Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Dear Customer Service,I am writing to report an issue I am experiencing with my recently activated phone number (ported from Fido). While I am able to make and receive voice calls, I am unable to activate the Wi-Fi calling feature on my device.I have...
I just subscribed. I am trying to port my number. I got the message from my SMS and tried to reply back but none of the messages will go through. I cannot call them either. After the 90 mins they have sent me another text and I still cannot respond. ...
I was able to sign up to the $35 Boxing Week price as an existing user. My wife isn't, I guess since her current plan is $1 more. The chatbot says the offers should be available to existing accounts. A PM representative messaged my wife saying it's o...
Currently on the $40 75G Canada USA deal .. if I downgrade to a $30 plan immediately will that activate my renewal for the $35 75G Canada USA Mexico Boxing Day offer ? which I could then sign up for either immediately or wait for renewal date . ...
Below reply from Public Mobile Chat box CSA (dd Dec 30 4:48pm PST) stating the subject plan avail to existing users as well.///quote///Here is the most relevant information I found for you. Hope this helps!The $23/mo plan with 6GB data and 100 monthl...
I got an email saying I had successfuly transfered my number. The number shown is not correct however and now I'm not longer getting the six digit code sent to me and I can't log in to change the number.
Hi there, upon activating my account I had issues with no service as per the FAQs I deleted it and I couldn’t re-download it. I was having issues hearing back from somebody that I opted to pay for another ESIM. I finally got service, but could you pl...
Hello all,I am a current member going from iPhone 11 to iPhone 16 Pro. I went to switch my Sim card over and it does not fit. Can you confirm this please? So am I to do the eSim thing now? Is the process for the eSIm the following: If you're logg...
Hi,I redeemed 15 points for $15 bill credit three times last year on Feb 23, and June 24 2024 (twice). The points were reduced from my rewards, but I did not receive any bill credits. I was still charged the same amount as my subscribed plan from my...
Hi,I am trying to setup a new account under a different email adress for my son. The account is already created and I already paid the first monthly subscription but now I am trying to log back in to select the phone number that will be associated wi...
Hi, I am trying to set up my new Sim with Public and I am assuming I missed a step when trying to activate it because I mistakenly put in the new sim when I wasn't prompted to. When I put in the new sim and when I tried to activate my account, it's s...
Hello, I just got my sim from Public and I did the required steps such as cancelling my old service providers and putting in my new sim. I can make calls but I cannot receive calls(it goes straight to voicemail) and I cannot receive texts either. Is ...
I purchased a new iPhone a few weeks ago from Accurate Technologies, which is an authorized Apple reseller.They warned me that the phone was locked to Public Mobile, so I switched carriers.I’m now on the Public Mobile network, and I purchased a new S...
Hi, my question is i have a long distance 1000 minutes but my Country not in that list, please how can i call or add Armenia in to that list ? thank you
I submitted a ticket yesterday asking for my puk code. I heard nothing back. Submitted another one today at day 12pm.Still have not heard anything as of yet. Do they always take this long to resolve an issue?
This morning I switched from Bell with e-SIM to Public Mobile with e-SIM. I have filled out everything including the account number from Bell to port my number over. I got the port authorization text message from Bell and replied with YES. Now my Pub...
Let's say I'm in Europe where PM roaming is not available. If I'm on Wifi, can I send to and receive from anyone worldwide if they have RCS enabled? Will it work on Android and iPhone now?If so, would be nice if companies send 2FA RCS/SMS. Of cour...
Hello,When I sign up the current subscription, it has the 1000 mo. long-distance mins to China, Hong Kong ..... However, I don't see this in my current subscription.Does my current subscription has - 1000 mo. long-distance mins to China, Hong Kong, I...
Hey community,I recently purchased a SIM card during the Black Friday sale and just received it. I want to activate it, but I noticed there's a Boxing Week plan available now that offers more data for the same price.Is it possible to activate my SIM ...
Hello,I am extremely confused. Public Mobile has an offer right now for $29 Canada USA Mexico plan. Everybody in my immediate family and many of my friends are able to access this offer and have switched over. Unfortunately, it does not even show up ...
Hi I am a new subscriber, but I accidentally chose to have a physical sim when I wanted my plan to be activated on a e-sim. Is there a way to change that?
Might be a dumb question but I want to double check.My current plan includes:15GB Data within Canada and the US at 5G Speed5G Speed up to 250mbpsUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messagingCal...
I just requested a port in my existing Fizz number. It was okey on the Fizz side but I got a message from PM saying it was an issue to finish the port in. Could you, please, help me to fix it?Thanks,Mia
