Account has been locked

Too many log in attempts resulted in a locked account. How do I unlock it?

Resolved! Referring friends points

I referred a friend with my code. How long does it to take to see in my account ?

Resolved! Subscription Plan Change

My current subscription plan was purchased last Boxing Day and was valid for 15 months.If I purchase a Boxing Day plan today, will it start once my current subscription ends or will it take effect immediately?

Resolved! How do I log in when my email (username) doesn't exist anymore

How do I log in when the email (username) that I use to login with doesn't exist anymore? I use the "forget username" link and submit my phone number. The system then sends a reset link to my associated email... that doesn't exist. Please help!

Resolved! How can I make calls to Ukraine ?

Does anybody know how to use my international minutes ? I can't make a calls to Ukraine .

Resolved! Will I get money refund?

Last month I joined public mobile 5g plan. But my phone doesn't support telus 5g internet(no band). But my billing cycle is yesterday it auto payed. I want to switch to rogers to access 5g internet. If I port out my number and cancel my service will ...

Need code to confirm number

I can't confirm number to get full access or to even use phone. I need agent to give code

messaging

I have unlimited voice and message but my messaging is not working when I'm not connecting to a WiFi

Resolved! Stop scamming people

Public Mobile, last month your CS said they had cancelled my subscription and I would get my refund. That never happened. On top of that you guys charged me again this month!!! Your submit ticket doesn’t load. Your contact agent page isn’t working as...

Resolved! Unable to access account

When I try to access my account both from my browser and the app, I am told I need to start an activation but I have active service and have had active service for many years. I double checked and I have paid for my service, last payment was made a m...

about an ecsisting number

how could i ad my credit card to my account

Resolved! Not getting service i paid for

@Support @publicmobileI paid for a US/Canada plan for $50 a month and I am not getting that service. Contact me now

Resolved! New Phone is SOS

I got a new iphone and switched my SIM card over from my old phone after I transferred everything frozen my old phone and now the new phone is in SOS mode but I am still getting calls and texts on the old phone with no SIM card.

Resolved! I want to set up a new phone number on my wife account

how can i access my wife account if the number it was set up with no longer works , I want to set up a new phone number on her account

Resolved! Need to change my account activation to an eSIM, not SIM that will be mailed

Hi, I am looking for info as to how to change my account to an eSIM card instead of being mailed a SIM card which will take too long (i live in a rural town). I tried to sign up on my phone and it didn't give me the option to select an eSIM card. O...

Resolved! Creating new account to get new offer.

Good afternoon, I would like to switch my account to one of the new boxing week offers. But the offer is not available when I log in. I believe it says it is for new activations. Is there any way for me to get the new offer? Could I make a new accoun...

Changing Subsription Plan

I am a new customer to Public, and ported with the Black Friday Deal - $29 for 10 GB. I would much prefer to have the $24 for 4GB as I don't need as much data. I understand from reading around that this is for new customer activation only, however, i...

Missing points

I'm missing points.i payed for 90 days on my plan and i still haven't received my points from December the 13.

new plans available for existing customers?

Hi, is anyone aware of Boxing Day new plans for existing customers? I only see great new plans available for new customers. Thank you!

Resolved! Need my PUK # 8 digits. Locked out please help.

My wife needs a puk number, but in order to get it she must log in to her account, which she can't do because she can't receive the text to verify her identity. Catch 22. So what's the solution?

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