Community

Can't login with my account - Forgot my email but able to change password with phone number

Credit card expired, can't login to my account tor recover itI need help with the recovery of my account.Any moderators that can help me

Attempted to switch to Public Mobile today - payment successful but received Configuration Error 820

Tried switching to Public Mobile today. On the payment screen, after adding my credit card, it said my payment was successful, but there was a 'Configuration Error' (error 820).There was a link provided to 'submit a ticket' to have it resolved, but c...

Subscription not activated

Says "subscription not activated" I am a new subscriber, chose to use an esim, and transfer existing number from Koodo. My credit card has been charged, but I cannot get anywhere from the "Subscription not Activated" page. I submitted a ticket, but n...

My mexican plan is not registering on the local network but my mexican sim is working on the same ph

Add ons

Do my add one work right away

Activation of my Deal

Hey, I bought a mobile deal using the correct postal code etc. plus checked the coverage of my area prior. Afterwards I wanted to install the app to activate my deal, but it says it’s not available right now and that it’s probably because my location...

Parking a number out

I have been having issues with tying to park my Public Mobile number with VOIP.  The process has been an ongoing drawn out affair with blame being put on "upstream providers" of PM and VOIP not communicating.  This has resulted in extra payments on b...

Didn’t get temporary number

Hello, it’s been over 4 hrs… and I still can’t text or call, but data works..my iMessage / FaceTime still says Verifying..an email mentioned a temporary phone number?? thanks

eSim not activating

Went through eSim process and everything seemed fine. Received a message that eSim was not activating. Tried again with QR code a few times and did not work. Can I just eplace eSim with a physical SIM card?

Complete transfer and get service

I just transferred from Telus.  They have completed the transfer on their end.  But I was just told that transfer couldn't be completed by Public.  And I'm unable to log in.  And there's no customer support.  And I don't have service.  What do I do?

Payment?

I have changed the payments to another card on my plan as my previous card was compromised and cancelled. Now because of that my phone will not reactivate. I have 4 different phones and can not use any of them??? ThanksAdam xxx-xxx-xxxx

Unsubscribe

I want to cancel my account but cant do it online as account stuck in activation process. No sim card.. mail strikeCs agent says to get card from store or Amazon then conclude process.Doesn't understand/acknowledge that I just want out 

Tranferring only 1 number from a bell account

Hey trying to help my parents out. We have one main question. Right now they share a bell mobility account for both their cell phones. They both want to switch to PM at separate times (with keeping their old numbers) but is that possible if they are ...

Leaving Public to TELUS for at least 2 years.

So, my iPhone 8 finally seems to have died. I looked around for a good deal to purchase a new iPhone outright, but I was able to get a much better deal on phone if I signed up with TELUS.  My question is what my best path forward with the idea I woul...

Black Friday on Black Friday - What are your thoughts?

It’s my first Black Friday as Public Mobile customer. I’m curious to hear your thoughts on what to expect? As many assumed, the actual Black Friday brought an update to Black Friday deals on some providers. Fido/Koodo/Virgin are now offering $34/60Gb...

VoLTE on Public

Hello everyone,Does Public Mobile have VoLTE? A lot of people on here say they do, but I can't find the setting to turn it on. I have an iPhone 14, and it is VoLTE compatible with the TELUS VoLTE network.

Public --> Telus Porting

Hi Guys, I am having an issue when I am trying to port my number from Public to Telus but unable to do it. Tried to call Telus and they said this number is not active on Public Mobile. I am receiving and dialing call from this number without any issu...

Activation

Hi all, I think I have submitted ok but how do I know? How do I know when its done, and when should I put my sim card in. Thank you

No longer able to place orders intl calls

Hello, I had 500 minutes bonus intl calls before I used to call Morocco many times. recently it stopped working, I now have an unused 500 minutes bonus, each time I try it tels me “5B1 you have reached a number that is not equipped to receive phone c...

Subscription Change not reflected on Public App

I changed my subscription to a new plan on Nov 24th. The Public mobile app is still showing my old plan. When I sign in on the Public site it shows the upgraded Subscription but not on the app. 

Overcharged for a year!

Ok, granted... I should have noticed before today, but...Black Friday 2023 I went looking for deals for both my wife's plan and my own.  She was previously was on 3G speed and 1GB data and I was paying $21/mo.  I didn't find any deals that I really l...

Number Transfer - Cancel shared account?

I just subscribed to PM and want to port my number over from Telus. My husband and son also share my Telus account - I will be signing them up for PM next. When I go through the app to transfer over my number, it wants me to authorize the cancellatio...