Can/ US plan

[Clooch27]

I have a Can/US plan and I am presently in the US. 

My data and texts work, but I can't make or receive any calls. 

I check my plan. It's ok. I am on T-mobile. 

I am roaming.

Any ideas?

[computergeek541]

self solution removed

[Handy1]

@Clooch27  I’m happy to have helped and enjoy the rest of your evening .

[Clooch27]

It is working today.

Thanks for your help.

[Clooch27]

It won't let me connect to AT&T.

[Handy1]

@Clooch27  Try both AT&T and T Mobile with phone to 4G/LTE 

[Clooch27]

Last year we bought the 15 day roaming plan and had no problem.

[Clooch27]

When I put it on 2G o get no service.

I Get the service icon on LTE/3g/2g

[Clooch27]

Yes I have VoLTE

[Handy1]

@computergeek541  i believe OP had voLTE he confirmed it here 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Roaming/td-p/1110762

[computergeek541]

---

@Clooch27 wrote:

I have a Can/US plan and I am presently in the US. 

My data and texts work, but I can't make or receive any calls. 

I check my plan. It's ok. I am on T-mobile. 

I am roaming.

Any ideas?

---

By any chance, does your phone work with VoLTE while you're in Canada? Unforunately, Public Mobile is very restrictive about which devcies they will allow to use that service. Without VoLTE, the voice service just won't work well in the US.

[Handy1]

@Clooch27  Try set phone to 2G and connect to T mobile 

add also try phone on 4G/LTE and try AT&T and T mobile 

[hTideGnow]

hi @Clooch27 try connect T-Mobile and change network mode to 2g id there is one, if not, leave network mode automatic