Can/ US plan
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01-06-2024 04:38 PM
I have a Can/US plan and I am presently in the US.
My data and texts work, but I can't make or receive any calls.
I check my plan. It's ok. I am on T-mobile.
I am roaming.
Any ideas?
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01-08-2024 05:34 AM
self solution removed
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01-07-2024 07:00 PM
@Clooch27 I’m happy to have helped and enjoy the rest of your evening .
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01-07-2024 06:59 PM
It is working today.
Thanks for your help.
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01-06-2024 05:19 PM
It won't let me connect to AT&T.
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01-06-2024 05:12 PM
@Clooch27 Try both AT&T and T Mobile with phone to 4G/LTE
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01-06-2024 05:11 PM
Last year we bought the 15 day roaming plan and had no problem.
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01-06-2024 05:04 PM
When I put it on 2G o get no service.
I Get the service icon on LTE/3g/2g
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01-06-2024 04:59 PM
Yes I have VoLTE
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01-06-2024 04:58 PM
@computergeek541 i believe OP had voLTE he confirmed it here
https://productioncommunity.publicmobile.ca/t5/Get-Support/Roaming/td-p/1110762
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01-06-2024 04:56 PM
@Clooch27 wrote:I have a Can/US plan and I am presently in the US.
My data and texts work, but I can't make or receive any calls.
I check my plan. It's ok. I am on T-mobile.
I am roaming.
Any ideas?
By any chance, does your phone work with VoLTE while you're in Canada? Unforunately, Public Mobile is very restrictive about which devcies they will allow to use that service. Without VoLTE, the voice service just won't work well in the US.
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01-06-2024 04:42 PM - edited 01-06-2024 04:43 PM
@Clooch27 Try set phone to 2G and connect to T mobile
add also try phone on 4G/LTE and try AT&T and T mobile
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01-06-2024 04:39 PM - edited 01-06-2024 04:40 PM
hi @Clooch27 try connect T-Mobile and change network mode to 2g id there is one, if not, leave network mode automatic
