Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,Using a Samsung S20FE and just ported over to PM for the boxing day promos. New plan shows is 5G plan. But no 5G signal which I had with prior provider.I wouldn't mind but now LTE and LTE+ only and not stable and slow. I've attached a screen...
HelloI have been locked out of my account for over one week. I have tried multiple new passwords with no success.Can someone guide me please
I set up one child with a public mobile phone number a few days ago, and am trying now to set up a second child with her own phone and number and plan. The AI assistant advised that I needed a different email/account to support a new phone/number, so...
How to cancel not able to activate my account ,can't log in says Forbiden A1
Hello,The line number given to me by another provider belongs to Duncan, BC. Can I transfer the number to Public Mobile? If yes, please provide the procedure. I can purchase the SIM Card from a Telus shop.Thanks,YS19
Need help changed SIM card before receiving verification
Hello, I already have a previous sim card that I was using with public, but it's not working anymore as I currently switched to a different carrier "Koodoo", but would like to switch back to public.
I need to transfer my number from koodo prepaid to public plan but it says i need to submit a ticket through the chat support, but I cant because the page doesnt load after i click submit a ticket. Unbelivable they dont have actual people helping pay...
This isn't a question, just observations and comments..My phone stopped working, so I called 611 and when I tried to make a payment with my preregistered credit card, it kept saying that my card was invalid and to contact my bank. However I know the ...
I was doubled billed this month and need a refund how do I go about getting that arranged?
I have a 2 year old Umidigi Bison Pro that while it is not on the Telus Whitelist for VoLTE, IMS was provisioned back in March 2023 and worked completely fine with all calls routing though 4G.While troubleshooting another issue I had CS do a network ...
I am having a problem getting connected with PM. I went through everything to set up the account. But, I’m not sure where the old SIM card should be. At first I left the old SIM card in the old phone and I put the PM SIM card in the new phone. Noth...
i have transferred my phone number from chatr to public. i can call, but cannot receive call and message. please help...
where do I find my account number in My Profile?
My phone is 5G capable and I am within 5G network others around me can connect to 5G . I have the 5G subscription with Public yet my phone never connects with 5G. Please help
Hi there,I used my own phone to help my friend activate his new account a few days ago, I did log out first and log in with his email. However, I found I can no longer get access to my own account, because when I try to log in with my email today, it...
I paid for the US $65.00 plan in November 2023. When I entered the US my data service showed "SOS". I attempted to contact Public Mobile over 10 times using my phone then my computer. I only received "error messages" and was not able to contact Publ...
Hello! I signed up and paid for an account and an eSIM this morning(about 8 hours ago) I got a text message from previous provider to confirm transfer of phone number. Then a follow up welcome text from Public mobile that said to turn my phone off an...
My dad just moved over to Public Mobile. He doesn't want to have Voice mail on his phone. Is there a way disable Voice mail?
Is there an outage?My data has stopped working as of a few hours ago. I'm in the Brampton area.VM and texting is working. My account shows no payment issues and I have only used 10% of my allocated data for the month.
I cannot activate my phone number on Message (Apple).I tried resetting everything on my phone and nothing worked. It appears the issue is not with Apple as my email activates okay on Message, but my number cannot activate.I realized that the number P...
Hi All, I'm switching carriers to PM. I paid for a Boxing Week special plan a little over a week ago and have received my SIM card. I've been billed by my current carrier Fido through until Feb 3. When is the best time to activate on PM so that I do...
My payment for this month has not gone through. I have tried paying manually with the same card and different cards and still get an error just saying my payment cannot be processed at this time. My phone has been disconnected and I have no service! ...
I have tried Chatbot. How do I find out if my service is suspended or just non existent in my area.
I ordered my sim on 26 Dec 2022 and it was expected to come at 04 jan, I am still waiting for my sim to arrive and I did not get any order number also. Anyone else facing the same problem. I currently live in Etobicoke, ON. If you know any store that...
i have an account that i cannot access because the verification phone number is not a number i owni want to change this number to a number i own. how can i change it
I had 2 subscriptions 1 for me and one for my wife my wife’s phone has been disconnected both plans were paid from the same account in December
I would like to know if my DATA is working now. I have shifted the number from VoIP number to here, Public recently. As of now, I don't see any indication that I have data.
Someone on Reddit was asking for a referral code, but that they needed a phone number to go along with it. Is that a new, legit thing, or did I just give my phone number for no reason? Should I be concerned about this?
I mistakenly paid for the account that I was dormant, how can I get a refund? Not happy with the support system which doesn't have a live person I can speak with. The chat is useless. Pl help!
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