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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Failed payment for add-on

I have $90 in my available funds and I am trying to purchase the $30 talk txt 3gb data US roaming add-on and when I click use available funds it says payment failed.

Overcharge

I used my points which summed up to $15 and paid the rest with my card which was supposed to be $16 but I got charged 39 dollars please how I do I get my money back?

Payments

Incoming & outgoing calls not working

Unable to port number to public mobile from Telus

I just purchased the public mobile's 39$pm US Mex CA plan. But during activation when i provide my existing number, the app keeps loading and eventually says "Invalid Number". My existing number is with Telus and definitely valid. Does anyone know wh...

New phone plan

I just activated my new subscription for 50gb talk and text unlimited plan for canada the US and mexico. When I tried calling mexico it told me I have no minutes left and will have to purchase some. My usage on my account shows next to nothing us...

Sim help

We are trying to set up my daughters sim card.when I purchased the plan. I checked and her phone was compatible with an esim card. Then was told no and had to buy a card. Finally got the card and now, she put it in and it still won’t recognize. Her a...

Can't text from Android to Apple

I noticed this started yesterday and none of my setting changed, but I can't sent texts from Android to Apple. When I first joined PM I had this issue and it corrected itself.

Resolved! I have 5G but my phone says 3G

I changed my subscription a while back to 5G but my phone still says 3G. On my phone under Cellular, Voice and Data, there are 2 options: LTE and 3G. Should there be somewhere to change it to 5G - shouldn't it be automatic?

Resolved! Roaming?

I'm in the US for the next few days, I had a plan that said it had unlimited canada-US minutes, and it wasn't working so I thought that maybe meant that I could only call from Canada to US. So I switched to the Canada and US plan that says it should ...

Unblock my number

How can I unblock my number so I can port to another network?

Receiving images via text

I cannot send or receive images to about half of my contacts (who use both android and apply devices). Help would be appreciated I checked this page and tried setting a new APN settings based on the suggestion there, to no effectForum posthttps://pro...

My monthly subscription all of a sudden changed and my automatic payment didn't pay it

For almost a year, I have had the 19.00 subscription. This past, February, public mobile charged by credit card the old subscription rate ( 15.00) and then cut my service because they said I didn't pay my bill of my regular subscription, I have au...

My data has stopped working

Hi!!!My data has stopped working. What’s strange is that on my public app it says that I’ve used 1GB out of 7GB. However, on the website version it shown that I’ve used 6GB out of 6GB. I don’t understand which one is accurate. thank you for your coo...

Cannot Log In - Cannot access Support

Whenever I try to log in I get an error message that says please try again. Whenever I try to contact support it says I must be logged in to access support. I've been trying for weeks now and always receive an error message that won't allow me to c...

Gratina kyocera kyf39 not making calls

Got the sim working, got the apn settings correct and it even worked for a few days making calls amd sending texts then it just stopped working. It will flash the phone number for a bit then disconnect the call before it rings. It can still send and ...

Not received the SIM card yet since at least 2 months!

I purchased the SIM card on Nov 2024. I think due to Canada Post Strike, there might be some delay. But now it's mid-February 2025! Haven't received the SIM card yet.I was trying to get support in Public Mobile app, and the app asks me to login. Afte...

HELP - Mobile Network Not Available

My sister and myself are with PM for about 2 years. Since 02Feb2025, both our phones stopped working. We cannot make or receive calls and cannot send or receive test messages. When someone calls us, they can hear the ring but it cannot actually go t...

Can’t get into my other account

I’m trying to access my other account doesn’t recognize my email or my password what do I do?

Resolved! Call Records

Hello, I'm trying to collect past call records made with my number is there anyway I'm able to do that?

Change to cheaper plan

I want to change to a cheaper plan, one that is available to new customers for 23. per month. However, that option isn't available when I go to the Change Subscription function. Is there a way to get around that? Doesn't seem fair to me.

Data still isn't working.

So last week I changed my plan to the Canada US and Mexico and also added an e-sim card to my phone. I first couldn't text or call with it on Monday. I can now text and call but have no internet or data connection unless I'm connected to wifi.

No Incoming or Outgoing Calls

My phone will recieve Texts and Send Texts, However no incoming or outgoing calls.Also My honor 8x shows no call forwarding,call waiting or caller ID . Network or Sim Card error shows up we have 2 honor 8X phones and the one thatnis havivg trouble...

Cant make phone call?

Is the service down?Why I cant make phone call temporary. This happened several times Since yesterday.

Group messages not working without data

Hi I recently got a new phone s20 fe and now I'm unable to send messages in a group chat without my mobile data turned on. Previously on my old phone I had a Huawei and I was able to send messages to group chats just fine without needing my data turn...

stopping automatic payments

I had a subscription with public mobile earlier. I lost the phone some time ago. Its on auto renewal but I cant log in to the account to stop the payments. Wondering if somebody can help with this? Thanks!

Phone calls

I can receive and send text but cannot send or receive calls.

Resolved! U.S. iPhone 15 and eSIM

Two questions:1. Does the US version of iPhone 15 have a SIM card tray?2. If not, can a Public Mobile customer currently in Florida be able to install a PM eSIM while in the US? (She has a Can-US-Mex plan but she doesn’t have a VoLTE phone so wants t...

Phone calls both received and outgoing

Hi all,I have a Canada US plan and I have just gone to Yuma AZ for a vacation. I am unable to receive and make calls. Does the Canada US plan work only if you are in Canada?Joe Smith (Dissatisfied customer)

Number not changing for Authenticator

Hello,I changed my number THROUGH public mobile, and now when I log in, I don't receive the authenticator Eversafe ID text on my new number, it still sends to my old number what is this @CS_Agent

Calls to a specific Rogers customer don’t go through

Both my husband and I are PM subscribers. Does anyone have any idea as to why our calls to one of our friends always go directly to his voicemail with no ringing? He says it doesn’t happen with anyone else. He is a Rogers customer. Both of us are in ...

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