Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
same as title.
I have a credit card that expires on Nan 1. I have three accounts (tel. #s) on the card. I have renewed bmy card on my account ant two of the accounts are still connected. However, one was disconnected.How do I get the 3rd one reconnected? I've ...
How do I prevent auto renewals I don’t see no option and also I want to transfer my plan to a new sim with new number how can I do that?
I am unable to receive incoming calls after initiating a number port into Public Mobile. I responded YES to the SMS to initiate the port. Please send me the porting team number.
Need customer support agent my phone number did not transfer and i have a nee number
If I buy a roaming add-on, can I call (voice) from Hawaii to North Carolina?
Hi, I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?Thanks,Kim
I have a few charges I do not recognize. On November 27 I have a charge of 17.25. In September I was charged 3 times as opposed to 2 (34.50, 39.10, 24.15)
Hi,I was wondering how to upgrade my son’s plan from prepaid(PM) to the monthly plan ? He is underage so he legally cannot get a plan to his own name. He needs more data and there is a boxing week sale. How do I switch my son’s plan from prepaid ...
My public mobile account was originally my mom's, and she eventually transferred it to me. When she did I changed the passwords and the email and credit card. I didn't login for a long time but for some reason I can't access my account now, no matter...
I have submitted a ticket yesterday but have heard nothing.I am not receiving calls nor do I see any record of calls in the call log.I have spent time with Apple and done diagnostics and there appears to be no problem with the phone.I have reset netw...
Hi, I wish to switch my current 3g plan for a 4g plan for 4 gigs/month, as there is a boxing week sale. If I can't switch because I am a current customer, then I may need to switch providers to access a better plan. Any help would be appreciated.
Have been with Public mobile for a long time. I get 40GB for $34. Now I see new subscribers getting 50GB for $34. Why cant loyal subscribers get the same, if not better?
Hi, I am just wondering why I got 1.20 Points instead of 1.70 points. Does it have to do with me changing plans? I just joined Public Mobile on Black Friday $34|20GB plan and it gave me 1.70 points. When I saw the $34|40GB Plan, I chose it for my nex...
I currently have a one month subscription plan. How do I change it to three months?
Hello there!Does anyone know how to contact public mobile by phone?I’ve been having trouble porting out for five days now, and nobody has responded to my ticket yet.Thank you very much!
Is Roaming available for South America? If so, how do I ensure that I don't incur Roaming charges?
I have been with PM for over six years now and they used to give me some bonus data or long-distance calling minutes throughout the year, especially during holidays, but I did not get anything this year, is that the same for everyone else?
Just wondering if anyone might know this process.Seems difficult to find this in the System.Any tips please advise,Thanks.
i was with telus prepaid and transfer to public mobile when finish activation i got this messageSUBCRIPTION NOT ACTIVATED ; some one can help me to solve this problem
At the beginning of 2023 December I wrote my request to Public Mobile and they said they will solve my fee problem and I provided my information to them and now I still didn't get solve. Last month when I changed my subscription to a lower price and ...
"I moved my phone number to Public Mobile, and the transfer was completed successfully. However, I am unable to make calls, although I can receive them on my Public Mobile device and use 5G data without any issues. Even when I switch back to my previ...
My account has been suspended. There is enough in my available balance to cover it and there is a credit card pre authorized for payments. Yet I was still suspended. Why? Please help me fix this. I can’t get a hold of anybody to help. I don’t want to...
I was told that my Account number is incorrect from Public Mobile when changing to another plan, but it’s the right account number. What do I do?
Can you send me the porting team
My bank doesn't support online shopping... I've been able to use prepaid Mastercards as payment which has worked... I've been changing cards and can no longer do that. Help!
Are the boxing week monthly plans permanent forever? For example 4g speed for 29$ per month with 30 gbs of data will last for how long? is it forever?
Happy new year to all,I had purchased US roaming plan on December 29 before departing from GTA. It has not worked throughout our drive to Orlando (very inconvenient). Support article suggested to DM @CS_Agent and I have been trying to reach @CS_Agen...
I have a US topup , but I can not find in by account. and can I use it for bill payment , and How it work.
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