Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I contact a public mobile agent, I need help to solve the fact that they made a double payment on my account
Hello,I used to have the $25 plan.Because I had this phone for many years plus my referrals. I used to pay after all applicable rewards, $19.55 per month, tax included.Without changing my plan. Since May 2024, I have been paying $28.74, tax included....
Hello, My daughters phone is unable to make a call or answer calls. It just drops. Any suggestions on how to fix this?
need account number to port from public to koodo, cant access my online public mobile account as it has an email that i do not have access to
Stuck in activation. E-sim not available on phone. Already indicated e-sim during subscription and now must change it to sim card.
The rewards page does not work, there's a dependency on polyfill.io for JS methods Set, Array etc.. Polyfill.io has been compromised and the domain does not exist. https://censys.com/july-2-polyfill-io-supply-chain-attack-digging-into-the-web-of-comp...
Hi! I checked my eSIM compatibility with the tool on your web site. I bought the plan but now that I try to finish the installation on my phone it says: “ phone not compatible”. How can I switch to regular SIM card or cancel the plan? thank you
How did I get charged twice on 14-Aug for $16.95?
Does anyone know where I find my activation date ? CS agent asking as part of a verification for puk code
Cancell
No longer goes to VM when phone is off/busy!!! Same thing happens on my wife phone.
Need to reach a customer support agent
The question or a very similar one was already asked in another thread by the member.
I received an email that my auto-payment did not go through and further stated that my account will be suspended if I didn't take action. I checked my account online and credit card, payments were made and up-to-date. I cannot make and receive phone...
How to cancel?
Hi, I came here with a similar question. I have a Samsung F54 (for India) but I am obviously in Canada. Could this be why I am also not seeing 5G speeds? Since switching in March, not once have I seen 5G indicated near the service bars on the top ...
I am leaving my company. They are allowing me to keep the cell number assigned to them through Bell. I need to get it “ported”. How do I do this? I have purchased the $23 6 Gb plan
What is the difference between these two SIM cards? I'm using eSIM right now and would like to switch to physical SIM
How can i track where my phone is
Hi there,I am considering subscribing to this package as it is still cheaper than what I aready have but wanted to ask a question. I will be travelling to the US shortly and wanted to know if I change to the current US-Canada subscrption, would I sti...
hii want to change from Fido to Public Mobile how can I do it and get my SIM card ?thank you
Why it doesn’t pay by my visa card?
I got duplicate charges, same transaction dates on my credit card statement. How can I get the refund?
HiI was having issues porting my number to an eSIM to a new phone. When it appeared to be completed, I noticed that there were two SIMs on the new phone. So I proceeded to delete what appeared to be the SIM from the old phone. After deletion I do ...
Do I have to sign a 2 year contract if I choose the 23$ plan?
if i convert to esim, can my physical sim be used in another phone?
So I'm not seeing any plans with unlimited data at reduced speeds is that not available anymore...?
I currently have a plan for just Canada but I’ve been thinking about upgrading to a Canada-US plan just wondering if the upgrade is worth getting?
My subscription was not activated. I tried to go back and fix the steps, but the online application will not allow me to. I need to attempt back in July. I know have a charge on my credit card even though my subscription was not activated. I am unabl...
Hi there,I can not remember the email address that I signed up with so I can't login to my account to check my subscription. I want to call a public mobile agent. Is there a number someone can give me? Thank you.
