Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is some information if you are planning on porting your existing Telus phone number to replace a public mobile number.1. if your get an error when porting your number using your IMEI phone id, try using your Telus account number instead. This wo...
I've had this problem with Public Mobile for years. It's persisted across several Android devices. I currently have a Samsung S24 Ultra. The problem is weird, here is what happens. It only happens when roaming in the US. I see a 5G symbol for a fract...
The 96 years old senior is currently paying Public Mobile a monthly $20 3G plan with only provincial calling. Her mobile phone usage is extremely low. The phone is used mainly for emergency calls. What is the best plan Public Mobile can offer to the ...
Hi,I recently purchased a Public Mobile subscription with eSIM support for my iPhone XR. Although my phone supports eSIM, the Public Mobile app is prompting me to update my iOS in order to use it. I'd prefer not to update my iOS, and I haven't been a...
I received an offer for more data for $29 per month. I pay now $25 for my plan. Would this mean I would only pay $4 more for more data or $29 on top of my original $25 plan?
I have referred my husband and have always received a dollar off from my payments, but now I don't see my referral points. When I go to the referral tabs, it shows 0 referrals, I don't understand why my referral point shows zero. Please help and advi...
Hello,I have two main questions:1) From where do I temporarily disable my phone plan? I will be travelling overseas and would like to pause my plan for a month or two.1.1) For how long can I disable a plan at once? And how would I have to resume my p...
I lost my credit card, can’t pay it with the automatic payment method.
I submitted a customer support ticket several days ago and haven’t received any response yet ?
Hi Community: I paid my subscription recently. When I attempted to transfer my number in step 2, the process stopped, saying I needed support to complete it. By checking the FQS, I found out that when trasfering from Koodo, I needed to select "a new ...
Hi everyone,can anyone know how to cancel automatic renew plan? Please let me know ASAP. Thanks a lot! NaNa 8
One account has the $34 US/Canada plan.Question: Am I only permitted one redemption of 15 points per month to reduce my bill by $15?
I received a message from PM that no funds were available.On PM self serv I paid $28.74 Mastercard:Edmonton self serv. The same day May 09 I was charged and paid $28.74 through PM Vancouver Mastercard (automatic payment) So paid twice on may 09 Pleas...
According to Public Mobile, you can download an eSIM and place it on an Apple iPad that has LTE and use the data from the data bucket. But you can't download an eSIM for an Apple Watch ??? This makes ZERO sense!! LOLhttps://productioncommunity.public...
Hello,I've just been switched over to the new Rewards and do not see my loyalty recognition points. Am I correct in assuming they now only appear every 12 months on my anniversary date with Public? I do not recall exactly when I joined, does anyone k...
The new iPad Air is eSIM-only. Can I sign up for a new Public Mobile plan on the iPad and activate with eSIM?
I recently did an OTA software update on my Samsung phone from One UI 6.0 to One UI 6.1 using 2GB of mobile data. The 2GB shows in PM's history but was not added to PM's usage tally.Are software updates using data not counted toward the monthly allot...
The list of phones that support VoLTE is 2 years old. How can I find a current method to know if a phone will work or not? When looking at Samsung "A series" phones for example I see some listed as Canadian and others international versions. B...
I am on the grandfathered $15 plan (100 minutes with 256mb data). I have been special-offered a new $21/3gb plan. Is this the same plan that is being offered for new subscribers on a 90-day subscription for $19 -- that I can also now have with a 90-d...
Must cancel service to teens' phone but do not have access to public mobile account.. Payments from my Visa debit
I know Public changed to a new rewards system, but what happened to my previous rewards?? I've been with these guys for a number of years and only have the basic plan because I seldom use it. Between renewal and referral rewards my bill before tax wa...
I received a great offer for faster network and more data. However no mention of texting. Does that mean I will be losing the unlimited text I have at the moment if I take the deal?
I availed a canada wide rewards and only used 50mins out of 500mins. Is there any way that i can use them? I badly need them since i have used up my regular call subscription
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Hi all, I switched both my phone and my wifes at the same time to public from bell. My phone worked great after 30 minutes but my wife's phone after 5 hours still isn't working, I have to use my phone to write this as her phone won't connect at all....
Did not receive new SIM card. I already paid***@***
Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!
What if $19/1GB Date at 4G Speed after your included high-speed data bucket is exhausted, Data speeds reduced to a maximum of 512Kbps or I have to buy add on data. Thank you.
Hey @CS_Agent! I also apparently made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfe...
