Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Suddenly my phone (iPhone lost its connection with the network provided by Public Mobile. The left corner of my phone shows either SOS only or No SIM card. Has anyone faced a similar situation like this? How should I solve this? I have tried restart...
I want to know if I can move my number to Public mobile with esim to esim.If I download Public mobile esim, can I still get old provider's confirm message for transfer?
My son is going to UBC Kelowna, and is living in Lake Country. How is PM coverage around those areas, please?
My ESIM didn’t load now it is invalid, can’t send a ticket
Hey,I am a new subscriber and am trying to complete the registration, but I am stuck on the 'Register SIM' step.The form only accepts 19 digits, whereas my SIM card number has 20 digits. Please advise on how to fix this.Thank you
I get to a point where I get a message of: "We've noticed you have an active public mobile service & would like to confirm your full access."And then:"A 6 digit code associated with your ever safe id will be sent to phone number . We will need you to...
Hi, I just got my SIM yesterday evening. Number transfer was successful, app is live, sim number in the app is correct, and all trouble shooting steps in the chatbot completed. I still get "unregistered sim" on my phone. Did I mess up by selecting a ...
Been trying to port my prepaid number to new Public Mobile account but getting no response from private message that was sent to CS after 4 hours and counting. I am becoming very worried, is there a number i can call.
Thinking about switching my daughter to PM from Virgin. Can anyone tell me how service is around the SFU campus?
Hi All, What are PM's "non-Boxing week" plans like? I'm considering the Boxing-week offer of 4GB for $24/mnth but may want to upgrade later should it not be enough data. Is switching plans straight forward?Thanks!
I bought the 100 minutes world wide canada talk,I'm sure I have'nt talked for 54 minutes but this is the usage that shows on my profile.I had this plan before and had the same problem.Can anybody help with this problem please?
HiDoes anyone know what are the working hours of CS_Agent ? Are they volunteers ?I'm new to community and sent a request to CS_Agent for over 1 hour and got no response.Thanks
I just want to close account and stop service, but can't do it.
It is not fair that existing clients cannot have the same access as non clients. This would give opportunity for existing clients to leave for similar promotions.
I can't log in to my account to make a payment because my account is on hold and the code won't come through by text.
I have a Can/US plan and I am presently in the US. My data and texts work, but I can't make or receive any calls. I check my plan. It's ok. I am on T-mobile. I am roaming.Any ideas?
I purchased two lines and received two emails confirming the order for $43.68 on Nov 24, 2023. However, my credit card shows three charges for the same amount on that date. Credit card company suggested to contact the seller. I am not able to create ...
Am with public mobile for few years and still I don’t have access to 29 or 34 $ plan why?
I am not receiving my 6 digit code to my phone number
Hello Public Mobile Community Some people call my number they get a message saying that my "number is not in service". Different people have no problem with their calls coming through.I can call out from my phone no problem and receive texts. I can e...
I see there is a Boxing week promo of 4 speed 4GB unlimited minutes for $24.00. When I go to change my plan that offer isn't available. How can I obtain this offer on my next bill?
Hi All, Does the unused data at the end of your billing cycle roll over to the next cycle or do you lose that left over data? Thanks!
Please help me get access to my statements for the year 2023. Email them if possible. Thank you!
I just purchased an ipad pro with cellular and would like to add it to my Public obile account to share data. It is asking me for a QR code.
I recently had fraud on my credit card, and it had to be replaced. Meanwhile, my Public Mobile payment came due and was declined. Now I am unable to change the credit card info on my account. I am on the correct page, but you cannot enter the informa...
Canadian asking.Does PM have a package for phone and data while on a cruise.
I’ve been overcharged a bunch of times for add ons that I didn’t ask for, can’t get through on any help desk or chat or submit a ticket because all I get is errors and unhelpful responses. Thought my account would not even allow add ons and then I ha...
I purchased a US phone and text roaming. The text works but the phone does not.
From the first image, I was assuming it was 50/75/100GB per month.But when I click on offer details, I see this second image which implies it's 50/75/100GB per 3 months.
I need help for transfer num
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