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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1482 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3295 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32043 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43853 Views
  • 182 replies
  • 30 Bravos

Resolved! Do I keep the rewards if I switch the plan

Hi, I'm currently on the $15/month plan and I'm enjoying the royalty reward and referral bonus. I'm interested in switching to the $34/month Can-US 50GB plan. If I make this switch, will I still be able to retain all my rewards? Thank you.

Lakeview by Good Citizen / Bon Citoyen
  • 1343 Views
  • 11 replies
  • 0 Bravos

Resolved! SIM card

I still have not received my SIM card and it has been a month. What should I do ?

Porting my #

I've had a terrible time changing from shaw to public because of Rogers take over .. my # wouldn't port over so public gave me a different # that doesn't work for me so I canceled my account with public .. I still have an account but it's on hold .. ...

David65 by Good Citizen / Bon Citoyen
  • 318 Views
  • 2 replies
  • 0 Bravos

Resolved! My number hasn't ported over

I'm not sure why but my phone hasn't been completely ported over yet. I moved my line over on February 26th. I opened a case a few days ago with Public mobile but I guess I need to wait. It just sucks that I'm not having to pay for 2 providers. I'm p...

icanrule by Great Neighbour / Super Voisin
  • 783 Views
  • 3 replies
  • 0 Bravos

Resolved! Number transfer after set up

Hey all, Considering a switch from fido to public in Northern Ontario. I have an odd question (maybe):I'm thinking of just setting up a new number to trial the service in my area. It's $40 and worst case i burn that money and not completely switch ou...

Enfe by Great Neighbour / Super Voisin
  • 763 Views
  • 4 replies
  • 0 Bravos

SOS - no service

Switched from Virgin to Public on Thurs and still no service/can't get a response from my ticket. I have restarted phone, reset the network settings, and still nothing. I already received email that Virgin got the notification to transfer my number, ...

Connor21 by Great Neighbour / Super Voisin
  • 881 Views
  • 10 replies
  • 0 Bravos

Canada USA plan

Does the new Canada USA plan mean that calls and texts that originate in the USA are included at not extra charge or do you need an add on?

David65 by Good Citizen / Bon Citoyen
  • 591 Views
  • 5 replies
  • 0 Bravos

Resolved! Ported number issues (can't receive calls or sms)

I ported my number yesterday from Fido to PM through the app. Currently, I have service to my PM sim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to my porte...

steve04 by Good Citizen / Bon Citoyen
  • 2645 Views
  • 11 replies
  • 0 Bravos

Resolved! Is it possible to cancel a support ticket?

Just activated and my anxiety made me send a support message a bit sooner than I should have when I didn't have service, 5 minutes later I did lol so my problem is fixed. Not sure if there's any way to let them know I don't need help anymore?

Brianna182 by Great Citizen / Super Citoyen
  • 754 Views
  • 5 replies
  • 0 Bravos

Reg. Subscription

I activated new SIM card on Mar.01,2024 after I received it on Feb.28,24. I paid for first month by credit card and payment went through. Now the system is showing start of subscription cycle start on Jan.31,2024 and asking for payment again. Though ...

HK4 by Good Citizen / Bon Citoyen
  • 446 Views
  • 3 replies
  • 0 Bravos

-$34 Canada-US plan

Do we loose call all of our Calling features like Call-display, Voice mail, etc. if one switches over to the new Canada-Us plan ? Call features are not specified on the advertised canada-us promo. 

Lionne by Great Neighbour / Super Voisin
  • 504 Views
  • 2 replies
  • 0 Bravos

loyalty and automatic debit discount

Hello, starting from January 2024, I haven't been receiving the Loyalty discount and the automatic debit discount. Could you please investigate and ensure that I continue to receive these discounts as usual?"

Yating1 by Great Neighbour / Super Voisin
  • 540 Views
  • 4 replies
  • 3 Bravos

Bill

Where do  go  to find my bill page 

Taffybutcher by Great Neighbour / Super Voisin
  • 340 Views
  • 3 replies
  • 0 Bravos

Resolved! Leaving public mobile

Is it possible to keep your number if you decide to leave public mobile. One of my friends was looking at joining public mobile but he was told at a local phone store that if he decided to leace later on he might not be able to keep is number. He is ...

Andre8 by Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 1 Bravos

New subscription

Waiting to receive SIM card for new subscription. Got the $34 US CANADA plan. I missed fine print when ordering that’s it’s only for Quebec residents. I am from Ontario. How do I cancel the order? 

Donna1975 by Great Neighbour / Super Voisin
  • 472 Views
  • 4 replies
  • 0 Bravos

Subscription start date?

Hello, I am new to PB.  I have just signed up my account and checked out a limited edition subscription ending in 2 days.  If I don't receive my SIM card in time, will I lose my subscription?  If not, how long can I wait before I have to assign my si...

Jchow1030 by Good Citizen / Bon Citoyen
  • 677 Views
  • 6 replies
  • 0 Bravos

New Plan Missing Details

So I signed up for a promotional plan a couple of days ago that's no longer detailed on the website. I set it to switch at plan renewal, and it allowed me to select it just fine. However when I look at the 'Subscription & Add-Ons' section of My Accou...

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SomeGuyHere2 by Great Neighbour / Super Voisin
  • 646 Views
  • 5 replies
  • 0 Bravos

Resolved! Referral 1 point? Payment Question

Hello,A week ol newbie here. Signed up with PM a week ago and I currently have 1 referral under my belt. And the person I referred has also referred an individual. So my question is - I cannot see my 1  point for referral to be deducted on my next bi...

mdeze215 by Good Citizen / Bon Citoyen
  • 542 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription not activated

I  tried to activate my new SIM on the public mobile app but it says "Subscription not activated" and it tells me to contact customer support. I've tried to contact online support and it says "Apologies. No agents are currently available. Please try ...

Akj123 by Great Neighbour / Super Voisin
  • 849 Views
  • 7 replies
  • 0 Bravos

Cannot access the web site

This is weird.  My wife and I are both switching to a different plan.  I have successfully changed my subscription (with help from the community - thank you) but when my wife attempts to sign in, she gets a message "Unknown Request Failure" and the l...

AlbertaRae by Good Citizen / Bon Citoyen
  • 661 Views
  • 5 replies
  • 0 Bravos

Resolved! USA Plans

Howdy,I'd just like to verify whether Hawaii is included for voice & data in these US plans...Thanks,FlutteringBy

FlutteringBy by Great Citizen / Super Citoyen
  • 689 Views
  • 5 replies
  • 0 Bravos

Cannot login to my account unless I'm on Public Mobile network

Hello,I'm not able to login to my account unless I'm on Public Mobile network, that is if I'm on wifi  for example.I have tried from my laptop or on my phone, using the app as well, but I get into an infinite loop where it's trying to authenticate to...

sspre by Good Citizen / Bon Citoyen
  • 1326 Views
  • 13 replies
  • 0 Bravos

SIM card

Can I use my Koodo SIM card or do I need a new one?

AJH by Great Neighbour / Super Voisin
  • 689 Views
  • 6 replies
  • 0 Bravos
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