Cs support

[Janie2]

Contact me phone transferring problem

[hTideGnow]

HI @Janie2 

is that a problem with transferring into PM?  Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

[Phil_Adelphus]

@Janie2  Are you transferring into or out of Public Mobile?

[slusagm]

PM won't contact you. Here, everything is by ticket and message

but you are lucky if you are porting in your number, there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them