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Resolved! data usage

I have been using my phone for talking only but data time is getting used every day, anywhere from 2 to 42 megs per day. Where are my megs going?

mikelukow by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos


I am trying to activate my iPhone SE with PM however when inputting the PM sim card the iPhone locks to a screen that reads 'SIM Not Supported'. Per similar posts in the PM Community on this, I contacted Bell (previous carrier) to have them unlock th...

Shaq18 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Transferring add-ons

Hi,If I accidentally activated one add-on instead of another one by mistake as all these are closely packed in the site structure, how can I transfer them?For example, if I activated a Phillipines calling add-on instead of an Indian one, how can I ca...

Resolved! cancel the service temporarily but keep the current number

Hello,Is there any way that I can keep my current number after canceling the service temporarily? Due to work, I might need to stay overseas temporarily for about 7-8 months starting this winter and will likely come back here sometime next spring or ...

yllh703 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Recover account

My son lost phone has a new one and new sin card but want to use same number and forgot some passwords why is it so hard to help with this

GMckay by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Missing payment after transfer number

Hi everyoneI transferred from PM to KODO but before that I had payed 39$ for changing plan which I have never use that plan because I went to new Kodo, my question is : How can I get it back?Thanks for your quick reply

Tahmasb by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! How to cancel my plan?

Hi I was wondering if I can cancel a plan without having an account and also not having access to the sim card? I actually bought this plan for a friend visiting from another country, he went back to his country and took the sim card. we didn't make ...

tessasr by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Coverage

I am moving to a new house (in Sooke BC, Canada) inside the coverage area but the signal tries to connect through US towers and will not let me place the call/txt. It does not seem reasonable to have to pay for US roaming when I am in Canada calling ...

NUTTZ by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! US roaming

with US roaming for ten days am I able to make calls within the USA or only to Canada?

gruftie by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


My phone isnt making calls or receiving calls

Lacrossemom by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! Add ons

Hi, I have a $25.00 plan, this doesn't include US calls, and I need to participate in a US call on Aug 31st. I am not sure which add on to choose. Would it be the $8.00 US talk only selection?

Shastadaisy by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Error: ER05 "Invalid SIM card"

Hello, I put my fathers SIM card into a new phone and now it's giving me this error: Error: ER05 "Invalid SIM card"Important NoticeYour SIM card needs to be updated for Wi-Fi calling service compatibility. The device is unlocked, it's the LG Stylo 4 ...

1337 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos


My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on? T.

TiffanyD by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

FYI: enabling data on iPhones

I'm a new PM customer and didn't find this info posted when I was looking for help enabling the data on my iphone. Here is the website I used to download an APN profile:Change your APN without breaking your iPhone ( website enables...

s_bhshop by Great Neighbour / Super Voisin
  • 2 replies
  • 3 Bravos

Resolved! No call service, but has SMS and Data?

Hi all, Since last evening, I noticed my call service no longer works (both incoming and receiving). When I tried to make a call, it keeps showing ‘Dialing’ and never shows up in the Call logs. When someone calls me, it goes straight to voicemail. Th...

winciy0412 by Good Citizen / Bon Citoyen
  • 24 replies
  • 0 Bravos

Resolved! changing plans

I want to change my plan but keep getting an error message. I need to speak to an agent but how???

cassidbd by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Receiving calls/text messages

Hi, I can't receive calls/SMS on an OPPO phone. I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems to...

jlacland by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Re: CRTC introduces new minimum prepaid plan standards

@MoreYummy With the new mandate from the federal government for minimum plan requirements for the $15 plan to have some included data and a $35 plan to have at least 3gb I wouldn't be surprised to see the regular plan data to be increased and some ti...