Being overcharged for months no help

[Hi17]

I’ve been overcharged a bunch of times for add ons that I didn’t ask for, can’t get through on any help desk or chat or submit a ticket because all I get is errors and unhelpful responses. Thought my account would not even allow add ons and then I have had 3-4 this month alone. How the heck do I get help so I can stop this madness, if I can’t get a solution I’m going to be cancelling my services 

[Handy1]

@Hi17  And you checked your inbox ??

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Hi17]

Sent a message a week ago with no response…

[Chalupa_Batman]

Hey @Hi17 

Are you the only person in your family using PM that's on your credit card or are you the only one? Does anyone else have access to your phone? These would be my two questions to better understand things.

[BKNS27]

@Hi17 

Do you have other family members on PM because when their data is running out?PM will inform them and when they reply with YES. It will add-on additional data.

You can reply to the text with STOP to stop this notification.

You can login to your account and review the details of the add-on or contact a CS_Agent to investigate your concern at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Hi17  That’s not good don’t wait please submit ticket with support to investigate 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437