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Forum Posts

Unable to receive texts unless on Wi-Fi

I've gone through all the community threads, but cannot resolve this issue. I've used my Moto G5 without a problem on public mobile for over a year. I cannot receive sms texts if I am not on wifi. I am using the Google sms text app and had the same p...

Flores by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Phone bill

Hi! How can I request a phone bill?I have a registration which requires phone bills so I need my phone bill this month or last month.Thank you.

thaotran123 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! New CC on the way - best way to pay in interim?

Hey all, Due to fraud, my cc company has 86'd my card and is sending me a new one, due in 7-10 business days. Meanwhile my plan renews on the 6th. What would be the smoothest, most headache-free way to pay for this month - using my KOHO card or buyin...

kistarla by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Autopay

I just downgraded my plan from 25$ to 15$, it required me to load 25$ before i was able to change my plan so now i have 25$ on my account. My question is if i sign up for autopay now how will the funds be subtracted? will they take money from my bala...

Resolved! US roaming calls drop after about 45 seconds

Hi there,I have a US roaming add-on that worked fine for the first 2 weeks but for the last 2 days, the calls keep dropping after about 45 seconds. First I hear 3 beeps after about 20 seconds and another 3 just before it drops. Has anyone experienced...

MattKBD by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Grandfathered and Addons. or Upgrade?

Hi guys,So I just saw PM's new pricing and am not sure what to do. I wanted to ask you guys for some input.Currently out of work. (ty pandemic!)Currently still on the $15 Canada wide plan. w/ 250MB of dataEarning $8/mo in rewardsMy Usage: 150MB/Data ...

Rusty by Great Citizen / Super Citoyen
  • 13 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

My contacts don’t answer when I call because I don’t have caller ID. I checked my phone and the setting is “caller ID on” so it must be the network setting. Please help...

Mei_henz by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Voicemail access

I am a new user and cannot access voicemail, When request voicemail it does not ring or ask for password.

Gary88sz by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! $10 Referral Credit

I just activated my SIM card and entered a valid $10 referral code but don't see the credit to my acct. ???

MannyCab by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Free month promotion. No free month?

I signed up for that 5gbs and free month special sale that was going on and neither have applied to my account. They said that I would get it after signing up but neither happened and I even auto renewed. So Like did I do something wrong?

kittykatko by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Boxing Week Promo

Hello! I signed up 3 family members new to Public Mobile for the Boxing week promo (get your second month FREE plus 5GB of data when you activate on select plans). It is now March 1st and my husband still doesn't see the extra 5GB on his plan. We fol...

my new sim card is not working

i have been trying to set up with my new sim card and showing invalid sim card on phone i have tried setting up with a different phone and same problem

mmendes12 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Double Charge when topping up account

After topping out, the dialogue box did not close and when I pressed cancel, it instead pressed continue and charged me $50 top up again. How do I get a refund?

Resolved! new account set up

looking to port my old number under old service provider it asks for serial number not the IMEI would Ienter the IMEI here

gq by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Incoming call counts into minutes

Hi there,I switched to the $15 plan on Feb 25, 2021, and my understanding is all incoming calls are unlimited. I found out that incoming calls are being counted into my total 100 minutes allowance and wondering if that is normal? Thank you!

steven by Good Citizen / Bon Citoyen
  • 29 replies
  • 0 Bravos

Port out Notification

Hi Everyone, I'm currently trying to switch from Telus to Public. I've followed all the steps to port in my old number. I was notified that telus would send me a text message confirming my port-out request. However, it's been a few minutes and I have...

dj_123 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Not allowing me to make a payment.

Ok a few issues:1) My plan is expired, it's currently suspended but I can still reactivate it.2) For whatever reason the current plan is $10.00 but I've always had the $25.00 plan.3) It keeps trying to make me pay $10.00 instead of the $25.00.4) I ca...

HelpMEDAMN by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Order time

I ordered a sim card online on Feb 23, why I didn’t receive it? it is urgent, and I need it as soon as possible.

Mohsen1990 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Incoming calls go direct to Voicemail

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.

noelcurrie by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Received text message from PM to visit self serve

I just received a text message from Public Mobile to visit self serve: Please visit to make an update to ensure uninterrupted service. (2/2) It says 2/2, but I only received one message. Is there an update required ...

MacMe by Deputy Mayor / Adjoint au Maire
  • 5 replies
  • 2 Bravos

Resolved! Self-serve login isn't working

Hello I can't login to my self-serve account, even though I'm using the correct password (I even reset it just to be sure). I'm just getting a 'Sorry, your login attempt failed. Please try again' error message. Any idea what I can do to fix this? I r...

sashbus by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

Resolved! @ accounts

I have recently added a second account with Public Mobile for my wife.I must have started a second account for her but cant remember what the email address or password was for it.Does a moderator have to rest it for me to start over again? Thanks

techie2 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos