App on Ipone

[6Jeffer6]

Hi,  Been with Public a few months so far and it’s great! My question is… all of a sudden I cannot get into the Public Mobile App on my IPhone.  Seems frozen or stuck on the login page. The app works great on my IPad!

Has anyone else seen this?  I erased the app from my phone and re loaded it but still no go.

Thanks,

Jeff

[hTideGnow]

hi @6Jeffer6 

can you login via the web browser?

and you are in Canada?   you might not be able to login if you are outside of North American or if you are using VPN

if you like , you can report the issue with PM support 

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[6Jeffer6]

Hi,  Tried it and still the same.  I removed the app reinstalled it and it won’t go beyond the login page.

[hairbag1]

@6Jeffer6 

give it a try to reboot your cellphone...see if that helps.