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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Lost phone and sim card

My friend lost his phone. He was on a prepaid plan with public mobile. Can he get a new SIM card with the same phone number by going to the store? He seems to think that because it's a prepaid plan, it's impossible to get his number back. Please help

Resolved! Unable to login/change password

Hi I'm unable to login my account or change password. My phone service is locked and I've been making continuous payments. Don't know what's happening pls help

Mehrin by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone got hacked and they changed my sim card number

Hi there, my phone got hacked today and the hackers changed my sim card instantly making me lose access to my public mobile account and all my other financial accounts since they use 2 factor aunthentication. I've been frantically calling all my fina...

sharlener06 by Great Neighbour / Super Voisin
  • 483 Views
  • 5 replies
  • 0 Bravos

My phone shows: "No Service"

Hi,  My phone shows "No Service" all of a sudden. I have restarted my phone, but that does not seem to fix the issue.I have turned on airplane mode, and turned it off. I have also turned on WiFi, and turned it off again. I am unable to make calls. 

ranahamza by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos

Resolved! account

How can i add my husbands mane to my account as a contact person.

Nannydi by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Resolved! Travel to Austria this June

I am planning to travel to Austria this June. What do I need to to to make sure my phone (messaging, calling, and data) works there? 

JohnDiSciullo by Great Neighbour / Super Voisin
  • 386 Views
  • 10 replies
  • 0 Bravos

Resolved! Suspension of an account

hi,  I heard that you can suspend the cell phone account for 3 month(or 2 month) while keep the phone numbers and have the cell phone bill start charge on the 3rd month. thank you very much.

Yuzhexue101 by Good Citizen / Bon Citoyen
  • 307 Views
  • 6 replies
  • 0 Bravos

Resolved! Out going call not working

Hi,I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.1) Switch off the phone and restarted2) Tried airplan mode3) change net...

ck7 by Great Neighbour / Super Voisin
  • 283 Views
  • 3 replies
  • 0 Bravos

US Data

I am in the US and close to using up my 3GB of data from the add on and I will be here for a few more days.  How can I add more data or can you only use one add on?  I need data for driving purposes so this really sucks.

Ronvw612 by Great Neighbour / Super Voisin
  • 269 Views
  • 5 replies
  • 0 Bravos

Unlock phone

Just wondering if there is a moderator out there who can unlock my phone. I purchased another and would like my old one unlocked. Thanks. 

Ashleyroy1974 by Great Neighbour / Super Voisin
  • 327 Views
  • 9 replies
  • 0 Bravos

Big Usage Error

The usage summary shows I have used a substantial 2.33 gigabytes of data while the day-by-day usage shows a total of only 240.48 megabytes in this billing cycle. The latter is typically what I experience as a low usage user. I am troubled by this ine...

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jafi by Good Citizen / Bon Citoyen
  • 330 Views
  • 9 replies
  • 0 Bravos

My phone isn’t working

Account says active but won’t use any data so when out of wifi nothing will go through. 

Amyshen by Great Neighbour / Super Voisin
  • 276 Views
  • 4 replies
  • 0 Bravos

Resolved! Long distance calls disabled.

Hello,As shown in the below information, I still have 257 mins left for my long-distance call. When I tried to call a long distance, I am getting rejected. Would you please fix this issue for me. Below is information copied from my account:"500 mins5...

nmumin by Good Citizen / Bon Citoyen
  • 742 Views
  • 12 replies
  • 0 Bravos

Can't log in

I need to submit a ticket as I can't log into my account. I did try to reset my password and it said it was successful. However, when I try to log back in, it says email and/or password does not match. Now I am locked out (for 3 hours??). My credit c...

Bgeorgie by Great Neighbour / Super Voisin
  • 289 Views
  • 5 replies
  • 0 Bravos

Resolved! Did auto-pay change to automatic top-up?

I just noticed this this month.  Usually I get a reminder a few days in advance to ensure that I have enough funds to cover my next month's payment.  I'm on auto-pay.  So usually after I get this message, I go into my account and check my balance.  I...

mobileguy by Model Citizen / Citoyen Modèle
  • 649 Views
  • 6 replies
  • 0 Bravos

Resolved! International texts and calls

Hello there,I am leaving Canada to Jordan for a vacation. How can I keep receiving texts or calls while I am outside Canada?Your help is appreciated!

Abusaleh by Great Neighbour / Super Voisin
  • 381 Views
  • 4 replies
  • 0 Bravos

Resolved! How can I add the ability to call

Australia  my buddy called me, but I want the ability to call him back. A single number. Can I add one number to the plan? If not, where do I request the feature? your friend, JB81

JB81 by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

Resolved! Reset password

Hello... I am having problems signing into my Self-Serve account.  This seems to be an ongoing problem with my account as I can see from the message history.  I have tried to reset the password a number of times but keep getting a message telling me ...

Domgodess by Good Citizen / Bon Citoyen
  • 333 Views
  • 2 replies
  • 1 Bravos

Resolved! Can I CANCEL my purchase of a SIM card?

HI,I'm a foreign traveller and just bought on line a SIM Card at Public Mobile.The shopping page informed a shipping delay of 2-business days, so I confirmed my order.Then I received a confirmation email stating that the delivery would take 5 to 10 b...

a3por4 by Great Neighbour / Super Voisin
  • 499 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account

Password changed successfully in MY Profile, but can't log in

Melvs by Good Citizen / Bon Citoyen
  • 295 Views
  • 3 replies
  • 0 Bravos
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