How do I contact an agent to help me review my loyalty points

[Buff35]

How does one get a ticket for an agent to be in touch? My loyalty points need to be updated

[Burdwood]

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@Yummy wrote:

What is wrong with your loyalty points? They will be updated and credited on Next renewal After anniversary.

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It's all automated anyway. 

Are people still stumbling over the fact that, at Public Mobile, 12 plan cycles are 360days and the anniversary bonus is applied every 365 (366) days?

Also, Legacy Points are fundamentally different from the legacy (= old) Loyalty Rewards... it would be nice to get more information from the op so that we can explain the details and then send them to CSA if there really are adjustments needed?

[Yummy]

What is wrong with your loyalty points? They will be updated and credited on Next renewal After anniversary.

[hTideGnow]

hi @Buff35 and passed your exact anniversary date yet?? increase in loyalty happens on the cycle After the anniversary date

but you can submit ticket with agent to confirm

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Chalupa_Batman]

Hello there. To submit a ticket, start with the chatbot.  Or the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

So what do you mean they need to be updated? Could you give us more details?