2 weeks ago
I paid for subscription just to find out my phone is not esim compatible. Can I get a refund?
2 weeks ago
iPhone XR supports eSIM and will work with PM
Message PM and see how they can help
2 weeks ago
The phone I have is an Iphone XR. Do you know if that model would cause a false negative?
2 weeks ago
what phone do you have? maybe that is a false negative. Ask PM to check or maybe provide refund
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago - last edited 2 weeks ago
@MattGrill wrote:I paid for subscription just to find out my phone is not esim compatible. Can I get a refund?
Hey @MattGrill You can ask for a refund creating a ticket this way. However, the options to pick up a SIM card faster is below it.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
To get a new SIM card the fastest routes are these.
https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.
Amazon - Here you can get it cheaper and maybe a few days wait $4.99