[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Wifi calling
Does public offer Wifi calling
Resolved! Roaming
I’m traveling to Costa Rica and o assume you can’t use Public there or am I wrong?
Phone calls not working
Hi. For the past month or two my phone does not receive calls, nor do my outgoing calls work. My account is up to date and active.
I can’t activate a Public Mobile line
I'm having trouble activating the $35/75 GB plan. For whatever reason, the website said my payment failed and I never got an activation Email. Nevertheless, when I log into Eversafe, I see a pending activation. It tells me I need to install the esim,...
Roaming Charges
If I purchase a plan that has unlimited minutes in US, Canada and Mexico - there will be no roaming fees?
SIM Issue
Hi, I’ve recently purchased a second-hand iPhone 15 pro max to replace my current iPhone X. I had no issue switching everything over but when I went to put in my sim in it says sim not supported? I have contacted the original company for the phone, l...
I created a new account and did not do the esim yet. It is asking for me to authenticate the text
Any reason why the 2 factor auth is only letting me authenticate with a new phone number I haven't even setup through the app yet when trying to use the app to setup the esim on my phone?
Bill Credit on previously bill
Hi there,I did not know that PM changed their point system earlier in 2024, I've been just auto-paying normally, because previously it would auto credit the $ reduction.My question is, my bill was auto-paid on Dec 20, but I have points accumulated th...
Resolved! Add on roaming does not work
Purchased roaming add on. PM shows tiny usage but I get no signal. My wife did the exact same and hers works
Order Placed, waiting for SIM
I have already placed order yesterday night for two lines. SIM(s) expected to be recived by January 9, 2025. Can I pick-up SIM from local store against the order placed, because I have already paid for the physical SIM at the time of order. Or do I h...
Won't accept my existing SIM card number
I am trying to sign up for Public Mobile. When I enter my existing SIM card number from my current service provider, Public Mobile says it is invalid. The SIM card # is definitely correct and is Unlocked. It is 20 digits long. Not sure what to do. Ra...
final verification to change phone over toMobile
i missed the 90 minutes
Calling from USA to Canada and Calling US to US numbers
My plan description doest clarify if i can call from US to Canada and US to US numbers with no extra roaming charges. I'd like to know if that is the case.
Account Switch
I look after my wife's account, but it is locked and I have been trying to get into it to change the subscription to the $21.00 a month plan with no luck. I use my second email account address for her account access. But no luck the last few days be...
How do I communicate with a human at Public Mobile
Mom needs to set up service, and if I can communicate with a human at Public Mobile, it would really help.
SIM error message
Just recently received my SIM card. (New service). When I put my SIM card in my phone I get an error message “SIM not provisioned”. My new number has already been assigned to me although I wanted to port my old number. When I try to log into my a...
Please change me to a cheaper plan or help me Port Out to a competitor.
Hi,I've had multiple lines with PM for a long time. My plan cost went up $7 per month when you cancelled my loyalty. I mean you cancelled my Loyalty discounts thereby cancelling my loyalty.Last week I ported my son to an Annual Plan with a competito...
Subscription not complete
We just signed my son up for Public Mobile and it’s saying subscription not complete. We then go in to log into his account and it goes into a loop of saying subscription not complete and we’re not even able to login. It just takes us to a blank scre...
Ticket?
What is a ticket when I asked to submit one in?
Resolved! Esim activation issues
@CS_Agent trying to activate new account. Esim isn't working, I have a physical sim I want to use but can't restart process and since I am porting over my number I can't get into my account as eversafe keeps sending codes to my number that is in limb...
Resolved! Why can't i send/receive a message from my phone number
I am having issues with receiving and sending text messages and phone calls after activating my new esim. The data is working but the service is not. When I checked the esim settings it seems correct. Any advice on this? I can't even login into the p...
Add-ons
I've purchased an Add-on (several times now) from available funds added Dec 28 but it does not appear on my account.
Resolved! Ticket Status
I submited a ticket yesterday and haven't heard back yet. It said I would likely hear back within 30 minutes, but could be longer depending on how busy they are. I know this time or year can be busy, and I don't mind the wait, but is there a way to m...
Not receiving texts or phone calls
I just ported my phone number over from virgin. I can make phone calls and texts but not receiving calls or text.
Resolved! Automatic top up
I was charged for something called “automatic top up” but I’m so confused what that is because I never made that purchase
Closed account
I just recently closed my account and have no access to my account anymore. I need a copy of my last invoice, just made a payment on December 25. From what I could gather should be able to access to my account for that. Would an agent please con...
Porting Time Frame
I ported out yesterday around 2:40pm and follow with the app that shows porting completed. My calling didn't work but at least the data did but the data stopped working an hour afterwards. It has been 21hrs now and it is still yet to be resolved with...
Resolved! Question about changing my plan (upgrade) and this particular plan show no Voicemail
Hello, I was just hoping someone from the community could clarify before I subscribe to a new plan today. my current plan is the $35/month megabyte (Canada-US) plan but I see the available changes are a 75 MB international plan, but does not even men...
Porting number
My existing SK based Telus phone number won't port to my new PM subscription. Error message keeps coming up as the number being invalid.
