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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

doesn't work with phones from China

I gave Public Mobile my credit card information but can't finish activation because my Chinese mobile won't load any Google apps. Will it continue to charge my credit card every month? No one to contact.

Plan Clarification

Hi there There seems to be various responses, so I'd like to hear from those who have called the US and have roamed in the US in the past few weeks with this plan.I'm contacting you for clarification on the following plan: Canada-US Only Plan for $34...

New Subscription- selecting phone number

HelloI would like to select the last four digits of my phone number when activating my new SIM. How can I do this? The only options showing are the randomly generated phone numbers. How can I select the last 4 digits? Thank you

Change plan at activation

My neighbour ordered a Sim card and plan in March and never recieved the Sim card. he ended up ordering a Sim card from Amazon but he now wants the $29/40GB plan instead of the $34/50GB plan that he ordered. Can he choose it when activating the Sim ...

Eversafe verification going to new number! Activation wasn’t successful

Hello, I signed up for a new subscription plan and went through the steps to get a number. It prompted at the end with “activation failed”. I then tried logging in again through the app and it said “your account is associated with a number and subscr...

'Sorry, we’re not able to process this request at this time' Voucher error

Greetings All,I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.Is this common? How often should I need to wait before trying ...

Was it a mistake to sign up for this?

So far my experience has been really, really bad. Is Public mobile always like this?

No online help

I need public Mobile to contact me and change my card info

i want to transfer a koodo prepaid to public mobile please help

Resolved! Need customer service. Rate plan price change it self

Contact me ###-###-####

Resolved! Changing subscription

Hi currently I have one plan, but I want to change another subscription. what's the different between "change now" and " change on renewal"?

Resolved! Where on earth do I speak to a human being?

Ai chat is useless. Logins are broken(?). Twitter and Facebook redirect to the same useless ai chat. Messaging the supposed customer service person here didn't work. Where do I speak to a human being who works for Public?

Resolved! Roaming charges

I referred a friend to the $34 Canada/US promotion a couple of weeks ago. He made a call back to Canada from Michigan and received a pop-up message about a $14/day roaming charge. Now he's in a panic about having to pay extra fees because the whole p...

Number transfer not initiating.

Get error message when starting number transfer process. "System errorr".

Resolved! Cancel and keep current plan

Hi! I scheduled to downgrade my plan on my next renewal ( in 8 days) but I don't want to do that anymore. How do I cancel it so I can keep my current plan? TY

Resolved! loyalty bonus data not shown

Hello! I was part of the old PM rewards for a long time. But I don’t see the "240gb loyalty bonus data" under “Add-ons usage”. Please help. Thank you in advance.

Resolved! Payment Dates Changing???

Hi all, was just wondering if anyone else has noticed that their payment due date has changed? My payment had previously been due on the 19th of the month but now, all of a sudden, it's due on the 18th of the month. Likewise, my son's account had pre...

Resolved! Customer Service does not respond ?

Could someone message Fransico and ask him to please message me back. has anyone else been waiting 8 days with no service after pre paying only to be ignored by FransiCON

Resolved! My Account, Phones, Can't Log In

I lost my phone and cannot access MyAccount to speak with a CS agent due to the 2FA; How can I unsubscribe to Public Mobile? There are auto- payments being made to PM when I no longer have possession of my phone. Please help.

Resolved! SIM card not received

Hello,I placed an order for a Public mobile SIM card on 29th May, 2024, however, I am still yet to receive it (20th June, 2024) more than 15 business days later.Thus, could you please look into this and kindly re-issue the SIM card, if needed?Thanks,...

Resolved! Cancel voice mail

I want to cancel my voice mail

Resolved! $19/1Gb plan — speed is still 3G

I switched from the old $25/1Gb plan to the new $19/1Gb plan that is also supposed to include a faster data speed. My plan renewed nearly 2 weeks ago and I’ve only used about 1/4 or my monthly data, but my data is still only 3G speed instead of 4G. W...

Account issues

I dropped my phone in the lake..cant get verification code from my number not email how can I recover my account

Anniversary point system

Bart So I have sent a ticket to seek the answer to my question which is the following scenario:Joined June 9,2021 (anniversary date)Been getting $1 off per month from June 9 ,2022- 2023( 1 yr) . Then $2 off per month from June 9, 2023-2024.(2 yr)Then...

Resolved! Does Punkt work with Public Mobile in Ontario?

I am considering get a dumb phone and have been looking at Punkt. Does anyone know if it works well in Ontario?I did read something about carriers dropping 3G and therefore it will not work in the near future. I haven’t found any further information ...

Resolved! Slow speed in canada with my 5G canada USA plan

I’ve done a speed test and only get under 5 mbps download speed do you think this is right?

Resolved! 30GB loyalty bonus

Hi, I currently have a 30 GB loyalty bonus add-on that is good for another 100 days. I was looking at the plans and there is one better suited for me. If I change my plan will I lose my loyalty bonus add-on? Thankyou.

account increase

why has public mobile decided to change the charge rate on two of my accounts ,as i didn't authorize

Can I get Refunded if I changed my mind?

Hi,I bought a plan, but I cant use it. I have yet received the Sim card. Can I get a refund? Thank you.

Re: Self Serve Log-In

I never did get service and had no cell service at all for over 2 weeks. I was told it was a busy time. Ha. Apparently my # never ported but that was three months ago, Public is still debiting my credit card. This is the most ludicrous thing I’ve eve...

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