[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone number not working
My daughter has had her current phone number for 2 years. About a month ago it stopped working. She cant send or receive phone calls, or send/receive text messages. She is trying to log in to her Public account but with the 2- step verification, she ...
SIM locked
Need to know PUK
eSim and SIM card not working
Hello,I my eSIM was working perfectly fine, and i had no issues. I wanted to have a physical sim card and ordered one. Once it came, i had an phone update appear the same day. I activated the physical sim and removed the eSim and completed the upda...
Resolved! Usage shows sms messages from the same number all day. Messages I don't receive?
i don't get any messages yet it shows this number everyday multiple times per day. Any idea why?
Latest SMS offer is actually interesting... what does it mean?
I'm currently on the legacy cheapskate plan, recently costing me, I think, $16.95/month but with an anual $10 "gift" or something. Suits me fine, but the 250MB/month is not enough any more to leave mobile data on - the Google mothership sucks up mos...
Add all EU countries to Intl LD
I would like to make a request for Public Mobile to add all EU countries to their long distance international countries list.
Incompatible Data Add-on
Hi, I paid for a US roaming add on, talk/text/data. Talk and text were added successfully, but I'm getting an "incompatible data add-on" message, saying that this add-on is incompatible with my current plan. Not sure what's going on here (and the '...
Resolved! How to disable roaming?
I have a CAN/US/MEXICO plan, and I'm going to be traveling from Canada to the US shortly. I'd like to avoid any roaming charges. Is there a way to disable roaming ? I'm assuming my data will still work in the US, since it's a CAN/US/MEXICO plan, but ...
No call problem
@CS_Agent, my phone cannot call out and no incoming as well. Says server error. Reboot already, no success.
HELP I activated and ported my number over and now no service at all
Can someone please help me! I activated my new Public Mobile service as it showed my phone as compatible for Esim activation so I did it tonight. (however) after I paid and set everything up got the msg from my outgoing cell provider answered yes. th...
Re: Won't let me update my credit card
Hi All,I'm having this same issue. I tried everything suggested here and everything suggested by the customer service representative, and the site is still not allowing me to update the expiry date on my card! This is a major flaw with the website, a...
I just purchased iPHone 12 Pro Max and now my phone is cutting out.
I just purchased an iPhone 12 Pro Max, and now my phone is cutting out during phone calls. It seems like everytime the person on the other end of the call makes any noise, it cuts out from my end. It sounds good on my end but is choppy on the other e...
Stuck at Line Activation: SIM Card Already in Use Error – Need Moderator Help
Hi,I have been struggling for the life of me to activate my line. I couldn’t use my line for a long time, and now that I have a new phone, I'm stuck at the "activate your line" step. My new phone uses an eSIM, but my old phone still has my physical S...
Re: Double charge
I was double-billed for the month of April. I had already prepaid for April, and I was charged a second time because my plan changed, and I was only refunded 2/3 of the charge. I asked for the remaining balance, but I was ignored, so I contacted my ...
Incoming calls cannot be connected
Hi all,We have a phone that we are trying to get set up as a house phone for our kids to use. It is a new number (no porting), new SIM card and factory rest phone.Outgoing calls and texts work, incoming texts work but incoming calls do not. We get a ...
eSIM Not Activating
@ Hey everyone,I’ve been struggling these past few days with activating my new subscription as my eSIM fails to work every time I select a new phone number (yes I have tried multiple times on the app). I’ve already paid for my new plan and haven’t ha...
Porting Issue - Stuck for days
Hey,Been a public user for years now, recently referred a friend (last Thursday) to Public and she is having some issues with what seems to be a stuck port.She can make out-going calls, but cannot receive calls or texts and can't send texts. When I t...
How do I get a number to work with a new SIM card
Hi,My wife is a current subscriber to Public Mobile.Unfortunately, her old SIM card in her iPhone appears to have died. The phone complains that the SIM card is broken, and cannot find it.My wife just purchased a new SIM card from a physical store lo...
i need my usage history over 90 days
i need my usage history over 90 days
Phone call straight to voicemail
My daughter can text me and receive my phone call but when she calls me It always goes straight to voicemail. Is this an issue with my eSIM?
SIM for 4G camera
I currently use a 4G camera to monitor a remote property and I have an auto top up plan with Virgin Plus but I need more data and Public Mobile has a plan that would work better for me and cheaper. I subscribed to a 4G plan and ordered a SIM that I a...
Sim card
Ordered a new sim card april 9 and I still have not received it.
Voicemail
How do I remove voicemail? I don’t want messages left for me.
Resolved! Cancel Plan with lost phone
How do I cancel a plan that I lost the phone. Every time I try to log in it says it sent a code to my phone number which I dont have.
Transfer number out of PM
I got the request email and replied with yes, but when do i expect the number to be transferred?
Issue with eSIM Activation – "eSIM Not Installed" Error
Hello, I have already subscribed to Public Mobile and I'm trying to activate my service, but I keep getting the message "eSIM not installed" at step 6 of the activation process.I tried several times, but it still doesn't work.I'm wondering if I might...
Old account number
I had a public mobile sim last year but i lost it. i got a new one but it wont let me have my old number. how do i fix this>
Resolved! New phone
I bought a new phone as I broke my old one, how do I get my esim on the new phone?
Transfer of phone number - put in wrong account
Good afternoon,When trying to transfer my old number i put in the wrong account number? Public mobility said a customer agent would get to us but nobody contacted us to get the correct account number. How do I rectify that?
Need need help Logging into Public mobile account. Want to pay the bill
my husband cannot get access login in to public Mobile. He wants to pay his bill however the email that he had before is full so he can no longer use the email. He wants to pay his phone bill. His phone number is 647-xxx-xxxx and is currently with Pu...
