Community

Port in my number issue

I just requested a port in my existing Fizz number. It was okey on the Fizz side but I got a message from PM saying it was an issue to finish the port in. Could you, please, help me to fix it?Thanks,Mia

Forbidden A1

I'm posting from an alternate Public mobile account. I created an account an initiated a port. Now I'm getting the error Forbidden A1.  @CS_Agent 

Hi 5G 20gb Data boxing week promo !

Hi signed up for 5g 20GB DATA , but the bill and the usage shows that i have only 10gb data . anyone have the same issue?// 

Porting error - saying phone number not recognized

During porting its saying phone no not recognized

Anyone know how or what action is required here?

Can't get code for new account setup

Hi there, I have 1 account that I'm logged into now for this message but trying to setup a second account with a different email.  Trying to take advantage of the boxing week sale.  I have tried from my PC as well as the phone app to create this acco...

SIM card price for the promotional $29 plan

Hi,I am a bit disappointed that I was forced to pay $10+tax for the physical SIM card in order to pick it up right away from the closest Telus store. I tried to explain there that the promotion says clearly that the physical SIM card cost for this pl...

Change my Public Mobile Plan

I would like to change my current plan to CAN-US-MEX5G 20GB FOR $29/MOThis is not currently on offer to me as an existing subscriber, but I would like to be considered for this changes since I have referred 3 or more people to change their subscripti...

$29 plan

I'm on the 4g $30 20 gig plan and would like to take advantage of the deal of 5G speed 20 gigs for $29.  Can I please move, the option is not in the app. 

block unwanted voicemail

I got scam voice mail everyday, the numbeI had blocked the call, but can not block the voice mail, How can block this scam voice mail?Thanks

close off account

Hello, I would like to close off my account while its still in preactivation stage. I made this account for my mom and now I realize that this service will not work for her as she is not very computer savvy. I would greatly appreciate any assistance ...

Public Mobile is taking money from my banking account (debit) two times each month

Hello everyone,I got two simcards for my parents who are newcomers in Canada about 6 months ago. Recently my mom realized that every month, instead of just 2 payments 9 herself and my dad) she is getting charged 4 times...does anyone know what's the ...

Can't make paiment

Hi,I just transferred my number to Public Mobile. It seems like the transfer went through, but there was an issue with the payment. I can't log in to my account to make a payment (Forbidden A1 error), and I don't have a PIN to make a payment through ...

Data in app stuck at November, doesn't update anymore

Data in app is stuck at mid Nov., it's the end of Dec. now.

how do i talk/chat to customer service agent?

i upgraded my plan (immediate upgrade) to 75gb and paid, but my phone is not reflecting. cant find any help on it. submitted ticket no replies either. please help thanks 

Subscription just activated and on hold

I purchased a phone plan on Dec 26th and ordered the SIM card to be delivered, it arrived today (Dec 30th). I was charged for the plan thinking that it would start once I activated the SIM card today. After activating, the app told me the subscriptio...

Day two of new subscriber not being able make or receive calls

I started the process of signing up as a new customer, with new number yesterday morning at 7am… it is now 11am of the second day.my account is set up, and the sim is activated, and I am able to send sms messages, and can use data… but I can’t make o...

No Esim

Hi,I successfully ported out of Koodo. My phone has no cell service and I don’t see a public mobile eSIM. I only see a Koodo sim which does have my existing number. What should I do

Refund

I subscribed on Dec 22 the $29 with 10 G CAN-USA-Mexcico plan and paid with my credit card. On Dec 29, I changed the old subcription with the new Boxing week special $29 plan with 20 G. My question is when can I expect a partial refund for the first ...

Re: Canada-US-Mexico plan - the fine print

Hi, can you tell me if incoming calls from Canada to Mexico on this plan are placed the same as if I was in Canada?

Switching plans

hi all I picked up a plan $29 Canada/US 10 GB on BF but now there is a new plan showing up in my profile which is exactly the same plan but now with 20 GB of data. Can I switch to this plan without any penalties etc. Please advise.

Change plan

How would you go about changing your subscription before the original plan’s SIM card is delivered? I cannot access the app without the new SIM. For reference I am looking to update to the 20GB Canadian subscription plan before the boxing week deal e...

lost phone with sim card

hi what I need to do, if my sister lost her phone with sim card. need locked account and stop every month payments. don't remember password 

Re: Just ported to public mobile but not receiving calls or SMSs ?

Hi I recently ported a couple days ago followed all prompts I cannot make any calls or texts please help phone number is 647-829-4393