Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Missed calls from relatives from BC, calling from Freedom Mobile. Also missed calls from Kitchener ON business.Could email or text, and I could call them. They couldn’t get through to me.Any reason why?
How do I reinitiate the mobile number transfer request? I am porting my number from Fido to public mobile. I couldn't reply within 90 minutes to the original transfer request, and I'm looking to reinitiate the request. Thanks for all the health commu...
Attempting to raise a concern with an experience with PM CSA however the replies are from THAT same CSA. It's genuinely hilarious the ticket system is that poorly implemented, One would imagine any tickets opened in regards to an experience with PM w...
I was due for a renewal today and before I topped up with a voucher, I noticed a new subscription for 35$ for 75GB and US/Mexico roaming. I subscribed to that and loaded my voucher. The voucher has been used but my service has still not been activate...
I want to transfer my current number to Koodo and also apply for a new number with Public Mobile for my family. Can I use my existing account and purchase a new SIM card to use with it? Will my current plan and reward balance change? What steps do I ...
what happened to the free US international minutes at Christmas?
Foolish question, but hey, it's the silly season Looking at the "CAN-US-MEX 5G 75GB FOR $35/MO" plan which ends Dec 31st.My next renewal date is 14th Jan 2025. I'm guessing if I select the option to switch to the above plan on renewal, I will still g...
Hey y'all! So, yesterday (Dec 22nd) I started the transfer process from Virgin to Public Mobile! On my phone, it seems that things are working with Public Mobile; I can even see my data usage/calls on Public Mobile's website. However, I called Virg...
Where are the actual PM admins? Trying to send a message about my account to a real admin, and there are all these users with Admin imitating names. Major oversight by PM? Will the real PM admins please stand up?
Open ticket
I need to reset my 4 digit account pin
I was short funds in my account , the money is in there nowcan you take payment out so my phone will work again please
My account renewed, don't have service.. I want to change the plan but they say the next time would be in 1 month from now. Today is the renewal date. I don't want the old plan. Why can't I change plans the day of the renewal?
E-sim will not work. Pixel 3. Have tried restarting and a litany of other things.I'd like to order a physical SIM card instead, but it keeps asking me to confirm my identity via a code sent to my number before it will let me log in. Obviously I can't...
Hi, I can see on PM's website a subscription for $19 per month, however, when I log into my account and try to change my current subscription, I do not see that option anymore. Is there a way to get the $19/month subscription for my account? Please a...
I have a US-Canada plan, and I am currently in US (Massachusetts) and trying to can the number of a US gas company (800-592-2000), however, it does not go through. When I dial in 1-800-592-2000, the call goes to a Canadian number instead, and they ar...
Every time I try to add a card to my account it says that the request cannot be processed at this time. My card is expired and I can't change my plan. I need an agent to manually change it since it is broken on my end.
My son's account (minor) is blocked for security purposes... How can I fix that ?
I am new to all this and older so don't understand some of these things.If I get a 5G plan and currently only have a 4G phone, will it work? The 5G plans seem to be better.With the Canada-Us-Mexico plans, does that mean the phone works the same every...
Just signed up and account is pending Sim activation. Waiting for delivery of Sim. I would like to Switch to eSim activation as the delivery will be Dec 31st which will miss the current boxing promo.
hello,I am trying to subscribe via online but it's not working. Can someone help me with that. Also i need only Canada plan as i don't use US or Mexico is that possible?
Hi,My phone is not working while trying to make voice calls. But SMS and data are working.The same issue is with others in my family!It was al working sometime back and now it all stopped working.So totally 4 public phones are not working for the las...
How can I be assured that my current $45 plan will change to this $35 Plan offered for Boxing Week deals. I would like to lock this in, to get the $10 savings monthly and also know some how it will be activated as requested by Jan 17th subscription r...
I activated a new line and the esim did not activated. I am transferring my old number from Bell
Please help, I did nothing, and my data is not working since this morning
I have purchased US talk and text (no data) add on purchased with 10 reward points 3 days ago. I have also received a confirmation email that 10 points had been deducted and the add on was purchased. However, even after 3 days later, I still can't se...
Hi, I just changed to the new boxing week $35/75GB, CAN-US-MEX plan, but on the Manage subscription page it doesn't show the 1000 minutes that it shows on the Change page.Any way to confirm the details? ----Upcoming Subscription - $35.00/Mo75GB Data ...
Hi, I have an IPhone 11 Pro and would like to go to the 5G plan for $35.00. I believe 5G only works with IPhone 12 and newer. I plan to upgrade my phone in the next few months. If I change to the $35 plan, will my phone still work properly? Thank...
I can't find a way to close an account with no current subscription. I can only see the profile inside the community setting. Any ideas?Thank you!
