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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Do I get a refer a friend code when I sign up?

Hi all, do I get a refer a friend code when I sign up? I recently purchased the 4 GB for $24/month plan. I'm waiting for my SIM card and have not ported over yet. Should I expect to get a code, and if so, when? Thanks!

Resolved! Activating account

Completed my subscription...downloaded the app...transferred phone number and activating esim...getting an error at the 6th step - help

Resolved! Wrong IMEI number added to my account

How can I change the IMEI number added to my account during the registration?It was added a different number and I cant register my account with PM, even though my new PM SIM card is working.

Data Add-ons

Hi All, What are the prices for data Add-ons? Thanks!

Transfer number

How do I get my number transferred back to my new provider when I cancel my subscription

Who do I contact for help?

I am a new customer. The eSIM was unable to activate on my phone so I have no service. My phone # that I transferred from the old provider is now with Public mobility, which I no longer have access to and is the # the security code is sent to. I tri...

Resolved! voicemail greeting not working

When I go into my voicemail settings it says that I have my personal greeting activated, but when anyone calls me and reaches my voicemail they still hear the auto-greeting "the person you're trying to reach is not available...".I tried re-recording ...

Payment investigation

Hello, A agent started a payment investigation for me a month ago on Dec. 7th but I haven't heard back anything about the results yet?

How to change present plan

How do I change from my existing plan $ 25 .00 / MONTH 1024 MB at 3G Speed 30-day plan Unlimited Canada-wide Talk Unlimited International Text paying $25/m, to the $29/m, 4G, 30GB. How do I make that change or am I cancel my existing plan to move on ...

Cannot login A1 forbidden

Hi there,I just recently signed up and processed with the payment but having issues with porting in the number, also cannot login on the app and keep getting A1 forbidden message when trying on the web, any way we can solve this? Thanks.

Can't login and forbidden A1

Hi, I'm new in PM, I've now my account created, but I can't login in app or web (both incognito) in both received forbidden A1 message, any suggestion to solve and transfer my number? Thanks

Not getting any texts or calls

My number is not receiving or sending any texts. I can’t confirm my Eversafe ID with my phone number because I can’t get the confirmation code.

Resolved! Re: Porting issues

Hi, I have the same issue. Porting incomplete from Fido. Cannot receive calls or SMS. Please help!

Not getting non iMessage texts

I’m not seeing my messages with green bubbles showing up as delivered. A friend confirmed he never got my texts. I also don’t get a text from public when I need to log in to the site and need a 6 digit confirmation. I have to select email. is there a...

Resolved! Porting from zoomer

Hey friends, Trying to port from zoomer and got the error text message. Can someone DM me the porting number for PM? I called Telus and they couldn’t help. thanks!

Resolved! Terminate Subscription

Can I terminate my current subscription to avail the latest 30GB $29 promo and transfer my number? If not think I will change to another. Not offering upgrade promos to existing loyal customers does not say much for customer appreciation. Any thought...

Resolved! Update credit card information

I am trying to update my credit card information cause my other card expired, but when I login to self-serve, I arrive at a page that says 'Let's complete your activation'. I already have an account, I'm just trying to update my credit card info. I t...

Help I think I need to start a private message

How do I start a private message with an agent? I am newly signed up, ported a phone number and keep getting forbidden A1 when I try to log into my account and if I try calling I hear a message that there is no working plan on this account please pay...

New Activation without sim

HI WAS WONDERING HOW TO BUY A PREPAID PLAN AND PAY FOR IT NOW BEFORE PROMO IS GONE WAITING O SIM CARD IN MAIL IS IT POSSIBLE TO DO THIS THEN WHEN SIM CARD ARRIVES ACTIVATE THE SIM CARD WITH THE PLAN I CHOSE AND PAID FOR?

No Service

I signed up on Jan 4th using the app. Everything appears to be in order and yet no service. Can't make or receive calls, I have to use email to get verification codes - no text msg and it appears that I have not data. Fido has cancelled service so ...

Resolved! Adding referral code after activation

I referred my daughter to Public Mobile, but she cannot add the referral code. She was a public mobile member before the she switched to Virgin but I was able to convince her to return to Public. My question now is how can she add my referral code? T...

New customer eSim card not showing

Hi I’m a new customer and I signed up yesterday. Unfortunately my eSim card is no where to be found and my Bell SIM card has now been deactivated. I put in an agent request enquiry for help. Anyone know how long it takes for someone to reach out? I’...

CAN'T Update credit card info

I was away on vacation and my subscription expired - I also have a new credit card and I have made multiple attempts to update my info and Public won't accept it. I am a realtor and I need my data and phone plan asap please help!!!

Resolved! Re: Cs_agent

I wanted to transfer my phone number from Zoomer wireless to PM, chose Cityfone as current provided, but all I received was a mess

Using card activation

Hi i had opened a line on Boxing Day and did not properly activated. SIM card has been picked up. Going to call virgin in 5 minutes. Could you please proceed the transfer? thanks, inha

hawaii

Will my one time bonus 500 minutes phone time work in california and hawaii?

Cs_agent

Resolved! Spam Calls - Possible to avoid filling voicemail?

Is there any way to auto hang-up or avoid spam calls overflowing voicemail? Is there any way to get through voicemails faster, i.e. stop hearing the whole number read out before each message? I have a Pixel 6 if that matters.Thanks!

Resolved! transferring phone number from rogers to PM

Hello, Customer support agent, I have trouble transferring my rogers phone number to PM. I replied "yes" to the Rogers msg, approved request of transferring wireless number to PM within 90 min of receiving the msg. But nothing is happening after that...

Resolved! Please request to change to $24 4gb plan

@CS_AgentHello, I'm currently on the $25 1gb 3g plan and I would kindly like to request to change to the $24 4gb 4g plan. I would also like to keep all the legacy credits I have accumulated, as well please. Please let me know if this is possible. Tha...

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