[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cancel my account
I just activated a new account yesterday. I can’t login to correct anything because it wants to send a verification text to the new number that isn’t operational. It’s sending me in circles. I guess the cheapest isn’t the best. How do I cancel immedi...
URGENT: porting from Telus
When trying to activate my new phone plan in the public mobile app where it outlines the next steps, I thought I had to click "activate" before it would advance me onto those next steps–NOPE, huge mistake. I clicked activate but it said it didn't wor...
Urgent help!!!!!
I need to cancel the transfer . It is my daughter's phone number. I transferred my own yesterday and my daughter's today on the same app. Now I see my daughter's number on my phone number. I didn't realize it would do that. Please cancel the transfe...
Problem Connecting to New S25+
I received my new S25+ but set up seems to require sim installation first. The phone will transfer esim side by side but Public Mobile says not to do that. Instead, download new esim. Can't do that because no access to browser on new phone until sim...
Resolved! Can’t change subscription or submit a ticket for help
Wanting to change my subscription to the 90-day. I get the error message “Change failed. Please try again or use a different payment method”. Meanwhile, I know there’s nothing wrong with my payment method, I use it regularly. I tried again using inco...
Esim
New account, subscription and eSIM purchased, eSIM won’t activate. Help!
Sim Card
MY sim card got damaged and I need to replace it. Can I do so and still keep my old number and same public mobile account. If so how do I go about this. Thanks for your help.Carla
Anyway to add international roaming to my mom's account without being able to confirm the 2 step ver
My mom's on a trip overseas and I wanted to add some international roaming data and minutes for her in case of emergency, problem is whenever I try to log into her account, it prompts a 2 step verification, which I can't do because her cellphone is w...
Resolved! What are the * codes now in 2025 ? Need how to change the time/rings before calls go to voicemail.
There's some ancient info about this that doesn't work. HELP !
Not able to log in and change my subscription
For the past few days i have tried loging into my account on the app and website to change my subcription and have not been successful. It seems as if the website is broken? Any help is appreciated!
Number Transfer/port Text
Hi,I received a text to enter '1' to authorize my number port. I texted '1'. A little bit later I received another one saying the same thing, that they did not receive my authorization. It appears that the Public Mobile port system is not recognized...
SIM & eSIM CONFLICT.
After purchasing eSIM Public Mobile switched my account from physical SIM card to eSIM. I haven't activated eSIM and willing to switch back to the physical one that I have. How do I do that?
Edge+ 2023 & 5G+
Hey guys, Does anyone own a Edge+ 2023. I had some questions related to it. And have you guys received the Android 15 update? Does it still show 5G or 5G+ considering the UI has changed from My UX to Hello UI now Its shows 5G+ with PM, on Edge 2024, ...
Resolved! Pausing plan
Hi. I will be overseas for 114 days and will be pausing plan for 89 days. On the 89th day I will re-activate plan but will not be using my phone until my return on day 114. Since there will be no activity, will my phone number stay acive? Thank y...
Phone transfer
Hello I need help with transferring my number. I joined public mobile and they gave me number about 2 months ago and I am now transferring my old number and I am able to call but not receive calls. Should I do anything in my end. Didn’t get a messag...
Puerto Rico
Canada i use my data in PUERTO RICO with the Mexican usa Canada plan?
Double charged + $5 extra charged
Every month I’m having my bill not auto renew. I find out around 28-30th that my phone doesn’t work, I go into the app, I hit “pay now” on the credit card on file, it processes the payment immediately, AND THEN IT CHARGES MY CARD AGAIN AND PUTS MONEY...
Change subscription
I have been a customer for six years. I don’t live in Canada, but I need to keep the number for contact info/Whatsapp. I am paying $30 a month and would like to change for a lower price subscription since I use zero of the services - only the number....
Resolved! Mysterious 60GB on a 1GB plan
Hello!I just checked my account for the first time in several months, and after reloading the subscription page, spotted a very conspicuous "60GB" right under my current 1GB plan (see image). It isn't there when I open the subscription page from anot...
Resolved! Assistance from PM employee required
I am setting up a new account and am in the process of changing my number from my landline to my new cellphone, I believe I am on the final step of that setup. The issue I have run into is the provider that previously held my landline phone number ha...
New customer set up
I am trying to set up an account and I have a physical SIM card from Amazon. When I go to input my credit card information It says credit card can’t be verified with nothing to help me. I have tried my visa debit. My husbands cards. Nothing is workin...
Being billed incorrect amount
Trying to submit a ticket with agent is not working. As soon as I answer a few questions to describe my problem, the screen freezes when I click on submit ticket and nothing happens. Can some agent open a ticket on my behalf or provide me with a numb...
Resolved! Need help with service.
Hey,My friend just bought and activated the SIM. We then went through the app instructions and were able to get the old provider to send over the "Do you want to transfer? Type YES" message. After doing so, we waited 10 min. Then we inserted the new ...
status Ticket ID:543923-245 SIM/Hardware Issues E2013-G
What is status of Ticket ID:543923-245 SIM/Hardware Issues E2013-G ? First it was 48H then "tomorrow" ... and nothing happened, no changes.
Could not see plan or account information
Hello all,When I recover email from mobile phone and reset password, I can not see my current plan or payment options. I'm not sure how can I get access to my account number.
Resolved! eSim
My pixel 7 pro is going to die. How can I transfer my present PM eSim onto pixel 9 pro?
I cancelled my account but still got charged??
I cancelled my public mobile account more than 2 months ago. The SIM is not even in my phone anymore. Suddenly I saw on my bank account that Public Mobile had not only charged my phone but there’s a “record of my phone recently receiving texts.” This...
Adding a second phone
duplicate thread
Shared email
My husband and I share my email. I'm trying to add his phone. Help needed
No service
Today is a new month for my subscription cycle. I've been using it properly for the last month with no issues.Suddenly today I'm unable to receive any service on my phone. Same phone. Tried putting sim card into another phone and also no signal. Logg...
