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Forum Posts

Refer a friend reward missing

I have not been receiving my refer a friend reward. I referred my mom months ago before covid. We used the code. Signed her up at London Drugs. Her number is xxxxxxxxxxxx. If you can look into this that would be appreciated. Thank you. edited by comp...

bhallgrimson by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Discount?

Noticed when logging in there is a $5 month discount.Wondering if we are entitled - If so, how?Or is it to draw in new business? I also see 50% off SIM card when activating on line. This leads me to believe the offer is not for us. Now wondering if a...

Kered13 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Is there any way to stop SMS messages from Public Mobile?

I get billing due notices, successful bill pay notices, and unresolved complaint SMS messages from Public mobile every month. I don't want to get any of those. I only use SMS for automated alerts for other things so every time I get one of these SMS ...

samiam123 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! activation

I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

nettajg by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Resolved! Shipping information on phone purchase?

I bought a phone on 16 March 2021.Received an email with the shipping and billing address as well as the details of the phone I bought right away - that is all good, but no information yet when it was shipped, how it was shipped, tracking number or a...

krs99 by Great Citizen / Super Citoyen
  • 6 replies
  • 1 Bravos

Sending messages from iPhone to Android

Just wondering if anyone using Public Mobile with an Android phone has issues with receiving texts from an iPhone? Or has had any network issues with texts messages that were supposed to be sent to you get sent to someone else's phone? Please any fee...

Resolved! Switching to new network (Sasktel)

I'm switching from public mobile to a new network as it has better coverage in my province, and I was wondering if my PM number can be ported over?The new provider (Sasktel) needs me to select the carrier of my current number for the port, but public...

alicenuoli by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! SIM CARD

where is "call history" located in SEIF SERVE

Melvs by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Missing data

I have a data tracker on my phone and from March 1st until today I have only used 366mb. I received a text that I used 95% of my 1GB of data on March 8th and today it says I have used the full 1GB which I haven't. If I ever get close to using 1GB it ...

Royer38 by Great Neighbour / Super Voisin
  • 18 replies
  • 0 Bravos

Resolved! Activating your SIM card

Message I received on the website as I was checking out: Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobil...

sweeneysblade by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

10+ Spam Calls a Day

I am losing my mind...starting yesterday I have been getting at least 10+ calls a day. I answer, no one is on the other end, they just hang up. I'm in Montreal, and they're all calls from Ontario, or 226 area code, 646, 250, 343, 306. It's just non-s...

katiefleming by Good Citizen / Bon Citoyen
  • 33 replies
  • 0 Bravos

Resolved! Number Transfer from Vonage

HiI have transfered a number from Vonage.My cell phone is now working. I can call and receive calls.But my landline is still working as well. I can still make phone calls, but not able to receive calls. When I called Vonage, they said they didn't get...

cleflojul by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Using my phone in Turkey

Hi, with new rules in Turkey from 15 of March I would need my phone with canadian number working all the time in Turkey as I would receive some HES-code. They will check all my movements with this code - check in's to hotels, domestic flights and so ...

noskova_n by Great Neighbour / Super Voisin
  • 44 replies
  • 0 Bravos

Resolved! Re: Top Contributors - July 2020

Hi,I don't know how to post a question in the community. So I ask question here by replying you. I have the problem in data activation after thansferring my cell phone service to Public Mobile. I tried to solve the data problem myself following the o...

shanan9966 by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Resolved! Re: Sim swap

need to change my sim. my phone is lost

navdeep99 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! mobile data used

My billing period is Feb 27-Mar 26, I have a plan for 250MB data. Got a massage on Mar 11 that I used 100% of data. My phone shows 72.36MB, and on "My account" is about 73MB. So why data was disconnected?? That happend first time, and I have an accou...

bella23 by Good Citizen / Bon Citoyen
  • 18 replies
  • 0 Bravos

Trying to sign up credit card is refused

Honestly I'm a bit stumped I have 2 active cards that I tried to use while signing up and both are getting turned down. After calling my bank they confirmed the issue is on public mobile side and not theirs. Thanks.

Cman by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos