Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I needed help activating my service, and I submitted a ticket to the CS Agent. The agent Alex asked me to provide details of my subscribed service, but he was being vague by not specifying what detail he wanted me to provide. I replied asking him to ...
Hi,Yesterday I paid for a plan on an esim (I did the PM esim compatibility check and it approved, plus I've used one before on this phone). at the 6th step of activation, it errored and kicked me out. It did not install the esim. and now I cannot ...
I want to move my wife’s phone over to public mobile. Her phone is only 4g, and I want to get her a Canadian-US plan. They only come with 5g. I assume that her 4g phone will work OK on this. Can anyone confirm?
Good day everyone,New user here..... I subscribed to the "75GB Data within Canada, the US and Mexico at 5G Speed" plan and created a new account , then processed a payment. The final step instructed me to download the PM app to finish activation.On ...
Hi guys. This questions are from 1 more of my friends and mine too! So when you call someone, from 5G supportive + VoLTE phone, there's no HD symbol on call but then when they call back, we get HD calling! What might be the reason for it? My friends ...
Hi, I've been experiencing a long delay on receiving my ordered & paid for SIM card.'m feeling particularly anxious as it mentioned somewhere online that they're "non-refundable," but what if theres an issue with the customer receiving their SIM as t...
Hi, with the Canada, US, Mexico package , can you call from the US or Mexico or do the calls have to originate from Canada? Thanks!
I need my PM connection to work while traveling to India in January 2025. Is it possible? Please help.
Hello, I recently transfer my phone number and I can't receive call mow. Please help... Thanks!
New customer for Ca/US/Mex Plan. I just signed up. But can’t make phone calls.
Hi,I just joined Public Mobile after purchasing the $35 per month US Canada and Mexico inclusive minutes and dataplan with 75 GB of data and the Boxing Day deal of 1000 long distance minutes. When I log into the app, I cannot see these add-ons being ...
Hello support team,I would like to know if there is any chance that you could do a courtesy request for me and switch me to the Boxing Day deal plan for the $29 5G 10GB Can-US-Mex plan.As you can see in the records, I have been a very local customer ...
Hey thereI've had a public mobile plan, 50gb of 5g data at "up to" 250mb/s, for just over a year now.. and I have to ask some of the experienced people here.. is the data we get severely throttled compared to Telus? I had virtually the same plan at T...
Hello it seems like I can only send calls but not receive them. I also cannot send or receive texts...
Public mobile is a SCAM! Be aware! They showed me on their map that they do have reception in West Vancouver while they do NOT. They have fully charged me while there is Zero reception and my phone NOT working. And they say No refund!!! That is why t...
I subscribed to the Boxing Week Deal for $35/month, which included 1,000 long-distance minutes. However, I don’t see the 1,000 long-distance minutes listed in the description of my subscription. How do I confirm if these minutes are included in my pl...
Hi there, just wanting to make sure all is with transfer. I got message from my old provider and typed yes. I put in the new SIM and it says no SIM. Also I cannot sign into the account now. But I have email that says I have new account and it is a...
I'm on a very old, grandfathered plan with Public Mobile from 2016I would like to change to one of the Boxing Week Plans: https://www.publicmobile.ca/en/on/plans?network=BOXINGWEEKI cannot see this option when I log into my profile. I only see higher...
Hello! I just switched over and ported my number from Telus. I can make an receive phone calls, and it says I have LTE data but there's no internet connection? Checked APN settings, data is ON, what am I missing here? Furthermore, I can't even login ...
Is there no easy way to do this?
Trying to activate new subscription, and the phone doesn't support an esim. So I bought a physical one, and now I still can't activate the subscription. Why?
Missed calls from relatives from BC, calling from Freedom Mobile. Also missed calls from Kitchener ON business.Could email or text, and I could call them. They couldn’t get through to me.Any reason why?
How do I reinitiate the mobile number transfer request? I am porting my number from Fido to public mobile. I couldn't reply within 90 minutes to the original transfer request, and I'm looking to reinitiate the request. Thanks for all the health commu...
Attempting to raise a concern with an experience with PM CSA however the replies are from THAT same CSA. It's genuinely hilarious the ticket system is that poorly implemented, One would imagine any tickets opened in regards to an experience with PM w...
I was due for a renewal today and before I topped up with a voucher, I noticed a new subscription for 35$ for 75GB and US/Mexico roaming. I subscribed to that and loaded my voucher. The voucher has been used but my service has still not been activate...
I want to transfer my current number to Koodo and also apply for a new number with Public Mobile for my family. Can I use my existing account and purchase a new SIM card to use with it? Will my current plan and reward balance change? What steps do I ...
what happened to the free US international minutes at Christmas?
Foolish question, but hey, it's the silly season Looking at the "CAN-US-MEX 5G 75GB FOR $35/MO" plan which ends Dec 31st.My next renewal date is 14th Jan 2025. I'm guessing if I select the option to switch to the above plan on renewal, I will still g...
Hey y'all! So, yesterday (Dec 22nd) I started the transfer process from Virgin to Public Mobile! On my phone, it seems that things are working with Public Mobile; I can even see my data usage/calls on Public Mobile's website. However, I called Virg...
Where are the actual PM admins? Trying to send a message about my account to a real admin, and there are all these users with Admin imitating names. Major oversight by PM? Will the real PM admins please stand up?
