5G vs 4G and unregistered SIM

[DaniDe]

Hi, I just got my SIM yesterday evening. Number transfer was successful, app is live, sim number in the app is correct, and all trouble shooting steps in the chatbot completed. I still get "unregistered sim" on my phone. 

Did I mess up by selecting a 5G subscription? It looks like my phone model (SM-a515W) is only 4G compatible.

If yes, then how do I switch to a 4G plan? The app only let's me cancel the 5G after 30 days or switch to a 4G plan with a second charge, no refund for the 30 days 5G not used, and not on the boxing day sale (would be the same price as my old koodo plan 🙃).

Thanks for any help! The system isn't letting me submit a ticket.

[DaniDe]

I messaged CS and will see what they can do! Thank you

[Handy1]

@DaniDe  You can still use 5G plan with phone only capable of 4G/LTE and still get better speed of 100mbs of a 4G plan 

do speed test to confirm 

Speed test

https://www.speedtest.net/apps

but you can always change your plan for next renewal if you prefer to be on 4G plan instead 

or get support to help you change too 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@DaniDe 

look like the sim was not properly permissioned.  Easy fix for PM support but you just need to engage them via direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there