Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I forgot my email account that I made my phone for through public mobile. I tried sending forgot my email at the main screen but non of my email address are showing Public mobile on any of them.Since Public mobile does not have customer support im...
The usage info on the web is designed as a single page web app that is painful to use as it generate a lot of pages for being a single page web layout. I tried exporting/downloading usage file but that also contains a couple of pages usage instead a ...
The new account is active. Do I change my SIM card now?
Hi. I was administering two account numbers (2 telephone numbers) under two different email addresses. When I last logged in it made me create a new account. I thought that meant they would amalgamate my 2 numbers with public mobile under one account...
Hi ,I am public mobile client. Recently, I purchased a new sim card and subscribed a package for the new sim card.However, before I active the new sim card,I found my old sim card. So the new sim card no longer needed be active. In this case,how ca...
Mi kid lost their sim card. We have purchased a replacement, but in order to activate it we need to login into their account. In order to login, you need a working phone as you can only pick text or VM as 2FA method. Chat suuport also requires log...
I transferred all my services to public mobile and I ported my number over and I still can’t receive calls or text messages.
I redeemed my points for 3 GB Data Reward US Roaming-3GB Data (15 day) but it is not working at all. I don't what the problem is and I really need internet.
i have bought a sim card two weeks ago i still didnt reciceve in the mail. you supposed to link me with my email where and when to pick up it is fully paid with line. thank you
i want to change my cellphone number? Is there anyway i can change it?
My phone keeps saying SOS onlyive turned it off. when I go to log in it says no access. any input?thanks,Aims
I can't log in to my public account because it's sending a "login confirmation text" to my phone and Public has deactivated that number due to not having funds in my account, therefore I can't login..How do I log into my account and update the paymen...
Get an error message when trying to sign up a person for a new plan. Tried 2 different computers, 3 browsers, got the message. "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST" I got no help from chat.Anyone know whats going on here? Seems to be more...
How to buy this service? Where is the purchase linkage?
I'm transferring to PM and already made payments for my subscription but it won't activate it. What do I do as my subscription from my previous provider expires today?
Hi there I updated to install the app on my phone now when I log into my profile I get error codes and no information please see below for the error code I'm getting.
I just started a new plan a week ago. My account shows that I used about 12GB in one week. However, when I View Usage History, the sum of all the DATA usage type totals 3GB. Why the huge discrepancy?
My account has been locked for a day. I need help in fixing this issue asap
Trying to port to Telus as they are giving a good deal for a new device - i login to my self serve and it doesnt have a profile appear with my account number - I've been with public for years now, and i've never had an issue. Is the site down?
I ported my number from Bell to PM few days back. I have the 150GB for $165 for 90 days package. I get a voice prompt saying that I have used up all my minutes when I call US numbers and even some domestic numbers. My understanding was that this is t...
I have NEVER been SO frustrated with a business in my life. We have been dedicated Public Mobile customers for a year. However, unfortunately, my son lost his phone recently. We went and bought a new SIM card to put in his new phone to get connected ...
HiI am wondering about that public mobile support Apple Watch cellular ? Thanks.
I have AutoPay for my account and I used to get a monthly text message from Public Mobile confirming they've received payment. I found those messages helpful since I like to make sure payments have been made on time and if there were any unexpected ...
I switched from PC mobile to Public yesterday. People are not able to call me. Does it take sometime for your phone to be fully operational after joining?
1) The app says my bill is due today but when I sign in online it says it's already paid. Which is correct?Where do I find the card details for the card that paid my plan?2) I would like info on the 4G 20GB and 15GB+15GB plans (How much will I pay af...
Hello in March, my 4G phone wouldn't work for phone calls in US on P M 's US plan, only 3g shut down anyone know why this doesn't work?
Hello,Still having trouble figuring out how to find things here so I have some questions that hopefully will get a response this time…yup, still having trouble finding my messages and yes, I get a confirmation that they’ve been sent.When I sign in to...
YOu had the funds available on my account, yet chose NOT TO USE THEM. THIS NEEDS TO STOP!! ALSO YOU CAN CREDIT ME THE $4 YOU REMOVED. fUNDS WHERE IN ACCOUNT PLUS NEW CARD INFO WAS ALSO ON THE ACCOUNT!!!!!!!!
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