Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good day, I have to restore my iPhone. Will my eSIM settings be kept?
Hi!How can I cancel a subscription not having the number (SIM) anymore!? The website (poor one) as the customer support does not provide the info. Now to access my account its asking for a code sent to a number I don't have access anymore (never aske...
I bought two physical sim cards almost 2 weeks ago, and on website said 2 days and you get sim card, but I didn't get.
My payment was taken in my account but when I login to check my account I am receiving this message...why is that? Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account ...
Hi, my Public Mobile subscription ended sometime in January, and I manually paid to renew it on January 12th, 2024, but I still have no service. I assumed that since the payment was made on Sunday, that's why I didn't have cellular service.Please can...
Hi,I've recently joined PM but my voicemail does not seem to be setup correctly. I'm using an iPhone when I hold down "1" to dial my voicemail is just shows "Calling... Voicemail" but nothing happens. I can access voicemail if I dial my own number ma...
Hello!I switched to PM a couple of weeks ago, from a referral but the credit has not applied to neither of our accounts, would anyone have any idea why that is? Also, I traveled to the US a week after transferring and the data did not work, it was br...
I have been a Public Mobile subscriber for 6 years on a Samsung Gallaxy 8. I just bought an iPhone 11 from Orchard that came with a Public Mobile sim card and "switching" instructions. Is there anything special I need to do? I have some rewards on...
Hi there, I was trying to go through the process of redeeming my reward points for My payment for the January billing/payment.But unfortunately, I did not have that access once I pressed the category to redeem.I would appreciate it; if you could help...
I have been with public for many years wonder who I talk to about getting a better plan
With the plan 5G unlimited can-us-mex. I’m trying to confirm you do not need any add ons when travelling to USA and Mexico.
After logging in with email and password, I seem to be logged in but cannot go any further. I really need to get into my account soon, but when I click on the my account button, I get a small message in the top left corner of an all-white screen, "F...
Hi,My Public Mobile website sows the following after authentication. Please resolve at the earliest as it is not allowing me to see any information.https://myaccount.publicmobile.caForbidden A1I have tried two browsers. Same erroneous result. Please ...
as of yesterday I have not been able to make outgoing phone calls on my iPhocan call me. Anyone know how this can be fixed
I have aquired this phone recently, samsung galacy s205g, thinking I will be enjoying 5g speed. I could not get any 5g internet speed mobile network. all i was able to get was LTE. I checked the settings of the network and I did not see any 5g optio...
Need help from a agent to get into my accoung
I’m going to US next month. I just want to use my phone 7days in US. I’m thinking about to change my subscription to use in US only next month. Then I’m going back to my original subscription. Do you think it’s not issue? I just want to be back my o...
I'm travelling to Asia and need my number to be active to receive clients calls and texts. However, Public Mobile doesn't seem to support international roaming. Is there any way you can roam with your number? Anyone tried?Thanks!
During a call, public mobile tells me I have no more minutes, but it is not true. Also, during a call, I get disconnected.
My iPhone continues to show my old Koodo number after I ported my number. When I try to change it in Settings > Cellular > My Number, the changes don't save. Is there a specific procedure for saving this change?
Hi, I ordered my SIM card on January 2nd and I still haven't received it. Any suggestions? Thanks.
This is an older phone my kid has been using for a while and we wanted to start a plan with PM. Most references say to use download the PM app to start a new service. My phone in incompatible with the PM app, and the matter further complicated by the...
I have not received my SIM CARD how do I get a new one or get one from a location?
Hello Community! I purchased this service for my two kids and one phone transferred over using the e-sim option no issues. Phone worked in 2 mins transferring from Fido. The other son's iPhone was not compatible for an e-sim that we attempted to crea...
During activation it prompts that the esim was not installed. How do i find my esim number
I am unable to call from my cellI can receive calls and text
I need to receive sms text message ie. Public Mobile my phone # from a source that uses an email address.I need (my number) ### ### ####@ email address to get sms text on my phone.What Publicmobile or Telus email address to use?Thanks for info
I'm currently in Florida with my Canada-USA plan and cannot make phone calls, call just ends? Data and text messages works fine. Any suggestions on how to fix this ?? I've tried calling Public for help and was sent to Telus and they were no help. Ask...
Hi Public Mobile Team and Community,My current subscription with Public Mobile expires today, and I’m planning to transfer my number to another provider. However, I’ve learned that my plan needs to stay active for the transfer to be completed.I find ...
