Wrong IMEI number - can’t transfer phone number

[Janessa1]

When I was registering for public mobile I entered the wrong IMEI number and can’t activate my device. 

How can I resolve this? 

[softech]

@Janessa1 use account number instead of IMEI

There is a number to call to talk to live supporta and make the update  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed