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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't login

This Public mobile kind of hard to Login if you wanted to do a forgot password for account,Always telling me locked when I only tried only once it says too many attempts not even close because I only tried once and locked me out.

Transfer phone number

I'm having problems getting my number transferred from my old provider. I got an error message that indicated a problem with my application which also stated that "someone from the team" would be contacting me shortly. That was several hours ago. ...

Imessage

Currently switch my daughter’s phone from the Roger’s to public mobile. Had her old number ported to eSIM. Currently iMessage can only send using her phone email. She can recieve phone calls but is unable to send a phone call. In iMessage her phone n...

Resolved! Add-on without a subscription plan?

I am travelling in Canada and US and got a subscription plan that ends tomorrow. Now I am in the US before flying back home on Thursday and want to ask if I can buy add-on only without renewing my whole plan for 3 days only.

New activation

Hi there, I set up a phone plan today for my daughter but nothing is working. No data no talk no text. I followed all the instructions, submitted payment and it says account is activated but we have nothing. I’ve spent 7 plus hours trying to talk to ...

Resolved! Unable to Cancel Subscription

I purchased a package and planned to transfer my Koodo number to the new account. However, I realized that the service has poor roaming support for SMS and calls, which is essential to me as I am currently in the U.S. I canceled the transfer, but I a...

Data

My teenager is ready to have data on our cellphone, but all the good offers are for new activation. She is at 13$/month. The only offer for me is 30$ for 20 go, which is too much for my teenager! I may have to change to Fizz or another service. Why...

Resolved! Community

I'm new, so I probably sound dumb but I can post here, how do I comment?

Resolved! Payment Vouchers

Hello,I want to get payment vouchers to pay for my subscription. I am having trouble with Recharge.com, is there any other place I can purchase vouchers online? Please tell me where I can get vouchers online, as I am not currently able to get it in a...

Resolved! Unable to send or receive mms

I have a OnePlus 11 and for over a month now I am not able to send or receive pictures or files by text. I have gone through all of the troubleshooting on here and cannot get it working. I have tried anything I can think of and still am stuck. If it...

Resolved! Airalo eSIM failed

The airalo eSIMs failed. And now Public wants me to activate with a physical Sims card. I have no time to go purchase a physical card. I have upgraded my phone in order to use eSims. (Public says that they will rembourse me but this is not the point)...

Whatsapp

I am trying to register my cell on Whatsapp and keep being told my number is not regnonized. Are we not able to use this app with a Public Mobile plan? Thanks!

Usage update.

My usage hasn't updated for a month. Why?

How to switch my e-sim to a new device

I’m going to be getting a new device and I already have an e sim for my current phone. Just wondering how I switch it to my new phone?

Using international minutes

Hello Folkswondering if you can help me with this one! i used up my 100 free minutes this monthbut I have 1000 free international minutes in the bank how Do I use these? thanks

Does anyone have trouble with realme 12 pro

Whenever I play games like PUBG and COD Mobile for more than 30 mins my phone heats up quite a bit and the performance starts lagging. I'm using a case but this seems excessive is overheating normal for this device or is there something I should chec...

Cannot receive SMS messages

I will randomly not be able to receive SMS messages from one contact on my list. It will be working fine and then cut out without me knowing. I can receive MMS messages and also send both SMS and MMS messages fine however. Does anyone know how to fix...

Lost cellphone. 2 POINT AUTHENTICATION

Hi,i lost my cellphone, i cant access my account because 2 point authentication.all i have is my email, and password.cant get 2 point pass from my email account either, because that also has 2 point authentication.how can i bypass 2 point to gain acc...

Resolved! Buying points

Hey! Can we buy more public points if we are short of some to make a purchase?Thanks

New UK plan

So I see a new plan about the UK 1000 minutes. How will that work ? Can you roam or do you have to turn your phone on and off?

I can't use #.....5091 now. What should I do?

Hello.I added # .......792 to my account # .....5091.However, the number .........5091 disappeared and only .......0792 is available.I can't use ......5091 now. What should I do?

Payment

Why won't my payment go through?

SIM card not working

Hi. I just subscribed to public mobile. My other provider has already transferred my services over, but my SIM card seems to not be working. Can you help me?

Cancel my subscription and Refund my money

I would like to cancel my subscription and refund the due amount of $21.47 as I am unable to activate e-sim as it says my phone (Samsung Galaxy A54 5G) is not e-sim compatible.

Resolved! Esim not working

Qr code not working. Getting error when scanning qr code “try again”. Wifi connected. Need a replacement esim.

Subscription cancellation

If I unsubscribed / cancelled my monthly data plan will I loose my current plan?

Unsubscribe and refund

I would like to unsubscribe and request a refund, as my Play Store is set to a different location, and I cannot download the Public mobile app.

invoice

Why weren't my points credit to my last bill in Aug...I lost my refer a friend and loyalty points...I've been with PM since 2017 and now have to pay full price.

Resolved! transferring PM line to koodos

I am getting a message saying that my account number doesn't exist. Does anyone know how to solve the issue of a PM account number that doesn't exist?

Changed email addresses. Can’t login. Need to ask billing question.

I was double charged on August 20/21, 2024 for $28.25. I tried asking for help in the chat, but can’t login to My Account because I changed email addresses and can’t recover/reset my password without accessing my email. Please help!! @CS_Agent

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