Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received an email saying "Your service has been put on hold while we await your payment." and that "After 90 days of non-payment, your account will be permanently deactivated. That means you’ll lose your phone number and any Rewards you’ve earned."...
Hello all, today I activated my Public sim, set it up, and attempted to connect to data on my Android 8.1 device. I realized shortly after that you have to set up an APN on Android phones in order to get proper connection. However after setting up th...
My app is not updating my data usage. What’s the solution
We're do I find the Payments' Tab
I got 30 GB bonus when PM changed their loyalty program. It has an expiry date. Why there is an expiry date for it if it is a bonus? I still have 28GB that will be expired in 10 days. How can I used it up within expiry date because it is only used wh...
I am on auto pay. If you (Public Mobile) cannot take your auto payment on time, that is not my fault and you do not put me on hd or suspend my account. Pay youtself! The money is there waiting for you! Thas is NOT the kind of service we deserve and e...
I cannot sign into my account
Why did I receive a email saying my account is on hold when I looked at my account it says everything is fine
Why am I getting an email that my account has been put on hold and that you didn't receive my payment (received today August 6 at 12:33 pm.I logged into my account and I am set up for auto pay and a payment was taken yesterday.
I received an email staring that my payment method had gone through. I checked the app and it did. This has to be a scam, right?
Hello, I have the Canada USA plan with 50gb, I am in the USA with roaming turned off, do I need to enable roaming to have the ability to use the data? Or what is the correct way to get my data working in the USA?Thanks
I received a email saying my account is on hold been on hold but it says it is all good any one ever have this problem before
Why would I receive an email saying, “Your Public Mobile service has been put on hold.? I updated my credit card information a while back. The email also asked me to set up pre-authorized payments. I set it up when I subscribed to Public Mobile year...
good afternoon this is peter so l am new to public mobile and l am just wondering what will happen if l dont have enough money on my account will l be able to reactive once l pay off my bill the next day. please let me know
Hi I lost my phone and now looking for a replacement sim. Please let me know the procedure and price of any?
Hello,I just got an email saying my account is suspended because of non-payment, but my card was charged and now I am wondering if the email sent was fraudulent. Who do I contact to find out? TIA
What service are you referring too? I have two deductions every month for my cell phone and my home phone both of which were paid, please advise.
Here we go again! This is the second time in 3 months that PM said they didn’t get my payment and I have auto payment. And my payment isn’t due till August 12th but they suspended my phone till I give payment! I just wish I was able to talk to som...
Since June I have been charged double for my monthly subscriptions. I see Public Mobile Self-Ser Edmonton, AB and Public Mobile, BC. Both charging 16.65. Why is this the case?
So, we were told we would get to keep our accumulated and valuable rewards we have collected over the years until we use them up and we also keep the $1. savings/customer we brought PM over the years. It seems you lied to us so we wouldn’t use those...
and now I am locked out of all the low price rates. Is there a way to subscribe to the 23 dollar 4G 6MB plan?Thanks Bill
Has anyone ported their 905 number from ANVEO voip service.I have my "landline" with them. I don't see ANVEO as one of the providers. I believe they are part of Fibernetics.thanks,
I also received a possibly fraudulent email saying that my account was suspended due to non payment although it was paid. Does this mean that my email has been leaked in connection to my Public Mobile account or is there a glitch in the Public Mobile...
My husband received an email that his Public Mobile account was suspended due to non-payment. He logged into his account and everything looks fine. The payment was taken yesterday. His service still seems to be active. How can we tell if there really...
Hi,Can I get help transfer my number from the old phone to the new one? I have attempted several times but it showed “failed, need to contact public mobile”. Thanks,Hoang
I got an email that my service has been put on hold, but payment came off my credit card today. I checked my account and it shows I am paid. I see other people have the same question. What is going on?
I received and email about late payment and that my service would be put on hold. However, not sure how i can have a late payment when you guys have my credit card on file and have had no problem charging me for years now. Further, i just logged in...
Hi I got an email today saying Your Public Mobile service has been put on hold. I checked my account online, payment just went through today for my pre authorized payment. My credit card is also charged today. What should I do and why am I receiving ...
Worst company to deal with. Won't let me into my account to close it. Keeps just asking me to pick a plan.
Is the special offer in addition to the $25 per month I currently pay for unlimited Canada wide calling and unlimited international texting or does $27 per month include the data being offered as well as my current calling and texting as described ab...
