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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Esim not working

Signed up, installed esim. Now number not working, can't sign into the account because it's trying to text to a number I can't access. Any ideas?

eSIM

Anyone else not able to purchase eSim?

SIM card delivery time

I ordered my SIM card a week ago and it still hasn’t come in the mail. Is this normal? -Lisa

My Account and App Access

Why am I being asked to "resume your activation" when I have an active plan with PM. I have a SIM and phone number that I've been using for about 3 years. I need to be able to access my account to update and maintain autopay and my personal informati...

Resolved! promotional emails

I accidently unsubscribed to promotional emails. How do I re-subscribe for these emails?

Overcharged

Hi, I was charged double the usual amount for July. I have a pre-paid plan with auto-pay setup. Can someone please help

locked account

How would you send a message to an agent for assistance if your account is locked?

different package for current and new customers for same money

I needed some more data and I changed the subscription to 29/month for 10GB data, only to find out the new customers are getting 30GB for the same 29/month. This is not fair. I'm switching to Lucky mobile next month who will give 25+5 GB if signed fo...

Subscription expiring today

Hello,I just tried to make a call on my phone and received a voice message for the first time saying about the plan's not active. When I logged into my account online it said I will lose my phone number if I don't renew at the end of 90 days which it...

Payment

I have made since yesterday but my account is still suspend

Resolved! Verbiage questions

1. My current sub says: 50gb data at 5G new plans say “50gb data within Canada and the US at 5G”what does that mean exactly?2. my current sub says: “unlimited Canada wide minutes…”new plans say “unlimited Canada and YS wife minutes….”what does that m...

transfer from esim to physical sim

I activated my plan yesterday and I selected e-SIM and my phone does not support e-SIM, I got a new physical SIM and I need to transfer my plan to the physical SIM

Purchased 1000 UK minutes

Hi everyone, I purchased 1000 UK minutes to call over to Scotland and I keep getting an error each time I dial out. First it was call cannot be connected and then it was you have no more minutes, I haven’t used any as per my account. Any suggestions?...

Data refund

I bought a data add on moments before realizing I could just change my plan. Now I can't use my add on. Can I get a refund?

account locked out

This question is being asked to assist my Aunt who is a public mobile client. She has locked herself out of her account. It says to wait an hour, but even the next day she was not able to change her password. She needs to amend her credit card inform...

Resolved! Billed twice in June, where is the credit for July?

I was billed twice in June/24. After I made a payment with CC, the site popped up an error claiming the payment didn't go through. So I reloaded the page and then paid again, it then said "payment received" .Upon checking my account I saw the overp...

Resolved! Has this ever happened to anyone?

This morning, I woke up to my phone having no active service. It is also the day that my monthly autopay occurs. I checked my email to confirm that the transaction went through on my credit card, and it did: $38.42 which is the recurring cost on my m...

Payment Method

I can't enter my credit card info

Roaming

Hi, I will go to Japan and China, how can I apply for roaming? Thanks,

Can’t access my account

Hi, i switched my account today and i want to access my account but i cant. It’s always do the Forbidden A1and the apps doesnt load.

Previously was on $15 plan. Briefly switched to $34 and can’t go back

I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states. Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go ba...

Resolved! 90 day subscription

I am changing my subscription but I saw that there is a further discount if I am on a 90 day subscription. I did not see that option once I logged into my account

I am unable to log into my account

I wasn't able to access my account as I bought US roaming plan data and talk plan but I haven't been unable to use it.Please, what's the issue here? I am in California.

Can't work. The phone is always in SOS status

已经三天了，我的手机坏了，联系不上客服，一直处于SOS状态，esim和手机卡都坏了。

Resolved! Free SIM not delivered

So when you join Public Mobile based on the agreement that they will ship a SIM card for free and then don't deliver the SIM card, what is one supposed to do? Send a private message to CS_Agent? Yes, did that only for the agent to send me a link to t...

Resolved! Refer a friend

I would like to know how to refer a friend?

Promotion

Does anyone know when the current promotion going to be over? I need to order new free physical sim which current promotions does not offer.

Long Distance Add On

Hello, I recieved a text from Public offering me a USA add on, and I hit "yes" in error. The text message told me that the add on will start on my next billing cycle. How do I cancel this? Thanks,

How do I pay?

Where the hell am I supposed to find the payment button? Is there even one?I've been paying in person for years, and I finally decided to make an account to pay online. How do I do that? Why is this feature so cryptic? What is this; 2004? I expect be...

Resolved! Can't log in.

Just signed up... my account information is correct but it is sending the codes to a different phone number... 1 number different. How do I fix this if I can't log in?

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