Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Created another account with a new email because it said could have 2 accounts under one email. So did that created an account paid for subscription and selected eSim all was good then when i got the email confirmation inwas get in my partners phone ...
How do I set up automatic payment? I can't find it anywhere! So frustrating.
My e sim got deleted they are not sending newcode and telling meto put physical simIt will take long to order and recive oneCan I buy other provider physical sim and activate it in public
Good morning, I have a question and a comment about the ever safe feature. How can you turn off this feature? I should be able to sign in from any device if I choose to without two factor authentication. Now two factor authentication is the default ...
I’m going on vacation in the United States and I want to be able to use my phone. What steps would I have to take to achieve.
Hi, Pre-Authorized Payment CAD 2 was applied to my account on June 30,2023 automatically ( I didn't do it and didn't want it) and therefore. Payment was also made automatically.Please, advise how I can unsubscribe from Pre-Authorized payment .Tha...
I want to go back to basic. When I am back in the UK, trying to add funds to my account is impossible, as you ask for a telephone number and in the UK, I cannot use the mobile number I have with you. I had given you a Canadian landline, which I can u...
Hi there, I am pretty sure I cancelled my subscription but never received any formal confirmation. When I sign into my account I just getting error messaged or it appears to continuously load with no results. Can you please confirm I have cancelled s...
I locked my sim card need a puk code to unlock it
I am on vacation in the US and have added the US plan with data. Calls and texts work fine, connected to t mobile but the data won’t work. It connects and shows an E but I can’t actually do anything with it, not even email or whatsapp messages and go...
I’ve been going back and forth in the chats for 3 weeks to get my account that says it needs to be activated when it is already activated back. i have no access to myaccount page because all i see is this the chat support told me to wait hours and h...
Created eversafe account "successfully", but now every time I click on the Sign In --> My Account, it just simply loads: https://publicmobile.ca/en/on/ Please help as I can't login to do anything...can login to this site but it's useless as I can't m...
Hi,how do I get in touch with the moderator for public mobile?
@CS_Agent Hi, I’m having issues with inbound calls and some inbound text messages. I joined Public Mobile on Wednesday, and I’ve been able to do outbound calls/text and data no issues. All inbound calls are still going to my old phone connected with ...
Switched from kodo and ported my number and still don't have any service ( it's for my son money came out of his account but still no service
Will not allow me to update credit card. Says Ooops, something went wrong. I tried all the tips.Also didnt recognize my nickname, had register a new one.So frustrating, can't even get a hold of a human, the chat was a waste of time too
Hello ! I got a new SIM for my daughter but its not getting activated inspite of the charge already going through and the email confirming that 'Im all Set'. For some reason , the activation text is not coming throughon the new number I selected. Any...
I have checked on Moto g pure and Moto power is not working yet but customer service representative saying my Volte service is activated . can you tell me it's compitable with public mobile phones or not
Hi I bought a number a year ago, and canceled it after 6 months. I got a new number (e SIM card) recently and I want to upgrade my plan but for doing so a verification code is being sent to the first number which I don’t have access to. I am not sure...
I've been meaning to write this up for a while. I mostly wrote it to scratch an itch for myself, but hopefully it's useful to some of you.There are times when you may want to reduce the amount of data used on your cell phone. This could be because yo...
I was thinking of heading to the US for a day trip on the 4th. I don't have US calling or anything and the only thing I see is a 15 day $15 plan. My Telus is $14 for a day trip. I may make 1 or 2 calls or text messages but not sure it's even worth th...
How can I contact Public Mobile?
Can I make a call in Newfoundland to Toronto if my local province in ON?
I want to cancel the subscription on a SIM card that has been lost. Canceling the subscription requires that I sign into my account first. However, I am unable to sign into the account for that SIM card since the only 2FA options available to sign in...
In payment history, next to the transaction, I don't have the box that allows me to download an invoice. Is there anywhere else to find the invoice or another way to get it?
When I was at the apple store, a Genius tried to upsell to me because he noticed I have an iPhone X.when he asked me who’s my carrier, he walked away when I said PUBLIC MOBILE.I continued my store-browsing and saw a poster that listed a fee mobile se...
hi,We have been with PUBLIC mobile for five years and have had absolutely no problems at all. However, for the last two weeks, we do not have a strong enough phone signal to use our mobile phones inside our house. We must go outside on the deck OK no...
@CS_Agent hello - accidentally billed twice for US data add on — need to correct to only one. And it isn’t working even after following the help steps.
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