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Resolved! Promotion unable to be applied - help!

Hi! I hope everyone's doing well. I'm having a little trouble with my plan activation and hope someone can offer some help. Thank you in advance! A little over a week ago, I saw that Public Mobile (PM) had a promotion where you can get the first mont...

ashleys by Great Neighbour / Super Voisin
  • 494 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card hasn't arrived yet....

We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.

cbetson by Great Neighbour / Super Voisin
  • 593 Views
  • 4 replies
  • 0 Bravos

Resolved! HELP!

So i'm trying to get back my old number from when i last used this service provider due to that number being connected to several important accounts that require 2FA and a text message and when i signed up on a new account and tried to customize the ...

Resolved! Re: my login is disabled

Hello I manage my special needs sons phone plan. I recently received a message that the payment did not go through. I need to update the credit card info to pay my son's bill but my login has been disabled. does this happen when you don't log in for ...

AshleyB84 by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting previous phone number

I just signed up to public mobile and I want to port my existing phone number from Telus.

Willow3 by Great Neighbour / Super Voisin
  • 399 Views
  • 1 replies
  • 0 Bravos

Resolved! promotion about second month of service free

I got an email about a promotion for second month of service free and a one time data of 5GB free. If I activate by a certain date. The problem is I already activated the sim card before I got this email. How do I get this promotion?

jamesmsun by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Resolved! Billing

I have funds in my account, enough to pay for the next 3 month billing. Will PM take those funds to pay the bill or will they try to remove it from my credit card?

baldy1 by Good Citizen / Bon Citoyen
  • 255 Views
  • 3 replies
  • 0 Bravos

Resolved! Incorrect province when choosing plan

Hi all,I just activated my sim card this morning. When choosing plan, I did not change the province to Quebec (where I currently live) so the plan is $25/month instead of $23. What should I do now

bkuyen by Great Neighbour / Super Voisin
  • 414 Views
  • 7 replies
  • 0 Bravos

Resolved! Renewal problem

I changed my plan on renewal, made payment, but my service is still suspended. How do I resolve this? Please help.

hmungondori by Great Neighbour / Super Voisin
  • 473 Views
  • 9 replies
  • 0 Bravos

Resolved! Paying online

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

Lms1967 by Good Citizen / Bon Citoyen
  • 691 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot pin, email, and password

I had auto pay for my public mobile bill it automatically charged my credit card my credit card was stolen so i had to get new one with new number so the bill wasnt paid but I forgot my pin, email and password for my account with the bill what do I d...

Nkendell by Great Neighbour / Super Voisin
  • 921 Views
  • 4 replies
  • 0 Bravos

Calls from india

Hi, I am going to India for few months. I want to keep my phone number and still make and receive calls to/from canada. Please suggest any addon available. Thanks

Jasgrewal by Good Citizen / Bon Citoyen
  • 441 Views
  • 5 replies
  • 2 Bravos

Resolved! Referral not credited?

My wife needed a new provider so I bought her a public mobile sim and she set up an account with my referral code yesterday but I just realized now that I didn’t receive a notification that a new referral was added nor if I check my account did it ch...

Pmcchesney by Great Neighbour / Super Voisin
  • 580 Views
  • 5 replies
  • 0 Bravos

Phone not ringing going straight to voicemail

When receiving calls my public mobile phone will not ring but go directly to voicemail.This is a new issue and is not super consistent as about 1/5 of calls actually go through. After looking on the community discussion boards I found that you need t...

calebdueck by Great Neighbour / Super Voisin
  • 743 Views
  • 10 replies
  • 1 Bravos

Activation error

I have already filled out the first step LET'S GET STARTED. And then the second step PHONE NUMBER ,I typed the previous account number and it said 404 ERROR and the website is down. I just updated refreshed and went back the first step. It says INVAL...

Mindy208 by Good Citizen / Bon Citoyen
  • 425 Views
  • 8 replies
  • 0 Bravos

Resolved! One Month Free and 5 Gig Question

I've read through the forum regarding the promotion and understand it can take up to 30 days for the bonus to be applied. I registered my e-mail multiple times for the promo but never received an e-mail for signing up. I then registered my new sim ca...

goatowlpig by Good Citizen / Bon Citoyen
  • 472 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card not delivered

How can I know when I’d be receiving SIM card? I’ve ordered it a week ago and not a single sign or email to confirm!

Tarekalshawa by Great Neighbour / Super Voisin
  • 333 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

I'm trying to pay my balance on my account and I can't get into my account. It says my email doesn't work even though I'm receiving emails from them. I tried to call *611 but I can't remember my pin.

Stefsugar12 by Great Neighbour / Super Voisin
  • 287 Views
  • 3 replies
  • 0 Bravos

Resolved! Problem with outgoing long-distance calls

When I make a long-distance call to a number in ON, they cannot hear me.If I receive an incoming call from that same number in ON, the call works, that is, we are able to hear each other.If I make a long-distance call to a different number in ON, the...

NoelG by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto Pay

How do I change the expiry date for my credit card on auto pay? 

4kkarlii by Great Neighbour / Super Voisin
  • 443 Views
  • 4 replies
  • 0 Bravos